AutoNation Mobile Service

Nov 20, 2024

I am unhappy with the service ! I had a tech show up to insist I pay $85 to tell me warranty team he couldn’t fix the problem . I am upset over the complete process as now I need a second opinion in hopes that a different reason is chosen. I do not recommend Silverrock warranty co to anyone with common sense . The worst experience on having a vehicle for less than 4 months . The find every reason to tell you it’s your fault and you are completely SOL!!! Warranty are a waste and the service people they have working for them !! Useless and complete money Sharks !!!

Nov 13, 2024

I gave 1 stars for the nice guy mechanic that arrived, but buyer beware, this is a rip-off. This is a 3rd part vendor that covers the carvana warranty on cars they sell however its all fraud. You don't really have a warranty. There really isn't a 100 deductible, and they don't really diagnose or repair. What they will do is charge the card you give them to cover any cancelation fee instead for a 159.99 trip charge no matter what. He doesn't even look at your car before that charge hits. He arrives, and you are charged. This guy told me I'm not the first one who has told him the customer been told their car will be repaired under the warranty. He said he makes 29.00 an hour for easy work. At least he was honest. Carvana uses a 3rd party ...this mobile mechanic to service the problems, but instead, they don't, and you get stuck for 159.99. Please learn from my experience. I really didn't need to be scammed. Don't trust carvana offering you the 7day and don't believe they are giving you a warranty. It's just all a way of getting more out of you. Update to response from auto nation. I do appreciate your response. However, your mechanic advised that hyundai is junk (my car) and voiced his opinions about a lot of things and did no diagnostics or repairs. I was notified he would be at my home soon, and it was an hour before he arrived. When he pulled up, I received notice I was just charged 159.99, and I did not cancel this appt. I wouldn't dare have you out again. This was and is a total rip-off. You need to refund the people you have treated this way. That would be a genuine response. Your mechanic advised complaints like mine are common that carvana tells people one thing and you do another. That should not be on the customer. I expected a mechanic to come out here and do a good once over. Tell me what needs to be repaired and go from there. Instead, I was fodder for listening to your mechanics honesty about many things a few about the car. Thank you for offering to do that again, but I will pass. For those who deal with carvana, there is no carvana warranty, and if you use it, you will pay.

Nov 06, 2024

Great service on time

Oct 27, 2024

Driver made an illegal left turn from the straight only lane and put me into oncoming traffic. Laid on the horn the whole time he started turning and he would not acknowledge me. Traffic came to a stop and he doubled down on dumb and kept inching forward instead of letting me get out of oncoming traffic lane.

Oct 27, 2024

Highly unprofessional. My wife booked an appointment, and they flaked on us—they canceled at the time they were supposed to be there. We declined the request to reschedule and removed our info from the system, and Chris responded with: "Yeah, we're not coming to service someone like you anyway. We'd rather not if you don't have the competence to be a reasonable person. Canceling your appt and removing your information from our systems". Lol great customer service my guy.

Oct 27, 2024

I enjoyed the fact that I could get my vehicle serviced from home, and that everything was so simple from creating an appointment to communication with my technician. I will definitely be recommending Autonation Mobile Services.

Oct 27, 2024

Open and honest about the condition of the car. When information asymmetry is present, being honest and informative is what makes the world a better place.

Oct 27, 2024

The mechanic was right on time very friendly and very knowledgeable took the time to explain everything he did and his results. I would highly recommend them to everyone

Oct 27, 2024

The tech was very nice and finished in good time… hope we get the same tech next time

Oct 27, 2024

Unprofessional and rude. Cancelled when they were already supposed to be here. I stated repeatedly that I was uninterested in rescheduling, but they still rescheduled. I then stated bluntly that I was not interested and they replied with (and I’m pasting directly from a text) “Yeah, we're not coming to service someone like you anyway. We'd rather not if you don't have the competence to be a reasonable person. Cancelling your appt and removing your information from our systems.”. Glad you got the hint, but the response matches their level of professionalism 100%. Pretty sure the employee’s name is Chris, as that is who left a voicemail. Good thing I already changed everything in their system because cancelling WHILE they were supposed to be here was enough to dissuade me from using them.

