Auto Tech

Oct 07, 2024

This is the worst most unprofessional mechanic shop I have ever taken a vehicle to. We had an appointment set a month ago, and our work truck sat parked for the entire time. He explained to us that he had torn the truck apart and was waiting on parts to show up. In reality he had not touch the truck and had it parked behind several other vehicles. There was no explanation for his lies and the fact that he couldn’t communicate effectively that he did not want to work on vehicle. Poor business ethics!

Aug 07, 2024

I cannot express how thankful I am to Levi. We were traveling across the country and had a truck issue. He squeezed us in and diagnosed the problem (something that can wait until after the trip) and gave us huge peace of mind. I am so thankful for his generosity. Highly recommend.

Aug 07, 2024

We had some car trouble and got a few recommendations. They were super helpful and highly recommended.

May 07, 2024

My Touareg blew a driveshaft late on Thursday, and Levi at Auto Tech was able to get it back to me and up and running by mid-day Saturday. Mind you, I didn't get it into their shop until Friday afternoon, and they are closed on weekends. Truly a professional and quick turnaround. Never fun to have a big repair done, but they did it seamlessly and on a day their shop was closed. Very appreciative to the team here.

Apr 07, 2024

Word In town is don't go to Auto Tech. Don't waste your time going there. Customer service is not Levi’s strongest suit.

Feb 07, 2024

Came out with more problems than it won't in with. Don't waste your time or money.

Feb 07, 2024

Excellent and prompt!

Feb 07, 2024

First Issue: I had Auto Tech do some brake work on my truck. I chose Auto Tech because they were the first shop that could get us in. Not long after they completed the brake work (about 50 miles of driving), the wheel fell off. See picture. To their credit, they worked with us to put the wheel back on. After fixing the wheel that had fallen off they made sure to tell us to come back after about a week or so they could make sure the lug nuts didn't come loose again (wish they would have told us this the first time). Second Issue: The carrier bearing broke. We paid Auto Tech to replace it. They used a carquest part. 6 months after putting the new carrier bearing in, it failed. They charged us to replace it a second time and again used a carquest part. Three weeks after the second bearing was replaced, it failed. Autotech told us that heavy trucks might require a part from the dealer (shouldn't we have used a Dodge part from the beginning?) After the second fail, they got the bearing from Dodge and it worked great. To their credit, they didn't charge us for the 3rd fix. After multiple visits the truck sat at autotech for weeks while we waited for the bearing issue to be totally resolved. Third Issue: We also paid autotech to replace the pitman arm which helps with steering. Three months after fixing the pitman arm, the steering wheel became very loose. I took the truck to another mechanic and they discovered that when autotech replaced the pitman arm they didn't tighten a bolt on the pitman arm down all the way and this is why the steering was loose. We had to pay the new mechanic to fix it. Autotech told me on numerous occasions that the truck is old and the front end needs replaced. Fair enough. However, the age of the truck has nothing to do with correctly tightening bolts or using the wrong parts. There are other mechanics in town with better reviews. Wish I would have done my homework before choosing Autotech.

Feb 07, 2024

Good people fair prices

Feb 07, 2024

Honest and great place!

Feb 07, 2024

I can’t thank Levi and Auto Tech enough for squeezing me in during our family RV trip through the Jackson hole area. My truck was having startup issues and I couldn’t get an appt for service anywhere in town - everyone booked for weeks, including Auto Tech. After a call to Levi , he was kind to look at it even though there were backed up - diagnosed the problem and had me back on the road the next day. The one click no start issues wasnt solved by the new batteries I had done at a shop in Bryce Canyon a few days earlier —- and he found the starter needed , ordered and repaired and we are now able to continue our journey to Yellowstone. Great service and a great local shop. Professional and caring about our situation. Thank you.

Feb 07, 2024

I have been a loyal customer of Levi & Jimmy from the first day Levi opened his new business. I also moved my company’s fleet of vehicles to his care. I knew Levi from his previous job at Shervins and appreciated his honesty, fairness and empathy for his customer as well as he excellent skills as a mechanic. I am amazed and baffled at the couple negative reviews given to Auto Tech and felt the need to tell my most recent experience to demonstrate all the care and concern I was shown. On the way to Denver my car overheated 30 miles east of Rock Springs. We pulled off at the first exit where there were no services. I called Levi and he spent a good half hour on the phone walking us through things to check and what to do even though he was extremely busy. After the car was towed in, he found a hole in the radiator which I was shown. He replaced it, test drove the car and it appeared fixed. However, on my 65-mile ride home the car overheated again. I had it towed in and the thermostat was found to be faulty. He replaced it but I again had overheating occur on the way home. I had it towed in and after trying 3 other thermostats he determined that Subaru designed it so that only their thermostat would work. Levi fixed it, reduced the labor charged, test drove it over an hour and I picked it up. I drove 65 miles home and was happy it was fixed. Two days later when I had only driven a couple miles the heat light and brake light started to flash. When I called Levi, I said I would have it towed in but that I had used my free tows with AAA. He told me instead that he would send a mechanic to my home 65 miles from Jackson. He thought it was the computer needed to be reset. Two of his employees showed up in case they needed to drive it to the shop but with their diagnostic computer and Levi’s directions on the phone, they reset the car’s computer and all the idiot lights turned off. They test drove it and all was good. I forgot to mention that this was the day before Thanksgiving and business was booming at the shop. So, for the couple of morons that complained about Auto Tech consider this. Do you blame a doctor when he finds his initial diagnosis was correct but not the only thing wrong with you? Of course not. You thank him and follow his advice on the other issues. A doctor has the advantage that the patient can communicate with him. A mechanic not so much. Levi gives the best service and tries his hardest to give you the most cost-effective solution. By the way I am retired so the extra miles Levi went to help me was not because of the fleet of cars he services for my former employer.

