AAA - New Hope Rd

Nov 16, 2024

Friendly & fast service!

Nov 07, 2024

Best customer service ever Sylina you’re are a such amazing professional

Nov 07, 2024

Excellent, quick service. Brandon was great and called with updates on my car throughout the entire process. 100% recommend, I’d return to this AAA for future service needs.

Nov 07, 2024

Brandon N. assisted me with my car services. He was great! He was professional, explained everything well & made sure I understood, honest, & was personable. I love their standard of preventive maintenance which saves you time & money in the long run. Also, I'm happy that they did not leave dirty fingerprints in my car. I was very satisfied with the above & beyond service I received.

Nov 07, 2024

Came in for international drivers license. Sylina was very helpful. Provided clear instructions to complete forms. Went beyond to provide additional photographs. In and out in 15 minutes.

Nov 07, 2024

Everyone I talked to was super professional, nice, and personable. Was a pleasure. The work on the car also came in clutch. Thanks!

Nov 07, 2024

Very bad service with my alternator. And I've paid alot of money for an new alternator and 3 yr warranty and labor 9 months ago. And got bad news and they making excuses to not acknowledge the warranty and exchanges it out. They left my alternator hanging and the tow guy had to zip tie it so it won't hit and mess something else up. And no bolts back that they took off. And wanted me to wait. And I've never had such a bad experience with car shops like I've did with this one. And I am and been a AAA member. And prices was so high with a AAA discount. I will not ever go back here or any other AAA repair shops because of them ever again. Me and my money will be going to somewhere else now on. I am very mad and disappointed.

Oct 07, 2024

Easy in and out for an International Driver license. Great help and fast!

Oct 07, 2024

First let me say, I’m very please with service I’ve always have Received with this store, superb service!! Outstanding!! Customer service, special thanks to George, Brandon, and the Service Tech AJ

Oct 07, 2024

Stated hours say they close at 4. Went to get an international drivers permit and the guy said that side closed at 1. Awful. Will have to drive all the way back out here on Monday.

Oct 07, 2024

Sylina Fonville-Dixon spent over 2 hours with us discussing various routes for mountain and scenic drives from NC thu-out all the mountainous regions and sight seeing adventures. I have to rate my time with her as EXCEPTIONAL. Didn’t expect this great experience when we planned to stop by AAA for assistance. Thank you for your time Thomas and Carol

Oct 07, 2024

Sylina Fonville-Dixon was very helpful, friendly and professional

Oct 07, 2024

Sylina is my hero and absolutely deserves a raise! She was SO kind and even stayed late to ensure my mom and I got our international driver’s licenses before our flights tomorrow. Thank you!

Oct 07, 2024

Every time I come here, the job gets done right. They are responsive and realistic about expectations.

Oct 07, 2024

George Spivey has great customer service

Oct 07, 2024

Have gone to AAA New Hope location for years! Amazing service! George and his team including Gage did great today.

Oct 07, 2024

I went in to get some North Carolina maps and the staff were both kind and helpful!

Oct 07, 2024

Sylina provided great customer service and went above and beyond. I called and she told me she would stay to help me out after her shift to ensure I got my IDP before I deployed on Wednesday. She was very friendly and knowledgeable on the whole process while making me feel very welcomed to the AAA location in Raleigh.

Oct 07, 2024

Sylina was a doll to work with. Pleasant as can be and top notch. I just might become a member again

Oct 07, 2024

Sylina was so kind and patient! Great service and very quick! 100% recommended

Oct 07, 2024

These guys are LEGENDS. My car battery needed replacing, and George diagnosed the car and saw that the alternator was compromised, overcharging the battery. His professionalism, alongside Brandon’s, Trinity’s, and Sylina’s exceptional customer service, my first experience here has been nothing short of amazing. I appreciate them giving me honest assessments of my vehicle and the necessary steps to take in repairs. I would recommend them any day!! Thanks AAA New Hope!!

Oct 07, 2024

This is a great location. We had our car towed here. The staff was kind and thoughtful. We had a stressful situation with our car and the staff here helped so much. Highly recommend.

Sep 07, 2024

Great service.

