AAA Tire And Auto - Symmes Township

Nov 30, 2024

It was the day before Thanksgiving and we were ready to head out of town and noticed our passenger rear tire was really low. It turned out to be a nail in our tire... We went to our dealership first and they wouldn't be able to get us in due to so many customers ahead of us. We went to AAA care care center and Megan Payne, the regional manager, squeezed us in and was able to get us back on the road in no time. Honestly, a great experience, great service, and I highly recommend them to everyone!!! Happy holidays!

Nov 23, 2024

Paid for road hazard in addition to my tires. When I got a nail in the tread, they said they were too busy to fix it. I got the repair done at Discount Tire instead, at no cost. Next time I need tires, I know where to go. Also, I'd like the cost of my road hazard refunded back to my credit card, but I'm sure that won't happen.

Nov 16, 2024

Ask for Zane. He's great to work with.

Oct 07, 2024

Had spark plugs replaced and was recommended to have fuel injectors blown out with air, also had oil changed, I was quoted a price of $400 for replacing spark plugs, ended up being $600, close to $900 for everything. One day after having these services my car had engine light coming on and didn't want to start. I took it back to be told I needed another $1000 worth of repairs replacing coil packs. There were no problems with my car before the initial service. I left feeling disgusted. I then filled my gas tank and put fuel injector cleaner in my tank. A tank later my car is running fine again and haven't needed any more service these past three months. UPDATE: I had to pay to get my oil filter case broken off and replaced because it was tightened to the point that no one could get it off. The auto parts store said they were selling a lot of oil cases because someone was over tightening them in the area. These people cost me a lot of extra time and money I didn't have. Can't even change my oil properly!

Oct 07, 2024

Very Helpful, Very kind, great Pricing, Great Work…

Aug 07, 2024

I had an unexpected flat tire today with my daughter in the car… Quickly pulled in to this location and literally every person here helped me asap, and every person was so nice. Had to get a new tire unfortunately but the service from everyone was 5 stars!! Thank you 😊

Jul 07, 2024

Unbelievably great service! Zane and Brandon were over the top helpful coming to meet me in a parking lot to jump my car and then replacing the battery. All of this happened within 1.5 hours from my first call. I’ll definitely use this business again.

Jun 07, 2024

I cannot say enough about the team at this specific Bob Sumerel! We were in a tough position when my wife's car suddenly broke down on the side of the road. We had it towed here in the middle of the night and then received a call from the manager, Bill, first thing the next morning confirming they received the car and have already begun working on it. Bill and the advisor Zhane were incredibly professional, kind, and showed us incredible customer service. The repairs were done quickly, everything was explained to us so that we understood what happened, and the pricing was almost half of the cost that the dealership quoted us for. Because of the service they provided my wife and I, i immediately came back the next day for them to help me fix the AC in my car that has been broken for 2 years. Zhane and the team once again helped me personally on my car and diagnosed the problem, got the parts to fix the issue, and completely recharged the system in under 2 hours. If you are having any type of car problems.... please do not go anywhere else besides this location! Bill and Zhane are the best around!

Jun 07, 2024

I’ve been doing business with Bob Sumerel, AAA since 2015. They have shown themselves to be honest, trustworthy, and reliable. After several visits to the dealership, it was recommended I go for a second opinion. Bob Sumerel, AAA made it clear to me, that I was being cheated! So… I get my quotes then go to Bob Sumerel for any repairs. And, yes, I am a single lady. (They have a charging station, free air and adequate parking.)

Jun 07, 2024

The most expensive place I've been just to install and balance four 225/65R17 tires - $140!! I kept my old tires but wonder how much more they'd charge for disposal. They charged extra $10 for shop/supplies.

May 07, 2024

Had to make an last minute sotp for a couple of problems with my car..i was on my way to work and hope I would not be late .my issues were handled quickly and completely..SUPER GOOD JOB

Feb 07, 2024

Horrible experience! My truck was towed to this location due to my strut bolts breaking that connected struts to control bar and dropping the entire part on the ground. It was not drivable and the steering wheel was not able to turn without bending the fender. I specifically told the mechanics the wheel can not be turned to get it in to their garage or more damages would occur. He assured me they could jack up the truck in the parking lot and replace the bolts so it didn't have to be moved. I repeated to them, DO NOT TURN THE WHEEL. Upon picking up my truck, we noticed scrapes and a bent and broken fender. They turned the wheel and pulled it into their garage which damaged my truck. Fender was not only bent, it was broken and paint was scraped. They insisted they did not bend it even after I showed them before pictures of my truck on the tow truck UNBENT. They said they would not be able to repair or pay for the damages but that they would call me back for some kind of resolution later that day. We never received a call and after calling them 2 more days in a row they continued to say they'd call back and never did. Extremely unprofessional and absolutely ridiculous that there would be damages made by them that they will not fix. Service manager was extremely rude about the entire situation as well. Now I will have to pay to fix damages THEY made.

