Action Towing and Service

Feb 02, 2025

Trent B was absolutely amazing went above and beyond! Positive attitude and great customer service providing comfort in a difficult situation. Saved the day

Feb 01, 2025

Trent B. Was exceptional, very friendly and helpful. Felt very comfortable with him and he put me at ease during a stressful time.😊

Jan 31, 2025

Trent is amazing! Not only did he save my butt (and my car), but he defended me as some crazy stranger tried to hijack the tow truck!!! Omg, he handled the situation like a pro! If I could give 10 stars I would!

Jan 24, 2025

Excellent service. Upon walking in all service personnel treated me with professionalism. They quickly took my vehicle in and prepared a detail assessment of the problems. The mechanic who work on my car showed me and explained the the needed repairs completely. Great job by everyone there. Highly recommend.

Jan 24, 2025

Great tow service.

Jan 24, 2025

On time and Nick was very helpful...

Jan 17, 2025

Jason provided outstanding service! He was cheerful and patient with my questions. He gave me great advice on keeping my prius charged and running!

Jan 07, 2025

Mario provided exceptional service! His expertise and attention to detail truly set him apart. As a fellow Honda owner, he quickly identified the potential issue with my car and gave me confidence that the fix might be simpler than I had feared. Mario’s promptness was outstanding he arrived to pick up my car sooner than expected and even timed it perfectly to meet me at home. His professionalism and personable approach make him a top notch choice. I highly recommend Action towing services with a well-deserved 5-star rating and will definitely turn to them again in the future!

Jan 07, 2025

Nicholas was very sweet, helped me right away. Explained everything very clearly, and even gave me some advice on other car troubles.

Jan 07, 2025

On November 12 a Tuesday Action Auto Towed my car which hit a curb. It was AM The young man extolled himself about working 20 years but neglected to lock my car just 2 miles away at Tire Choice. Some thief broke in and stole $200 worth of camping gear and my insurance papers. Don't trust them to lock a vehicle without your presence.

Jan 07, 2025

Repaired my vehicle with a good price. Have used several times. Highly recommended

Jan 07, 2025

Tow truck driver nick outlet is the best! Happy new year!

Dec 07, 2024

I had the pleasure of receiving help from Nick who was dispatched out to service my Battery issue after going through hell with AAA regarding the problem. Three service calls later and talking to 5 different customer service reps, Nick was the reason my problem came with a solution. He was very kind, knowledgeable and patient with helping me out. He is also genuine about the work he does. He also sat out there and talked to my dad as he worked on the issue. Thank you to Nick for being who you were and thank you for the service you provide. We need more people like Nick. Action keep him around

Nov 07, 2024

Awesome towing service very helpful.

Nov 07, 2024

Mario gave excellent service… quick… communicated along the way… very helpful during a stressful car situation

Nov 07, 2024

Nicholas was the tow truck operator that responded to our call for service on Monday October 7, 2024. Nicholas demonstrated a commitment to excellence . Nicholas went above and beyond to ensure customer satisfaction. Nicholas was polite, professional, and brought a positive attitude in our time of need. Nicholas is a valued employee and should be commended for a job well done.

Oct 06, 2024

I had a flat tire and the tow trucker guy who helped me was so nice and friendly he made my day as I was crying because I had family I just buried and to have a flat tire was what more could happened. I’m glad he came and helped me

Oct 06, 2024

I had the best experience last night with action towing. I thought I needed a jumpstart turned out I needed a tow; zero hassle with that. The driver that came was Nick. He was very kind and helpful. i’m disabled temporarily, and Nick definitely took some extra steps to accommodate me. Make sure I was safe getting in and out of the truck and great conversation.

Oct 06, 2024

My kids, my mother and I were broke down on the thruway. It was the scariest thing for my kids! Bobby got to us quick and got us out of that dangerous situation. He was kind and respectful. We will only be calling action for towing services/ roadside issues.

