AAA Cherry Grove

Dec 03, 2024

Call them directly for your appointment. I googled their location, and clicked in “make an appointment”. I got a 7:30am appointment for 5 days later, and got a text confirmation. When I arrived at the date and time, the guy at the service desk didn’t see my appointment and asked if I made it online. When I confirmed, he said it was better to make appointments by phone and that they couldn’t work on my car till 11am.

Nov 30, 2024

If I could give zero I would. Usually go to Valvoline for my oil changes but made an appointment here since it was close to home. Hour and 40 minutes later my car was done. In their inspection they find my rear wiper blade broke..which I knew and anyone who touched it without taking it off would have known. My bill for oil change and a tail light was $38.99, but had I replaced the rear arm and blade it would be $178! The rear arm and blade costs $15.99 on Amazon and is an easy fix. Drove the car out of town on Sunday and low tire pressure goes off. Go to get air and 3 of my 4 tires have been overfilled. Filled up the low one that they probably took air out off. Can’t wait to see what else they did to my son’s daily driver. Will never go back there since clearly all they are trying to do is meet their new daily goal. Which was significantly increased. I know this from sitting there for an hour and 40 minutes for a simple oil change! Update: Customer Service sent email. It stated, “When convenient, please provide your 16-digit membership number (if applicable), and your phone number.” Provided number and now want to argue with me via email. These people are a joke just like the repair shop! Also, the rear wiper blade I fixed in less then 5 minutes for $16.

Nov 07, 2024

Excellent service! These guys are fast and very efficient!

Sep 07, 2024

Kimberly took complete advantage of me. I asked only for a passport photo and before I know it she’s asking if I’m qualified for a credit card & then had me signed up for. I didn’t even want one. Next thing I know she’s throwing a free pen and chocolate at me and sending me on my way. Highly dissatisfied with this service and hope y’all learn to listen to the costumers exact needs rather than just do what you please. If I could give it 0 stars I would.

Sep 07, 2024

The AAA agents there are so nice, helpful and knowledgeable!

Aug 07, 2024

what service asked for maps tour books and highlighted areas for me to explore in and around Wisteria event center for upcoming festival last of this month did an excellent job with EVERYTHING!!!! Thank u so much for all the info!!!! your Awesome

Jul 07, 2024

I had my wife’s car towed here from down the road on Wednesday/Juneteenth since we have AAA and app suggested they were available to service it immediately. Upon arriving, the gentleman that helped me quickly addressed my need (screeching coming from wheel/brake area but couldn’t see anything and new pads and rotors installed 6months prior) but he quickly clarified that the online estimates are wildly off-base as they were backed up for days with Summer tune-ups and breakdown service requests due to the heat wave and would be 3+ days before they would likely get to look at our car. Unfortunately my dealership down the road said the same thing and had no loaners, so I left it with AAA Bob Sumerel. The next morning they called and confirmed there was a rock stuck in the brake pad, they removed it and reassembled the brakes and car was ready for pickup. Despite the fact that the initial check in wasn’t the most reassuring, I understand the person helping me was trying to ensure I didn’t have unrealistic expectations for when they could get to it, and they ended up exceeding my expectations. I truly appreciate that they were able to prioritize us, got to it quickly and didn’t charge us anything, not a penny. Very easily could have charged for the labor and/or time involved. Thank you for your expedience and trustworthiness!

Jul 07, 2024

I've been going here for several years for our family's vehicles. I've always had great service. If anything needed to be fixed on our vehicles, they explained why & even showed where the issue was. This is the only car maintenance shop I trust. I wouldn't go anywhere else. You do not need to have an AAA membership to get your car serviced. I would recommend one since you do get car service discounts & roadside assistance if it is ever needed. Also, inside the building, there is a service desk that can give help you plan trips or get ideas for travel. For this service, you do need a membership.

May 07, 2024

Biggest crooks I've ever come across! Save yourself a lot of money! DON'T GO HERE!

May 07, 2024

In and out in a very reasonable amount of time. Great customer service. Excellent work on my car. I recommend them

Feb 07, 2024

Great customer service for their members.

Feb 07, 2024

The customer service here was amazing. They took excellent care of me and my car.

Jan 07, 2024

Chris originally helped me the first time I went in. The tires I wanted weren't in stock. He could get them by mid afternoon. Shortly after I arrived home, Chris called and said he is having them delivered by special delivery. I got there before the delivery and had to wait. When arrived, I waited for them to be put on. Though the waiting was a bit long, Chris went above and beyond to get me the tires I wanted. I've been going here for over 20 years. Never been disappointed.

Jan 07, 2024

Great service!!

Jan 07, 2024

Overpriced, did not change out all of my spark plugs when I brought it in. Two months later another one was misfiring Note* Bob Sumerel responds to these bad reviews by saying sorry and asking for an email to address the issue. It's just a farce I emailed and no response

Dec 07, 2023

Friendly, knowledgeable staff, and they offer a free air pump that is accessible 24 hours to help keep your tires properly inflated between service visits.

Dec 07, 2023

Kimberly Reardon was excellent service above and beyond

Dec 07, 2023

Advertised an oil change for $16.99 and charged me $81.22 with no warning it would be more. Criminal!

Dec 07, 2023

Awesome customer service!

Dec 07, 2023

I did not submit the initial review of 4 stars. At best I'd give a 2.5. My last experience with your business was a negative one. I most likely will not return after years of coming there for my car services.

Dec 07, 2023

I needed a document notarized and an AAA employee helped me with that. There was no charge since I am a AAA member. I had a tire repair done here 2 weeks earlier. They did a great job and completed it in just a couple of hours. I'll definitely go back to them again if I need a tire serviced.

Dec 07, 2023

Service was great. Everyone was very friendly.

Dec 07, 2023

They don't take reservations, and it's first come first serve for tire service. Was asked to wait 2 hours to get one tire checked for damage / balanced.

Dec 07, 2023

They offer reasonable prices and professional services in a timely manner. I got 4 new tires and an alignment in half a day.

Dec 07, 2023

Very friendly and prompt.

Dec 07, 2023

Wish I could give negative 5 for lies, Incompetence, and plain lack of pride and caring in your job. Where in the world do they find the dumbest employees? Wrong line for competent employees, I guess. Note: If you disconnect certain hoses, you have to bleed the air out of the lines. Just one of many tips I as a woman could teach the untrained dummies!!!!!! Companies fault for hiring untrained, but you know, they don't care either.