Advantage BMW Midtown Service Center

Nov 30, 2024

Horrible customer service. I will never use them again! I had scheduled valet service for 8am to pickup my car at my house. A tow truck shows up at 8:50 am and takes my car. I'm without a car all day. I ask for a status update and at 2:30pm I find out nothing has been done. I let them know my child is at daycare and I need my car back to pick him up. At 4:00pm I am notified that they don't have a tow driver to bring back my car. They say they can get me a ride to come pick up my car. Now it's 4:50 pm and they are still waiting for a valet driver while my child is stuck at daycare. They had my car all day and did nothing. Now I'm about to pay out of my own pocket to Uber to them to get my car so I can go pick up my child!

Nov 30, 2024

I had rough idling issues with my BMW and I didn’t know what the source of the issues were . Not to mention other lights and check messages that I couldn’t identify the problem so I decided to take it in. Other dealerships wasted my time with crazy high diagnostic fees. Until I decided to take it in to advantage BMW advantage Service center. My service advisor Collin was very helpful and great customer service. I was provided an estimate within a 1 business days time. I saw he was very busy and I do appreciate his help. Not to mention very appreciative of being able to have someone identify the issues. I definitely will recommend to anyone looking for repairs. 10/10

Nov 23, 2024

Collin is always fabulous.

Nov 23, 2024

Collin went above and beyond to make sure I was taken care of when I needed service.

Nov 23, 2024

So I called the number listed in Google. Got a recording that says press “0” for BMW. When I press 0… it tells me that’s unknown and eventually hangs up on me.

Nov 16, 2024

I was hired I’m on with Group1 on July 1,2024… I’ve been in the industry a long time and at various dealership across Houston. This is by far the best one I’ve ever had the privilege to be a part of. The support and moral of all my co-workers is amazing. Great place to be employed!

Oct 07, 2024

Every service advisor I’ve had at BMW Advantage, including Ana this past time, has been extremely accommodating and so helpful - I will always return to this service department! Thank you!!

Sep 07, 2024

Lourdes La Rosa Figuera is the primary reason my family and I continue to choose BMW vehicles. Her service is unparalleled, demonstrating a level of excellence we have not encountered elsewhere. Ms. La Rosa Figuera genuinely cares about her clients and holds them in high regard. She diligently collaborates with customers to ensure complete satisfaction with the services provided. I am confident that I will not seek the assistance of any other service advisor. It is my sincere hope that Lourdes La Rosa Figuera receives the recognition she rightfully deserves for her outstanding work.

Sep 07, 2024

These guys took care of me, they dropped the ball on something that I was upset about but they immediately took care of it once I made them aware. Steven and Jonathan were great, very helpful, considerate, and I look fwd to working with them again. Thx guys!

Aug 07, 2024

I recently scheduled to have all the tires replaced on my x3. I usually dread the time it takes to bring it my car to be serviced, etc. However, having Vianey as a service advisor has made it a more pleasant experience. She always has a great attitude, explains things thoroughly, and goes above and beyond. Knowing my time was limited, she went out of her way to ensure my car was taken care of and even delivered back to my home in peak rush hour traffic. I am thankful to have such an honest advisor that takes pride in the customer service experience.

Aug 07, 2024

I would not recommend going here for repairs, especially anything related to a warranty repair on a new vehicle. I brought in my vehicle for loose exterior trim below the window. They denied the warranty claim due to window tint being applied - window tint that was computer cut and goes on the inside of the window with no exterior trimming or anything done with the exterior of the window. There is no way this work could have bent and caused the plastic trim on the exterior of the vehicle to not be fully clipped in place (below the window). They did offer to let me spend $450 to replace it on a 2 month old vehicle though. I would go to any of the other BMW dealers in town.

