A & J Automotive

Dec 06, 2024

Brought a 2016 Toyota Corolla from a used car dealership over for inspection, A&J were very thorough and very helpful. The car had major problems, so I didn't purchase it but glad I got the pre purchase inspection through A&J

Dec 05, 2024

Our diesel f250 wouldn't start. A&J quickly arranged towing. They were communicative and reasonably fast even over Thanksgiving holiday. They included pictures and explained things well. The truck runs well now. I'd bring my vehicles here again. Thanks!

Dec 03, 2024

We appreciated the quick and personal service with our two cars and the tires.

Dec 02, 2024

Excellent service and perfect repairs every time!! A great small business in Raleigh!!!

Nov 30, 2024

Shop was able to squeeze me in on short notice for a Pre-Purchase Inspection of a used vehicle. They took their time to review components that might need service, and were honest about their level of confidence in confirming some maintenance the previous owner performed that was not listed on the CarFax report. I also overheard a conversation between employees about making sure a loyal customer could get some work done on a truck before closing up shop for a holiday weekend. I would easily recommend this shop for routine maintenance and service, and would keep them in consideration for an honest quote/opinion on larger repairs.

Nov 23, 2024

Always knowledgeable and dependable.

Nov 23, 2024

I dropped my car off the night before and you looked at it the next day and provided what needed to be fixed with an estimate. I am happy with the service you provided. Thank you.

Nov 16, 2024

I always take my car to A&J for a serious concern. They are always on the spot, most professional ever; besides so skilled! I’m always at ease, never disappointed and never robbed! I scratched Cadillac dealership OFF over 5 years ago.

Nov 07, 2024

Excellent service. Knowledgeable technician. Pleasant office staff. Service manager explained what was to be fixed and gave estimate before hand. Happy with results. Thank you A&J for such quick service.

Nov 07, 2024

Fantastic customer service where I felt like they actually wanted to help me with fixing the problems with my vehicle and a very knowledgeable staff who while I was describing my issues over the phone already had a gameplan to verify the issue and come up with a solution. Helped us save hundreds of dollars going to these guys first!

Nov 07, 2024

It was an excellent service in all aspects.

Nov 07, 2024

The team at A&J were great. Friendly staff, thorough technicians and they followed up immediately on a parts issue that was not their fault. My job was almost $5,000 but worth every penny! Walt

Nov 07, 2024

This shop is wonderful. They have great customer service skills. Great knowledge of issue. Straight forward with diagnostic and repair. Rodney was Very caring, and concerned. Thank you all for your time. Definitely would return and recommend.

Nov 07, 2024

As a lady, it can be tricky to find a vehicle repair shop that you can trust. I've never had the "domino" repair effect with A&J and they keep the most amazing electronic records of your vehicle; including photos and notes. The lobby has these cute and comfy chairs with charging outlets and I love that they have a dedicated work space that I can use while waiting for my car to be serviced. PLUS there's a 36 month/36,000 mile warranty on the work they perform.

Nov 07, 2024

Excellent customer service and awesome technician may close to details

Nov 07, 2024

I fixed my car here last time and I paid about$150 to diagnose it + $1200 for the repair a month later I couldn’t started the car I bring it to the shop to check the battery because I replaced here for $250 they charge me $110 just to check the battery and alternator crazy I’m not going to this blace