Feb 07, 2024

I really appreciated all the help they gave to me, they are honest and they know what they are doing!

Feb 07, 2024

Levi absolutely saved my day. In fact, not just my day but he also saved my bank account! Broke down offroading outside Jackson on a road trip 1900 miles away from home. He was slammed busy, and it didn’t help that I drive some weird obscure vehicle without great parts availability. The hotels in Jackson are outrageous and I thought for sure between the repair and the cost to stay a few days I’d be screwed. Levi hooked it up. Less than 24 hours later I was back on the road for what I thought to be a more than fair deal! He even had a option for me to work with him on a warranty in case something happens after I’m back home. Seriously a great guy and you can tell he’s very knowledgeable about what he does. Happy to be finishing the trip!

Feb 07, 2024

Levi was very nice and considerate, he helped me with what I needed fixed on short notice.

Feb 07, 2024

Our car was making some loud noises by the tire and another company that looked at it said it was the wheel bearing but didn't have time to fix it. We called Auto Tech Thursday at 5pm and they agreed to look at it Friday morning. It was in fact not the wheel bearing and a loose bolt so they tightened it up for us and sent us on our way. Saved us several hundred dollars and were accommodating at getting us in last minute.

Feb 07, 2024

Owner was incredibly kind and helpful! From out of town and our check engine light came in - team helped in a timely manner, ran a diagnostic and gave us more clarity on the issue! Thank you!

Feb 07, 2024

Rudest people ever. They are stuck up, think everyone is less then them, and constantly try to correct you and put you down

Feb 07, 2024

Service was awesome! Was broke down mid road-trip and they had me in and out within a day

Feb 07, 2024

Took my Mercedes for a Air Suspension install, the guys here did a great job in a very quick time. Great price, quality work. 10/10

Feb 07, 2024

Unprofessional, and not just their customer service. Absolutely broke my cars system, was in and out of their shop for weeks leaving each time worse than it came in. Ended up getting stranded in hoback after test driving it after picking it up, had to get it towed and was dropped off at yeti in south park where it was an estimated $10,000 engine repair. Levi takes no accountability and I am now out thousands trying to get this disaster resolved.

Feb 07, 2024

WORST EXPERIENCE EVER I drop of my car in great shape with alternator problem and they said they can’t fix it after weeks. they had my car for 1 month and as a result they could not fix it. They couldn’t even put it back together. they gave it back my car as showed on picture. They make me ship my car to salt lake for service. They almost turn my car to the junk. Which I bought for 60 thousand dollars , which I saved for years. I definitely don’t recommend this shop to anyone. STAY AWAY

Feb 07, 2024

We were so grateful these guys helped us out in a pinch! Great customer service and communication. Can’t recommend enough

Feb 07, 2024

While out on a cross country road trip my truck broke down leaving Jackson hole mountain resort. Through a recommendation from a local business and the triple A tow truck driver I arrived at Auto Tec. My truck ended up needing a new radiator, coolant, idler pulley, and serpentine belt. Levi treated us like family and made sure that I was on the road the very next day by lunch and gave me a fair price for the work needed. Most mechanics aren’t great but these guys are. Thank you Levi for getting us back on the road!

Feb 07, 2024

아주 친절합니다 급하게 렌터카 수리하러갔는데 바로 응대해줬습니다 미국에서 이렇게 신속하 대응을 받는다는게 믿기지 않았습니다

Feb 07, 2023

Amazing service. I live and travel in my van. That said it was imperative for me to fix my van. For a moment one part was not available till 3 days later. I was supposed to stay In their parking lot alone for the whole long weekend. Isaiah went above and beyond to find the part and fix my van. I called him my guardian angel. Him and Brian helped me and saved my weekend. The van feels better than before and im so glad destiny took me to Auto Tech. FYI follow my YouTube channel Trotavan !

Feb 07, 2023

Brian was awesome he got my truck in and got it done fast for me to get back to Nashville. I would definitely recommend. Thank you!

Feb 07, 2023

I went into this shop and without hesitation and appointment they found a way to get me in. My problems checked out and repaired by a very professional repair man. Byron, check in my vehicle and dispatched to a mechanic that very knowledgeable of diesel trucks. There need to be more kind people like this. That really care about others who, are in trouble. Thank you for keeping me on the road. BarneyC

Feb 07, 2023

Nice guy, seems a bit overwhelmed when speaking over the phone. Was able to diagnose my desiel, but not capable of the repair due to the extent of the task. Definitely more affordable than the dealership in Jackson, Wy. for the diagnostic service.

Feb 07, 2023

Nice people great service, them and Levi's!!

Feb 07, 2023

We are two German runaways volunteering the world. That is why we bought this old Chevy Van in Seattle. 🗺🚌 Out of a sudden our engine died and we were in great concern if this would be the end of our world trip. Simply because we could not have afforded a new engine. Brian quickly found a free appointment for us and we felt in good hands from the beginning. After only three days we got the relieving call: The engine is absolutely fine. Only one generator had to be replaced. Such a good service has become very rare. Thank you very much for everything, Brian + Team! 🦅❤️‍🔥⚡️ PS: Meanwhile we made it down to LA – Mexico, here we come! Instagram | YouTube: @vagateers

Feb 07, 2023

We have had the worst service and communication from Levi at Auto Tech. The steering column on my 1974 Ford Ranger F-250 broke 8weeks ago. We had it towed to Levi, and he has done nothing with it, despite numerous calls and personal visits. He claimed to have ordered a replacement, but didn’t. There has been no communication from him and today he wound up yelling at my wife, and refusing to complete any work on the truck. My advice - do not trust Auto Tech with your vehicle! Jim Graeter