Sep 07, 2024

I had a small wait but it was worth it

Sep 07, 2024

I recently had a very disappointing experience with the AAA location on Newhope Road. I spoke with the manager, who I believe is named Jorge, and unfortunately, the interaction was far from pleasant. From the very beginning, Jorge was rude, frustrated, and dismissive every time I called with questions. It felt like my inquiries were a hindrance to him, and his attitude made me extremely uncomfortable. Customer service is crucial, especially in a business like AAA, where clients rely on your help and guidance. Sadly, Jorge’s demeanor did not reflect the level of service I expected. I was hesitant to even discuss my concerns because he was so abrupt and rushed during our conversations. I am genuinely dissatisfied with the service, particularly the poor customer service at this location. I believe that Jorge’s behavior could continue to negatively impact other customers as well, and I hope AAA takes the necessary steps to address this issue. Customer service should always be a priority, and unfortunately, that was not the case here. --

Sep 07, 2024

Went in for a simple oil change and had to pull back in because the windshield wiper fluid was not filled. Makes me wonder if the oil change was even done properly!! It may be a good idea to have most of the AAA car care centers reported to corporate and investigated....based on the reviews!

Jul 07, 2024

I love this shop! Mr. Duane was extremely kind and took the time to explain everything taking place or needed during my appointment, without being too forceful. I will definitely continue my car care at this location. All the staff were friendly as well. :)

Jun 07, 2024

Been there 2x and have had horrible experience. On both occasions I told them what was wrong with the car and they call to tell me that they are charging 150.00 diagnostic fee. I said ok they are the experts they know more than me. They call me tell me this last time the engine is bad there is no oil. I said I know I told you that. I asked if they checked the pistons they said they don’t do that. I asked them what did I pay the 150.00 fee for they said to check the car the car. I asked what did they check they said the oil. Funny I told them everything that they needed to know. They literally repeated the same thing back to me. The only reason I went there because AAA was close to where my son car stalled and supposedly since I was AAA member I would get better service. Oh forgot to mention I took the car for an oil leak a month before. lol. Don’t go there save your hard working money.

Jun 07, 2024

Engraved an ID number on my catalytic converter

Jun 07, 2024

Excellent customer service. Dwayne was wonderful. He was very professional and friendly. He kept me updated on the status of my vehicle throughout the day and on the cost of the additional work that I requested. I really like the fact that AAA provides a warranty for their work as well.

Jun 07, 2024

I would not recommend this car repair shop. In the past, the mechanics seemed reliable. However, in our recent visit , the repair shop indicated that the brake oil was low, when we had a total brake oil and service two months before. The description of the work done did not match the receipt. I wonder what else was not done to standard. We have been members for over 30 years, and highly disappointed they did not meet AAA standards.

Jun 07, 2024

Very knowledgeable. Duane is awesome.... friendly staff willing to assist ..... you guys rock

Jun 07, 2024

My wife and I came to Triple AAA to check our brakes (soft pedal issues) believing it was likely a brake fluid flush issue. While their front desk service was impeccable (Matt - in particular - treated us phenomenally) - the diagnosis we received for the car was far from it. Triple AAA told us that our brake pads, front and back, were worn down to 2mm and that we needed to replace them as well as the rotors. With a brake fluid flush included (to be sure we solved the soft pedal issue), the full quote came out to $1,100 net-of-AAA-member-discount). Well - we aren't against car maintenance but figured the least we could do was seek a second opinion. So, we got the car inspected the very next morning by a local, family-owned mechanic and they advised us that our brake pads were only down to 5mm (halfway through their lifetime) and that the rotors did not need to be replaced until we replaced the pads. We proceeded to flush the brake fluids lines - as we initially suspected might be the issue - and the car's been braking just fine with no more soft pedal issues for a few days now. Case (seemingly) closed. Honest mistakes happen and I don't want to cast aspersions lightly. But, in this case, it's difficult to see how an honest difference of professional opinion is possible. The delta between "2mm, needs new rotors" diagnosis and "5mm, no need for new rotors" is huge. It turns out, the difference is measurable: $1,000. This experience has caused my wife and I to lose a lot of confidence in Triple AAA and especially this particular shop - which is unfortunate. The second mechanic we went to advised that, even more unfortunately, this does not seem to be an isolated incident. It's one thing to pay a premium for a larger shop to have a quicker turnaround; that's reasonable and a sign of market choice based on preference, need, etc. That's not what happened.

May 07, 2024

They seemed like nice enough people, but they had issues with my alcolock ignition bethalizer that they said would have taken a few days to service my car, so I went elsewhere and got the work done that day. Had to drive to work, couldn't wait a few days. Had a shady-tree type mechanic feel about the experience.