AAA Tire & Auto Service - Colerain

Dec 03, 2024

My car was dropped off on a Thursday (which was a holiday) because of bad battery. I understand that I did not have an appointment so there'd be a delay. The issue is there was NO communication at all unless I called for status. I called first thing that next morning (Friday 8am), then 4 hours later at noon. They hadn't gotten to my car yet. So I figured that once my car was next, they'd call me. I heard nothing for the rest of the day Friday. I got a ride to the shop the next morning (Saturday). Shop was dead quiet. My car was sitting out in the parking lot, COMPLETED. Mind you, I was not called, texted or emailed with a quote, status, nothing on Friday. Had I not showed up Saturday, there's no telling WHEN or IF they'd ever call me. Just totally unprofessional. I could've picked my car up on Friday had they let me know. I think they have a different manager from my last visit. Any previous times I've come to them, they've communicated via text, email and phone. I don't think I'll be using this location any longer.

Jun 07, 2024

Don’t go here. These guys took my security key to my lug nuts on my car a few months back and claim they don’t have it. They took it without my permission or knowledge. Now I am stuck jumping through hoops and spending unnecessary money trying to get a new one. Very frustrating. Go to tire discounters down the street. Never had this issue once there!

Jun 07, 2024

Just walked in at 4:20 exactly because I ran over a nail and just needed a patch in my tire. They told me everyone is leaving and can not help me. They should be open till 5. Awful Service!

Jun 07, 2024

Thoroughly enjoyed my recent trip to AAA, meeting a Manager there, Crystal, who took me under her wing & ensured that all my needs were satisfied in just 1 visit. Well Done Crystal and Thank You!

May 07, 2024

A while back i brought my company van here for 4 new tires. That went fine. But the driver rear tire kept going flat in 3 days like the old tire. I brought it back asking for a new valve stem. I didnt care if they used a TPMS stem or a normal one. I just need it to hold air. But they insisted its not leaking. Nor is the tire. I brought it back again for the 2nd time. I asked them to find the leak and fix it. I dont care how much it cost. Calls me back, we cant find the leak. Even though this tire goes from 35 psi to 18 in 3 days says its leaking. I finally just gave up and went to firestone down the street and they said it needed a valve stem. Yeah no kidding. Just like i told bum sumerel tire. Im 100% positive they techs dont have a TPMS tool is why they didnt want to touch the valve stem. They literally had to write on the rim with a marker where the rim goes on the car. This is the proof they dont have the proper tools and expertise to work on your car

May 07, 2024

Had 2 headlight bulbs replaced in 2008 Nissan Maxima. They were not put in correctly. Found out one night while driving at night on a road with no street lights, couldn't see it, and it was raining one of the bulbs was completely out.. Very scary driving. Took the car to my regular mechanic. He said they were not put in correctly. Took him some time to fix the mess they created. I will never trust them with my car ever again. I could of been seriously hurt on the road that night.

Feb 07, 2024

DO NOT DARE DEAL WITH THESE PEOPLE!! PICTURE BELOW!! Had Two cars towed to this location..Car #1 blew up on the highway and had no idea what was wrong and Car #2 was a suspected transmission leak because hood was smoking after being driven and car was over heating. Had a diagnostic done on both. Car #1 they said was an engine problem and they refused to touch it…okay fair enough. Car #2 was told that everything that needed to be done was mainly tire and joint maintenance and things of that nature but there was no leak and everything under the hood was fine. Also was told they test drove it TWICE and still no signs of any leak. Then I ask again and make sure the car is safe to drive and I’m told it’s safe to drive but they could not test drive because there was no gas in the car. But had already been told TWICE that it was test driven?? Only thing that I had done was a battery put in Car #2 because they wanted 1500$ to fix everything and I just didn’t have the money. so pick up #2 and the same day I now have a MAJOR GAS LEAK?!?! and my car is smoking MORE than it was before?!?! And now the car is also having other issues and can no longer be driven…GREAT. Go to pick up car number #1 and MY WINDOW IS BUSTED OUT. tried to say they aren’t liable and all this stuff but I know for a fact THEY were the ones who did it because (1) WHY were the items I had in my back seat taken out AND PUT IN MY TRUNK before the window was busted ?? (2) WHY was the window busted in a place you can’t even reach the handle AND ALL FOUR DOORS WERE VISIBLY UNLOCKED because it’s an old car so you can see that the locks were up?!? (3) why were only specific fuses that only a mechanic would know to take CLEANLY taken out of my vehicle (4) AND WHY was the entire mechanism that closes my trunk COMPLETELY taken out and sitting in my trunk?! (5) WHY out of about 7-8 other cars was MINE the only one with a busted out window ?!? These so called “mechanics” will leave your car in SIGNIFICANTLY worse conditions than you dropped it off with and claim they aren’t responsible. THEY ARE RESPONSIBLE AND WILL BE HELD ACCOUNTABLE!! This is completely unacceptable especially for a company as big as AAA!

