Basset's Service Center

Jan 30, 2025

Great honest work provided, very knowledgeable team of mechanics, Ms. Millie was also very helpful and great with communication during my jeep problem which was solved fast.

Jan 06, 2025

.My go to shop. They seem honest, the service is good & reasonable prices

Jan 06, 2025

Great service great price I will be back

Dec 06, 2024

Our clutch went out and Bassetts was SO wonderful to work with. Kind, honest, informative and gave us a great price. Highly recommend!

Dec 06, 2024

Brake fluid changed + new wipers

Dec 06, 2024

If you are looking for a great mechanic shop then look no further! Scott, the owner, is amazing and so is his staff. Millie, who runs the front desk, is warm and inviting, and she doesn't mess around, she takes care of business! All of the mechanics are friendly, knowledgeable, and possess the one attribute everyone looks for in a mechanic, they are honest!!! At Bassett's they don't treat you like an ATM, they treat you like a human being.

Oct 06, 2024

Needed my camper inspected and this EXCELLENT TEAM took a care of me and got me in and out! Thank you so much!

Oct 06, 2024

The folks in the office and in the garage have taken good care of my vehicles for 34 yrs :). Thank you Basset's!

Sep 06, 2024

My granddaughter and I went in for a wheel alignment. The mechanic said that we needed new outer tie rods. (We did). They quoted a price. We agreed to the service. They later called and said that we needed new back brakes. Figuring that it was only back brakes and shouldn't be more that $200 we okayed the service. Mistake. We should have asked for the new price including the brake job. When the service was finished, the price had jumped over $400.When we asked why the price was so high, they told us because they changed the rotors as well. When asked about it, they said that they always change the rotors with the brakes. They failed to mention this to us when they quoted the service. They failed to tell us if the rotors even needed changing. I feel like they took advantage of us. I assume some responsibility for not asking how much the total service would be, but I feel they should have told us about the rotors, which, to me, is another service.

Sep 06, 2024

Wonderful service as always ! For mine and my families vehicle's! From brakes (pad and rotors) since most don't understand pads and rotors are part of your brakes and nine times out of 10 need to be replaced. Especially defaced rotors.

Apr 06, 2024

Excellent Service!!

Apr 06, 2024

had engine issues for almost a year they diagnosed and fixed my problem overnight when 3 different shops turned me away 10/10 thank you!!!

Feb 06, 2024

Always an cellent experience.

Feb 06, 2024

Amazing service every time!

Feb 06, 2024

Everything and everyone did a perfect job. Had service at another shop 3 times and couldn't fix it. Scott new what the problem was and fixed the mistake and it was easy. Thanks to the whole staff. Excellent!!!!

Feb 06, 2024

Excellent as always, goes the extra mile to make sure your vehicle is fixed the perfect way

Feb 06, 2024

Good service. Never have an issue.

Feb 06, 2024

Great shop super friendly and super helpful

Feb 06, 2024

I definitely like to thanks to these guys for the service they did on my expedition. Had an emergency on my expedition with a break line and he was able to get me in the next day. Not even 08:00 I got a call about my truck being done. The staff was extremely polite. You guys definitely have a new customer. Thanks

Feb 06, 2024

Swift service, trustworthy, and good prices

Feb 06, 2024

The

Feb 06, 2024

The people over at bassets are truly genuine and helpful! Have no doubt in my mind that these are the best mechanics in all of Rochester, whenever someone is in need to a trustworthy mechanic I will always recommend the fine people over at bassets!

Feb 06, 2024

They are so friendly.

Feb 06, 2024

This shop goes above and beyond! Honest, superior work and crazy exceptional customer service. We are so happy to have found them for our daughters car in Rochester. A true gem and 100% recommended!

Feb 06, 2024

Top notch service, very good communication. Worked through a problem for me and made logical sense of it all throughout the repair. I will definitely return for other work when needed.

Feb 06, 2024

Very friendly mechanics and the work is always thorough and meticulous. Happy customer!

Feb 06, 2024

👍

Feb 06, 2023

Amazing people and Amazing service

Feb 06, 2023

It's my place to go. Always friendly and most of all... definitely knowledge. Will never overcharge you. I only can say the best about this place... and decent delivery time.

Feb 06, 2023

My husband and I both use Basset Service for all of our vehicle's needs, they have always been very honest and trustworthy, they never try to push more than what is actually needed. I would and have recommend them, and will continue to use them for all of our vehicle needs.

Feb 06, 2023

Overpriced! Charges over $100 for a service other businesses do complimentary.