AAA Tucson Marana Auto Repair Center

Nov 22, 2024

Kevin and his team did a fantastic job fixing our F250. I highly recommend this company for all of your automotive needs.

Nov 06, 2024

While I can't say getting a battery replaced under AAA warranty is easy because their policy is terrible, I can say that Kevin Hevly made it as good as possible. I can tell Kevin is a sincere service advisor and even though AAA makes the battery replacement process very inconvenient, I mean pull your hair out inconvenient, Kevin guided us through the process as much as he could with genuine sympathy. I dealt with a few others there who weren't as helpful or understanding because this was a multi day and multi trip saga, but I can tell Kevin took an interest in actually helping us. Thank you for your help Kevin!

Oct 06, 2024

Brian Souza, Service Advisor, was very personable and helpful. Being new to Tucson, he & another gentleman answered questions about emissions & where to go for additional tire sensor work. Staff was very friendly and Brian told great jokes. Would highly recommend them to anyone.

Oct 06, 2024

I am very bothered by this location. I take in my van. I say; It has a power steering hose leak, it makes an uneasy noise. I want it fixed please. Days later, I get a call back. They say, It needs a $811 power steering pump. I make sure to ask, replacing pump will fix the leak problem? 3 weeks later, the exact same problem reoccurs. I take it back. Hoping to get reassuring news. Well, they hit me with a new total of almost $500. The power steering hose is leaking. They were even trying to make it my fault that its not fixed. Even having the courage saying I didn't allow them to fix because maybe I didn't have enough funds? Why would I pay $811 to get only part of a problem fixed? Paying $811 is not fun. Paying that, with having the same problem or even no proof showing the power steering pump was needed to be changed in the first place is heart aching. I am a very sweet, calm, understanding mother of toddlers and I feel very taken advantage of by this place. I am very sad how a company or people can be so unfair and dishonest. I would highly recommend for customers to encourage pictures for proof.

Oct 06, 2024

I went in with an oil leak, and came out with a tightened oil filter (as opposed to a half dozen replaced oil seals or worse). I found the staff to be friendly and knowledgeable and they were transparent in their communication with updates and costs. The fix was performed in a timely manner and within the cost discussed prior to the start of work. A positive experience for me.

Oct 06, 2024

There was a slight problem after first repair. They worked with me to try to resolve issue and even upgraded brake pads to try to fix issue.at no charge.

Oct 06, 2024

Very friendly staff. The job was completed on time and at the estimated cost. I would recommend this auto repair center.

Oct 06, 2024

We had an excellent experience with this AAA repair center a week ago; it was necessary to arrange an emergency tow and repair for our son who is away at college in Tucson; assessment of the problem was quick; communication and updates from the service manager Kevin was also quite excellent. High marks and high compliments for this team

Sep 06, 2024

I recently had my car towed to AAA where I take my car for oil changes. As always, I was met with courtesy and very thorough diagnostic results. The work needed was done in a timely fashion.

Sep 06, 2024

Was referred to this shop by AAA towing service. They give a 10% labor discount to AAA members, and my vehicle had broken down and they were near a rental car lot as I knew my car would be unavailable for a few days, and the tow was within the range of my AAA service level, so I chose them as I didn't have a lot of options. They called me the next morning to acknowledge that my car was at their shop, but they didn't call back with a complete estimate until 1.5 days later. The part that had failed was a relatively common issue for older models like mine, and the service advisor assured me they could replace the failed part with an OEM part "for the same price as the aftermarket part from across the street." I was shocked when the estimate that was emailed to me represented a 265% mark up on the price of the part from the retail cost of an OEM part. Also, the total estimate was more than double what a RepairPal 10-shop local survey said this repair should cost in total. When I objected, they simply stated they needed to make profit on the parts as well as the labor, and offered to cut back the services they had proposed doing, and would lower the cost of the part from $400 to $300. The retail price on the OEM part was $130, so they were still making an unreasonable markup profit on the part. Yes, they repaired the car in three days. Yes, they were pleasant on the phone and in person and paid for a short Lyft ride from the rental car lot back to their facility, but my advice is don't accept their first estimate, and push back on items you feel are overly marked up, as they probably are.

Sep 06, 2024

Wish I had found you sooner! I drove from san manuel to your shop in Marana it is totally worth the drive toyota camry running very smooth!