Feb 07, 2024

Don't go to this location if you need work done in a timely manner. I had my car taken there 3 times now each time it has taken 2 3 and 4 days to even find out what was going on and then another day to finish the work. Also ladies one of the employees (I can't remember his name) talks down to wome. This is the last time I will be going to this location. Prices are reasonable but if you depoend on your car you will not get it back same day or even next day

Dec 07, 2023

After installing 4 new tires, all tires were inflated 10-15 # over recommendations. A tire pressure sensor stopped working immediately I called Mgr Kevin and he said he’d look into it. I brought car in for service and for him to rectify the situation. He bailed and went home without fixing or calling back. Asst Mgr I’m assuming said there was nothing he could do about it. My brother in law just had the same exact experience when they broke his company truck tire pressure sensor. They told them to drive it awhile and it will start working. This seems to be a regular thing and it just cost them my family’s 4 vehicles and my brother in laws fleet of 6 service vans instead of eating an $89 part! Wow talk about 101 management! Word!

Dec 07, 2023

Had a tire blowout so AAA towed our vehicle to this location which was closest to where we were. While the vehicle was there somebody stole the catalytic converter. They share a lot so said they couldn't do anything so on top of new tires had to pay out of pocket for a catalytic converter at another ship. They probably let the thugs know when cars come in at night and take a cut.

Dec 07, 2023

Had my 2003 Dodge truck wheel bearings replaced there a year ago prior to a road trip to Cali'. Although mismatched so far so good after paying over $400 for each bearing. (not including labor) Initially asked them to remove all 4 wheel spacers and repair a bad valve stem in rear tire. (none of this was done) When they did do it after i arrived to pick up my truck they cut a 1 inch gash into my steel rim replacing valve stem. over a thousand dollars later for the work i just settled for hittin' the road. Should have just done the bearings myself.

Dec 07, 2023

I brought my car in for a look over because my brakes were leaking and the three guys that were there Mark Luke and Kevin were so friendly and got me in there in no time to look over my car to see what was going on. They were able to tell me what was going on and what I needed to do to get it fixed set me up an appointment even though I went and attempted to fix the problem myself they still got me in to my appointment and gave my car a good look over to make sure I did everything right and again the same three guys were so friendly and efficient I would highly recommend taking your car to this place to get it fixed and looked over by these guys thank you so much I will definitely be bringing my car here for all my needs!!!

Dec 07, 2023

I had my car towed there. Everyone was so nice. They even put up with my bad attitude (I was highly stressed 😩). Had my car fixed in no time and even gave me a whole box of donuts 😂😂😂. I don’t understand these bad reviews because I definitely had 5 star service. Def will be back!!

Dec 07, 2023

I had my vehicle towed to this location because it wouldn't turn over to start. Well a few days later they ordered the part and reached out to me to say it was ready to go. I went yesterday and paid almost $600 and my vehicle still wouldn't start and it was shaking and overheating. I went back in store, they said the mechanic left, but this Michael Lewis guy was very rude and said well he going to feed his kids tonight. I mean are you going to feed your kids after the money I just paid and my vehicle is worse now then when I brought it in. He refused to have my car worked on again and told Brent to give my key and vehicle back. After that altercation with Mr. Lewis, I will not be back because as a female I was treated like I didn't know anything. I know about my vehicle. So please don't deal with this location especially if Michael Lewis is going to continue to be there. I wasn't treated right at all and my vehicle is worse than before. JUST SAY NO TO THIS LOCATION!!!

