AutoNation Ford Wolfchase Service Center

Dec 06, 2024

6 hours for an oil change and tire rotation. Charged for a tire rotation that wasn't done (I mark the rims to check the rotation pattern).

Dec 06, 2024

Great customer service

Nov 30, 2024

Appointment scheduling was easy, shuttle to and from the deal ship was super. Work was done in a timely fashion and everyone was great to work with.

Nov 30, 2024

Not the greatest experience this morning. A week ago, I scheduled a service valet to take my vehicle today at 8:30am for regular maintenance and to run diagnostics on it for the check engine light. Received a text this morning reminding me of my 8:30 pickup. At 9:30, when no one had arrived or contacted me, I called the dealership, in which I was placed on a 30 minute hold. I hung up, called back, and was told that my appointment wasn't in their system, but they would send someone immediately. No big deal, sometime technology fails us. I received a message when my vehicle got there, that my check engine light was on. Knowing that the service manager couldn't find my original appointment and what was scheduled, I messaged the advisor back letting him know that was one of the reasons the vehicle was there. I just received my vehicle, and the check engine light was not addressed, just notated that it was on, despite me reaching out. The advisor never once replied to my messages, nor contacted me regarding the completed services on my vehicle, just sent the invoice with the valet. Both valets that I encountered today were very friendly, so they deserve some praise. Overall, I was extremely disappointed in this visit, as I have never had an issue before. I understand it is the day before a holiday and they are probably busy, so I tried to be as understanding as I could, but the complete lack of communication is frustrating, and as a result, I will need to have my car back in service for a second time.

Nov 23, 2024

Good professional service at this location.

Nov 16, 2024

My 5 stars are based on the considerate & compassionate service rendered by Ms Shelby. She was over the top in getting my situation resolved. She, along with Joe, got my vehicle repaired rather quickly after I had spent 4 weeks going back and forth trying to get it fixed. Ms Shelby us a great asset to your company

Nov 07, 2024

Great customer service

Nov 07, 2024

I had the opportunity to have my vehicle serviced and I would like to share how I appreciate them, They take such good care of my vehicle. I was able to get in and out Early. This is the place I do TRUST to have my vehicle serviced. Thank you for all you do

Nov 07, 2024

I made an appointment to have service done on my truck. Had to wait a week for the appointment only to have them tell me that they wouldn’t be able to work on it for 4-5 weeks. Not only that but I couldn’t just take my vehicle home and bring it back at that time. No. They wanted me to leave my vehicle THERE for 4-5 weeks until they could get to it. They had the part. It’s a common issue with this vehicle. Takes 30 minutes to fix but no. What is the point of having an appointment if they can’t fix it during the appointment?

Nov 07, 2024

I visit this dealership regularly as it is close to my home. I have been to other businesses, yet this dealership stands out to me.It has everything I need to consistently evaluate and minimize cost of ownership of my new truck. I worked for Ford at the dealership level for over 13 years in Missouri. I am now back home in Tennessee and work for Ford at the Stanton Tn plant. I am very critical on how people handle their business. I appreciate how the service department handles their business on a daily basis. As a Safety Officer I notice that there are good habits in the work area also. This mitigates any work injuries. Thanks again Ed and Barabara and everyone!!! Mike West

Nov 07, 2024

I've already done this once.

Nov 07, 2024

Ms Shelby, the service manager, was outstanding! She promptly took care of my ongoing problem & got my vehicle fixed immediately. Also, after I picked up my truck, she checked with me a day or two later to make sure everything was alright. Great customer service from Ms. Shelby!

Nov 07, 2024

QUICK, CLEAN FRIENDLY SERVICE.

Nov 07, 2024

Very good

Nov 07, 2024

Ed is easy to work with. Very helpful in going through the process of replacing my engine under warranty.

Nov 07, 2024

Great experience getting car serviced here.

Oct 06, 2024

Also a good experience. Great customer service, knowledgeable service reps, and friendly staff.

Oct 06, 2024

Excellent

Oct 06, 2024

Excellent

Oct 06, 2024

Muy profecionlaes y los representantes son muy amigables . Muchas gracias

Oct 06, 2024

Prompt and friendly service

Oct 06, 2024

The service was scheduled at my location and performed quickly

Oct 06, 2024

Excellent service and superior communication. Highly recommend!

Oct 06, 2024

Gary was very helpful and made sure my service started at the scheduled time. He kept me updated about the progress as I had several things done. It was a good experience.

Oct 06, 2024

I had to return to dealership after my alignment because the steering wheel was not lined up. 2nd trip could have been avoided if done correctly the first time!

Oct 06, 2024

Service dept 👎 Scheduled my truck oil + fuel filter change ahead of time Took 2 hours total for just oil change as they didn't even have the fuel filters there. But said I could wait 30+ more minutes for them to send someone to a store to get them Only filled 3 of 4 tires to 80psi as requested Tried to say my air filter needed replaced (had just changed)

Oct 06, 2024

Thank you to Gary D. (Service) and Joshua C. (Parts) for helping me with my son’s truck. Both men were friendly, helpful, and listened to my questions and concerns. AutoNation Ford Wolfchase has been my favorite Ford dealership for 15 yrs and 3 vehicle purchases. You can make service appointments online, the waiting room is huge and clean, and everyone is professional and approachable (Tommy in sales awesome).

Sep 06, 2024

If I had been told, like I asked a couple of times, that the salesman I've worked with a few times before, I would have insisted on him again. I had been emailing a salesperson, telling him I found 2 vehicles on the internet that I was interested in. I emailing him and said I was on my way. He didn't tell me that those 2 vehicles were not available until I got there. After I picked out another vehicle, I asked about my former salesman. I was told he was still there. Then I get home and go through my emails. The salesperson that I was working with was the same one that I asked about my previous salesman. That has been very disheartening.

Sep 06, 2024

Joe Brown was courteous professional and most helpful. From my initial call to the delivery of the service rendered to my car. Excellent customer service. Thank you very much!! Sincerely DSM

Sep 06, 2024

My car was fixed, hut I had to wait 4 weeks, and They didn't check to see why my car"s engine keeps turning off every 10 seconds, when I had got it back from Firestone.They act like they didn't do anything. But my car wasn't doing that before.I know my car.

Sep 06, 2024

Service was ok but they did not wash my car like usual.