Auto & Truck Services

Nov 05, 2024

Great experience, Wonderful people!! Not only did they fix our car but they gave us a ride back to the hotel and the next day came back and picked us up to go get our car. They went above and beyond to help us get our car back on the road. We're from out of town and my boyfriend has to travel back and forth for cancer treatment, We're blessed to have found this shop. Thanks for all your help and hospitality!!!

Oct 05, 2024

This business did a great job on my daughter’s SUV. They knew the problem and talked me through the solution. They got the job done and extremely easy to work with. I am out of state so I felt like they really put me at ease.

Sep 05, 2024

I came to this shop in desperate need of a fix before I need to make a long road trip. I didn't have a lot of time, and Norm told me he could work me in. Within an hour, his team looked at the issue and did a quick fix to get me back home where a part can be ordered and more extensive/time consuming repairs can be performed. He didn't charge me for the service. Everyone in the shop was super friendly and helpful. Highly recommend!

Aug 05, 2024

Great experience.

Jul 05, 2024

I have been using them for years and have never had a bad experience. My primary vehicle is there now getting a new transmission.

May 05, 2024

I’ve been taking my vehicles to Auto & Truck for years. Grace and Norman are honest and trustworthy people. We own an old truck that we use but don’t want to put too much money in. Norm is very upfront about costs and value when it comes to putting money into an extra vehicle. I cannot recommend them enough. Just good people doing good work.

Dec 05, 2023

Norman ( and his team) kept me informed throughout the repair process and they had my car back in a matter of days. Norman also took the time to show me the old parts that were replaced and addressed some "red flag" issues (which were also taken care of). I now have peace of mind that my car is safe and reliable to operate and get me around. Very happy and would definitely recommend.

Dec 05, 2023

Refuses to fix my vehicle after it left his shop twice and cut off within a hour.claim he didn't even drive it and made sure it was running and charge over a 1000 dollars

Dec 05, 2023

When you drive a particular vehicle for work transportation, it is important to maintain & keep important things like oil changes done regularly. The more miles you drive can require other maintenance issues. The mechanics at this place are good at their job. I guess they have experience at what they do.

Dec 05, 2022

Dropped friend off to get her car.

Dec 05, 2022

Exceptional service

Dec 05, 2022

High quality service, very family and helpful people

Dec 05, 2022

I've taken two cars to these people, and they've made it a no-nonsense experience. The first time they did a lot of repair work on a Ford focus of mine; charged less than what other people quoted me, charged less than what they initially quoted me, And had the car ready for me in 2 days. Based on the repairs that I needed, having it out in 2 days was an amazing feat. Second time I brought in my truck for rebalancing of the tires and replacing brake rotors. They had it in and out in the same day, and charged less again than other people were quoting me. I will always bring my business here. Just know that they stay busy; if you want business with them you're going to have to bring in your car as soon as they open.

Dec 05, 2022

Very good service and very fast

Dec 05, 2022

either some of the staff is racist or there bias either way I don't care... I'm so glad they was so nasty before I spent any money in such a low brow establishment.  I was.referred to them buy a auto mechanic shop I do business with fortunately I didn't do business with this trash establishment if they are good workers there its overshadowed by certain employees i would highly suggest you take your business somewhere else.... these are the type of people who take your hard earned money and disrespect you.... cause they don't need your business I wish people take these reviews seriously and don't do business with people like that... Your not hiring us we are hiring you... but in my case I'm glad that business was not done cause it would of been taking to new heights with this one..

Dec 05, 2021

Auto repair at it's best, the place to go for a fair price and quality work.

Dec 05, 2021

Fair, honest, good mechanics. My older vehicle needed some repairs, so Norman took the time to talk me through all the options and costs. Once I decided what I wanted to do, they did good work in a reasonable time at a fair price. Highly recommended!

Dec 05, 2021

Very good place to do business with.

Dec 05, 2020

Customer Service par Excelante! Transmission died in Birmingham as I was moving from San Diego to Knoxville. AAA towed my vehicle to Auto & Truck on the rain at 11 PM. I called Norm the next day and he diagnosed my vehicle. He took the time to help me make the right decision about my high mileage Honda. I offered my 270k mile Pilot to him to cover my charge since I was located in Knoxville and didn't know what to do with it. He recommended I trade it in and pocket the money. He seemed to be more interested in my welfare than cashing in on my situation. He never charged me for diagnostics or storage for a week. He even boxed vehicle contents and sent them to me. Again, no charge. I sent him a bit to cover some of his costs and am indebted at his kindness during a stressful time.