Dec 07, 2023

I have had problems with oil change in the past.They did as expected. Great job. I will be back. Went again with no appointment, took me right away. Great friendly service.

Dec 07, 2023

Long story short!! AAA has nothing but sales discounts with Bob Sumerel and other businesses. The incompetent rude, lying MGR to greasy mechanic sitting on my leather seats, after destroying my new jeep by not bleeding air out of hoses & left unattached to malfitting hoses, I could go on forever. If you value your life or family, please head my warning, who knows how many have wrecked or died because the ins examiners were unaware . Feel sorry for the elderly being taken advantage of. FALSE advertisement: AAA is not legally responsible since the 1980's when they went commercial only.

Dec 07, 2023

They had me in and out so fast Mike was helping me he was so nice and helpful

Dec 07, 2022

I had a flat tire. It was still under warranty. They replaced the tire and got me in and out quickly.

Dec 07, 2022

I had called and the man said hed stay late to get me a tire. I was happy i was finally gettin a tire. Then my dad found a lower price and i called this place back and told them we found a better deal. The guy then said hed match it and when we got there turned out i knew the guy! Quite the surprise but he took care of me. I was shocked. Id go back again cause i trust him with my car no matter what.

Dec 07, 2022

I had my car tow there by AAA, since I'm a Plus member. I had been taking my car to that location for several years. I originally had the AAA driver put my name in the queue then on Sunday I got online to make an appointment .I had to call them for a several days to find out when they would look at my car. They never called me first & then employees were short on the phone. They finally, on day 5, look at my car. They lied to me by saying they did an routine evaluation on my car as well as isolated the problem ( from my description of why my car suddenly would not start in a store parking lot.). They said I needed new brakes pads ( that was an recommendation written on last oil change). At time of car tow, my car needed an oil change & tires pumped up. If car was evaluated they would have noticed that..neither were done when I picked up my car after brake pads & problem repart. I looked over car at home when I noticed they did not do an oil change. Car had puncture holes on interior lining and grease fingerprints and smears on the interior which my car is kept in almost perfect condition interior wise even as it is 9 yrs old. I am going to a different garage now.

Dec 07, 2022

I took my truck into, to have the exhaust looked at. The flex connector, had come off of the exhaust side of the muffler. This is what they quoted me to do the repairs. They wanted to replace everything from the flex connector back. All they needed to replace was the flex connector! My truck did not need a new muffler and piping!. I took it to another shop and they are replacing the flex connector for $300. Word to the wise, get a second opinion. The estimate should speak for itself. Bob Sumerel AAA, in my opinion is nothing but a licensed thief!!! They try to replace parts that don't need to be replaced just to make money! Stay away from them! They may get you! Also, I tried reporting them to the BBB and they are not even accredited to the Better Business bureau! Stay away from them!

Dec 07, 2022

I've been getting the run around since 7/15. I took my vehicle in to get lights replaced and asked them to check rear passenger side tire keeps coming up low. Picked car up and had to take it back because the tire was low. Manager Brian said it was a bad sensor. NOT took it back again there was a nail in the tire. Had to go back 7 different times trying to get it fixed. Then come to find out they double charged my credit card. Said they would send me a check last week. Still have NOT received check. Called Manager and he said district manager messed up and would be sending the check out today. I said I wanted to talk to the district manager, puts me on a long hold. comes back on the line and wants me to come back there. I said I wanted to talk to DM and he refused to give me his number. Takes my number and says DM will Call me still have NOT heard from anyone. Still out $250 NOT HAPPY AT ALL

Dec 07, 2022

Purchased 4 tires here. About 3 months later a slow leak was identified so made an appoint to fix the tire. Two weeks later the same tire was flat again. Made yet another appointment to fix the flat and they worked on the alignment and ignored the tire repair so had have them keep the car to fix the flat. Now they are charging me to pay for the alignment I did not ask for or need. They clearly don't know how to work on tires nor do they have any credibility in my book. Avoid this place at all costs

Dec 07, 2022

Stopped in and Cody helped me check a flat tire indicator. Great job and got me on the road. Nice turn around at this shop! Recommended!

