AAA Hamilton Car Care Insurance Travel Center

Jan 17, 2025

This is the third iteration of my issue with Triple A, I think I have been more then fair and have returned to them multiple times to give them another chance to get it right but today will definitely be last visit to them. I had an appointment this morning and got up early to bring my car there to only be told they can take my car but it wouldn’t be done to later because they don’t have an appointment for me. This is at least the third time that my appointment was not in their system. It does not even matter whether I talk to someone on make it online somehow it gets screwed up. I got rid of their roadside assistance because of the price, I got rid of their motorcycle towing service because I broke down and they told me a half an hour and called back an hour later to tell me it would be 10 hours later. Meanwhile it’s a hundred degrees and in the middle of nowhere. I used their currency exchange service and that was another overcharging mess in its self. Every service I have used is just no good. Farewell AAA

Dec 07, 2024

David Robbins helped me sign up for car insurance today. Never in my life have I had an easier and perfect experience. He is polite, direct, concise, accurate, timely, and professional. He made himself fully available, quickly answered every question that I had and left with me all the information I need without making me feel overwhelmed or confused. He is amazing and should honestly be in charge of training all insurance agents with Triple A and setting an example. He set the bar ultra high. Thank you for your help David!

Dec 07, 2024

Good staff & service

Nov 07, 2024

Gave this location another chance and failed again. When you look in the shop they don't have enough people working. Promised wait times are not followed. Shame, always depended on AAA and keeps disappointing. Went somewhere else.

Sep 07, 2024

Excellent service, and a few times they have made a mistake. They have fixed immediately. Never never have to wait more than 24 hours for an appointment.

Sep 07, 2024

Had my wife's car towed here after a surprise breakdown. The AAA team were super quick and kept me informed all along the repair process. Very happy with the results and price we paid.

Jul 07, 2024

Courteous, deliberate and efficient - always a wonderful experience!

Jun 07, 2024

Easy to use...

May 07, 2024

Great customer service. Easy to book appt online.

May 07, 2024

Fair insurance

May 07, 2024

Great customer service, Khalil is always helpful when getting service done.

May 07, 2024

I can’t say enough about Catriona McCormack-SHE IS THE BEST! I originally started working with an agent from the AAA N. Plainfield office; Pat Johnson and she was no help whatsoever. We were very disappointed as we received no guidance planning our trip. I was sooo lucky to accidentally come across Catriona McCormack via AAA phone call. Catriona has gone over and beyond w/ helping my husband and I plan our trip to London/Paris. She is the best travel agent I’ve ever worked with- very kind/friendly, informative, more than helpful, always available to answer any questions (via phone/email). Catriona has provided us with an abundance of information for our trip. She is a true professional and a phenomenal asset to the AAA Travel Dept. CATRIONA- you are GREATLY APPRECIATED! A HUGE THANK YOU TO CATRIONA! Denise Oliver

Apr 07, 2024

A great place that you can trust and that stands behind their work. Friendly, professional, quality work. I had a problem that wasn't fixed correctly the first time, they went above and beyond to make it right. Kevin, the manager of the car repair department, was really on top of it. Highly recommended, hard to do better.

Feb 07, 2024

After a few disappointing experiences at my dealership with my car I called AAA in Hamilton for an estimate. I am so glad that I did. Khalil and the team were cheerful, pleasant, trustworthy knowledgeable and extremely helpful. I got new tires and brakes and the work was completed on time and for less than the original estimate. Khalil is certainly an asset to that team! A very pleasant experience! I will be returning for all my regular services from now on!

Feb 07, 2024

Booked a trip to Ireland with under a month's notice with Catriona's help! She was so informative, thorough, and timely. She did everything from booking our flights, hotels, rental car, and helped to plan our itinerary for the week! The process was seamless and was honestly not stressful at all. This statement would not be true if it were not for Catriona's help. I will definitely be booking future trips with Catriona!!!

Feb 07, 2024

Great customer service! Isaiah went above and beyond to help me with my vehicle service. Part wasn’t available at location called to different locations, had within a hour. Everything fixed by end of day. Made process very easy. It’s hard to find pleasant, caring, and informative advisors. Thank you!

Feb 07, 2024

Great place to have your car worked on if you are an AAA member as there is a discount applied to your bill. Also helpful for any customer service issues you might need addressed with your AAA account.

Feb 07, 2024

Hey there everyone, AAA has helped me with tire repair, battery replacement and just knowing that they're only a phone call away gives you peace of mind. So come on and call or go to the Care Center and get informed.

