Alternative Auto Care

Dec 01, 2024

These women are fantastic! They were, first, thorough in inspecting and reporting on the state of my car and, then, honest and transparent about what I needed to do, what I could do, and what they earnestly recommend — not to make a quick buck, but to keep me safe and my car in good shape. I was able to approve what jobs got done and which I would pass on over the phone/on their website at my own pace and with comfort. I'm very grateful for my wonderful experience with Alternative Auto Care. They made sure I got to Thanksgiving safely this year. Thanks, y'all!

Nov 29, 2024

Super friendly and honest!

Nov 29, 2024

The mechanics at Alternative Auto Care are as caring as they are competent.

Nov 22, 2024

100% recomendado, todo el personal que me atendió es muy amable y sobre todo muy profesionales en su trabajo además de que cuentan con mucha experiencia y personal capacitado

Nov 08, 2024

The best care I’ve ever gotten! So thankful for this team and how easy to work with they are. Look forward to returning for further services!

Nov 06, 2024

Excellent and friendly service as well as detailed notes on car inspections sent via email with pics and video. Highly recommend!!

Nov 06, 2024

Thanks all & blessings in your work!

Oct 06, 2024

I brought in my car for a pre-trip check, they were amazing and so incredibly helpful! The inspection was very thorough and gave me great peace of mind for my upcoming road trip with my family. 10/10 I recommend!

Oct 06, 2024

I cannot say enough about how great the folks at Alternative Auto Care are. They are always helpful fair and honest with their work!

Oct 06, 2024

I've been a customer on and off since around 2009. They know their car stuff, explain things in an easy to understand way, and are a very friendly and fair team of techs!

Oct 06, 2024

Professional, clearly skilled, nice convenient location. I loved the online interface for quotes etc. I so wanted to support this shop as a fellow member of the LGBT community. However, being told I need an oil change (when I got one the month before) and then being quoted $150 for said oil change is giving scam. I’d like to think that my $420 for a transmission fluid swap and an alignment went to good people, but it’s troubling when the prices are this high. Not really sure what’s going on here but it’s disappointing.

Oct 06, 2024

This was my first time not taking my car to the dealership and was very pleased with my experience. Friendly service throughout. They did a thorough inspection of my car with photos that I could review online. I didn’t feel pressured and they were very upfront and honest about the services needed - which were urgent, which services could wait. I was also able to review and approve these online as well which was a really nice feature. While they had the online interfaces, this was in addition to them taking the time to talk through everything in person as well. Great experience. I’ll definitely be bringing my car back.

Oct 06, 2024

Alternative Auto Care has the most honest mechanics I've ever worked with. They are thorough, kind, and they don't try to sell you things you don't need. If you're a woman, you know mechanics will lie and patronize you because they assume you don't know anything about cars. This is a problem you will not have to worry about here. They work within your budget, help you figure out what you need most vs. what you could use but is a lower priority. Their inspections cover just about everything. For those saying the labor costs are high - I'd say they're a little above average, but it's 100% worth the security of knowing your car is in good health and that you haven't wasted money on something you don't need. I will come back here as long as I drive!

Oct 06, 2024

great service. quick and friendly.

Sep 06, 2024

My girlfriend and I chose this place because we are used to men at auto shops either belittling us or scamming us in some type of way - so the woman owned and operated shop was a plus. I was naive to think it couldn’t happen here because of all the great reviews I’d heard. I am extremely disappointed that my partner’s car sat for a month because we were saving up the 1500+ we needed for 2 pretty major repairs. Took it in somewhere my family goes for a second opinion and was absolutely stunned to hear that NEITHER one of the things alternative auto told us were so urgently messed up that we dare not drive a mile on this car needed fixed. All 3guys at this shop checked. One small part on the stabilizer bar needed popped back in. This place was going to have us replace not one, but two things that didn’t need replaced and with an almost $250 oil change on top for a total of around $1,500. Be weary if they give you the whole “this is dangerous to drive” and overly use your name to appear personable.

Sep 06, 2024

This place was great! Down to earth yet professional. Addressed all my concerns and then more.