Aug 06, 2024

Brian scheduled my car for an oil change by giving me choices about date and time. I'm always grateful that when I get to the auto repair shop, Brian sends my car right back into the garage and it comes out 20 to 30 minutes later. Okay. He knows that I wait for the car there. I got a report of a 45 -point inspection saying that my 10-year-old CRV was doing fine and needed. No other repairs. I will continue to take this car and any other car I purchase to AAA for service.

Jul 06, 2024

Fantastic service!

Jul 06, 2024

My car's AC stopped working just as the temps hit the 100's In Tucson a week ago. This shop was awesome. They had the repair completed in just over 24 hours and Brian was very helpful in the process! The cost was very reasonable based on the research I had done online. I'll be back for regular maintenance needs--and the unexpected ones.

Jun 06, 2024

The experience here is like going to a trusted mom & pop garage. Kevin gave me honest guidance that helped me make some good choices for my service in general, but especially for necessary tire replacements that cost less, helped my Jeep ride better, and still make it look sweet as hell, even better than the originals did! Also, as a woman I have to say it is very welcome and refreshing to encounter absolutely no condescending attitudes here. Thanks AAA guys :)

May 06, 2024

Kevin and his team gave outstanding service and got the job done in a timely manner.

Apr 06, 2024

Always reliable, fast, courteous, service. Work and prices thoroughly explained, nice ride home between work being done. Never a problem.

Apr 06, 2024

Great service, fair pricing and a very good warranty for AAA Members. Kevin was very thorough in explaining the work to be done on my brakes. 5 Star Service from everyone at the shop.

Apr 06, 2024

The work on my car was done on time and right. Brad is a master mechanic and I follow him wherever he goes. He's honest and he's been in the business a long time. He has excellent experience & knowledge.

Apr 06, 2024

took care of warranty repair from work done at another AAA shop. Quick efficient and got me back on the road faster than I expected.

Mar 06, 2024

AAA Tucson Marana Auto Repair Center (AAATMARC) has again done an outstanding job of diagnosing problems with our vehicles and repairing them efficiently. We have had bad experiences in the past with other repair centers, so I think we will make AAATMARC our must-use choice for all things automotive.

Mar 06, 2024

I’ve landed here a few times from vehicles breaking down. I can’t say that I always liked the news they gave me, but they were honest. Sometimes I think the price can be a little more competitive elsewhere, but I will say this, if your vehicle is being towed and you don’t know where to go, this place is a decent spot to land. They are also very fast at the repairs.

Feb 06, 2024

Excellent, competent, courteous work. I highly recommend them.

Feb 06, 2024

Good service fast turnaround Good people. Got me back on the road quick

Dec 06, 2023

Excellent service, all the staff are friendly people and are very honest because they tell you if you car need the repair or not. I am very satisfied, I highly recommend them.

Dec 06, 2023

My truck needed a new altinater. They got me in 5 days b4 anyone else. Kevin Hedly was great. Kevin kept me updated on what was going on...and it got done earlier then expected. Very pleased.

Dec 06, 2023

They went above and beyond to unravel and repair the absolute mess that sierra vista brakemasters made of my truck. F350 TURBO DIESEL. IT took over 3 weeks for AAA to repair and/or replace spliced wires, damaged and disconnected parts. If I had gone to AAA first, it would have cost 2500 max instead of 7200 to repair brakemasters mistakes. Eddie and Brian were very dedicated and professional. Thank you guys. P.s. don't go to break masters in Sierra Vista

Dec 06, 2023

They were very transparent, clear, informative and professional. They did the job in the time frame they said it would be done. They explained "sugested" work that needs to be done. The price was responsible. Cheaper then the dealership. I will continue to bring my car here.

Dec 06, 2023

Took them 2 days to diagnose that the compressor is no good. $231 Than their quote for repair was$3900 and 20 hours of labour. I fix the car in different shop for $930 in three hours. I would not recommend this shop to anybody.

Dec 06, 2023

Excellent service!!!!!

Dec 06, 2023

Great place, excellent

Dec 06, 2023

I had a radiator problem with my truck and these guys had some good reviews compared to other places in the area. Keven the service Manager was friendly and helpful. They diagnosed my truck and even competed the work a day early. I would recommend this shop, and I will be going back to this shop.

Dec 06, 2022

After two days' headache with AAA Road Service, never experienced in all the years' AAA membership (since 1966)in California, New York State and Massachusetts, finally cordial and fast help from AAA Tucson Marana Auto Repair Center!!!

Dec 06, 2022

Excellent service at a great price. And the work was done in less time than I expected. Everyone was friendly and courteous, and specialized in the work I needed done. Thank you very much. Till next time.