Alexander's Automotive Inc

Nov 22, 2024

Y'all the best service I had ever since I been here and I'm from out of town. They got me back on the road and negotiated prices and worked with me. Thank you guys for everything.

Nov 06, 2024

Really awesome a professional people, they ready to work with and do a great job!! Definitely only taking my vehicles to Alexander’s!

Oct 06, 2024

I just want to thank all of you for all the help you have given me; you have treated me more than a customer but a friend. All of you have gone overboard in helping me with my car troubles; you really made my car troubles much easier to handle and just really worked with me to help get my vandalized car back on the road; it was also with the care and concern with which you showed me which meant so very much. There are no words that I can express for the way in which you gave your help to me and how much it was appreciated. As far as the stars go, there are no amount of stars that would be enough for the help you have given me.

Sep 06, 2024

I have been going to Alexander's for over 15 yrs. The service is always professional and curteus

Sep 06, 2024

I thought this was a good shop at first. The staff seemed nice. I paid $100 to get my car diagnosed. I was told the repair would cost $2,300 to replace the steering rack. I ended up replacing a stabilizer bar link myself for about $20 ---yes $20 and that solved my problem. When I asked for a refund of the $100 diagnostic fee, I was told at least 3 separate times that I would be called back about it, but I never was.

Aug 06, 2024

Great people. They have been taking great care of all of our cars now. I highly recommend. Customer service is top notch.

Aug 06, 2024

The quality of work that's done here is outstanding. They are excellent at giving the customers informative information regarding their vehicle. They'll update you, and give you the option to fix what's needed. As well as, let you know how long you can go, until you plan on fixing other issues, if all can't be completed in one session. Customer service is through the roof and big shout out to Ms. Alyssa for getting me scheduled in so fast! Great work, excellent service and very knowledgeable on all things cars!

Jul 06, 2024

Don't even think of them as the last option, just don't trust them with your car, this people are money makers, they are out there just to convert your Auto into a cash cow,very expensive diagnostic charges of $200 than anywhere else and still they can't fix your car honk related issues. They did a diagnosis on my Auto ,they couldn't see the problem and they ended up telling me my car has a wiring issue, that of which they promised to fix and i was very ok with, they asked me to have them with the car for a whole entire day to identify the faulty wire and fix it,i did exactly that! Now here is the silly argument that you guys won't believe, after their own "mechanic" drove my car to their repair shop after dropping me off at my place @8am in the morning,@4pm I went to have my car since they never called or updated me on the progress of the car as they promised, what shook me is that they didn't know my car was with them and they didn't look at it despite their mechanic dropping it off at their shop. I let that slide despite being a silly argument,I just wanted my car fixed, Their PR team is well trained and equipped with deceiving words they convince me to drop my car the the next morning and they shall fix it, this time round without fail again the urge to have my car fixed is driving my decision more than seeing the lies in their eyes, I religiously make the same mistake again, just like the day before I drop the car @8am, maybe as usual they gave me a ride to the house they promised to call me back in whichever way it goes by this i mean able or not able to fix the car, again they fail, just like the second day i went to pick my car just to find out they haven't gotten on it claiming the fault wire is being looked into by someone else who went to study about it as soon as he is done he will give them a call and okay the removal of faulty wire Remember this is the third day they are having my car with them, again stupidly, they ask me to drop off my car the following fourth day with ×10 chances of them fixing it. This time round I was wiser enough, I lost 48hours (day and night not able to use my car)with them and I wasn't going to add more on them, I booked an appointment with a different mechanic who fixed my car in totality with the same charges that these guys used to just run the diagnosis. I am writing this not to hate on them, I don't have a room for that I have bills that are wearing me down I just want whoever want their car serviced by them to THINK TWICE better have your car staring at you at your yard than converting it to a "cashcow" for money makers

Jul 06, 2024

They are the best! They are great to work with and have taken care of three of our vehicles already!

Jun 06, 2024

Excellent service and very friendly.

May 06, 2024

I went up there because my car will jerk and not accelerate properly. First was told it was my camshaft replacement ($700) and I paid for that. Then when I got the car next day it was doing the same thing. Brought it up there again and said it was timing chain ($4,000) job. Paid for it and STILL the SAME acceleration issue! $5,000 down the drain!!! Will be going to small claims. Beware!!!

