AAA Tire & Auto Service - Hyde Park

Dec 06, 2024

Great.

Nov 09, 2024

I’ve been here twice. Excellent and prompt service. I will definitely return.

Nov 07, 2024

Great customer service!!

Sep 07, 2024

This location has always taken care of any issue I've had and got me back on the road in a reasonable amount of time, the on-site AAA rep is a convenient addition

Aug 07, 2024

My friend recommended this AAA Sumerel and gave me Larry's contact info. He spent quite a bit of time talking to me on the phone about my tire replacement needs. Never tried to upsell, just provide me with the best tires for my needs. Got the job done quickly. Then my son's car needed oil change and wipers. Larry came in and told me the wipers were fine. I had seen the same, but since my son wanted them, we went ahead and replaced them. Again, not trying to upsell, just provide wonderful service quickly. I'll return to Larry for all of my car needs.

Jul 07, 2024

I had my car towed Wednesday night and Thursday was a holiday so I waited until almost noon on Friday to call and find out what was going on with my car and was told they couldn't even look at it until they got a hold of me and they called me this morning earlier. I had no missed calls and the customer service rep? That maybe they dialed the wrong number because they couldn't read the handwriting. I told him I just needed a quick diagnostic and I needed my car as quick as possible to run errands before surgery I tried to call back at 2:30 and make sure my number was changed got in this q that was apparently busy and never got a call back tried calling this morning and got the same thing. Do you really want to how to take a Lyft to go check on your own car at a garage that has your Walker in it

May 07, 2024

Tire went flat last night (May 3, 2024 approx. 9:30PM). Called AAA towing (free of charge with premium membership), towed it to this location. Called this place Saturday morning at approx. 9:44AM, they said they’d check it out, received a call no longer than an hour later, and they fixed it all up free of charge! These guys are great people. They really do care about providing excellent customer service for anything you need done. You can count on them to get you back on the road! Thanks again, guys.

Apr 07, 2024

Larry is one of the best in the Business, used to always go to the pleasant ridge location but after a few less than stellar experiences there I wanted to switch it up. Thanks for all your help!

Mar 07, 2024

This place doesn't even need another five star review, but I just have to write one. Wow. I took my Sport Bronco in here for an oil change, new AGM battery and a couple other things and it was like being in car service heaven. I'd gone in the week before and talked with Larry Patterson, the service manager, who had listened to my concerns and was respectful and kind. I had been very disappointed by the new management at Woody Sander Ford and their service department. Yesterday I saw Larry again and I met Tabitha, who was extremely friendly and helpful and also very attentive to everything I was worried about. After my car was done I had a great talk with Larry about not turning heat on high when you first start the car on a cold day, to keep the windshield from cracking, (common Sport Bronco complaint) and he knew all about the weird backing up after it rains sound the car can make. He just seemed like he had a wealth of knowledge and he was calm, confident and patient about making customers happy. I'm just sorry I didn't get to meet the guys working on my car! I will always come here and am telling everyone I know to come here. You will never look back. Go where the gold is.

Feb 07, 2024

Highly recommend this Bob Sumerel for any work you need done. The GM Larry was a dream to work with. Extremely helpful and very kind! Thankyou so much for getting my car safe and back to normal. Appreciate the work you guys do!

Feb 07, 2024

Superb mechanics and great people.

Jan 07, 2024

Sadly I have to change my rating. I just had an oil change just a month ago and now suddenly my car is saying it needs an oil change. My car has NEVER done this before! I was getting my oil changes at Valvoline. I will be taking my car back to them. This location didn't give me my milage sticker. 2 times I have been to this location and they tell me they don't really have someone available who can do a diagnostic checks. So when I get my car checked it feels like they didn't even thoroughly look at my car. I had to take it somewhere else for a second opinion and was given a totally different dialysis I requested a copy of what this location suggested I needed to get done. The guy did not give me anything. Also I had a request on there call back line for someone to call me back today. No one did.

Jan 07, 2024

Stopped in to get my tire plugged. They were so friendly and helpful! They were able to get me in and out in no time compared to other places I called that had a 2-3 hour wait time if they could even do it. Very pleased and will return!

Jan 07, 2024

Very timely and helpful service, definitely coming back!!

Dec 07, 2023

I took my car here for the first time today for new tires + general maintenance. They were very professional and honest. It turns out my car didn’t even need all new tires, and instead of not telling me and charging me for new tires, they called me to let me know and let me decide if I wanted to proceed with getting new tires or not. I know where I’ll be bringing my car in the future for general maintenance…and new tires once I need them.

Dec 07, 2023

Quick service

Dec 07, 2023

Seems like a nice place. Nice management. I just stopped in for a moment.