Sep 06, 2024

My 18-year old daughter is a college student, staying away from home, and wanted to handle getting her oil changed herself. She found this place through google and felt comfortable that they wouldn't take advantage of her since they pride themselves on being woman-owned. She called me very upset that they charged her $118 for a standard oil change and told her she needed other repairs estimating $3200. The list of "needed" repairs and the cost of these repairs was outrageous. The exact situation she was tying to avoid by choosing this place is exactly what happened. Lesson learned.

Sep 06, 2024

Took my sons car in and did the night drop. It took two days to get it looked at and we got a very detailed report with a bunch of things that we did not ask for. They charged $330 for the diagnostic review and quoted $2000 for repairs. None of the repairs were confirmed to resolve the problem. I was concerned about the prices and I took car to the dealership as they said that the dealership would have to update code. The same diagnostic was only $180 and the repairs were $400. The actual part that the dealership replaced was not included on their quote. As I indicated that they were not able to pinpoint the issue I always want to support small businesses and I thought that independent shops were supposed to be less expensive than the dealership rates. They were very nice and pleasant to work with but I would not recommend unless you don't mind being charged double to costs.

Sep 06, 2024

Update 8/23/24: I have been coming here for over a year now and they have CONTINUED to be excellent. I always appreciate the very thorough exam they give to my car and they give me a full report. I have never felt pressured to do anything else other than what I came for *but* I do appreciate knowing what they see and the time line they would recommend. But they have never been disappointed in me or tried to pressure me for saying no. They have always found a way to go the extra mile for me and I can tell they care. They are so kind and are willing to talk you through everything and anything! Very honest with me about their concerns and went the extra mile and helped contact the dealer because I didn't want to talk to them. I will continue to take my car to them with any concerns I have and will continue to recommend them to anyone that will listen!

Aug 06, 2024

Can't say enough good things about this place. Everyone was nice as can be, super professional, and honest. Even though my issue ended up being something they couldn't handle, they referred me to a different shop and helped me get my car there without letting me pay them for anything. I don't care if it's just for an oil change, I would happily take my vehicle here and not have to worry or be concerned that I was somehow getting scammed or overcharged. Would highly recommend this place! Also really love that this place is woman owned, and a place where women get to do great work!

Aug 06, 2024

Jenni and her team are the best! Very informative and answered all my questions and provided wonderful service highly recommend them for any automotive needs!

Aug 06, 2024

Many thanks to everyone for squeezing me into your busy schedule to inspect and repair my car! Communication was great during the entire inspection and repair process. Everyone was so nice and professional!

Aug 06, 2024

Prices are extremely high. They quoted me $3,555 total. I went to the dealer for a second opinion and they said nothing needed to be done other than oil change, so I feel quite taken advantage of. One charge, for instance, was for the transmission flush and they quoted it as $700 and the Toyota dealer quoted me $250. This was just one of many charges that are not standard practice. I will not be returning and I basically paid $130 for absolutely nothing. You have been warned.

Jun 06, 2024

Great experience and I love that they back their work. I’ll be back!

Jun 06, 2024

Excellent customer service!

May 06, 2024

Love AAC! Great communication and excellent with complicated fixes. They have quickly become our trusted, go-to shop!

Apr 06, 2024

2.5 hours from home when my truck blew the water pump. Googled "repair" and Alternative Auto popped up. I can't say enough about Jenny and her crew. The most professional, thorough, and courteous ladies I've ever dealt with. They treated my family, like family.

Apr 06, 2024

After a not-so-great experience at another auto care shop, I took my car to Alternative for a more trustworthy inspection and ultimately leading to service done. The team at Alternative Auto Care made me feel incredibly comfortable and in the know with the service. Being someone with little knowledge about my car, I felt very confident in alternative auto care taking care of everything. I also am a supporter of a women-owned and dog friendly auto care shop!

Apr 06, 2024

My tires were low on air and I was in a bind. The folks over at Alternative Auto Care took great care of me! Super appreciative of their generous gesture. They definitely brightened my day!

Apr 06, 2024

Timely, thoughtful and great price. I've had the pleasure of Alternative Auto Care since I originally lived in Columbus. That's decades of wonderful service. This time around, AAC genuinely saved me from making costly mistakes. I took my Ford to Ricart. Diagnosis alone cost nearly $400. The estimate for repairs was so high I went into panic mode. I remembered my past experiences with AAC so took my car there. AAC saved me about $4500 versus what I would have spent otherwise.

Mar 06, 2024

efficient and kind. loved the website reports on my vehicle!