Nov 07, 2024

I was ended up her by recommendation, but would not recommend this business to anyone else based on service and especially customer service. I dropped my vehicle off ahead the appointment time at s out 9:45AM and was told that barring anything serious, I would have it by the end of the day. I had to call because I hadn’t gotten about update after about 2:30p and was told that o would have an estimate within 30 min. Almost an hour later, I received a diagnostic of the entire care pointing $3,000 of services that were needed and I could choose to accept or decline. The service I asked for which was brake pad replacement was listed at the cost of $891+. There were pictures included but little to no explanation on issue or why I needed almost $900 of work done. When I called and questioned about the work, need and additions to the service, there was no explanation, just told that I needed it, AND that they would definitely not have it back the same day. After explaining why I was upset and unhappy with the service, and wanted my car back, the woman I had been speaking with said okay not pay for the $100 diagnostic and they leave my car for pick up. The next morning I went to another business, they ran the same diagnostic, gave VERY detailed explanations of the work that was needed plus work that was dire for the health of my car which this business had not mentioned, and the total was less than $500 for parts and labor. The cost in labor was very different—A&Js was $180/hr. They were not helpful, upfront, honest or considerate in their work and the woman responsible of customer service offered no courtesy or assistance, while also being short and uninterested in their acknowledging their faults. The only thing she reinforced was paying for the $100 diagnostic that I hadn’t asked for, which was completely free and more well done my the other business I went to. I highly recommend Carmedix in Durham, and strongly advice against A&Js.

Nov 07, 2024

I was told my oil change and tire rotation would take an hour and a half, and it ended up taking nearly 2 and a half. It was recommended I get a battery replacement, and was told after I agreed to it that they'd need to order one. After another half hour the order had seemingly not even been processed. Overall though, the waiting room was nice, the front desk people were kind and helpful, and the job got done.

Oct 07, 2024

Excellent work from A&J Automotive. They correctly diagnosed the problem and fixed it correctly. They also did some additional work on the vehicle, and I am very pleased with their work! Thanks A&J Automotive

Oct 07, 2024

After a recent diagnostic, I found out my entire a/c system needed to be replaced. After shopping a few places, reading the reviews and speaking with Elana (??), I decided to entrust this job to A&J Automotive. Although the repair took a little longer than anticipated, it was MORE than worth the extra time! After speaking with Rodney, he explained what the culprit was causing the delay and showed me the defective part. He and his team worked tirelessly to identify it and ensure it was replaced and everything working properly as it should. I can't thank them enough for the excellent, professional and friendly service they provided!!! They also did a complimentary inspection (with photos) of issues that will need to be addressed. I highly recommend this shop and will return for any future automotive repairs, great and small!! 👍

Oct 07, 2024

Do not go here. Not a customer but was warned by a friend and saw the bill. They will try to take advantage of you, and have you pay to have things fixed, that don’t need to be fixed. Also they will charge you for the diagnostic fee twice if you have 2 separate things being looked at.

Oct 07, 2024

Excellent service and customer experience. They were so helpful in getting me in quickly. We were up there for a visit at Duke, it was raining and they took the stress out of a very stressful day and situation. Thank you for your kindness.

Oct 07, 2024

Good people doing right by their community.

Oct 07, 2024

Great service on my work truck

Oct 07, 2024

Had to schedule an urgent last minute appointment. I called at 3pm and they had me scheduled to drop off the car the next morning! Plus we were able to use their lender car at no extra charge!! The whole staff was easy and convenient to work with!

Oct 07, 2024

I have been going to A&J for many years. I have always found the service to be reasonable and of excellent quality. Highly recommend!

Oct 07, 2024

Thank you for providing excellent service. Not only was my pre-purchase car inspection detailed, the waiting room experience was awesome. Free snacks/drinks, TV and clean bathroom. Not to mention the friendly staff! Choose A&J! You won’t be disappointed! 10 stars!

Oct 07, 2024

Yes, as always we're happy with our service.

Oct 07, 2024

You were our second opinion and you could’ve just confirmed the 1st opinion of us saying it was our transmission but you didn’t and instead you found the true cause of our symptoms. You were thorough and honest and very detailed in your description of work. You also provided us with a loaner car so we weren’t out of a car for an extended period of time. Thank you so much of your hard work.

Oct 07, 2024

Your service is great

Sep 07, 2024

Great & very friendly service! Definitely will continue to take my vehicles here.

Sep 07, 2024

I had a great experience at A&J automotive. The customer service was awesome and Brad the owner took very good care of my vehicle. I would highly recommend anybody to take their car to him. He is extremely knowledgeable and excellent at what he does.

Sep 07, 2024

I had a wonderful experience with a complex issue. Thanks to this wonderful team!!

Sep 07, 2024

Reliable friendly good work