May 06, 2024

Loved the whole team for helping me out with my timing related to my car! Definitely would recommend coming here for professional mechanical help and knowledge. Very understanding and kept up with updates as my repair was being looked at

Apr 06, 2024

I highly recommend Alexander and his team!! I had another local shop perform a valve adjustment which did not fix my Acura RDX issues. Alexander did his diagnostics and decided to re adjust my valves. My Christmas light dash board cleared up! This man and his team does excellent work!!

Apr 06, 2024

Great service and pleasant staff.

Apr 06, 2024

I usually don't rate good or bad but I was ripped off! PERIOD! Overpriced diagnostic check $80. Supposedly did a smoke test but couldn't tell me where the vacuum seal leak was without running other diagnostics for an additional $270!!! Which I declined.

Apr 06, 2024

I was happy to find Alexander's for auto service. I have a 2008 Jaguar with only 80,000 miles and other than Jaguar, very few shops will take it on. The owner was knowledgeable and discussed the repair with me. John manages the front desk and was excellent. He gets all questions answered and kept me updated on progress. I very much appreciated his attention. Thank you.

Mar 06, 2024

Came in for alignment and they got it fixed very quickly. Found another safety issue and they advised me to fix it nicely. Overall great place.

Feb 06, 2024

It felt like I bought a new car. Beyond excellent.

Jan 06, 2024

Couldn't ask for a better shop. They go above and beyond. The detail this shop Provides when letting you know what's wrong with your car and what has to be done is amazing. They make you feel like your at that old time family mechanic shop that you know is going to get you back on the road with no worries.

Dec 06, 2023

A little pricey and communication wasn't that well, I had to keep calling about my car from the moment my car was towed in for updates.

Dec 06, 2023

Accommodating and nice honest with reasonable pricing. Finished the job on time as agreed. Great communication, as they called when my truck was ready.

Dec 06, 2023

Called up there, the owner said the oil change was $79.99. I went up there then another person working quoted me at $245.... Who in their right mind would pay that much for an oil change. Also quoted me $1900 for minor repairs of parts that collectively cost $90 and maybe tops 2 hours of work. Other than that, they told me 1hr for a check up, I called 2 hours later, said they were finishing the report and would call shortly, I went back up there 2 additional hours later and they still hadn't finished the report. After finally getting the report and seeing the absurd prices, they misplaced my key and had to find it. This is a great reason I never use mechanics but they are local, and small business so I tried them out. What a waste of time. Do not pay these absurd prices or waste your time here

Dec 06, 2023

Great price and friendly staff! Recently had an oil leak a check engine light on and they diagnosed it correctly and got it fixed! brand new tires from here balanced and aligned! Would highly recommend! Thank you so much!

Dec 06, 2023

They over price and try to get you to fix things that don’t need to be fixed. Recently bought tires within the week and was told I needed new tires and it would be $800. Within the month before I was told my rear breaks were at 60% and I don’t drive often and they somehow went down to 20% when they checked. They asked for $400 to change them without changing the rotors. And an alignment I was quoted at $400 as well. Everywhere else I looked at was around $130. Do not go there!! I can not stress it enough!!

Dec 06, 2023

They've always taken good care of me!

Dec 06, 2023

Very Honest

Dec 06, 2023

Great Family Felt business. They had a big job replacing my motor at Tracy auto motives messed my car up so bad

Dec 06, 2023

Great service and customer care is the best in town. Been to many shops and Alexander really strives to go above and beyond for his customers. Price is a little more than other shops but the difference is this shop uses the best parts available and always takes care of any issues if any arises no questions asked

Dec 06, 2023

I had my Oil Changa, wheel alignment, air and cabin filter replacement done, really good customer service, good communication, good price, and the team was very friendly with me. They really took good care of me.

Dec 06, 2023

I have been using them for years and my significant other and his family used them for years prior. They are very good mechanics. Very helpful and sweet. One of my favorite things they do is an overall check up on the car when doing an oil change. Best mechanics.

Dec 06, 2023

Outstanding job!!! We were traveling to Wichita for the Labor Day weekend and our alternator went out. Alexander’s crew came in on Saturday (normally not open) and got it replaced and we were able to get back home on schedule.

Dec 06, 2023

They stood behind their warranty when some issues came up on a car I had recently purchased. More than most dealers would do. Alexander is a good guy and happy to make sure you are happy.