Dec 05, 2020

I called in to ask for oil change and fuel filters replacement. I was on hold for good 15 minutes while someone picked up the phone to tell me no i wont dont it today and hang up on me. Is this how you do business? Without offering any other day of the week?

Dec 05, 2020

I called, and Grace picked up. She said they didn't have the part available and recommended a place that did. It's that kind of "help-first" attitude that gives me trust in a repair place off of the bat. Looking forward to utilizing their services soon.

Dec 05, 2020

I took my car to a Goodyear a week earlier because of a noise I was hearing when I turned right. They said a couple clips had come loose from the cover under the car, so they just removed the cover and said it was fine. I left, but kept hearing the noise all week. Today I went to Auto & Truck Service upon the strong recommendation of my colleague, and they discovered the wheel bearing hub had failed. They got the part from the dealer that day and I had my car back the same day. I don't hear the noise anymore!

Dec 05, 2020

Seems to always be busy

Dec 05, 2020

They let you know what's going on with your vehicle and give you options to get your vehicle back out on the road.

Dec 05, 2019

At first I thought they had done an amazing job but then I realized they hadn’t. My car battery died completely, had it towed here and they said it was a wiring issue with an aftermarket alarm. They unhooked the alarm and charged my battery. They told me that I just needed to get a new battery and it would start/run just fine. Bought a new battery and when to replace it to find that the Hood Insulation Retainer Clips were all broken and/or gone entirely, leaving my insulation pad loose and flopping under my hood which caused it to get burn marks and melted in various areas. Once I replaced my battery, the truck wouldn’t start at all. So, obviously, this wasn’t the issue. Having to have it towed once more and get it looked at all over again.

Dec 05, 2019

Dropped off my 1997 Tacoma for service and two days later technician called me to say they couldn't work on it because it had aftermarket parts. Very disappointing that I went without a vehicle for 2 and 1/2 days waiting on their service to only find out that they hadn't even touched my vehicle. I would not recommend this shop. It's full of older vehicles but for some reason they didn't want to work on mine. 5/9 If aftermarket hubs on a truck prevents it from being worked on by your shop then it should only take looking at the vehicle before the customer leaves it. It was a day and a half before I was called and told that you could not work on my truck. The suspension did not cause any of the issues. The truck is in perfect alignment. It was a motor mount that worn causing the vibration. Would've been an easy repair. I guess your shop isn't for me, but Acme Muffler inspected my truck and adjusted the rear brakes and didn't even charge me, I highly recommend them. Just disappointed

Dec 05, 2019

I have used Auto and Truck Service for my car and truck for over fifteen years. I even remember the first time I went there, Norman was rebuilding an airplane in there. I stopped by a couple of days ago with a problem with the lights on my trailer. I told Norman I was kind of desperate for time because I needed to go out of town and I didn’t have any lights on the trailer. He came out on the street and began to troubleshoot the problem. Twenty minutes later, I had lights. Professional, knowledgeable, impeccable service. I think they have the best garage in town.

Dec 05, 2019

I take my car here for all its needs -- never a bad experience.

Dec 05, 2019

The folks at Auto &Truck Services have been very helpful. Their prices are fair, customer service is friendly, and they have consistently provided reliable work on the occasions my vehicle has been there.

Dec 05, 2019

This shop is great! The customer service is nice and personable. The office lady and Tim the mechanic quickly addressed my truck issues, got me fixed and was out the door on way to lake. I recommend this team to anyone needing automobile work done!

Dec 05, 2019

ZERO STARS! My advice is to save you hard-earned money, and go elsewhere for quality service, and pricing. I was charged a total of 1784.00 for repairs on my car, and I'm still having problems.I didn't have any major work done, and still paid almost 1800. Norman, the owner, says that he guarantees his work, but that's only when he chooses to deal with you. If he has engine jobs to do, you will be placed on the back burner!, and then maybe he'll look at your vehicle. He also told me that even if he looks at my car, he will charge me again! He's more concerned about getting new money, rather than satisfying all of his customers. I've had to bring my car back a few times because some of the work wasn't done correctly. I recently spoke with him on two occasions, and he flat-out REFUSED to look at my car, was rude, and hung up on me on both calls. Norman needs to learn how to speak to people, and treat others the way he wants to be treated! If it wasn't for the customers, he wouldn't have a business at all! If he spent good money for a service, he would also expect quality, as well as a great overall experience. His wife, and the mechanics were very nice though.I should've spent my money elsewhere, and DO NOT RECOMMEND HIS BUSINESS AT ALL!