Auburn Auto Services Inc

Nov 16, 2024

I got my truck towed in because I found antifreeze all over the ground underneath it. I also had a strong smell of antifreeze when I turned on the heater. Not only did they let me get it towed there at closing they waited for it to arrive a few minutes after they closed. The next morning they diagnosed the issues. They contacted my extended warranty company and did what needed to be done to get it covered. They sent me pics and let me know what to expect etc. They were so knowledgeable and super nice. They made sure to take it for a test drive to make sure everything was good. Not only did they save me the time, hassle and stress of having to contact the insurance Company they dealt with them every step of the way. Above and beyond is what comes to mind when I think about my experience with them. I will never go back to the dealership again. I will be a loyal customer as long as they are in business. I don’t do 5 stars often but I gotta say they deserve every one of them.

Nov 12, 2024

Absolutely outstanding service from Nam at Auburn Auto. Not only did he quickly diagnose the issue with my car, but he also took the time to explain everything in detail, making sure I understood what needed to be fixed and why. The repair was completed faster than expected, and the price was incredibly reasonable. What really impressed me was Nam's honesty and transparency as he cares about his customers and takes pride in his work. My car has never run better, and I will definitely be returning for any future repairs. Highly recommend Nam and Auburn Auto Services to anyone looking for a trustworthy and skilled mechanic! 5 stars all the way!

Oct 29, 2024

Nam treated me with respect, honesty and was very friendly. They were able to get my car taken care of ahead of schedule and I highly recommend going to them for your car needs.

Oct 22, 2024

I came here to fix my ac. The staff did a wonderful job. The owner is honest and gave me a great deal. They also have a cool air rebate, if you qualified. Highly recommend this shop.

Sep 19, 2024

Great and fast service with an excellent and friendly staff. I would recommend anyone to bring all their car care needs here!

Sep 19, 2024

Hats off to Auburn Auto Service. The sensor for my E brake on my 2019 Subaru was acting weird and all kinds of lights were flashing on my dashboard. Looks like Christmas lights 😂. I was referred by a friend to call Auburn Auto Services. Called and spoke to Nam and he told me to bring the car in this morning. The shop was busy, but he was able to take me in and the service was quick. After the fix, they explained what happened what they did to fix it in details . You cannot find a more honest auto shop than Auburn. You can tell that Auburn Auto runs the business with respect for the employees and care for their customers. Oh yes, one of the cleanest bathrooms I ve seen for an auto shop. I would definitely recommend Auburn auto as a go to shop for your auto repair needs.

Sep 19, 2024

Love!! love!! LOVE THEM!!!! They are the kindest people ever and don’t try to pull a fast one on you. They do great work and charge you normal prices! I’ve taken multiple vehicles here multiple times and am always so grateful!!!!!

Aug 19, 2024

They really did me a solid by really checking my car to get to the root of the problem. I had already paid and the problem kept happening. So turns out the electrical wires were burnt bad they had to do a lot of work they could of charged extra for to fix the problem kept the car for 3 months but that's how bad the damage was. Can't thank them enough

Aug 19, 2024

I came in last week, without an appointment, hoping I'd get help for my broken AC. My expectations were exceeded - not only did they fix my AC in one day, but they also waited for me past their closing time when I got stuck in traffic. Thank you so much!

Aug 19, 2024

Initially, I visited Angelo's in Rancho Cordova, where I was informed about the necessity of a new engine and presented with a labor bill amounting to $3500 in addition to the coverage provided by my warranty (my warranty covers labor which I learned later). However, upon consulting the Auburn Auto Service establishment, it was revealed that the engine replacement was unnecessary, and the cost was significantly reduced to around $600. My car runs perfect!!! Throughout this experience, my confidence remained unshaken as I entered and exited the establishment. The staff at Auburn Auto Service exhibited friendliness, expertise, and cost-efficiency, even demonstrating the replaced parts. In sum, this automotive service center is one that can be relied upon without reservation

Aug 19, 2024

Nam and team are awesome! Nam has been more than helpful, fair on pricing and kept me up to date on everything going on with my repair. Trevor was also in with the assist very professional. Keep up the good work I will be a returning customer for sure!

Jul 19, 2024

Nam knows what hes doing, best place to go for anything including AC Recharges!

Jun 19, 2024

Been coming here for over a year and whenever I have an issue with my car that I can’t do myself, it’s always going to be this awesome establishment. Great customer service and fast service. No complaints only positive! (BMW 328i and Scion Tc)

Jun 19, 2024

Had my a/c fixed with Trevor and he did amazing! Thank you Trevor and Nam for helping me out, I appreciate it

Jun 19, 2024

I love Auburn Auto Service they took good care of my car and did an excellent job fixing my problem with great communication and very polite and exceptional customer service I would definitely recommend for anyone who needs service on their vehicle. Thanks for taking care of my vehicle highly satisfied.