Sep 06, 2024

Action Towing failed to address customer complaint!!!I called to complain about a reckless, dangerous tow truck driver. I was told I needed to be "Professional " when making this comlaint!!! PROFESSIONAL????? Me or your DRIVER? As he ran me off the road while transporting Individuals with disabilities!!! Attached is the photos, videos will be posted of his reckless behavior!!! Be aware!!! TYPICAL NARCISSISTIC, INCORRIGIBLE RESPONE!! MY employer has verified his recklessness thru the 3 individuals I was transporting!! Also videos!! We'll let the Judge be the Judge 👨‍⚖️. GOD BLESS!!!

Sep 06, 2024

Beware! The worst!!! I wish I didn’t have to put any stars! Called AAA, they sent Action who persuaded us to bring car to them not the dealer. $200 to “investigate customer concern, bad battery-$256 to replace. “Starter and alternator checked” Less than 50 miles later the car died-paid to have alternator replaced at another shop. $456 Rip off!

Sep 06, 2024

Great service and situation overall. Helped me cut the expenses on a repair estimate and replaced my breaks and rotors for less than half the first shop estimated me for. I also got to finance the repairs as well, which I found to be extremely helpful. Definitely recommend this spot for service and the towing service was also exceptional — they were the ones who even directed me to their shop after learning of the first estimated costs.

Sep 06, 2024

I lost my car keys and needed to call my insurance to send help. Due to my complicated situation, I needed two separate calls to resolve my issue. I’m so glad they called Action Towing. The first truck to arrive was able to unlock my car so I could see if my keys were in the car. The second truck was needed to tow my car once I realized the keys were not recoverable. Both service members were helpful, quick, and professional. I was impressed with their organization and quick response time. I am so grateful for the service Action provided today. Highly recommend.

Sep 06, 2024

My tow truck driver Mario was friendly, knowledgeable and professional. Great customer service!

Sep 06, 2024

Tldr: tow serve is good, shop service I will never use again. The tow truck drivers and service are good. But the shop would get a 1 star review, they were not honest with me about when they would be able to look and my car and I ended up wasting 2 days of my time waiting for them to give me any information. They did stick to any schedule they gave me I always had to call them to follow up. The issue with my car ended up being a blown fuse and a wire shorting out. The tow truck driver I had was Mason, he was great and made my stressful day a lot better.

Aug 06, 2024

Adam was great with getting my 1995 Range Rover onto a flat bed after my front drive shaft flange broke. After a long drive we made it 70 miles to my garage, overall a great experience! Thanks, Adam!

Aug 06, 2024

Don't hire these idiots to tow your car. They will drop a non-mobil car wherever is easiest for them to leave it. Drivers are either lazy or unexperienced. Then have the nerve to say it's to late I already dropped it, when they we're told where to drop it in the first place. No class or respect whatsoever. Just want to make a quick & easy buck & charge your insurance companies. No wonder insurance prices have sky rocketed for paying fools like these.

Aug 06, 2024

Needed them to jump my car-dead battery.Brian got there fast and was done in no time.Very professional and quick.I highly recommend them.

Aug 06, 2024

Our car broke down on I90 west on the way to Buffalo from Albany. We were a long way from home and could not find a rental agency that would bring us a rental car. After dropping our car off at a garage, your tow truck driver, Andrew, was kind enough to take us to the Rochester Airport where we got a rental car. He went above and beyond his job duty.

Aug 06, 2024

Right on time and was done quickly. Great service, great atmosphere.

Aug 06, 2024

Ryan was very friendly and knowledgeable and explained every step he took to get my car running. Thank you Ryan!!!

Aug 06, 2024

Stay away from this company they are highway robbery!

Aug 06, 2024

The establishment has poor quality of workmanship, and over pricing without parts cost verification. My vehicle returns to me worse than it was !

Aug 06, 2024

While the electrical issues on our vehicle were tricky, Sean and staff were fair and obviously committed to getting the job done right. Thanks Action Auto!

Jul 06, 2024

Nick Russel was very knowledgable and kind during my recent interaction with Action. Thank you!

Jul 06, 2024

Steve was helpful, friendly, and knowledgeable! He provided great service on short notice!