AAA - Ballantyne

Nov 16, 2024

Friendly, answers questions.

Nov 07, 2024

Awful management

Nov 07, 2024

Eartha was wonder sweet and took the time away from her lunch to help me. 5 stars for her !

Nov 07, 2024

Great service and very honest, we trust these guys for all our car repair needs.

Nov 07, 2024

I was going to go to this location to get a car inspection, but every single, and i mean every single, question I asked the girl who answered, with regard to doing a car inspection was answered like I was keeping her from doing something and in a negatory. And she might say its because the questions I was asking just warranted that response. Well no. Have you ever been talking to someone and you immediately get the impression that they simply do not want to help you figure it out or get something accomplished? Thats what happened here. I wanted to get our car inspected, and they couldn't do it that same day with the hour and a half that was left, which was A-ok, but when I began to ask her about other days and times and how long one would take if we waited, every single answer was as if I was interfering in her day! So this AAA member will not be going to Ballantyne's location until they make sure that whomever is answering their phones, is going to be kind, polite, and helpful! Speaking with a smile on their faces!

Nov 07, 2024

Stopped in to this AAA location after an unexpected flat tire just after grocery shopping and the service was amazing. Immediately upon entering the facility, David was extremely pleasant and helpful and did his best to help me remain calm and figure out the next steps in getting a new tire on my car. David informed me that my tire size was in stock and could possibly be changed the same day. He also asked if I was a AAA member and he went over all three memberships with me in great detail. David also went above and beyond by assisting me with getting my groceries situated in my wagon as I now had to prepare to walk home until my car was finished. Upon picking up my car, David asked had I decided on a AAA membership to sign up for at which point his coworker (didn’t get his name but just as friendly and professional as David) assisted me with the sign up process. I am very pleased with the customer service received at this location and I look forward to working with this team on future car repairs and other services provided now that I am first time AAA member. Great customer service is challenging to find these days, but this team definitely has it.

Nov 07, 2024

They were able to figure out a very specific issue with my Hyundai after some generic check engine light codes and fixed same day. Having the overnight key drop is a huge plus!

Nov 07, 2024

Very friendly, honest people and clean facility! Always, always helpful!!

Oct 07, 2024

After Chevy tried to tell me that I had 10 things on my suburban to replace/fix, AAA gave me 3 pressing matters. I trust them and will continue to go there for repairs

Oct 07, 2024

Dave and Orlando are always on point! Excellent service with a smile every time!

Oct 07, 2024

My whole family has been taking our cars to AAA Ballantyne for years, and we have always received top-notch service. The team is consistently professional, reliable, and honest, and they always go above and beyond to make sure our vehicles are well taken care of. A special shout-out to Dave, who has been especially helpful. He’s knowledgeable, friendly, and always takes the time to explain any issues and recommend the best solutions. It’s great to have a place we trust for all our car needs. Highly recommend!

Sep 07, 2024

Dave and his team were efficient and a pleasant process

Sep 07, 2024

Dave is the best! Super helpful

Sep 07, 2024

I've been going to AAA Ballantyne for 6 years, and they have never failed to take good care of my car. Their staff is kind and goes above and beyond to serve customers well.

Sep 07, 2024

Please don’t take your car here, ever. Two days ago my engine light went on, it scared me as I know it’s seriously so I impulsively stopped here. I spoke with two men, individually, so very unfriendly so very rude , one said this is not the office the other shunned me away as I was in a cars way trying to pull out. I was so put off that I left. I explained to them why I need someone to please check. In the end leaving there my car did seize on me and I was stuck. The damage now is probably worse.

Aug 07, 2024

Honest and courteous service.

Aug 07, 2024

Went there today to do state inspection. It was very quick and I appreciate that. The bad part is that the mechanic hit the lift post with the driver side door, twice (see attached). Unfortunately, I'm not going to be coming back. I'm more appreciative of when someone else's property is treated with respect and care.

Jul 07, 2024

Great service, reasonable pricing and good communication

Jul 07, 2024

Great services

Jul 07, 2024

Horrible customer service called several times left voicemails some of the voicemails don't work they want you to send emails they are not reliable

Jun 07, 2024

Have tried 3 times during working hours to get my international drivers license and every single time no one has been there working. The same person at the front says they sometimes go home early or come in late or not at all. It's bad enough the hours are only M-F 9-5 making it near impossible for working people to go but if you take time off work to go, don't expect anyone to even be there. It's absolutely ridiculous

Jun 07, 2024

Kevin McCline at the Ballantyne office in CLT gives top notch service and customer care. He is very detail oriented and is eager to address any questions or concerns. His service has been timely and very professional, with a friendly attitude. Highly recommend, we will be contacting him for further financial services in the future. Andrea Riegler

Jun 07, 2024

Kevin Mclain helped me with my investments with AAA, he is an outstanding agent. I will recommend him to everyone who has concerns with their finances.

May 07, 2024

Very informative customer service and very nice and friendly. A+ service

Apr 07, 2024

Great staff. Got my international driver's permit.

Mar 07, 2024

Best service ever! My right turn signal was not working and I took it for a peek to get fixed. A guy by the name Warren took us out to show us what was wrong and it turned out to simply be a light bulb change. He gave us some advice about the issue and put the fix on the house. Very kind and the service was quite fast. He did not try to over sell us but rather keep us informed about future issues.

Mar 07, 2024

Had to wait over 2 weeks for an appointment for a state inspection (a solid 15 minute job), but I did this because I'm a AAA member and I (used to) respect the brand. I arrive to find out there's 4 cars ahead of me and an hour wait. That's not an appointment and it's insulting. I would gladly wait an hour for a walk in, but what is the point of an appointment? Never again. Lost a customer for life.

Mar 07, 2024

International Driving Permit (IDP) - We were worried this might take forever, but we were done in under 10 min! We were directed to Lizzie (I think Membership Services), and she was so kind, quick, and helpful. We had filled out the application at home, but they also have them there. Once filled out, they put the information in, take your photo ($12 if you're not a AAA member), then put everything together so the only reason you have to wait would be for the ink from the stamps to dry. It's $20 for the permit, so for two people and photos plus tax, it was $65.74. The permit lasts for a year, and the earliest you can get it is 6 months out. Great experience, and again, Lizzie was awesome!

Mar 07, 2024

Went for a state inspection and I was told I needed a new cabin air filter . They claimed it had a whole bunch of leaves in it. They Left it apart with a bunch of leaves that were from the area around. That's the first part of it and then they tried to charge me for a new air cabin filter which they didn't even replace. Not to mention I have taken my truck to get an oil change at another AAA location and one week later there was a sensor that went bad that had to get replaced through the dealership which they couldn't tell me exactly how it was broken it look like somebody had pulled on the wire.

Jan 07, 2024

Totally disappointed with the exorbitant price increase for a basic oil change service. $92, really! What’s wrong with AAA all of a sudden?

Jan 07, 2024

I drive across town to use this AAA repair. Warren is always helpful, concerned and responsive. The guys in the back do a great job. Everyone pleasant and helpful. Good at explaining options.