Auto Glass Services NW

Nov 07, 2024

Great work!!!

Oct 12, 2024

My husband and I had a very bad experience with this company. The technician that was sent to us broke the first windshield he tried putting in. Than we had to wait even longer in a WalMart parking lot, we were told there was going to be some kind of discount when come to find out it was already discounted with our US being notified of that either. There was a mess left by the technician not to mention damage to our vehicle that was nice and a rare edition of car. My husband and I called to speak with someone and was talked over by the guy on the phone (didn't get a name) than was hung up on. Not professional or customer service friendly of any kind.

Oct 12, 2024

We tried to get two other glass companies to fix a rock chip on our Sprintervan. First one just didn’t show, and second one said that the chip didn’t need any repair because it had already been filled. When I called to cancel appointment with Auto Glass Services NW, Nick told me that that didn’t sound right, and that even if it had been previously repaired, it could and should be re-done. Turns out the technician had been totally wrong—it had NOT been filled previously, so Nick expertly filled it. He also found two other chips we hadn’t noticed (one in front of front camera on windshield) and filled them for a minimal addition. He was pleasant and VERY knowledgeable. Highly recommend this outfit (and I’m very picky) if you want to make sure your auto glass is fixed properly.

Aug 12, 2024

Confirmed the price with them twice before receiving service, was charged an extra hundred dollars, upon arrival of the technician. Not the technicians fault, they are just subcontracted. The person who brokered the deal, Nick, Didn’t respond to my calls or texts to try to iron out the issue, and never responded at all. If you go with them, make sure you get the quote written down, because they will scam you for another hundred dollars like they did me.

Aug 12, 2024

i got my window replaced by this company and they showed up without giving me a time frame or anything while i was at work. i told the technician i wasn’t comfortable getting work on my car done while i wasn’t there and asked him to please leave sorry for the inconvenience. he instead asked my mother for the keys and began to work. i called multiple times asking him to stop and he called me back to say he was finished. i then come home from work to my keys being missing. i’m not sure what happened to them but i never handed my keys to anybody so for them to go missing was very frustrating. he did a great job on my window but now i’m also paying 250 for a locksmith and a new set of keys. 1 year later my keys are still missing. No apology for working on my vehicle WITHOUT MY CONSENT. Your technician got the keys from someone who is NOT the owner of the vehicle. That is not consent and is just plain wrong. I hope you now have better protocols for working on vehicles and ensure the owner of the vehicle is there and consents before working on the vehicle. Big thank you to auto glass nw for all the extra money i had to pay on top of getting my window smashed 😍 i will never forgot you guys and your service 😀

Jun 12, 2024

I recommend going elsewhere. They replaced my windshield in March, and it's leaked ever since. After many calls they finally sent someone out to check the leak but blamed it on clogged ventilation drains and cleaned them out. By the next day it was raining and my car is still getting soaked from water flowing in under the windshield/dash - literal puddles of water inside the car. The inside of my car now reeks like a bag of sweaty socks. I've had to remove all of my interior carpet and will likely have to replace it - a very costly issue and the owners can't even be bothered to return my call to fix the original problem they seem to have created. There are companies who will stand behind their work, and in my experience this does not seem to be one of them. Buyer beware.

Jun 12, 2024

Normally people say somthing when they answer the phone, like "hello", Not sit there silently. Looks like I'll being looking elsewhere for a window replacement. I don't have time for games.

May 12, 2024

Always a great experience with Jaret and his highly skilled, attentive crew. I've been a 15+ year client and am happy to keep giving Auto Glass Services my business, and tell my clients and friends about the exemplary service they offer! Thanks, as always.

May 12, 2024

Encountered one of their drivers on the road this morning and they nearly caused an accident cutting off a van to get infront of a semi truck, very unprofessional considering it’s clearly a company car, never heard of them before but that’s not a good way to get your name out there, I suggest whoever owns this place has a talk with their employees about how they should be driving.

