B & M Automotive & Diesel Service

Oct 07, 2024

There's no better place than to have your vehicle serviced. Simply the best.

Sep 07, 2024

My daughter took her VW Jetta in and of course worried about the cost. They were so nice to her. Thet calmed her fears and price was reasonable for issue.

Aug 07, 2024

Always friendly and great service.

Aug 07, 2024

B & M provides quality work you can count on.

Aug 07, 2024

Great job 👍

Aug 07, 2024

Replaced all bearings in my Ford Excursion in 2019 and still running today. Great job!!

Aug 07, 2024

Very friendly and great work. I will return when I need more automotive work.

Aug 07, 2024

Had electrical / computer issues. Fixed issue to where the truck would operate just without dome lights. I had the truck towed round trip by AAA. The mechanic was reasonable. Still works to this day 3 years later. 😁

Jul 07, 2024

I have used this company for years NEVER HAD A PROBLEM with them til now. My car stop running my husband called Bob on Monday evening to let him know we were having it pulled to them (6-10) he said ok and NOT ONE TIME did he mentioned they were behind all he said is he had a worker with some kind of injury. I called Tuesday ( 6-11)and spoke to Bob bc no one had called me to let me know anything I asked had they looked at it he said nope I didn’t think anything bc they have always been good in the past. I called back Wednesday (6-12) asked him the question I was told no they hadn’t looked at it and didn’t know when he could bc he was short handed and there was 40 cars in front of yes u read right 40!!!!! Cars in front of me Needless to say with no call and kept up to date and just not being told anything. I had to have triple a pull To Webb’s on Emory on Wednesday evening about 2 pm Brain called me wanted to know what was going on I told him, he called me Thursday around 12 or 12:30 he told what was wrong and said if he had my blessings he would get them started on it and should be ready by that afternoon by 4:00 he had it ready and I picked up about 5:15 Thursday evening needless to say I probably will have a new mechanic

Jun 07, 2024

They helped me and my family get back on the road very honest people!

Apr 07, 2024

Their work seems to be real good,...thus far??? Their Prices is Truly REDICULOUS!!! Ask for a Tune up.. cost?!! Close to $600.00!!!!!

Feb 07, 2024

Very unprofessional. Lied about quote. Dishonest operating practice. I implore you to take your vehicle elsewhere.

Feb 07, 2024

Would give them a ZERO rating but 1 star was only one available. Nightmare of an experience!! DO NOT for any reason take your vehicle to this place. Had a quote from another shop that was extremely high (around $1700) and called around. Gave the owner Bob the car make and model and exact items that needed to be fixed. he quoted me “around $600”. I told him he better be sure bc I was having to pay $200 to get towed to him. He assured me around that price and they get to it immediately. After they got it, Gary, who was very professional, told me it would be around $1250, but they couldnt find the Starter. I found the starter myself and they still quoted me $950. I asked for a quote to emailed to me before they started on the heater hoses, and that they needed to help w the labor bc we were way off on the $600 quote. NOTE: other than Monday, I never got a call from them. Had to call each day. Even though we had snow, they were open everyday. Late Friday, I called to check on the quote and settle on price after I got the starter. The owner, Bob, lied and told me hoses had been changed. I asked about the $600 quote and he said “I get hundreds of calls everyday and I tell them all $600”. I told him that was bad business and that I had it towed to him specifically bc of that. I asked about not being contacted all week and not receiving a quote before the work and he said they hadnt done any work. He continued to make excuses and being smart and unprofessional and then hung up on me. I called back and said “you have my car, hanging up on me isnt acceptable” I then told him I wouldnt be having them do the work and he Hung up on me again. I immediately drove over and asked for my keys. The owner was sitting there and had a sharpening file in his hand. bear in mind I was never hostile or threatened the man. No idea why he had a file. The entire ordeal was nuts!! Never Again!!

Jan 07, 2024

They performed 100,000 mile service on my auto and did a very good job and the service was completed in a very timely manner. I would recommend this repair service to anyone needing auto repair work.

