Austin Subaru - Service Department

Nov 23, 2024

Great customer service! Donovan was very helpful. He communicated everything clearly and kept me up to date on the service that was being done on my car.

Nov 16, 2024

Excelente servicio y buena atención,gracias eric servicio excepcional

Nov 07, 2024

Ariel went out of her way to help my wife in a really rough situation with our Subaru Ascent. It's worth making the drive past the new City Limit Subaru to get professional service. Would not recommend the new Subaru City limits service department at this time.

Oct 06, 2024

Always a great experience when I have to get my vehicle maintenance. Love their shuttle service and the cafe offering all the free goodies. Additionally, always helpful when helping me schedule an appointment. I highly recommend for all your service department needs!

Oct 06, 2024

Every time I come to this place ... Something happens that is not good. So, they do an inspection ... They tell you that it's an annual inspection and that they're going to check everything. Okay, we waited there for 2 hours, we don't mind we think everything is going to get taken care of. We specifically told them please check the air conditioning... They came back with a diagnostic report and stated that everything was fine ...we specifically asked them about the air conditioning. Air conditioning is not fine it went out on us in 100° weather. We call them back and they say, "oh by the way... I'm sorry you needed to schedule with a master technician... to get this problem fixed." Then, of course, they're going to have you wait...to get rescheduled, so you can bring your car back in and wait another 2 hours and have them charge you an extra $1,000 They could have just said, "yes you have a problem with the line let's get it fixed." They never did this ... The technician told us that everything was fine with the air conditioner. Now we're going to take this car to an actual auto mechanic who will fix the problem the first time. Or at least diagnose the problem.

Oct 06, 2024

My experience is that you schedule an appointment at 7:30am, but they may not even look at your vehicle that day. They did get me a loaner next time (1 star). I ended up paying $600 for something that didn’t resolve my issue (they replaced spark plugs that seemed to only have 5k miles on them in attempt to solve shuttering of engine). Going for a Tesla next.

Oct 06, 2024

Recently purchased a gently used 2021 Subaru Ascent that needed some maintenance work and was blown away by the service at this dealership. Travis our service advisor has been honestly just the best of the best in customer service and communication! We’re so happy we got Travis as our advisor he made getting a few things taken care of feel less stressful than it could have been. He quickly got us into a loaner vehicle and updated us throughout the entire process. We have experiences with several other dealerships and services from past vehicles we’ve owned and have never received the care and service that Subaru burnet road provides! Happy new Subaru owners, thank you Travis!!

Sep 06, 2024

Second time here for service. Very professional and super efficient. Wish they were closer to home . Waiting area is really set up well with snax and coffee etc

Sep 06, 2024

We are nomadic and use the Subaru service centers all over the country. This one is a gem. The service and attention to detail was phenomenal. Plus, a free coffee bar with made to order lattes. Amazing.

Aug 06, 2024

Very helpful, got service done, nice area to hang out and wait in, professional service members and customer service. Expensive but at least you know it’s Subaru service.

Jul 06, 2024

Brought my car in for a windshield replacement and Service Advisor Chris went above and beyond! They told me my car also had a recall on the headlamps and fixed everything in 1 day. The cafe is great too with plenty of hand crafted drinks and snacks to choose from. Will definitely be bringing my car back for service here. Thank you!

Jul 06, 2024

I wish I would’ve bought my 2019 Outback 3.6r from here and not Toyota AutoNation South Austin. Bought my vehicle in January and the AC went out shortly after purchase. After a frustrating experience to get repair where purchased, I finally made it into dealership and it has been a wonderful experience every step of the way so far. Thank you so much for all of your help to have my new-to-me vehicle running properly. I’m so appreciative!!

Jul 06, 2024

The service center is nice and the staff is friendly, however its probably the most expensive mechanic I have ever used. They will charge you 200 dollars just for a diagnosis of your problem, which granted will go towards your repair if you chose to have it done there. They will recommend lots of additional maintenance that may not be strictly necessary. A couple times ive taken my crosstrek in for a diagnosis, gotten my quote, and took it to my usual mechanic and had the work done for 2 - 5 grand less. They do good work here but you're paying a premium. It's just hard to argue that its worth the cost.

Jun 06, 2024

Service associate was nice but it took 3 hours to get an oil change- and I had an “express” appointment! Then I got home to find my hood wasn’t even latched closed.

May 06, 2024

I just brought my car in for an oil change and service, and mentioned a persistent power issue, that had previously gone undiagnosed. Joseph Martinez, my service advisor, really took the time to hear me out, then worked with the repair crew and got it figured out. They went above & beyond, provided constant communication, and even worked with my 3rd party warranty and made it completely seamless. I love my ‘Ru and I love Austin Subaru. Free snacks, drinks, and Lyft rides, are just the cherry on top of a wonderful sundae. Thanks Joesph & crew!

May 06, 2024

IF YOU COME FOR SERVICE CHECK WITH THE SERVICE DESK! Experienced check-in process failure. Was checked in for my appointment by someone with an iPad who took my vehicle and told me to wait for someone to talk to me in the crowded cafe. Waited for two hours, and when I eventually inquired, I was told nobody informed my service advisor that I had arrived. My service advisor Jacob was very apologetic and got my car in immediately. They were unable to resolve the issue, but we discussed what to do in the future. He also helped me with getting accessories purchased and installed.

May 06, 2024

Subaru's service cannot be trusted. Their estimates lack accuracy and integrity, as they recommend unnecessary repairs. Even the service advisor implied distrust by stating, ‘By no means do we wish for anyone to follow any recommendations blindly.' Why bother taking your car there if you can't trust them? Consider seeking service elsewhere for honesty and transparency.

Jan 07, 2024

Our family has been coming to Austin Subaru and using its Service Department for nearly 7 years, and we have always had the same experience: friendly, transparent and expeditious. In a city that has A TON of Subarus, Austin Subaru somehow continue to keep high quality service at the forefront. In addition to the great service, I recently bore witness to an unruly (unjustifiably) customer who treated Service Staff and Management with disrespect and was threatening, but what stuck out most was how calm, respectful and polite Austin Subaru's Service Advisory Staff and Management remained through the entire interaction, focusing on how to find a solution that was satisfactory to the out-of-line customer. It was a masterclass in professionalism and customer service - my hat is off to Christopher Sutton and D'Undrae Harris!

Dec 07, 2023

Austin Subaru service department is top-notch! My service advisor, Joseph M., is the best. He is friendly, knowledgeable, and covered all car service needs. Always a pleasant experience, and they are fast!

Dec 07, 2023

My service advisor is truly the best. For me the service department has improved 100%, they are doing a good job of setting expectations, keeping me updated when I bring the car in. I get estimates up front, txt messages with updates, plus links to the final invoice and videos of the vehicle inspection/checks performed.

Dec 07, 2023

They handled our warranty repair with exceptional service. Very good communication and the mechanic did an excellent job repairing our car.

Dec 07, 2023

I had an appointment today at the Georgetown Subaru to get my front and rear brakes done per recommendation from a previous service visit. When I arrived they had told me that the rear brakes were on a “nation wide back order” and they didn’t have them. I called Austin Subaru and they had the brakes in stock and they would able to fit me in as a walk-in. I rushed down there and I got checked in quickly. 2 and half hours later I was out the door with new brakes! I was told by my service advisor that my front brakes were still good and didn’t need replacing, saving me about $600! Without an appointment and right before a busy holiday, Austin Subaru came in clutch! Thank you!!

Dec 07, 2023

The worst service. I will never comeback here. 4 hours waiting.