May 12, 2024

Fast, professional, and not at all phased by a 50 year old crusty van. A+

Apr 12, 2024

About 2 yrs ago I had the windshield of my 2017 Honda Ridgeline replaced by Safelite for $1400. I had to leave my truck at their shop all day. This time I decided to shop around. Nick gave me a quote of $622 to come to my residence and replace the windshield. He scheduled it for the very next day. His men arrived at the appointed time and made quick work of the job. By “quick” I mean 25 minutes! After a test drive I found that my lane keeper assist did not work. I texted Nick who responded immediately with a phone call. He sent a technician out the next day(Saturday) to evaluate the situation. The gentleman found that the pre installed bracket on the glass was defective. I tried calling the shop on Monday morning, but got voice mail. A couple minutes later my phone rang. It was the installers in front of my house ready to replace my windshield with a more expensive brand, at no extra charge. Job was done once again in 25 minutes. A test drive proved the LKAS was working properly! Needless to say I’m extremely happy with this business, and especially Nick and his crew who were very polite, courteous, and quick! I highly recommend this business and will use them again in the future if need arises.

Mar 12, 2024

Fast quality service and ways very friendly.

Mar 12, 2024

Great price! Good service. I will use them a again.

Mar 12, 2024

I could not have asked for better service. From the moment Nick answered the phone I felt well taken care of. My window was smashed while working downtown and like many it was an expense I was not expecting. The price was fair, the service was kind and Ben the tech that came out today was extremely efficient and so sweet even in the pouring rain. I am deeply grateful. I highly recommend this company! They made an unpleasant situation as bearable as possible. 10/10

Feb 12, 2024

Fast, Quality service for a great price. I highly recommend AG northwest for all of your auto glass needs. I called them and they were out the next day and replaced our windshield for 1/2 the cost of the other quotes I received. Grateful for them.

Jan 12, 2024

Excellent service. Straight forward quote and was able to come out same day. Was the best deal by far and I called around to many other places. Installer was friendly thorough and efficient and had my new windshield installed in under an hour. Will definitely recommend.

Jan 12, 2024

Quick, courteous, and professional. The office guys were pleasant and easy to deal with. No hassle and quick but polite. The technician that arrived to my apartment was scheduled between 11am and 3pm. He was here promptly at 11am. He stated it would take 45 minutes and It only took 25! Besides the jerk that broke my window in the first place this experience was amazing. Highly recommend this business!!

Dec 12, 2023

Marco and Tony were incredibly fast, communicative, professional, and kind. They did an excellent job and charged a super reasonable rate!

Nov 12, 2023

Amazing! Wonderful! Fast! Polite! Affordable! This is what I consider the 5 star experience. I called a few places on Saturday to try and get something schedule asap, Monday was the only option for everyone which made sense. AGS NW quoted $299, SafeLite $389 +taxes/fees to equal $439. Was told they would be here between 9-12. Got a call at 10:03. The technician was very polite and friendly. Got another call at 10:32. “Your car is finished”. 30 minutes!!!! Definitely one of the better business interactions I have had in years here in portland! Thanks AGS!

Nov 12, 2023

Did my girlfriends car this morning, showed up on time and put in a new windshield. So far no issues and looks good.

Nov 12, 2023

Excellent job. Great people to work with.

Nov 12, 2023

Had a window busted out on Friday night, gave my information to about 5 different local shops for repair quotes. Not only was Auto Glass NW the fastest to respond, but they also were competitive on pricing. They got to me within 48 hours, the repair man was respectful and fast, and I couldn't be happier. Will save time in the future and go straight here.

Nov 12, 2023

I had scheduled a windshield replacement with a big name nationwide company a couple weeks in advance of an upcoming road trip. That company ordered the wrong glass, and wasn't willing or able to get me rescheduled in time for my planned departure. I called Auto Glass Services NW on a Saturday afternoon and they not only were able to get the correct windshield the first time, they installed it quickly so my trip wasn't delayed. I should've called them first! To top it off, their price was better than the other outfit. I highly recommend Auto Glass Services NW!

