Austin-Spencer Automotive Collision Repair Center

Feb 01, 2025

Years ago, I wandered in to Austin-Spencer because my rearview mirror had fallen off. They glued it back for me properly and treated me great, and I never forgot it. So last month when my car was stolen and recovered, I knew who to call to get it restored. They worked with the insurance company and had it assessed and fixed very quickly. After the horrible experience of having my car stolen, they made it look better than new. I'm so glad I chose a mom and pop shop, and I'm so glad I chose this one.

Nov 07, 2024

Always a good job, paintwork quality is top notch.

Jul 07, 2024

Highly recommended

Jun 07, 2024

I've been going here for years! Remember, this day, an age be patient parts are hard to come by and things happen and jobs may take longer than expected!

Jun 07, 2024

Iv Been going to Austin Spencer for over 20 years now, they do alot more than collision, they have helped me build several custom cars. The owner is always on site and available to talk. Last week I dropped off my Mercedes g wagon and explained I was in a bind as I needed the car for a prom… I dropped it off Monday afternoon and picked it up Friday from having paint work ! Their work isn’t always that quick, but it’s always quality at a manageable price Would recommend to anyone looking to have custom work done on their build as they allow the customer to be involved in the process

Apr 07, 2024

Great quick service

Mar 07, 2024

Always good work at an affordable price!!

Feb 07, 2024

Austin SPENCER BEST PLACE ITS NOT. Scam

Feb 07, 2024

Excellent!! Very helpful! Thank you to all at Austin-Spencer.

Feb 07, 2024

I have now moved away from Rochester, but Austin Spencer has been the only collision shop I've used since I got my license in 2004. Great service, and great experience all around.

Feb 07, 2024

Outstanding family owned shop with very friendly and accommodating staff. This is the best place to get an inspection as well as the crew here will help you get in and out quick. I'll be sure to come back here again for future auto work!

Feb 07, 2024

Really nice place, honest family business and really fair pricing!

Feb 07, 2024

Top notch quality and service.

Feb 07, 2024

such a family friendly place..so genuine

Feb 07, 2023

Don't ever expect or ask about a senior discount! Not going to happen here-will most likely be returning my business to Irondequoit company I've dealt with in the past.

Feb 07, 2023

Great mechanics and body shop. Been there a few times with a couple of vehicles for repair and collision work. Owner is a class act that is fully involved and cares!!

Feb 07, 2023

I had had Austin-Spencer do work for me probably 15 or 20 years ago and was very happy with the service I received, so when a guy ran a red light and messed up my front bumper while I was out of state on vacation (and I also needed the new-to-me vehicle rustproofed), I made an appointment to have Austin-Spencer do the repairs for me again. That was on 11/10/2022; the price was a bit on the high side, but I figured if the work was done well, it would be worth it. I called at the end of December, as I had heard not a peep from them. The receptionist was pleasant and thanked me for reaching out, as otherwise they would have been the proud owners of a 2018 Dodge Grand Caravan front bumper! They scheduled the work to be completed on 01/12/2023; I dropped the vehicle off at 10:00 a.m., and they told me they'd need to keep it overnight. Fine. I didn't get it to them when they opened at 8:00 a.m., and they gave me a loaner, so not a huge problem. When I dropped it off, I asked the office manager to list everything that they were supposed to do, and the list included everything I'd asked for: replace front driver's side headlight assembly, as the seal was broken; replace rear passenger's side taillight assembly; replace entire front bumper; buff out foot-long scratch on the passenger side slider (they promised not to charge me for this; I was surprised, because while the scratch was not down to the metal and there was no visible dent, it was deep enough that my fingernail caught on it; I had thought it would need touch-up paint). And they were to do undercoating and rust-proofing (for $380, no less--another repair shop quoted around $200 for the same job!). I finally called them at 4:00 p.m. on 1/13/2023 to get a status on my vehicle, and they said I could come pick it up. When I got there, the owner (I think) told me it would cost a little more than the estimate. The "little more" was $176+ more! That may be chump change for some but for two senior citizens, it's not! (Oh, and did I mention one of the reasons for the increase in cost was that the parts had gone up in price since I was given the quote TWO months earlier? Had they ordered the parts then, there would not have been a significant price jump, I have to believe.) And when I got home and looked at it, the scratch is still on the passenger's side sliding door. Needless to say, I will not recommend this company to anyone, nor will I be back.

Feb 07, 2022

Excellent Craftmanship, Price/Value and Customer Service Interface

Feb 07, 2022

Excellent service and craftsmanship!

Feb 07, 2022

Excellent workmanship, great understanding staff that goes the extra mile to make sure the job is done right!!

Feb 07, 2022

Great experience!!

Feb 07, 2022

I had a good experience and excellent customer Service at Austin Spencer Automotive.

Feb 07, 2022

I had to get my lease fixed up before i handed it back in. They fixed the dents, the deep scratches, had my tints taken off, and replaced a door all in a week. My car looks amazing and saved me money by not having to go through the dealership. Shanley and Alan have a life long customer!

Feb 07, 2022

It took them 2 months to fix engine not because it was a lot of work but because they knew there was nothing else I could do then they put in a used engine with a bad head gasket and now are backing out of the warranty they put in the engine and won’t fix the head gasket

Feb 07, 2022

Just got a simple oil change but they did it right and took the time to review how many miles my car specifically needed before another oil change. Or as other places just assumed 3000 miles even though my car is newer.

Feb 07, 2022

My experience with Austin Spencer Collision started with an about a 14 day repair estimate. Those 14 days repair turned into an over 2 month ordeal, was painful every step of the way. Notable moments include: -Being was told the vehicle was be ready, but them later realizing they didn't repair the restraint system, while at the same time ending my car rental with Enterprise. -Then there was the laundry list of improper repairs once I got the car back. Everything from bad paint quality, to misalignment, even the trunk release latch being glued back together, and the list goes on. Including the return trip to repair all the issues resulting from the original repair, this was a 4 month ordeal. Objectively, this was the worst experience I've had with any company to this day, bar none. (I should probably add that this was all pre-covid)

Feb 07, 2022

💯

Feb 07, 2021

Great service

Feb 07, 2021

They are friendly their kind and they know what they're doing.