Feb 07, 2024

Very very poor customer service!!!! Even after I left this review, they say they'll call you back they never do!! STAY AWAY FROM THIS LOCATION Its been 6 months since I took my Silverado truck in for a Distributor change an the mechanic broke a part inside my engine an told me I need a new motor after paying almost 6 grand they installed a used motor with more issues and refuse to work on it. After being notified that their not allowed installing used motors I come to wonder if they just pocketed my 6 grand don't recommend bob sumerel at all

Dec 07, 2023

Artur best

Dec 07, 2023

GROSS INCOMPETENCE....NEVER NEVER HAVE YOUR CAR REPAIRED AT THE SYMMES LOCATION...BOB SUMEREL TIRE AND SERVICE DOES NOT CARE ABOUT THEIR CUSTOMERS SAFETY...BOB SUMEREL TIRE AND SERVICE FAILED TO TIGHTEN AN OUTER TIE ROD END BOLT. THE TIE ROD SEPERATED FROM THE STEERING KNUCKLE WHILE DRIVING CAUSING LOSS OF CONTROL OF THE CAR. TOWED IT BACK FOR REPAIR. THEY STATED THE TIE ROD END WAS REPLACED.... THEY LIED TO MY FACE .. ROAD DIRT ON THE TIE ROD. THEY REUSED THE DAMAGED TIE ROD. DID NOT EVEN REALIGN THE VEHICLE. I HAD TO ASK BEFORE THEY ALIGNED THE VEHICLE. ALL THIS FOR A SIMPLE TRANSMISSION SEAL REPLACEMENT THAT THEY COULD NOT EVEN PERFORM...TRANSMISSION STILL LEAKS. DID NOT EVEN REPLACE THE TRANS FLUID LOSS FROM THE REPAIR... BOB SUMEREL TIRE AND SERVICE SIMPLY DOES NOT CARE ABOUT THEIR CUSTOMERS OR THEIR SAFETY.

Dec 07, 2023

It turned out that the radiator of my truck needed replacement but the car had started to malfunction today early morning (not starting, starting one hour later, no heat). I decided to take it to this shop as an urgent matter, and although it was 20 minutes to close, the two employees in shift offered to bring the car in, “look at it”. I left with a replenishment of free coolant and a nice recommendation on how to run my car in this emergency until the radiator is replaced tomorrow. By the way, they are efficient and do not have the “diva” behavior of a dealership . They assured me it was a half day job and it would be ready. I asked how they were going to procure the radiator so quickly and they said they could. Let us see the outcome tomorrow during the actual repair but, for their willingness to find a solution and get started on a course of action, they get my 5 stars.

Dec 07, 2023

Its a tire shop… they took my truck twice for a/c not working, did absolutely nothing to it both times. Huge waste of time on my part. They know nothing about a/c, the manager claimed they have no way to diagnose. They just add refrigerant and look around…. Said it was cold both times I picked it up, has yet to ever blow cold air.

Dec 07, 2023

Not only did they immediately find the issue [McKluskey Chevrolet didn't in 3 subsequent visits!], they provided an additional inspection report to document the before state for my records. They've earned my business moving forward! Thank you guys!

Dec 07, 2023

Terrible. I took my Jaguar up for service and Brad lied to me twice. I spent $400 for tune up then another $800 for new coil packs and brand new spark plugs. When I pulled up my check engine lights were off. Secondly, as I drove off the lot my check engine light and other lights came on. He manually cleared my dash knowing I had other issues he failed to let me know about. I have my own business and manage a multi-million dollar company and this isn't how you treat your customers. I don't recommend anyone going to this place. Just bad business and service.

Dec 07, 2023

Was LITERALLY just in there. I was coming in to make an appointment to get a new tire. There was a woman talking to a man behind the desk. There was also another gentleman who worked there just standing around. I waited for 5 minutes or so with no one saying anything to me. It was only when another customer came in & they immediately asked him how they could help him did I decide to leave. Sad thing is, I was planning on giving them my tire business.

Dec 07, 2023

Go elsewhere. I'll save you the details.