Feb 07, 2024

I urge you to STAY AWAY from this repair center. My entire experience was horrible. I went there, because like most AAA Members we believe we will receive a discount and affordable repairs. Not the case, AAA has forgotten what they wanted to create, (In 1975, AAA created its Approved Auto Repair (AAR) program to address one of the most frequent consumer complaints – dissatisfaction with finding a reputable and affordable automobile repair shop.) I had 3 minor repairs done to my truck, a flat tire, bad battery terminals, and ignition lock cylinder replaced because I was have difficulty turning the key. 1 tire cost $194.31, 2 battery terminal cables $18, ignition cylinder $ 142.99 . That's roughly $356 in parts. (Including that very expensive tire) . Bill totaled $696.05!!!! $340 in LABOR! And AAA provides discounted labor, at least that's what they say! The service staff are totally rude and dishonest. I requested to speak to the manager,( Daniel Harman) I expressed my dissatisfaction with my experience and the ridiculous labor prices. I tried going through the bill with him. And his answer was I'm not good at math????? I asked then how are you the manager if you're not good at math! He replied "We price our labor the same as every other franchise like meineke, or Midas etc... I dont make the prices." You received a $25 discount on the labor. As I stated earlier labor was $340. So that's roughly a whopping 7 percent savings! Now let's get into the free tire rotation. Clearly says on the bill that I receive a free Rotation. Well the flat tire was the rear passenger side. And certainly the tire wasn't rotated to the front. So that wasn't done either! I also like to speak about the technicians. From the waiting area there's a clear glass that you can see inside the garage area where vehicles are being worked on. I seen about ten 18 to 25 year old techs. At that time I started wondering how much experience do they have? And are they even certified? Some where dancing and singing, two others were Shadow boxing. I observed maybe two working on a vehicle, But every Lift had a vehicle on it.(Manager Daniel it looks like your running a romper room.) I know this review has been pretty lengthy. But I wanted to share my horrible experience. And hopefully save some of you the hassle of bringing your vehicle to this AAA repair center. UPDATE!!!!! ITS BEEN 10 DAYS SINCE I HAD THE WORK DONE. THE BRAND NEW TIRE IS COMPLETELY DEFLATED! AND THE BATTERY IS DEAD AFTER TERMINALS WERE REPLACED. ANOTHER $207 FOR A AAA battery. And the tech that replaced my battery says the tire most likely wasn't installed properly!

Feb 07, 2024

I highly recommend staying away from this location. I went for an oil change and tire rotation and was lied to about my car service. 1. The tires were not rotated when they specifically told me they had been. When I questioned this, I was told they weren't really rotated since they appeared new. Yet mileage indicates it's time to rotate them - plus why blatantly lie? Be sure to mark your tires as I had done so you can tell if they're actually rotated by any shop. 2. I was told the car battery is old and needs replacing, when the battery is new as of 6 weeks ago. They wanted me to buy a new one from them. I then went to three other auto places who confirmed the battery is completely fine. AAA likely overcharged the battery before testing it to make it appear like it was bad.

Feb 07, 2024

I recommend this place I just got the grill chicken sandwich so delicious thank you Adam kebab

Feb 07, 2024

I went in for a weak battery, they replaced it under my Battery Premier membership. Then for some bizarre and unknown reason, a AAA Service truck from a local garage was dispatched to that location to replace my battery, but of course, I was gone by then.

Feb 07, 2024

No soap to wash your hands. I could only imagine the employee bathroom.

Feb 07, 2024

Shop is great ,but I had a really couple of tardy experiences with work on my car

Feb 07, 2024

The people here are really nice but they could not figure out what the issue was on my car. The bearings were wore out. They kept saying it was the tread on my tire. I called them a day later to let them know that the car was still making the same noise and they told me I could bring it in but they were insistent on that there was nothing else they could do. I took to Superior on 130 and they figured it out and fixed it. I will go here for oil changes but anything more complex than that; I will think twice about using them.

Feb 07, 2024

Though the team wasn't able to help me with my car issues due to the old thing not being in the best of shape, the team was extremely pleasant during the whole ordeal. I'd like to personally thank I believe Daniel for helping me through this rough process.

Feb 07, 2024

Tried to get quote on 4 tires and everyone kept saying someone will be with you in a minute. We left after like 10 minutes

Feb 07, 2024

Unbelievable car wash

Feb 07, 2024

Very attentive and efficient

Feb 07, 2024

Wow. I've never had a more pleasant & positive experience having and oil & battery change. Very highly recommend!!