AAA - Steele Creek

Nov 23, 2024

Had an appointment for an oil change and did some shopping for gift cards while I was there.

Nov 07, 2024

Great service!

Nov 07, 2024

Very helpful. Good prices

Oct 07, 2024

Service at this location was friendly and excellent. The only problem is the AAA online appointment system. On Thursday I made an appointment for the following Monday morning to replace a battery. Thirty minutes after I brought in the car, they informed me that they didn't have a battery in house and were having one sent over from the warehouse (not to arrive for another 45 minutes). I chose to come back after lunch. When I did, they had me quickly in and out. They said their computer system does not give them the information to order parts ahead of time. So if you make an online appointment, it's best to also call and let the local shop know what you'll need.

Sep 07, 2024

Always accommodating and I get my annual inspections performed here

Sep 07, 2024

I am deeply disappointed with the service at AAA Steel Creek. Recently, I needed a minor tire repair which another service center had deemed fixable. Despite this, the technician at AAA insisted that I needed a new tire, citing that it is company policy. They will try to up-charge you on everything! In past visits, similar patterns have emerged, especially during vehicle inspections, where I was presented with an unnecessary list of expensive repairs. It's disheartening when a service you rely on lets you down like this, taking advantage of consumers’ trust and loyalty. I will not be returning here and strongly advise you to find somewhere else that values fairness and transparency. I hope AAA addresses these issues to restore trust and ensure fair treatment for all customers.

Sep 07, 2024

I'm there @ 6:45am for a state inspection, just to be told I can't be seen because I don't have an appointment 🙃. At worst, I should have a 2 hour wait ..... I'm ok, I'll take my business elsewhere.

Sep 07, 2024

They will try to up-charge you on everything! I will not be returning here and advise you to find somewhere else! Oh and to all - beware of the hidden $40 fee “they charge all customers” for a service charge? I only found out about it after being prompted to swipe my credit card. When I thought it seemed a little higher than quoted, I asked to see the breakdown. it was only then that I was shown the receipt which showed this never disclosed charge. Shame on you AAA. I’ve been a loyal member for emergency car care for 25+ years - but will never use your auto care shop again.

Sep 07, 2024

Twice now I’ve come in with a flat tire. They didn’t have the exact tire I needed but they found one elsewhere and went to pick it up. That way I only needed the one tire. On both occasions I was in and out in under 2 hours. Very professional, yet friendly and accommodating!!! Highly recommend!!!

Aug 07, 2024

Good place for travel experts, car care, insurance

Aug 07, 2024

Maybe because I'm a woman, I hope not, but I didn't have a great experience with car care here. My check engine light came on and I took it in and the diagnosis was $150 and they told me I needed all these things done, one of which was a chemical cleaning process, very expensive, but if it revealed that my piston ring was broken, my engine was shot. Since all this together was over $2000, I said why dont we just do that first to see? The clerk thought that was a good idea though he didn't suggest that. After talking to other mechanics who advised me NOT to use AAA to do the work they suggested, I still had to pay them the $150 fee. I'm not pleased at all and would never recommend them to anyone. Thought the AAA meant honesty and value but not in this case. In the end, I only had to repair spark plugs and a vent valve. Use Meineke in Pineville!!!

Jul 07, 2024

Have been going to this center for few years now. The service has always been great. Alex has always been awesome giving suggestions. This time around i needed help with state inspection and they got it done on time.

Jul 07, 2024

Service was excellent. Staff was extremely helpful. Told me everything thing that was needed and what could wait. Highly recommend.

Jul 07, 2024

Shout-out to Grant for the exceptional job he did in restoring the headlamp lens on my vehicle. I've had restoration work before but not comparable to Grant's work. Wow!!

Apr 07, 2024

I've been a AAA member for decades but every time I've had to visit this location, I have had a negative experience. People are not helpful, the travel services have varied hours and everyone I spoke to acts like I'm interrupting their day. I've heard negative things about the auto care center here too so I have never taken any of my vehicles in. I believe they require advance appointments and charge just to look at a vehicle. Good for roadside assistance (if you have 3+ hours to burn & are desperate) but other than that these guys are a major disappointment. I've had much better experience with AAA in other states.

Apr 07, 2024

Service was excellent and fast!

Apr 07, 2024

UPDATE: Their "engine cleaning" burned up the catalytic converter to a cost of $2000!!! You don't "clean" something that is overheating when it comes into your shop!!! Nice job, AAA!!! I don't know how these people sleep at night. A customer brings their car in for overhearing and then sells them an oil change and an "engine dynamic restoration"?!!! How about replacing the thermostat like any textbook operation would have done? Either they're absolutely inept or they're just selling stuff to squeeze money out of their customers. Either way, what a joke. This place is the reason that no one trusts mechanics!!!

Mar 07, 2024

The team at AAA Steele Creek are amazing! My truck had a stuck sparkplug that had broken off when another garage tried to change my plugs. After several weeks and trying whatever they couldn't remove it. Ford Dealership wouldn't even touch it. Other shops wanted to just replace the engine. Steele Creek said "let us try we think we can do it". And did it they did! They ordered some special drill bits and was able to get it out and get me back on the road! So very grateful for them and their can do attitude!

Mar 07, 2024

Very helpful, professional and friendly.

Feb 07, 2024

AAA Travel was great. Justin Bell is the man to see.

Feb 07, 2024

Made an appointment for emissions check, they quoted 1 hour wait time when showing up. Then they try to upsale to an oil change. Fortunately it was 45 min and not an hour, usually this is supposed to be a 15-30 minute inspection. Didn’t like the fact of trying to upsell as well as slow inspection speeds.

Jan 07, 2024

Every experience we've had at this location has been wonderful. As long as we live this way, we will continue to be customers. Good people, good service. I'll always recommend.

Jan 07, 2024

I come for an inspection on Monday December 18th. Was told that they do not have walk in inspections available until after Christmas. Not a place to go if you want to get anything accomplished in the same day.

Jan 07, 2024

They do 5 star work and communicate very effectively, allowing the customer to understand every detail about their car care needs. I have total confidence that my car is well taken care of. All of my cars go to this location for all repairs and services. They work with their customers as well which also builds customer confidence. Customer service is awesome.

Dec 07, 2023

Drove all the way here for an international driver permit to be told I had to go to another location because they ran out of permits. Call ahead if you need a permit or any other needs so you don’t waste precious time and gas.

Dec 07, 2023

Service was great and the associates are cordial.

Dec 07, 2023

The crew here is nothing short of awesome ! They got me in with no notice when my car battery died this morning and squeezed me in for an inspection so I didn’t have yo make a second appointment. Thank you Andy and Scott ! Never had a bad experience here …