Dec 07, 2023

I ended up at Bob Sumerel after my dipstick broke off during an oil change and was not retrievable by the old change staff. The process that was supposed to take place, according to the oil place (they would file incident paperwork, reach out to Bob Sumerel to see how soon they could work my vehicle into their schedule, then they would call me, and they would assume repair cost) did not occur. I called Bob Sumerel 24 hours after the incident and explained the situation. Without question, he said to bring the vehicle in and gave me a time that worked for both of us. He explained that they might need 1-2 hours, so I came prepared to wait. When I checked in and showed him the oil change receipt, he stated that he had not yet received a call or any paperwork about the incident, but without hesitating had one of his technician pull the vehicle into one of the open bays while we finished with the intake questions. In about 30 minutes the broken dipstick was removed, a new one installed, my vehicle was pulled up to the front door and the manager handed me my keys, wishing me a good day and a Happy Thanksgiving! I asked about the oil change site incident report and cost coverage and he replied that they would work that out later, that the oil staff were probably just very busy. I normally have all my service work done at the dealership, but I'm seriously thinking about bringing my vehicle here. (While I was waiting, an older gentleman came in with a leaky tire issue. The manager asked him to have a seat and they could do the check-in while he rested in the chair. Before he completed the intake he had one of the technicians take a look at the tire. As he was finishing the intake the technician returned with news that there was a nail in the tire and they would repair it for him.) The customer service and attention to the little things, that I witnessed while waiting, make me want to tell everyone that there are still quality businesses in existence, and this is one of them.

Dec 07, 2023

I walked in today and stood at the front for maybe 3-4 mins before 2 other employees even acknowledged me. The blonde girl (Brooklyn) asked how she could help me and I told her I needed my tires looked at, NOT TIRE PRESSURE CHECKED looked at and she says to the guy next to her “ she needs air in her tires” and i said that’s not what i said, i need them looked at because the tire light came on yesterday and i had already checked the tire pressure the day before and she caught an attitude with me and had a nasty facial expression and said again “ so the tire pressure needs to be checked” and then they told me to pull my car up. Pulled my car up just for them to only check the tire pressure on my tires, not even look at them after i had told them 3 times already I had previously checked the tire pressure the day before. Explained to the guy that the light comes on sometimes and I was curious as to why and he said “ your car just needs the tire pressure checked” how would you know if you didn’t even look at my tires? They didn’t even look to see if anything else was wrong with them…just checked the tire pressure, shut the tire light off in my car and said have a nice day. Brooklyn needs to work on her facial expressions and the way she speaks to customers. Seems like they just wanted me in and out and I was inconveniencing them and didn’t really want to help. UPDATE: Brooklyn was wrong, it wasnt just your “tires need air”…Went to Discount Tire on Fields Ertel for them to tell me there was something wrong w one of my tires because it had a bolt in it. Lazy business at this location

Dec 07, 2023

I would like to make management aware of the very professional and attentive staff they have at the location I visited this week . Totally unaware of a lot of automobile issues when they arise I trusted your staff for the know all to guide me . I was met by a very courteous and kind Brooklyn and then felt very confident by the knowledge of the technicians once I left . Thank you very much for making me feel confident and comfortable along with secure as I pulled out with the questions answered . I will definitely return !!. 👍🏽👍🏽 Bravo !!

Dec 07, 2023

If you are coming from the Montgomery Road SR 22&3 side during heavy traffic, you can go past the shop and turn left on to Governor's Way, turn left in the parking lot, and enter the shop from the other side. Arthur and Brad rock!

Dec 07, 2023

They didn't rotate my tires. Even though the paperwork stated that they were done. So before I left the shop I had them rotate the tires. It took over an hour they weren't busy at all during this time. They give me my car back. And the tires still weren't properly rotated. My passenger front tire has markings on it and it was in the same place as it was before the rotation. So they lied to me twice and made me wait for two hours. I won't be returning again. They have lost my trust.

Dec 07, 2023

They were OK until about a year ago. Recently, everything has been falling apart: 1- The phone is left ringing. Attempts to reach through AAA are equally unsuccessful. Online appointments are inaccurate and can not be verified. 2- Twice we had to drive to the store just to receive an update that was promised, but a phone call was not made, and our phone calls were unanswered. 3- I asked for an estimate last Saturday. I was promised a call on Monday. Turned out that person left town on Monday and entered "declined estimate" in the log without even calling me. Again, we only found out by going to the shop because they were unreachable by phone. Above has been a total of four visits since January. The owner may certainly manage to come up with an "explanation" with each one of those. The fact is, we don't have time to deal with such inefficient management. This place does not deserve to carry the AAA brand. There are better alternatives.

Dec 07, 2023

Work not completed. Wrong/cheap parts used