Oct 27, 2024

Very professional and courteous. The technician arrived on time and was ready to start work.

Sep 27, 2024

Excellent work. Definitely will use them in the future.

Sep 27, 2024

Good job and it did not take a long time to complete.

Sep 27, 2024

I could not be more pleased! Our tech, Randy, was WONDERFUL!! He was quick, efficient, friendly and extremely helpful. I highly recommend this service!!!

Sep 27, 2024

I set up an appointment to have two motor mounts replaced one on top and one on the bottom by the transmission. The technician came out replace one. It started to rain real bad so he told me I had to re-cancel for the next one they reset the next one for the next day. He called out sick so they canceled it and reset it for another day then they canceled that day then the next day when they had someone come out, he came out with the wrong part the one on the top and not the back one so he said I was gonna have to reschedule cause he brought the wrong part when he came 15 minutes before 6 o’clock, which was The appointment one to 6 PM so he couldn’t really do anything then he tells me he don’t think I need a motor mount. I need a transmission that it was a problem with the transmission when it wasn’t my car ride move back was in forward. It only shakes when it’s in neutral or when it’s in park or when I’m at the stoplight with it on the break And I called this morning to speak to someone and they told me I have 24 to 48 hours before Supervisor makes contact with me again on an escalator case .A supervisor called back and offered to replace the motor mount for free. No charge. The tech that came out worked off the previous tech’s notes. He was a good guy and I didn’t pay for a diagnostic. He checked by listening to the gears and determined that. The schedule was tight so yes he got to my house at almost 6pm. He was prepared to work, it just was the wrong part. I still don’t believe my transmission is bad because it rides smooth just shakes when idleling

Sep 27, 2024

It has been a month to get my sensors fixed on my car. I had it scheduled but was then told the part was not in after a week of waiting for the appointment. I rescheduled and had to wait another week but I get another text saying the part isn’t here yet but when I called I was actually told it’s because there isn’t a technician available. So now I have to wait another week and this time I’m told they will have a back up technician just in case the original one isn’t available. Shouldn’t they have already done that?! Horrible service.

Sep 27, 2024

Not happy at all. I am an old RepairSmith customer. I have bad back and knees and loved the RepairSmith service, but this AutoNation service is nothing like the old service. I am use to getting the diagnosis and the issue repaired - Same day - not a week later. Maybe I could see if the issue was different, but the wheel sensor issue I had previous came back again on another wheel. I know the time frame expected. My previous experience with RepairSmith was diagnosed and solved in 4 hours. I even gave AutoNation a note that told them the same symptoms as last time. The same lights and the same disabled driving features. I said it looks and feels exactly like the same issue. To review the last RepairSmith ticket. So the day of schedule service I get a text they are on their way at 745a. They get here at 9a. Now Houston is big, but really there is no way it is that far. The diagnosis takes an hour. So we are at 10a. Then I get handed the key and told ”it is what you said it was and thanks”. The fellow starts walking off. I am like wait is it fixed? I am told that this is no longer RepairSmith. They now have to send in the diagnosis and I have to schedule another appointment for the fix. What the heck? Why did I take off on this day for a schedule I had already put into their system? No one told me this is how it now works. The site says nothing of a two part service all it says is formally RepairSmith, like it’s the same thing with a different name. Heck even all the phone numbers are coming up as RepairSmith because I had them programmed into my phone. I am upset so the fellow gets on a call with his manager and they say fine they can get it done today, but he has another appointment at 11a. I am like sir you called me at 745 that you were on the way didn’t arrive till 9a took an hour to scan the car and tell me it’s the same issue I told you about in the customer notes to the repair tech and now you can’t fix my issue but will be heading to fix someone else’s? He said he will be in touch by 4p. Guess what - he was not? Nothing. I am sitting here paying $155 ($130 diagnostics +$25 mobile fee) for a dude to come and connect his OBD scanner to the car and tell me it was what I said and he drives off into the sunset to work on someone else’s vehicle? Wow! The next day I get back on line cause I cannot reach anyone. The fellow didn’t leave anny kind of number and the number on the website is useless. But low and behold, there is a quote for repair would I like to schedule for $255 ($230 repair + $25 mobile fee). What the hell. I am getting mobile fee to death from a business that is a mobile business? I am already into this so I schedule the fix. RepairSmith my backside this is no RepairSmith. To make matters worse the schedule is 3 days later! I mean what is the freaking use of this service? I get nothing for all the wasted time and effort of putting up with this disaster of a service. Then the day before my schedule service I get a text message that the date I selected is unavailable and my scheduled service has been deleted, please reschedule. Now they are playing with me. They will charge $50 if I cancel within 24 hours. Does the customer get the same respect they demand? It seems not. So now I need to request another day. The next date available pushes this original wheel sensor repair that RepairSmith did in 4 hours to over a week. Do not use this service at all is the best recommendation I can offer. If I was a younger man I would be happy to do the work myself, but this is no longer the case. The website states they are now AutoNation Mobile, but everything still references RepairSmith. They need to remove anything related to RepairSmith because they are not RepairSmith in any way, shape or form. How such a great service has gone to such a bad place is beyond belief. I have requested a refund of all monies. I need to put together a bill of my wasted time so they can understand people’s time is just as important as their time.

