Back To Basic Automotive

Nov 28, 2024

This is a long overdue review but these guys are awesome! My brother has been coming here for years and finally when I moved back to AZ I have brought in each of my 4 cars - they are honest, fair, and do such a great job. They truly know what they are talking about and perform a quality service. Thank you so much!!

Aug 05, 2024

Bad juju,don’t go there! They lie!

Jul 05, 2024

Go here. They know what they're doing

Jul 05, 2024

The customer service was okay, Jordan was kind however the actual vehicle service was the worst I have had so far. My car wasn’t starting correctly and I also wanted the brakes to be checked. I dropped my jeep off to be serviced they kept it over night and worked on it the next day. They claimed the next day that absolutely nothing was wrong with it although it was still not starting. When I inquired about the brakes there was nothing in the notes but Jordan went to ask - the mechanic said “they were all good” (they squeak) all-in-all I paid $99 for there to be zero resolution on both of my issues. I was hoping this would be my new mechanic since it is nearby. I want to ensure anyone who comes here knows that this will probably be the case for them too. I am going to go to the dealership because my experience with Back To Basics Automotive has scared me away from local auto businesses. Lack luster, I hope the owner is notified of this experience.

Jul 05, 2024

This is the place we take all of our work vehicles. They are fast and reliable.

Jun 05, 2024

They are wonderful! I've been a happy customer for 20 + years.

Jun 05, 2024

I have my madres vehicle service here, two of my cars have been here. Always diagnosed and comes back mechanically sound. I have had no issues with most recent Automobile HVAC service on my mom alike her prestige vehicle. Mine will be coming up on a shake under the hood or suspension strut assembly, and even must if needed specs from insights of vetted mechanics.

Feb 05, 2024

These guys did a great job working on my ASU daughter’s jeep. Easy to work with and prices are very fair.

Jan 05, 2024

Also been coming here for years. Agree honest and dependable. Several times they found a problem and were upfront about it can wait…save $

Jan 05, 2024

These guys are a delight to deal with and are very transparent about pricing and costs overall. Sometimes they quote me and it ends up being hundreds LESS, never more.

Dec 05, 2023

A class act in every way. They know what they are doing and their prices are extremely fair. Highly recommend.

Dec 05, 2023

Back to basic is my go to car shop. I’ve tried others who have literally tried to scam me in to paying up to $2k of unneeded repairs (which I know I did not need because I’d just done the work recently and another trusted shop confirmed it was unneeded), but every time I go to back to basic they are fair and honest. Even when I’ve brought it in with concerns they will be honest if there’s nothing needed and don’t try to upsell. They go above and beyond, even going on a ride along with me to hear the concern myself(of course it didn’t do it that day). They’re also very friendly with good customer service. I’ve tried several places in Phoenix but they are the one I trust.

Dec 05, 2023

Dave knows how to take care of you. My whole family we bring our cars here. They know what they are doing and will do it right. U can trust your car being In good hands. My wife and I bring all the major jobs here.

Dec 05, 2023

For the owner! I will definitely spread the word! As I was leaving today I witnessed the owner/employee almost purposely hit a nurse/student, as she left he then pulled in a parking spot and almost hit another nurse/student car door!!. He got out, started screaming at this nurse/student about how they can’t park on a public street, started screaming horrendous things, flipping her off, and started harassing them. He wouldn’t stop calling this person names I can’t even write, he then walked into the place of business, opened the garage doors blasting music and proceeded to keep flipping them off as they were driving away. I’m shocked this place of business would be so unprofessional towards people parking on a public street (opposite) of their store. To almost hit someones car on purpose, try to hit another person in their car. There are no signs that say customer parking only. Sad to say, this man was so off his rocker, and didn’t seem to hesitate to come after two people in their vehicles. Proceed with caution. If they treat people this badly for being in a parking spot, I can’t imagine what they do behind closed doors :/

Dec 05, 2023

Friendly but pricey.

Dec 05, 2023

Great people

Dec 05, 2023

Great service, honest shop, and quality repair and parts. Treat you decent - like you're a human being vs. an ATM.

Dec 05, 2023

I will definitely let you know I'm up for repairs there now my daughter recommends them highly . She said excellent work and great prices. Being a retired mechanics daughter we know good mechanics.

Dec 05, 2023

I've been taking my 20 year old Suzuki here for years. They are always upfront, honest and capable. Great shop!

Dec 05, 2023

Ive been a regular here for several years but after a recent experience I will not be returning. I dropped my car off for an oil change and when I called 7 hours later to see if it was ready they informed me they broke a nut on my wheel and it would cost me $400.. No one informed me they’d be doing anything to my car besides an oil change. Super disappointed in the absolute lack of communication, accountability, and service.

Dec 05, 2023

I’ve never been happier going to get my car fixed! Seriously so nice, fixed my car same day, lent me their shop car so I was not stuck and did not make me feel pressured in anyway for extra maintenance. 100% going back for anyone in my family’s cars and recommend. From always putting car troubles off they make me want to go overly day. Sounds extreme but that’s how amazing the experience and their work was. My AC feels better than it did when I got the car. Thank you!

Dec 05, 2023

Nice place to get your car fix

Dec 05, 2023

Nice shop

Dec 05, 2023

Spoke with Dave on the phone about a sound we were hearing from the front wheel to ask if he could take a look. We came in and within an hour he found the problem (a loose brake caliper which could have been catastrophic) and had the car ready to go. Amazing service.

Dec 05, 2023

The best vehicle mechanics in Phoenix, hands down.

Dec 05, 2023

Trust them. Never had an issue with them.

Dec 05, 2023

Very informative and will let you know what needs to be done on the vehicle before it's worked on. They will not force you to get things fixed and then have to pay. Love this auto shop

Dec 05, 2022

Excellent service

Dec 05, 2022

Great customer service!

Dec 05, 2022

I have been to Back to Basic for various tune ups for my 2005 Scion Xb and they have by far been the best auto shop I have ever been to. Absolutely incredible service. Friendly staff, very fair pricing, and quick turnaround.

Dec 05, 2022

Incredible service. Very skilled group of guys who are realistic with their prices. This isn’t a shop that’s going to BS you. They are efficient and personable. I will be eagerly recommending their services to anybody. Very upfront about everything that needs to be done and they’ll do the repair quickly and thoroughly. Thank you to everyone there for giving me an above-expectation experience.

Dec 05, 2022

These guys rock they work with us and help us take care of our clients over here at the Human Service campus they are professional and trustworthy what more can a girl ask for

Dec 05, 2022

Very professional establishment, they have even charged the batteries of the homeless from time to time for no charge...back to the basics indeed...