Jun 19, 2024

I took the vehicle in the same day he diagnosed the problem and had my vehicle done as promised. I love this place and i will have all my repairs done there thank you nam and the team.

Jun 19, 2024

They have had excellent communication with me throughout my entire warranty process through carmax. I will be bringing me vehicles back to them in the future for repairs.

Jun 19, 2024

Working with Nam and the rest of the team was an incredible experience. Nam went the extra mile and got me my radio code when CDJR wanted to charge $275. Easy to work with, we communicated back and forth and I got a quote at a very reasonable price. I'll be bringing my other vehicles in as needed because I feel I finally got a mechanic I can trust. Not only did they complete the work at a very reasonable pace, but they cleaned the work area so that if more oil leaked I would be able to see it. They took pride in their work, took pride in their communications and I would totally be back here again. Thanks Nam!

Apr 19, 2024

Absolutely amazing people, I bought my car off caravana and it unfortunately had some problems and so we took in in to the shop and Nam helped us and knew the problem instantly plus fixed a ton of other stuff on the car! Drives so smoothly now so appreciative of them! Would absolutely recommend this place.

Apr 19, 2024

Auburn Auto Services Inc. I would highly recommend. Very knowledgeable and professional. I take all my cars there without any hesitation. Work on my Prius with many problems. Fix all the problems and never had an issue since.

Apr 19, 2024

Great shop. Handled warranty service, the repair and all the paperwork. Made it easy and did the work fast... Randy

Apr 19, 2024

I bought off an old car from my friend for my daughter to practice driving. She had an accident when practicing with my previous car, so I wanted to upgrade this car for her. This used car had some problems (weak engine, buring oil, etc.) as my friend did told me. I brought it to Auburn Auto Services to get it fixed. I told Nam I wanted him to make the car last at least 7 years so my daughter could use it to drive herself to high school and college. I felt that Nam was very trustworthy upon my first impression of him, so I let him work on my car for weeks to repair and replace anything necessary. I was so happy when driving my car from his shop back to my hometown, Oroville. The car is different: its noise has disappeared, it runs smoother and faster, and its engine is much stronger than it was when I drove to his shop. Several days after fixing my car, Nam called me to check if the car was running well, and he reminded me of the warranties that his shop can cover. He told me the oil can last for thousands of miles, which means that I do not have to worry about changing the oil for a couple of years when my daughter only takes 5 minutes to drive from home to her high school :-) My daughter feels comfortable and confident when practicing with the car now. Thank you so much, Nam! The price is very reasonable. I highly recommend Nam and have mentioned his services to all of my friends and coworkers.

Apr 19, 2024

I love this place. The workers are so kind and very helpful. They made the process of getting my car worked on so easy. They work with you and are very professional. If I have any car problems in the future I will be returning. Also I will be referring people I know to them.

Apr 19, 2024

I wish I would have found this place when I first started driving, but better late than never. It’s honestly hard to believe that any business runs with such integrity, especially an auto shop, and especially nowadays. Nam and Tri have been so patient, honest, and kind to me after buying a car with several issues. They both take the time to explain things to me and make sure I understand without judgement. This is the first time I’ve ever taken a car to a mechanic and didn’t feel like I was being talked down to or taken advantage of. They are incredibly diligent with the work they do as well as two of the most genuine people I’ve ever met. On several occasions they have gone out of their way to help me with car issues and insure safety for myself and my daughter, and it is apparent that they treat all customers the same way. I have not interacted with the other staff here but from what I understand they work together as fiends and family, and the energy overall is welcoming. Part of me wants to gate keep this place but they fully deserve praise for how wonderful they are. I highly recommend Auburn Auto Services to anyone and I’m so thankful for all of their help.

Apr 19, 2024

They are great people fixed the problems with my car and did not overcharge me for the diagnostic. Thanks guys

Mar 19, 2024

Auburn Auto have Amazing Mechanic's. The shop is clean, and they are Very friendly and Knowledgeable. They are willing to help find and fix the problem in your Vehicle.

Mar 19, 2024

The only shop that was able to work with me they are awesome I would have not been able to get anything done without the auburn auto team and silver rock insurance company as well. You guys rock

Feb 19, 2024

I am so happy that I found an auto service that I trust. I have had several repairs performed in their shop. The service and costs were very reasonable. They went beyond the service I expected. I am very content with Auburn Auto Services!!!

