Baker Auto / Lacy's Alignment

Oct 07, 2024

Excellent service, very reasonably priced

May 07, 2024

Amazing work. Car went from being impossible to drive over 60mph to smoother than my Lexus RX350. They also caught the fact that my brake caliper bolts were loose and tightened them for me. Much appreciated, will definitely be taking my other cars here. Worth the couple of extra bucks, not even a question.

Mar 07, 2024

The staff is friendly and tries to help you in every way possible, instead of trying to rip you off like most other places

Dec 07, 2023

Great customer service! Baker Auto was able to diagnose a brake issue on my truck and they expedited the repair in a timely manner. I highly recommend this company!

Dec 07, 2023

Great shop. If you’ve got a question their techs are happy to come look at it with you. Reasonable prices. Great location.

Dec 07, 2023

Received same-day diagnostic and repair service for my VW and its laundry list of issues! With their superior customer service and reasonable rates, Baker auto exceeded my expectations and I would highly recommend them to anyone in the area!

Dec 07, 2022

100% highly recommended! Whether you're trying to keep your daily driver running reliably or, like me, you have a prized vintage/exotic, JR can be trusted completely. He has encyclopedic knowledge, mechanical genius, high integrity and he's cool and funny too.

Dec 07, 2022

I completely trust the people here to do a great job and at a reasonable price. Not the least expensive but not the most expensive. I know when they work on any of my vehicles the repaur will last. High quality people, high quality work. I'm not foolish with the money spent on auto repair. Take it to Baker Auto/Lacy's Alignment and it gets repaired the first time.

Dec 07, 2022

I found these guys when I had had it with Woodie's Auto (never use them!) and BMW. I knew they dealt with luxury brands (even my old 2006 clunker) and the intricacies of such engines, parts etc. But boy did they surprise and impress me not only with their wealth of knowledge but also lovely demeanor and very fair diagnoses. You will always get the truth and you can feel confident that they will always tell you what needs to happen asap and what can wait. Very fair prices and just a great find in Charlotte!

Dec 07, 2022

I purchased 2 vehicles from here, found them To be very fairly priced. Good vehicles

Dec 07, 2022

JR saved my car a few months ago! My car started doing this weird thing while I was driving. It felt really unsafe but no lights were on. I took It to Firestone first because it was closest to where I was. They told me that it was being caused by uneven tread on my back tires, so I bought new tires. They didn’t tell me until after I paid that they were not actually able to recreate the problem. It wasn’t the tires. I took it to the Subaru dealership next and they claimed to have driven it and also were not able to recreate the problem. I felt like I was going crazy at this point because it was happening every time I drove and now two mechanics had told me that they didn’t experience it. My husband suggested that I take my car into Baker. I received a phone call from JR a few hours after dropping it off. I expected to hear that he wasn’t able to recreate the problem, but he was! He told me that it happened as soon as he took it out on a drive and that it was really bad. This validation alone was enough for a five star review. He kept it for a few days trying to diagnose the issue because the engine wasn’t throwing any codes. He brought in a Subaru expert with a special computer and still no codes. So he tried the least expensive possible cause. It was between spark plugs and transmission. So he replaced the spark plugs and that was it! A broken spark plug. JR took time and care to figure out what was going on and to find a solution. I am so appreciative and will definitely come back for future car needs.

Dec 07, 2022

Technician were cool and knowledgeable. They know there stuff.

Dec 07, 2022

Thank goodness for Baker’s! I’ve been recommended “crap” at two other mechanic shops/dealerships and wasted so much of my money without ever having a resolution. Bakers was the first place I’ve been to that 100% solved my car issue. Very thankful for this shop and their honesty and knowledge. It’s a small shop, nothing glamorous, but good mechanics and staff. Will be going here again in the future!

Dec 07, 2022

Very knowledgeable technicians at the shop. Did a good on alignment on my Benz GLk 350. Couldn't be more happier.

Dec 07, 2021

These guys did a fantastic job aligning my M4, and took the time to come out and explain what they did and why- this is not the cheapest place to get an alignment (mine was around $140 with tax) but it's a prime example of getting what you pay for. I will continue to use these guys for service as long as I live in uptown.

Dec 07, 2021

Baker Auto is just terrific in my experience (2005 Infiniti). They and I work closely together to SAVE me money, and it shows in the reasonable amounts that I pay to them. The quality of work that to do is excellent, and they have the detailed evidence to support that.

Dec 07, 2021

Best alignment shop in Charlotte. Employ a few fine mechanics too ;)

Dec 07, 2021

I asked them for a full break down of my quote and was given a certain price for what each aspect of my repairs would cost. I gave them the OK, and after picking up my car, was charged almost $200 for my car to be towed to Belmont for a sublet shop to do my repairs. I was never informed that I was being charged to be towed and could have made the decision to bring my car to another shop that would have done my repairs on site and not charge me for it. I got screwed by them trying to hide that charge for me. After bringing it up to them, I was given half of my money for the charge back but was told they couldn't give me the full price back. This charge was 2/3 of my total price. Other than that, got a fair price for the work I did get done so I would just check EVERYTHING you are getting charged for and get a hard copy of a price break down prior to service. Wouldn't recommend, not trustworthy and transparent.

Dec 07, 2021

I bring my cars here for service and repairs because to me having a good mechanic that you can trust is as important as having a good doctor. The folks at Baker Auto have expert knowledge and they operate their business in a way that puts the customer's interests first.

Dec 07, 2021

They did an amazing job on my alignment. I cannot recommend them more if you're having alignment issues. I forgot how nice it is to drive on a proper alignment.

Dec 07, 2020

Awesome staff , friendly and quality service

Dec 07, 2020

Baker auto does great work and full of friendly people.

Dec 07, 2020

Extremely helpful and great prices

Dec 07, 2020

Have been bringing 3 cars to J.R. the owner at Baker for some time...one ..a classic I inherited from my late Mother was totally fouled up by an unscrupulous mechanic...J.R and his staff corrected all problems.....They are knowledgable ...honest and good people....Two of the cars are Volvo's. ...

Dec 07, 2020

Honest and upfront quality service and people

Dec 07, 2020

The guys at Baker Auto were very nice and seemed knowledgeable. They fixed my Infiniti in just a day and it was quite cheap. Thanks.

Dec 07, 2020

Top notch service and quality