Aspen Auto Clinic - Jet Stream

Nov 06, 2024

Aspen Auto Clinic has awesome service and all mechanics are ASE Certified. Its hard to find car shops anymore as honest and hardworking as these guys. They will be servicing all my vehicles from here on out.

Nov 06, 2024

Friendly svc/quick & quality!

Nov 06, 2024

I brought my Toyota to this group for an alignment. I won't be bringing my vehicles back anymore, I'm disappointed at the lack of accountability and straightforwardness from this group regarding my alignment. Having been told the alignment was complete and paying full price, then bringing it back the next day because the initial issue persisted, to then be told that a bolt cannot be loosened and therefore the alignment cannot be completed properly, is disappointing and frustrating. Furthermore, I did not receive the alignment report initially which suggests this group was hoping they could do half the job without my knowing. I was then provided a "worst case" quote of over $3000 to actually complete the alignment. This is a vehicle with 20,000 miles and no rust. The automotive industry is already known for bent truth and omissions, the actions of this organization speak to this stereotype.

Oct 06, 2024

Extremely flexible, family friendly service straightforward come to them with all my problems

Oct 06, 2024

Great service! Decent prices!

Oct 06, 2024

Hands down the best shop I have ever been to.

Oct 06, 2024

This shop really sets the standard for the rest of the industry! Amazing service

Sep 06, 2024

Ever since I started taking my 2011 Toyota Prius here at Aspen (on the advice of my son’s uncle years ago), I have never had any complaints about their work. They are efficient, the staff is friendly (one of them gave me some cheese from her lunch because I had been hungry), and their prices are quite reasonable. Today I had expected to pay a substantial amount but Ryan, a manager I think, managed a work around with the issue of my car. He saved me time and money. I will always take my vehicles to be serviced here.

Sep 06, 2024

The people at Aspen Auto are wolves in sheep's clothing. I towed my car there because the A/C compressor locked up. They acted so nice and helpful, offering me a $50 discount for being a teacher, and then quoted me $3,600 to replace everything (much more than actually needed to be done, I later found out). 3,600 dollars! They assumed I wouldn't tow my car anywhere else to get a second quote since it wasn't drivable. When I said I was going to go get a second quote, they talked down to me like I was an idiot and an annoyance. Well, I'm so glad I did, because the next place fixed the problem for $950. That's right, one fourth the cost! After sharing my experience with friends and family, I learned this is a common practice at Aspen Auto. This place is full of crooks that overcharge and take advantage of people. Avoid at all costs, you'll be glad you did.

Sep 06, 2024

These guys and gals know their craft, every time I have had to bring my vehicle in they were quick to determine the issue and communicated the problems and solutions very well. One time I paid them to trouble shoot an issue with a turbo after falling victim to a fraudulent shop down in the springs, admittedly the bill stemming from the repair was a little steep so I took it upon myself to install a new turbo. I was pleased to know that they understood why and had no hard feelings about it. Prior to that visit I had a knocking sound from my rear suspension that I couldnt figure out, in the same day they diagnosed it and replaced the worn parts and I was back on the road driving again. While I am no longer close enough to feasibly use this location, they did a great job of establishing a positive first impression and I can rest assured that any business I conduct with other Aspen branches will not be problematic.

Aug 06, 2024

TLDR: Excellent! This has to be one of the best auto shops in the country. Fast turn arounds, fair pricing, and always looking to take care of the customer. I always feel welcome here and unlike other auto shops I never feel like just a number who they are looking to extort. If you need work done this is the place to go.

Jul 06, 2024

Aspen Auto Clinic-Jetstream has consistantly delivered quality repairs in amazing turnaround time. They listen to my concerns and complete repairs as decided at the amount estimated. The business is clean, cheerful, and calm.