Dec 07, 2023

BEST tire service around! Most fair pricing ie for patching tires purchased there, even when unsure on warranty. Larry ( Mgr) is the Best, most courteous, considerate and professional of all the personnel at similar tire shops around. And believe me, I have decades of experience with them all…!

Dec 07, 2023

Great service. I highly recommend Bob Sumerel Tires. I've been getting tire service for 20+ years here.

Dec 07, 2023

I met Mike and Carl and they were fantastic! They were easy to work with and I called 9 other places and wouldn’t fit me in. I was trying to get back to my family and Mike fit me right in and I was out in 15 minutes. Thank you all!

Dec 07, 2023

I recently took my Mercedes E350 to the dealership to check the brakes. I was told that I needed new front rotors and brake pads for a cost of $1300. I decided to get a second opinion at Bob Sumerel Hyde Park as I’ve had fantastic service there in the past. To my surprise, the car didn’t even need brakes. They still have about 6 months of life in them. Thank you Bob Sumerel for your honesty and amazing service. This WILL be my place of choice for all my cars future repairs.

Dec 07, 2023

I worked with Larry on the brakes for my 2017 Wrangler. This guy was awesome. He called me first thing in the morning and reassured me of the work he was going to be doing. He laid it all out and was very thorough. Not only was his work great, but he took the time to walk out to my Jeep with me after, and discuss the work as well as future recommendations. He and the Hyde Park store will have my future business. Great job!

Dec 07, 2023

I would strongly advise against bringing your car to Bob Summerall in Hyde Park for an oil change or any other service. I had a terrible experience with them two months ago when I brought my car in for an oil change. Not only did they fail to change the oil, but they also neglected to reattach the air duct connecting the air filter, causing it to flap around and not properly process air through my car's engine bay. Additionally, I strongly suspect that they stole my brand new battery and replaced it with an inferior one that is now capless (missing acid cap) spilling acid and losing its life rapidly. Despite their "polite associates" and claims of top-notch service, it is clear that the maintenance employees at this location are neglectful and may even try to sabotage your car so that you have to bring it back in. Save yourself the trouble and avoid this place at all cost! See photo of the replaced battery that is caplles. Had to jerryrig with duct tape to extend the life for as long as I can.

Dec 07, 2023

SUPER!!!

Dec 07, 2023

Smart, professional, and courteous. These guys found a nail in my tire and repaired it in less than 10 minutes. Ask for Michael - he's the manager. Carl did the work with a smile and in record time. As a woman who doesn't always feel comfortable solving car problems, this is the place! No charge, either. Who DOES that?Amazing place that has my 100% loyalty. Fast, honest service and kindness goes a long way in my book.

Dec 07, 2023

Stop making appointments over the phone!!!!

Dec 07, 2023

The first time we took a care to Bob Sumerel Hyde Park the mechanic informed us that we needed to take our car to the dealership and demand a free repair because the problem was a known design flaw. That kind of honesty won me over as a customer. They have continued over the years to provide us with great service and honesty. At one point I needed a tire plugged. The associate pointed out that a AAA membership would only cost about $10 more than getting the tire plugged and the service would then be free. This is a great place!

Dec 07, 2023

Went outside to go to work, noticed that tire was very low, tried adding air, to no avail. Pulled up to the location, they went to work immediately on a plug & patch repair. Tech was finished in about 20 minutes and when I went in to pay, the service writer said no charge! Asked are you sure while holding my wallet, he again said no charge, be on your way, have a good day! Thier kindness did make my day. Thanks again to all there.

Dec 07, 2023

took my car in for electrical issues, gave them exact details of what was going on & even had my dome light & fuse in a bag for them so they could put them back in once the problem was fixed. kept my car overnight without calling to ask & make sure that was okay. i had to call in the morning to see what was even going on. they said “they were still working on it & they’d call me in an hour or two. proceeded to wait 4 more hours before i called & they keep me on hold for 30 minutes before i just hung up & went there in person. come to find out they have no idea how to fix any issues & now my side panel is cracked & the mechanic told me he put the fuse back in when in reality he didn’t. so i had to go buy a new fuse & put it in myself & it fixed 40% of the electrical issues. now i have to take it somewhere else to fix his mistakes after pulling my car apart to only mess up more electrical wires. so long story short, DONT TAKE YOUR CAR HERE!

Dec 07, 2023

Best experience I’ve had at a Bob sumerel

Dec 07, 2023

I bought my tires here a couple of years ago and just had my car, 2005 Honda CR-V, serviced here again today. Larry was able to fit me in today and does great work! Very knowledgeable and courteous, and the rates are reasonable too. Tabitha was also very helpful. Thanks so much!

Dec 07, 2022

They put in a quality effort to find a tiny nail in my tire that was causing a very slow leak. I appreciate the attention to detail and will be giving them my business in the future.