Dec 07, 2023

10/10 service! Pricing was extremely reasonable and everyone was so nice and knowledgeable! I had the A/C compressor in my 2014 Fiat 500L and it’s working great!

Dec 07, 2023

I flip cars here and there and i take all mine to these guys at B &M. They are very thorough yet cost efficient. Im very pleased with our relationship!

Dec 07, 2023

I have done business 3 times now with these fine folks. Work as always been exactly what we asked. Communication is always good. I highly recommend thier service for anything they offer. No personal relation. Honest review.

Dec 07, 2023

I really appreciate these guys! After moving from out of state and having a solid mechanic you have trusted for over 14 years, it's like having to find a new doctor too! I am so thankful I found these guys! They have been so helpful and honest every single time! When I first moved here, I worked for UPS using my vehicle out of Oliver Springs. Let's just say that was not good. I've had issues ever since. Going up and down mountains was hard on my vehicle, and unfortunately, my light came on. I knew it was the transmission. I took it in, and they went thru it and told me they would check out everything they could and get back to me. Sadly, it was my transmission. They were super kind, and we decided it would be better to just get another vehicle, and they agreed. I really appreciate their honesty and hard work! Like I told them when I left...I will be back with the new vehicle because I know I found my mechanics for life here in Tennessee!

Dec 07, 2023

Professional quality service. No hidden costs or surprises when it came time to settle up. Will definitely take my vehicles to them again for my repair needs.

Dec 07, 2023

Thank you B&M automotive! They are Honest, Experienced, and affordable! The first place that I took it to said that I needed another motor and boy were they wrong. I’m glad that I found B&M and they were quick to let me know that I did not need another motor. They knew exactly what it was and had it fixed in no time. I highly recommend them!

Dec 07, 2023

They did a great job it was in and repaired very quickly I highly recommend them

Dec 07, 2023

had an electrical problem with my f-150 (parasiticdrain). Battery would die every 2 days. They traced the problem and at a great price ! they know what they are doing.

Dec 07, 2022

I had an amazing experience here at B & M! Both my mom and I had been having problems with our Toyota Priuses, this is the closest shop that works with hybrids but unfortunately we live about an hour and 15 minutes away. Boy am I glad that we drove this whole way! We arrived there as they opened and told them about the cars problems and stayed to chat for a while. Marty, the main mechanic mentioned how they had been operating with just two employees and the manager because everyone else had quit. Because of that they were unsure how soon they could get to my car. I wasn’t super happy about that but I understood that it was out of there control. Because I was trying to leave shortly for the start of school, I really didn’t have much time to waste, but again, they couldn’t do much about it. My mom and I had about a days worth of errands to run around Knoxville so we told Marty that we would be around for that day in case they miraculously finished with the car. About an hour or two before they closed we got a call about the car. Unfortunately, my car was totaled, but because they were so fast with their diagnosis I still have plenty of time to figure out what to do as far as school goes. I would highly recommend coming here for your auto repairs. They were very considerate to my need for quickness even through their rough times, they were all very personable and I really enjoyed standing there listening to them talk, and so if ever I come back after college, they have gained themselves a customer for life. Thank you so very much Marty, Bob, and Gary.

Dec 07, 2022

I had them do some repairs on a somewhat Frankenstein VW trike I just acquired. They did a FANTASTIC job figuring out what I had and then getting it road ready. A special thanks to Diego. Dude, you are my go-to guy for anything I need on this trike. Awesome people and awesome service.

Dec 07, 2022

Just wanted to give a shout out to Bob at B & M. Very professional and did great work on my suspension repair.

Dec 07, 2022

Stopped in to get help with an 01 Dodge we are rehabbing, the guys are very nice and very helpful! Took care of my abs brake sensors that were melted in! 😳😁

Dec 07, 2022

Fast and honest service, really nice people.

Dec 07, 2022

These guys are great. Repair was quick and price was well below the estimate.

Dec 07, 2022

They go above and beyond!