Jul 06, 2024

I have been going to Aspen Auto on Jetstream for the last 4 years. During that time I have been happy and even gave them 5 star review. However, recently I had a very poor experience and feel that I have to revise my previous rating from 5 stars to 1 star. I took my vehicle in for an electrical problem, which I believe they repaired, however, during the visit I received a call that I needed a new plastic radiator and the part alone was $604! I checked the web and Toyota dealer and the prices I could find for a plastic radiator ranged from $129 to $239. I don't know where these guys go to get their parts, but that is truly unacceptable. I couldn't even find a radiator of any type that cost that much money. I declined repair and had it looked at somewhere else and it passed both a pressure test and visual inspection. There was no problem with the radiator! Now, it leaves me wondering how many times in the past I've over paid for parts :( , or worst work that may not have been needed If you are going to use this place, ask good questions and check part prices as you might be very surprised at what you find.

Jul 06, 2024

Really love this place! Very professional and affordable. The interior is beautiful too, I was impressed! Everyone on the team was very friendly, they even brought me out to my car while working on it to show me exactly what they were doing and what needed to be fixed. I didn’t feel pressured to lean one way or the other but was explained the options and why they were there and felt very comfortable here (as a female in her 20s who is usually intimated by these things 😅) I definitely recommend coming here!

Jul 06, 2024

Superb service. I had a 'dead' battery. I used Aspen - Jet Stream a couple of times before, always good service. I called them about this need and they reserved a same day slot for evaluation of the battery. Got there and they were on it, diagnostics proved the battery was in poor condition. Best part the battery replacement was reasonable and a lot cheaper than the OEM and better warranty. The team dynamics were superb from the front desk to the shop. Special thanks to Joe.

Jul 06, 2024

Warning: Consider getting a second opinion before proceeding with repairs at Aspen Auto Clinic. I recently took my car in for an oil change at Aspen Auto Clinic. They recommended replacing the calipers, which seemed unusual given my vehicle's age. To be sure, I got a second opinion at Brakes Plus. They advised that I only needed a standard brake job, for about half the price quoted by Aspen Auto Clinic. Beware and consider getting a second opinion on costly repairs.

May 06, 2024

Probably the best auto shop I've ever used. Extremely professional and helpful. They also did a fantastic job fixing my truck. I won't go anywhere else.

May 06, 2024

Very honest shop. Very accommodating.

Apr 06, 2024

1st time customer, got oil change. They also did a free inspection on my car. Which was helpful, so I know what needs to be done. Very friendly and did a great job. Nice waiting area with TV and charging plugs. A coffee and snack area too.

Apr 06, 2024

As always before, great service, attention to detail, and very personable staff with my needs and budget in mind. That's why I will continue to get my vehicle, and my family members vehicles serviced here. There's no better place!

Apr 06, 2024

Aspen Auto did a wonderful job of preparing my 2011 Subaru Forester for another 100,000 miles. Anthony is a talented mechanic. Thank you!

Mar 06, 2024

I can’t thank Aspen Auto Clinic enough. Our experience with Geico and Caliber Collision was horrible to say the very least. I brought our car in for a previous tire repair and they just repaired our passenger side mirror today. Both times Ryan and Byron were extremely kind, straight forward, honest and on top of everything. The part I needed came in, in less than a day, and they fixed it within an hour. In an industry where everyone seems to take you for a ride and lie to you about pricing, labor and parts I feel like I can trust Aspen Auto every time. Do not hesitate to bring your vehicle here!

Mar 06, 2024

I got an oil change here, and I was very impressed with the facilities, the professionalism of the staff, and the prices were very fair. Mike and Ryan were the two gentleman that helped me today, and they were very courteous! I think I’ve found my new auto shop!

Feb 06, 2024

Always a great experience with the staff here. Rock star service and quality

Jan 06, 2024

I live in Fort Collins and I was down in Colorado Springs today when my engine began to overheat. In a panic, 150 miles from home, I began calling around to shops in the area to see if anyone could take a look at my car - the folks at Aspen Auto Clinic were the only ones who were willing to look at it without me having to wait over night. Byron immediately began to assess my vehicle, and he treated my emergency as if it were his own emergency. Byron not only diagnosed the issue (a faulty radiator cap), but he generously refilled the coolant my car had boiled off and pointed me in the right direction to where I could quickly acquire a new radiator cap. I am happy to report that I have replaced the radiator cap and was able to make it back home to Fort Collins without any additional issues - my coolant level seems to be holding steady. I was in a position where it would have been easy for a mechanic to take advantage of the situation I was in, but that is not what Byron and the folks at Aspen Auto Clinic are about. Byron was kind, considerate, professional, and he handled my issue with great poise and care. If Aspen Auto Clinic ever opens a location in Fort Collins they can count on my business because my experience with Byron has won me over as a customer. Thank you Aspen Auto Clinic, and a special thank you to Byron!

