Alternative Motorcars auto care center

Nov 07, 2024

Always taking care of me!!:)

Oct 07, 2024

While I personally have not had to hire them for my car, I have heard many great things from different people I trust. I also refer people here when possible.

Sep 07, 2024

Doris at the front deserves this pst im about to give her!!! That woman is the FACE of this front office!! Handles & carries herself with EXCELLENT leadership & work ethics!! & just as sweet as can be !! Woman of her word ..I needed a passenger mirror replacement today n my Tahoe, paid for it & she ordered it, had it picked up and delivered & on my Tahoe in NO TIMe!!! Thank you for everything Doris!!!

Sep 07, 2024

I was at the nearby hospital from 8am-4pm as my 10 year old was having surgery. I came out to a completely flat tire (slow leaked all day evidently) and I was able to get my PSI to 26 before my plug-in air compressor overheated. The security officer at the hospital referred me to this Auto Shop which was right down the street. They plugged my tire very quickly without me having to remove my 10 year old out of my truck. Outstanding customer service! Forever grateful!

Aug 07, 2024

After getting a quote from the dealership for a repair and feeling it was too high, I went to Alternative Motors for my Subaru Outback. I wanted to get some items for my suspension replaced and they were friendly and gave me a good price. They updated my work mid repair asking to essentially replace my entire suspension (struts and coils) because there was a creaky noise. This was an additional $2000 on top of my original $1600 quote. I declined the repair and drove it for a bit, there was indeed a very grating sound that wasn’t there before. After communicating with them and getting nowhere, I took it back to the dealership. The dealership took a brief look at it and said most of the nuts and bolts of the parts alternative motors replaced were loose. The loose install was dangerous and required me to replace my ball joint because the grating from the loose connection wore it down. I called them and asked about a warranty. The first response was, “yes we have a warranty, I wish you would have taken it here first.” So the company that tried to charge me $2k extra for their poor work has now complained I didn’t trust their judgement. I had the dealer fix it because I value my health, and decided this was no longer worth the hassle. The bolts just had to be tightened and the ball joint replaced (because of the loose install) and everything was perfectly fine after. I hope the technician was just having a rough day because they were repairing it on Saturday, and after reading reviews I’m surprised at this experience. But if you are driving a Subaru I would not recommend this shop. I got the notification via text of the extra $2k of repair without any extra communication via text. HOWEVER, the shop cat is very cute so 1 star for that. Summary: took car here for a repair. They send me a notification of $2k more work. Take it to the dealership and the mechanics find everything was installed loosely.

Aug 07, 2024

Always guaranteed to be honest and great service at this place!! Highly recommended l!! They text too on updates..

Aug 07, 2024

I've been using Alternative Automotive for years, having them do everything from changing oil to replacing my alternator, and they've always been honest, prompt and fair.

Aug 07, 2024

Let me edit this since the owner of this establishment made time to reply to this review. In the same condescending way he spoke to me in person. So, let me simplify my review. Noone asked you or had expectations that my car would be fixed in one day. As a "Customer" my expectations of you are professionalism, communication, ACCURATE information when it's given, and CUSTOMER SERVICE! All of which YOU lacked that day. My advice to you would be to put your energy into actually providing "customer service", instead of pushing a false narrative on a completely accurate review. I made time today. Stay blessed.

Jul 07, 2024

Faced with a quote of $21,000 from the Bentley dealer for new rear pneumatic struts, Mohamed delivered the same work for less than $12,000. What’s more, the work has held up for over 12 months now. This remarkable savings, coupled with their excellent service, makes this place an outstanding choice for exotic vehicles. I wholeheartedly recommend them to anyone seeking top-tier care for their exotic cars.

Jul 07, 2024

Very friendly staff and shop cat! They got me in and out, and I was a walk in. Pricing is not bad either! Would recommend!

Jun 07, 2024

The entire staff at Alternative Automotive are amazing. I do not know what I would do without them. EXCELLENT SERVICE.

May 07, 2024

I love this place very much. They are skilled and get the work done with amazing, unbelievable speed, precision and extreme skill. I am amazed by Muhammad. He is an artist in car repair. I love this man.

May 07, 2024

I’ve experienced over 14 years of great service from this place & I send all my Dallas friends here. There is never any monkey business, their quotes are reasonable and quite accurate to the actual amounts I pay and they must be the fastest shop in the world! A++++++++++++

May 07, 2024

They charged me $140 to tell me exactly what I told them was wrong with my truck and that they can’t do that type of fix instead of just letting me know ahead of time. Oh, and they didn’t reconnect everything when they were done. Sucks because everyone was pretty nice.

