Airport Marina Ford Parts & Service Department

Aug 07, 2024

Ecselete. A tension

Jun 07, 2024

Nice and friendly helpful 😁 and quiet in the TV room comfort

May 07, 2024

Took my car for a recall. Was never given a time estimate. After four hours waiting, asked service rep how much longer, he acted surprised that I was there waiting. He returned and said it will take another 3 hours. Returned and received my car until 4 hours instead of 3. Even with an appointment for a simple headlight module replacement, it still took 8 hours.

Apr 07, 2024

Good Service

Mar 07, 2024

Everyone at Airport Marina Ford the best.

Mar 07, 2024

The service was quick and efficient and done as promised

Jan 07, 2024

Typical dealership

Dec 07, 2023

Garo was so helpful with my entire experience. He was communicative and honest about what was going on with my car and all of my options. He gave me a realistic time frame, made sure if I needed a shuttle I would get one. I would highly recommend working with Garo if you ever need your Ford serviced.

Dec 07, 2023

Great experience!! I was looking for an F150 for a couple of months. I decided I was going to buy a used one. They had one with very low miles. Josh and Lynn worked with me , and they gave me the best deal. They beat all the local dealers and CarMax too.

Dec 07, 2023

I want to airport marina ford because my bluetooth stop bringing my phone calls through it played my music but not my calls they reset everything for free no charge customer service is the best down there they also serve Stevie for you coffee if you can't eat sugar like me lol

Dec 07, 2022

A good experience. Why , Service Manger , Leonard. Should you have a concern , He will do his best to resolve. In fact, had an oil leak problem. Leonard went out of his way to get a fix. He told me, "I told my technicians, Let's get this done" . Professionalism, integrity and and overwhelming desire to have the customer leave number one satisfied. Thank you, Leonard and staff for resolving this problem. The bottom line remains, I will return. Additionally it is noted, service counselor, Ken Jones played a major part in this process of getting the job done. Thank you ,Again.. Don

Dec 07, 2022

Immediate reception. Quick, polite writing down what the problem was. Nice waiting area with comfortable armchairs and free WiFi. The car problems were fixed for a fair price. Great job. My recommendation .

Dec 07, 2022

Love going to this dealership for car service , Service manager " Leonard is wonderful ,so helpful but then everyone there is awesome. . . Great place to take you vehicle 🚙🚗

Dec 07, 2022

This location has the worst service ever, i highly don't recommend this location at all, i recently bought a car here and while purchasing this car there were few things needed to be done to it and they made promises to get it done, after i bought the car brought it back to get it fixed all of sudden they start playing dumb this is after all agreed, i was very upset after a huge ordeal they told me to brig it Friday so i did, missed work, once i get there then they tell me to bring it Tuesday so i show up Tuesday so the main person i was suppose to bring it to don't remember from Friday conversation regarding the car and so he tells me to explain it to him again, i am thinking are you serious so i did this second time i have to miss work and just waiting to see if there working on the car, save your energy and money i went against my better judgment......i hope you learn from my situation.....and if you decide to go ahead anyways have everything in writing before you sign as a owner of any vehicle they sell you, remember they will promise you the world until you sign your name after that if you don't have anything in writing your on your own...oh by the way i spoke to few people that had the same problems.

Dec 07, 2022

When in at 7am got my oil change in less than the hour. Due to COVID-19 no free coffee no bottle water either while you wait.

Dec 07, 2022

They had my car 2 days before Thanksgiving and didn't even look at it. So I pick up my car on Thanksgiving Eve. They call me the Monday after Thanksgiving to tell me somebody picked up my car and I told them it was me because you guys are wasting my time which is valuable to me. Me and my fiance Manfred Moore, who played for the Oakland raiders and won a championship ring, bought our SUV there the year we got engaged. So I thought this was a good place. But it is not for service. I would not suggest it for service because they're short staffed and they don't tell you all the truth about how long it's going to take or what the surface journey details might be. My car set for 2 days when I could have been using it.

Dec 07, 2022

waiting time is too long

Dec 07, 2021

Excellent experience! Fiona was amazing. I consider my Bullitt my third child and Fiona took care of her as if it were her own. Constantly communicating with me, understanding the value of my time and quite simply going above and beyond to make everything perfect. She exemplifies the fact that people are the true assets of a company. I cannot compliment her enough. Six stars if that was possible.

Dec 07, 2021

Good fast service fir first time in a long time

Dec 07, 2021

I’m so disappointed with Ford I have a 2014 focus it has transmission issues I took it here I waited over a month for an estimate and when I received the estimate it was too high for me I’m not able to afford that at the moment so I decided to pick up my car I called Fiona I let her know that I will be picking up the car she said she would have it ready however when I get there it’s not ready I waited over an hour to get the car she seem bothered she wouldn’t even look at me I don’t understand why she’s not professional I’m not able to afford it and I still paid $185 for an estimate that took too long this is my experience with Ford my advice is not to go here or actually of avoid buying ford just from my experience I’m so disappointed on how long it took and how unprofessional Fiona was my advice to you don’t got here and if you do hope your experience is better than mine I gave one star because I’m not able to give zero

Dec 07, 2021

Their service tech, Garo, is great!

Dec 07, 2021

They close at 7, it was 3 and Garcia turned me away for an oil change.

Dec 07, 2020

Service advisor texted the wrong number that my car was ready so I was sitting here for an extra hour (Over 3 hours total) Would have waited longer had I not got up to ask how much longer since I was only quoted about 2 hours. Too make it worse the advisor made it seem like it was my fault he contacted the wrong number even though he asked me for the best number to reach me at AND I told him I would be waiting there for the vehicle. They were not busy. He could've walked outside and told me himself since I was waiting for my car 20 feet away from his desk.