Dec 07, 2022

The tires we had ordered weren't in but they found us ones that would work within our price range so we didn't have to make another appointment everyone was very nice

Dec 07, 2022

They are scammer don't believe what they say. Please have other mechanics look at it before you let them touch your vehicle.

Dec 07, 2022

They barely looked at my car and said it was starter, but I literally just installed the starter, so they claimed my engine was locked up. I tried to have it towed to another shop. They didn’t have my key back in my car, after I asked. So tow driver couldn’t take it to different shop. That happened two days in a row. My car got to the new shop finally, they called me and said there isn’t a starter at all. So I called Bob Sumerel again, they were rude and said my starter was burned up and they didn’t know where it was. Called the next day to talk to manager, someone who actually seemed to care. He called back a while later and told me the mechanic said it was in my back seat. With the exception of the manager, the employees are rude, unprofessional, and seemingly incompetent. I highly do not recommend this place.

Dec 07, 2022

Very professional and friendly

Dec 07, 2022

horrible service after 3 trips i give up the manager goes' to lunch and leaves me sitting.

Dec 07, 2022

I had problems with taking my license plates off Doug and Bryan took the time and help me great guys truly Angels from God

Dec 07, 2022

The best service ever and they definitely have patience to work with you or your warranty company not all but most companies I must say they go the extra mile

Dec 07, 2021

I WOULD GIVE 0 STARS IF IT WOULD LET ME!!!! THIS PLACE ABSOLUTE GARBAGE!!!!! I needed to get an oil change, tire rotation, driver's side window repaired, and fuel line replaced. The part for the fuel line is on back order, ok that happens, especially these days. But I just called for an update ( NO ONE HAS BOTHERED TO CALL ME AT ALL - ALL INFO I HAVE IS FROM ME CALLING THEM ASKING FOR UPDATES) and asked if all the other work was completed while we wait for the other part. THEY HAVE NOT TOUCHED IT!!! IT'S BEEN SITTING ON THEIR LOT FOR 16 DAYS NOW. Haven't lifted a finger to get the work done!!!! I'm beyond mad. This is ridiculous!!!! We were loyal customers. My entire family goes here. Grandma, aunts and uncles, my parents, damn near my whole entire family!! WELL NOT ANYMORE!!! WE WILL NEVER BRING A CAR TO THIS PLACE AGAIN!!!! ABSOLUTELY UNBELIEVABLE!!!!

Dec 07, 2021

I would really like to thank Doug at Bob Sumeral Northgate for excellence on 11/24/21. I had a terrible time overnight arguing with AAA re: mobile installing a battery. As a premium AAA member, my policy states that I may receive one free battery per year installed as a mobile service wherever my car may be. Last night I requested this service as my truck battery continued to lose charge. I requested service on 11/23/21 at 9 pm. And I was broke down at my parent’s home in Indiana. I even followed up with a call to make sure the driver would have a battery for Ford F-150. I was told they contacted the driver and everything was good. At 1000 when they were to arrive; the dispatcher Mark informed me that they could not install a battery and it would be 1:17 am to help me. I asked to speak to supervisor and I was transferred to no one. At 1:45 the driver reached me and jump started my truck. His name is Don. At first he was pleasant. I inquired about the battery service. He said “ we don’t do battery service on weekends”. I said this is NOT the weekend- it’s Tuesday. He said I mean we don’t have battery service on holidays. I said TODAY is not a holiday. Then he said well we don’t deliver batteries to Indiana- you are out in the country. I said my policy does not state any exceptions. I live in Ohio. Oxford is literally 2 miles from here. Then he said I was just being DIFFICULT (. Very unprofessional). I said I’m being DIFFICULT because AAA is not standing by their membership which I’ve paid for ( and rarely use). Plus I’m going to have to drive to Bob Sumerals tomorrow and wait 2-3 hours for a battery install when you could have me ready in 10 min ( instead of arguing with me! He said “ you do not know that”. And He stormed off…. Back to Doug ********. He is the ONLY person that helped me today get my battery installed at Bob Sumeral’s Northgate so that I can safely get to work tonight. THANK YOU I will be cancelling my premium membership though— so not worth it