Jan 06, 2024

They were super helpful to fit me into their schedule quickly when I had major car trouble on a road trip. Fixed the problem and kept me updated on the process. The only thing I didn't like was feeling like they were trying to upsell me on other problems they noticed with the car, but a lot of mechanics do that. Overall, very helpful team and good communicators. I'm grateful they could help me out!

Dec 06, 2023

(Aug, 2023) I'm not one to post reviews about businesses, but in this case I just feel I have to. The team at Aspen Auto on Jet Stream Drive has provided service and support so above and beyond exceptional that I just want all of you to know this is where you want to go in servicing your vehicle. My old 1999 Chevrolet Suburban was going through its old age and kept presenting impossible requirements when it came to finding parts and performing service. Ryan and the team somehow kept finding a way forward. That's only part of it though. At times, they had to go with parts and solutions (due to availability) that didn't work for this old vehicle. However, when the issue caused some difficulties they were quick to credit back to me costs that didn't make sense and continue to find a new way to solve the problem. I'm big on integrity and honor, a left over from my military career. Let me just say I came to count on the integrity of this team like no other business experience I've encountered in a long, long time. They always took care of me, helped me with timelines, and just became a trusted friend in dealing with the problems of keeping an old car going. I know for me, after terrible (almost criminal) treatment at the dealership, Aspen Auto proved to be my most trusted advisor for car matters. It's bigger than just fixing the car though, which they do exceptionally well. These folks are the friend you want in the auto repair industry. They are the best I've seen in my 64 years for sure. Thanks Aspen Auto for being the kind of business you want to work with - something that is exceedingly hard to find these days. You have my complete trust in solving all of my auto maintenance problems. (Dan, Lt Col, USAF (ret))

Dec 06, 2023

Great service. Finally found an auto shop I can trust for my Audi!

Dec 06, 2023

I called and setup an appointment to get the timing chain fixed. I dropped off my vehicle early and left it with them all day. I was told they would call me within a few hours but at the end of the day I hadn't heard from them so I called in and asked for an update. I was put on hold for about 5 minutes and then a different guy came on the phone and said that the oil change hasn't been completed yet. What good is an appointment if they don't look at the vehicle and then come back and talk about an oil change when it was in for a timing chain. Not impressed with Aspen Auto and won't be going back!

Dec 06, 2023

I'm a long time customer, nearly ten years. They're not as expensive as a dealership but pricey. On the other hand, I've never had to take a car back for rework. I've recommended them to out-of-state visitors with car trouble and never heard anything bad. The only thing they couldn't figure out (why one car was a lemon) they were in good company. Three dealerships told me they fixed the problem and priced accordingly, and the problem recurred each time.

Dec 06, 2023

Mike was very helpful, opened and honest about all the details in getting our tiers replaced. He was communicative, efficient and knowledgeable. We live coming here.

Dec 06, 2023

My parents came from multiple states a way to visit, they had their car worked on and ready for the trip before leaving, however, after getting all the way here and getting up to the wolf lodge in springs their car was over heating. Aspen auto was the closest AutoShop to us, and boy, were we lucky!! They took the car in immediately and found that the heads needed machined. These guys took the heads over to the machining shop they use and had them put a rush on it. The guys at aspen were 100% on it, they would not let them on the road unless the car was running perfectly! They made sure the car was sound and ready to make the long journey back.(test driving it multiple times and ensuring no leaks or issues) I know my parents are so thankful for their thorough and honest work. Thank you!

Dec 06, 2023

Only company I bring my cars to. Anthony, Byron, Mike and Rory have worked on my cars since I moved to CO. Ryan, Mike and Natalia at the front counter are all incredibly helpful and supportive.

Dec 06, 2023

Quick diagnosis and work. Appreciate the military discounts!

Dec 06, 2023

We have been taking our vehicles to Aspen for years. Always up front with the repairs, on time and a quality work each and every time. No worries with this repair facility!