Aug 07, 2024

To the lightskin curly hair concierge girl who's name start with a Bry or Bay or something it is so rude to greet a guest with “Excuse me are you lost?” with an attitude isn't the whole point of being a concierge to receive guests in a polite manner. Some people like me come here right after work already stressed about an issue with their car and the last thing is wanting to be received in that manner, especially since we're paying thousands for a service, which went great by the way but she was so rude for no reason it just took me aback , never had an issue except with her

Aug 07, 2024

Very lucky to have this BMW service center so conveniently located. Very friendly staff and with a shuttle available for prolonged service visits. If you're fortunate, you'll get Eduardo B. for your service advisor! He is always professional, friendly, and dedicated to making sure you receive OUTSTANDING care at this Service Center. He doesn't cut any corners on the job and insists on delivering perfect vehicle and customer care. Thanks, Eduardo!

Jul 07, 2024

Annual oil change. Rude and incompetent service advisor. Only go for convenience. Sorry it’s that bad.

Jul 07, 2024

Eduardo is an amazing service advisor. He walked me through each step as to what might have happened and what needs to be done to fix my vehicle.

Jul 07, 2024

I would like to thank the Service Manager, Brandon for his customer service. I had unpleasant encounter with a service advisor. Although, she provided factual information the lack of customer service; empathy, sympathy and overall kindness was not a great experience. I enjoy coming to BMW Midtown. I am grateful I was able to reach out to Brandon, the difference experience was I felt valued. I look forward to trading in my car for a new vehicle soon! Thank you Brandon!

Jul 07, 2024

Went in for recall work on air bag and blower wiring, my service advisor Adalid Martinez was very professional explained some issues I didn’t know about. The tech did a great job with recall part installation and I now have ice cold ac! I’m impressed with my advisor and the tech and that is sayin a lot because I’m extremely demanding . good job guys!

Jun 07, 2024

This place is beyond extreme...the customer service is fabulous...someone is there to greet you as you pull in...the staff is awesome also....I recommend this place for purchase or service.🥰🥰

Jun 07, 2024

Very efficient

May 07, 2024

I called to schedule a service appointment for an oil change. I was told it would take an hour to an hour and half. When I got there Jerry told me it would take 3.5 hours. He was not apologetic and didn't care what I had been told on the phone. What a waste of my time to drive back and forth to downtown Houston only to have to take my car elsewhere for service.

May 07, 2024

I purchased a vehicle with Kevin. I had a great experience. He helped me find the perfect vehicle. He was patient and wasn’t pushy.

Apr 07, 2024

Be sure to ask for Barry!!! The standard of service is head and shoulders above everyone else in the city.

Mar 07, 2024

Took my BMW in because the tire pressure was low. Some guy took my car out and filled my tires. When I got into my car he had messed with all the buttons, settings, etc. I had to reprogram everything. I don't know what I did to irritate him. I was nice and polite. If this is what the service team does to a car for something minor, I'd hate to see what they do to a car for something major.

Mar 07, 2024

My service advisor, Rader, was extremely helpful and polite. Service was fast and a decent price.

Mar 07, 2024

The entire process, from scheduling service/checking in my vehicle to receiving it back, was incredibly smooth. Miss Lourdes provided exceptional service, addressing all my concerns, as well as keeping me updated through out the entire process. The concierge personnel were excellent during rental pickup. Every one I encountered at the Service Center was marked by professionalism and courtesy. The drive from Sugar Land to service my BMW at Advantage BMW Midtown is undoubtedly worthwhile. Definitely returning for continual service.

Feb 07, 2024

Liars!!! Went there for maintenance and state inspection. They pretended that one of my tires needed to be replaced to pass the state inspection. Upon double checking, this was patently wrong and this place just scammed me $300+

Dec 07, 2023

Andres is my service advisor. He's the best! Very attentive and the best customer service that one can have. They're efficient and very friendly in general.

Dec 07, 2023

Been there several times for service, the people that work there are sharks, and are not honest with what your car actually needs. Service men are very rude and don’t want to work. They just told me that a noise that I had been hearing was a “normal” thing, even though of course I didn’t buy the car with that noise, how is it now a normal thing? It doesn’t even make sense. The women that work there are very nice though. But if planning to do a service, please research for other places, where they will care about your actual needs and you are not going to be mistreated even though you are paying a lot of money.

Dec 07, 2023

I highly recommend working with Elias, he's ethical, honest and very professional.

Dec 07, 2023

They do a good job But I would stay away from Barry - he was rule That’s all