Nov 12, 2023

Missed their own service time, damaged my interior, messy job, language barrier with technician, and non-genuine part. My recommendation is that you go anywhere else, maybe even Safelite would be better. I was scheduled for 1-4pm on 9/8/23 to replace the back and front windshield of my 2013 Toyota tundra. I got a call when the technician showed up at my house, apparently standing on our lawn, at 11:30am. He asked where the truck was. Of course, the truck was not there because if I'm given a 3 hour window of arrival, I expect that time frame or to be given notice if it should change. I informed the technician that my bed was full of firewood that I had intended to unload prior to the appointment and I would not have time since he was 1.5 hours early. He said it would be fine and he would meet me where I was. He meets me and I try to inquire why he is outside the time scheduled, but it's immediately apparent there is a language barrier. No big deal, but then he scratches the inside of my truck while trying to cut the old seal off (see photo). I ask him how he's going to fix that and he just says "we'll see". He later puts some super glue on it and tells me he fixed it with "a special glue". I'm not amused. I paid for a technician to fix my window, not damage my interior. Even though only the right pane of my rear windshield was broken, which I cleared most out and cleaned up, he ends up shattering the left pane on removal as well, exploding glass everywhere. Would not have been a big deal, except that my truck bed is still full of firewood so now I get the fun task of picking out crumbs of glass / pieces of my old window frame from every piece of firewood as I unload. Also, he left crumbs of glass in the interior as well so I'll have to clean that up too. I waited until he was done with the back windshield to make any judgement, but I think it looks pretty bad from the inside (you can be the judge from the photos). I should have checked before, but after installation I also realized they didn't even use a genuine Toyota part. I paid $450 for a slipshod job installing some knockoff brand called XYG. I wish I had just done it myself. Between needing to watch the technician and the extra mess/damage, I doubt I saved any time at all. Certainly didn't save any money. I'm giving 2 stars since technically they did replace my windshield and it was done the day after I called them, so scheduling was very quick. Since it hasn't rained yet, I don't know if it will leak. If it does, I'll update my review. I've tried to call the office several times to discuss my terrible experience, but they have not picked up and the voicemail box is full.

Nov 12, 2023

These guys are awesome! Called he accommodated me in every way possible. He also had my glass done right on time like he said he would, I would give them 10 out of 5 stars if I could! I would definitely recommend to anyone!

Nov 12, 2023

These people are the real deal. Got my car broken into and they replaced my window and vacuumed the glass in a timely manner.

Nov 12, 2023

They got a bit backed up, so were late, but here the job went smoothly. 24 hours after the windshield was cracked it was replaced. Thanks.

Nov 12, 2023

Used Auto Glass Services NW to replace a broken passenger window. The "technician" left much of the broken glass from the old window all throughout the tough to get spots in the car. They would not respond to repeated messages left requesting additional cleanup. Very poor experience and customer service. I would not recommend.

Nov 12, 2023

When a rock broke my wind shield the night before I was supposed to leave town AGSNW came to the rescue in a hurry! They were professional, precise, and so very friendly. Almost took all of the sting out of the thing. I'd recomend them to anybody.

Nov 12, 2023

Excellent customer service! Called in the evening and was able to get a next day appointment! I got a great price that included a warranty and the technician did a great job replacing my windshield. I definitely recommend Auto Glass Services NW.

Nov 12, 2023

Great customer service! They did a great job. Technicians were super professional. Very reasonably priced and got in very fast. I will definitely be calling them back again for future business.

Nov 12, 2023

Made an appointment for the following day, the technician was right on time with speedy service and a great looking piece of glass. Highly recommended.

Nov 12, 2023

Summary - I recommend using them, and you need to visit them in shop for ADAS calibration. Rock chip repair with a 8 inch crack on my Subaru Crosstrek. I scheduled everything via email with Jaret. I dropped off the car on time and got it back earlier than expected with zero problems. Deductible was as expected as well. Painless process and I’d recommend them to anyone else!

Nov 12, 2023

Very expensive?)