Sep 27, 2024

Price too high and I haven't used this service since February why am I receiving messages from you guys

Sep 27, 2024

Randy was knowledgeable and knew his craft. I will definitely come back and have them work on my vehicle

Sep 27, 2024

This company I was referred to by my warranty company. Their service is terrible!!! The technician was scheduled to arrive at my home between 1-6pm. He showed up at three then left because of an emergency! I took off work,so they scheduled to come to my job the next day for repairs. They did but couldn’t do one of the repairs and said I needed to go to the dealer. Then scheduled to come back and repair the one thing two days later, then canceled when time was near stating the technician was no longer employed by them! What does that have to do with you having other technicians? Then said they could come back several days later! No thanks, I just carried my car to the dealer and let them do it all. Will never use this service again

Aug 27, 2024

I recently had an excellent experience with AutoNation. The technician arrived promptly and provided a quick diagnostic. He explained that a particular part I thought was necessary wasn't actually needed, which saved me both time and money. The entire process was smooth and straightforward. Highly recommend their service for anyone looking for honesty and efficiency. Ed

Aug 27, 2024

Best service I received in a long time the guy was very observant knew what he was doing. Found the issue fix the issue.

Aug 27, 2024

Good work, fair pricing, done on time

Aug 27, 2024

Great job from a great mechanic. Prompt service with great results. Mobile Mechanic Service is a great thing. I wished I tried it sooner. So many wasted services at bad shops with misdiagnosed jobs. This is my first but definitely not my last time using your services.

Aug 27, 2024

I am pleased with the inspection. I was also pleased with the Tech, Marcus. He does great work.. I was not happy however about the additional charge for a part that I was told was included with the job. 129.00 for a belt. That’s not cool at all.

Aug 27, 2024

I never use them

Aug 27, 2024

I was very pleased with the service. Mark was super professional. They had sent a lower end brake pads. He said it should be a different one for BMW. He sourced them and went and picked them up and did the repair. Super great service!!!

Aug 27, 2024

Take this with a grain of salt because I never actually got the appointment setup; so the technicians may be great but the customer service piece is poor. I tried getting my battery replaced so I called them to setup an appointment. They simply refused to do that until I went online and setup an account. I was in a spot with poor internet so that took forever only to find out they didn't have spots until several days later. I pleaded with them that this was an emergency because my wife is pregnant and can go into labor at any moment and their hands were simply tied. How you don't have a system to keep spots open for triage situations, and insistence on setting up an account when the person may not have internet access, is a terrible system no matter what "company policy" dictates. Hint: it's bad policy then.

Aug 27, 2024

Technician was affable and helpful

Aug 27, 2024

These guys aren't to knowledgeable about Volkswagen...

Aug 27, 2024

They suck, the battery and mobile installation sucks I moved and the battery went bad and it only lasted 10 months warranty was for 3 years . They didn't service the livingston,texas area,they wanted me to take it to Conroe but I would have to tow it

Aug 27, 2024

While I would give the technician himself five stars, and I hope this doesn't impact his favorability, the overall experience in scheduling and getting an appointment on time was less than desirable. But again the technician was really great, just not the numerous reschedules which was not his fault.