May 07, 2024

Very kind and helpful! We were on a road trip from Missouri, getting ready to leave for home the next day, when the check engine light came on. Rod (I think) was very helpful and quick. *Note* They have an office cat so if you’re among the humans who have allergies be aware of this before you go in the office.

Mar 07, 2024

Came here for my annual state inspection, service is quick and friendly!

Mar 07, 2024

DORIS WAS VERY HELPFUL IN PROVIDING ME WITH CUSTOMER SERVICE AND EXPLAINED Things to me concerning my car. Great Customer Service. Alternative Motorcars has chosen the right person for the job!!!

Mar 07, 2024

I had a flat tire leaving work during rush hour. I stopped by without an appointment and was immediately assisted. I was back on the road quickly. Overall, it was great customer service.

Feb 07, 2024

I started out my morning with a very low tire. I stopped by Alternative Autocare as it was in my neighborhood. This was my first experience here and while the weather was awful, the service was great. The service team took me in quickly even though they seemed pretty busy. They repaired the tire and got me back on the road super fast. Total time spent waiting was roughly 20 minutes. I live fairly close by and will now be using them going forward.

Feb 07, 2024

WARNING !!!! SCAMMED!! 25$ PATCH DONE INCORRECTLY NOW I NEED TO BUY A NEW TIRE MANAGER WONT HELP Had a flat in Dallas went home to San Antonio 1 hour into my drive I hear rumbling and tire gets shredded. They didn’t reset my tpms light so it was on the whole time they said just drive and it’ll go away. Of course I called manager said come back to Dallas so we can TALK?! Also 25$ FOR A TIRE PATCH THAT WASNT EVEN PUT ON RIGHT ??? CANT EVEN REFUND ME AND OFCOURSE I PAID CASH. PAY CREDIT CARDS BECYASE YOU CAN ALWAYS BACKCHARGE IF THEY FAIL TO DO THE JOB RIGHT YOU HAVE BEEN WARNED!!!!!!!!!!!!!!

Jan 07, 2024

Great service

Dec 07, 2023

Fast. Efficient. Reasonable pricing. I send everyone here.

Dec 07, 2023

I visited this establishment today b/c I thought I needed a new battery. Mohammed inspected my battery & informed me that I only had a loose cable. He tightened the cable & sent me on my way in 30 minutes. As a woman, getting your car serviced can be a headache b/c you don’t know who will try to take advantage of you & over charge. I appreciated Mohammed’s honesty & would recommend this business to anyone who needs their car serviced!

Dec 07, 2023

I was quoted $35 for a check engine light and was charged $135. I’ve been around enough to know the difference when someone tells me $35 vs $135. Watch out when you go here.

Dec 07, 2023

My experience with this company was horrible the last 2 times. 1. 1st time I went they completed an oil change - no issues 2. 2nd time I went they replaced front brakes - Brakes were still squeeking within a month. also they broke the lug loc on my car and did not even tell me. I replaced my tires and it was missing and they were the only ones that touched my car. I went back they did nothing about replacing the Lug. 3.3rd time I had a flat I stop to get it fixed my whell lock broke, guess who was the last company to touch my car this company , again they broke the lock not informing me at all. again I have to go pay for a new lock.

Dec 07, 2023

My go to mechanic for a decade. Honest quality

Dec 07, 2023

The staff at Alternative Motorcars has done excellent service on my BMW. They looked at my repair issues and provided any options that were available. I received my car back after radiator repair without any trouble. The staff is courteous, professional and the owner hires very competent mechanics.

Dec 07, 2023

Went for a oil change and was out in less than 20 mins

Dec 07, 2023

Excllent service, trustworthy and very professional!

Dec 07, 2023

Great customer service and price. Super friendly staff.

Dec 07, 2023

Great experience! Fast service and convenient

Dec 07, 2023

Great place with excellent customer service!! Mo is absolutely genius!!

Dec 07, 2023

Mohammed is a great guy - had an alignment done and my car broke down the next day due to something completely unrelated, but I called and yelled at him inappropriately, he was extremely professional and explained to me what was going on, and told me he was glad I was safe even after I behaved poorly on the phone. He does good work & is a great dude.

Dec 07, 2023

This is right near my place so I just called with 45 min til close to see if they could patch my tire quickly before the weekend. I had hardly finished with what I needed before they told me to come in! They had me on patched and on my way in 20 minutes and for a fair price. Very pleased with the service for both customer and car!

Dec 07, 2023

This place was great! They were quick, and have some nice tech, like if they have to figure out what's wrong with your car, they send you a link and you can approve the work on a website.