Feb 19, 2024

I cannot express how satisfied I am with Auburn Auto Services . I recently took my Hyundai Tucson to them for transmission issues and a few other concerns . The very next day early I received a call from them validating all of my concerns. In addition, I was immediately told that the last person working on my car, or someone else from the dealer put the wrong transmission fluid in the car. I was told that the Transmission needed to be replaced And they would not Service the car without a completely new transmission. I had this information within 24 hours of me leaving my car with them. In addition, they also substantiated all of my claims and concerns about other issues with the car today I picked the car up two weeks to the day that I left my car with him it dries like A brand new car they made sure that I got a brand new factory transmission not refurbished not remanufactured, but brand new. Their customer service is outstanding. The workmanship is outstanding. This is by far my automotive repair shop, and I highly recommend them to any and everybody every concern that I had about my car was addressed and repaired To my absolute satisfaction, my now go to automotive repair shop

Feb 19, 2024

They were able to fix my truck within a day despite the short notice they were given, and offer high quality service for a low price. Better than a good bit of mechanics back in Texas.

Feb 19, 2024

I cannot say enough about how Nam and his crew took care of me and my car. Auburn Auto Services stands above any other experience I have had with any kind of service, auto or otherwise. Thank you Nam for striving to be the best. I feel you have achieved it...

Feb 19, 2024

I recently had the pleasure of getting my Prius hybrid battery replaced at Auburn Auto Services, and I cannot express how satisfied I am with the exceptional service provided. From the moment I walked in, the team at Auburn Auto Services displayed a level of professionalism and expertise that immediately put me at ease. The meticulous approach they took to diagnose the issues with my hybrid battery was truly impressive. They thoroughly examined the system, taking the time to explain the findings and patiently answering all my questions. What truly sets Auburn Auto Services apart is their attention to detail. Throughout the entire process of replacing the hybrid battery, they demonstrated a commitment to excellence that is rare to find. The technicians were not only skilled but also incredibly attentive, ensuring that every aspect of the job was completed with precision. The seamless coordination between the team members showcased their efficiency and dedication to providing top-notch service. The replacement process was completed in a timely manner, and I was kept informed at every step. It's evident that Auburn Auto Services values their customers and strives for complete satisfaction. I can confidently say that Auburn Auto Services exceeded my expectations, and I now have a renewed confidence in my Prius. If you're looking for a reliable and trustworthy auto service center, look no further. I highly recommend Auburn Auto Services for their expertise, meticulousness, and unparalleled commitment to customer satisfaction. They've earned every bit of this 5-star rating!

Jan 19, 2024

Great service from Nam and his staff. I give them 5 stars and would recommend them to everyone. I haven’t had any problems since I started coming to them for my car service. Great job guys and keep it up

Jan 19, 2024

I have taken my car to Auburn Auto Service for the last couple of years. Although, they are extremely busy, they still attend to my car timely, always does a very thorough, awesome job!! Nam and his team are nothing short of amazing, as they do an awesome job on repairs, never any "short cuts". What is even more impresive "to me", is that I brought my car in for some extensive work. Because parts had to be ordered and so much work needed to be done, I had the car there for several days. Long story short, during that time, I realized I had left my wallet under my front seat, so I stopped by the shop to grab it as I needed my license the next morning as I was taking a flight down south the following day. When I explained to Nam the situation, we went over to my car (it was up on a lift), he dropped it down; I looked under the seat and the wallet was not there. Nam then looked and he wasn't able to find it either. He then looked in the center console and there it was! Again, many guys had worked on the car (lots of issues with it) and it was obvious one of them found the console to be a more secure place for my wallet than under the seat! I was able to retrieve my wallet, license, credit cards, cash, and all; literally the greatest place to take a car and the most honest place to keep your valuables!!! :)

Jan 19, 2024

This place is the best in all of Sacramento. Very honest people and they get the job done. I've been coming here for a year now. Always top tier service. Very good customer service.I'd recommend them to anyone.

Jan 19, 2024

Wow! Nam and his team delivered Top Notch service...AGAIN! This is not the first time I have utilized Auburn Auto Service and I don't normally write reviews but this time everyone needs to know that going to Auburn Auto Service is well worth it! If you are in need of auto service, give Nam a call and allow him to please you with his team and their skills! Thanks Nam for Excellent Service...AGAIN!

Dec 19, 2023

I brought my car in for a repair. I drive a MB, so you already know it’s gonna be costly. Instead of them making temporary fixes, I was suggesting an engine swap for the same price as my sensor issues on my Mercedes….. long story short, this car drives very quiet and fast now. I mean, really fast. Thanks for your professionalism and your knowledgeable help. You Will be getting more visits from me and my other cars.