Beechmont Ford Service Center

Oct 07, 2024

I have bought over $600,000 worth of vehicles from Ford new not including my used vehicles or that leased a fiesta for two years. However, when things have gone wrong with my vehicles, I have never been taken care of by the Ford company, even though my vehicles have been under under warranty when I made the complaint about the issue with my car. The fact that they service text diagnosed it wrong and we even went back into the office three times to ask more sense questions because we didn’t think they were right however, taking it back too much two months later when my warranty was only 400 miles over the limit Ford Would only pay a third of the cost! I was very disappointed but needed my vehicle back after a month of dealing with it being broke while continued to paid the payment of $1150 without having the use of my vehicle. Most likely this will be my last vehicle that I will purchase not only because I am dissatisfied with these experiences but mainly because I am 80 years old and instead of making me feel appreciated for the support I’ve given throughout the years. All I feel is old and unimportant to Ford! Especially Beechmont Ford!

Aug 07, 2024

Paided to have a chip key done that another person messed up an messed up my programming an ford fixed it

Jun 07, 2024

Outstanding

May 07, 2024

I had no credit at all, and they helped me get a great car! Very nice and respectful!!

Mar 07, 2024

Friendly, efficient and met all my expectations

Feb 07, 2024

Bought a F-150 from Bill gramann. Great deal.very personable.

Dec 07, 2023

I highly recommend Beechmont Ford for Sales and Service . My Service Advisor was Robert, he was great , very polite and made sure to keep me updated on my car while I was waiting on it for it to get serviced . Thank you Robert! You are awesome!

Dec 07, 2023

Milford Ford let me down repeatedly, then Ford in Florence let me down, beechmont finally completed the work that the others failed to do. Beechmont employees also treated me like a person and were very helpful.

Dec 07, 2023

Not helpful or very nice people it was aggravating dealing with the salesman

Dec 07, 2023

TERRIBLE SERVICE!!!! Ole lady took her car in for maintenance (tire rotation, oil change , filters, etc. ) We we’re told the tech was going to start the car that day and be finished the next. After waiting a full 24 hours we called and asked for an update. The service writer told us that the tech hasn’t started on the car because of the “Holliday” and that it will get started today. He also told us that he would call back in a couple minutes with more information. Never called back so we did , car hasn’t been touched still and it has been 3 full business days. I wouldn’t be upset if they would have just made clear communication and not blame their techs for misinforming their customer.

Dec 07, 2023

Easy to schedule a convenient time online. Quick and efficient oil change and tire rotation. Tom in the Parts Department really went above and beyond in helping me order some accessories. He was patient, kind, and very accommodating. He's an asset to your business. Thanks again, Tom!

Dec 07, 2023

Horrible service! Past three times I've taken my vehicle for service they have failed to complete the task in a timely manner. My vehicle came back in worse condition one time (my brother had this problem once too). No one is willing to step up, lead, and take responsibility - always the line of "I'll have your service advisor reach out to you." This has never happened. In short, the service is so poor that I have not only become disgusted by this dealership, but the Ford brand as a whole.

Dec 07, 2023

The girl who was scheduling was so rude and dismissive I said forget it. All I wanted was to see how much money it would be to fix my old car. If it was too much I was prepared to buy a new car there. But I’ll never go back there!

Dec 07, 2023

Tried to scam me saying my warranty wouldn't cover issuse. Another dealership took care of me right away, no issue.

Dec 07, 2023

Buyer beware even when you buy the Ford premium warranty, they will charge you $190 diagnosis fee on top of the deductible.

Dec 07, 2023

I purchased a Subaru WRX From this dealership October of 2022 and it has been nothing but CHAOS. This dealership sold me a vehicle that needed thousands of dollars worth of maintenance and took advantage of me because I'm young and told me it just needed a ac recharge. The vehicle needed A LIST of things not to mention I had to REPLACE the WHOLE AC COMPRESSOR. They cant even do maintainance on a vehicle that isnt FORD so they send me down the road to subaru and theyve been blaming eachother the whole time on whos fault this is. I am not happy. Ive had the vehicle nearly a year now and its been nothing but trouble. In fact i dont even wont the vehicle anymore. Its Sat in my driveway more than I've even drove it and now I'm stuck paying $500+ car payments for a BROKEN CAR. AS SOON AS IT GETS OUT THE SHOP NOT EVEN A MILE THE CHECK ENGINE LIGHT COMES ON ITS NOTHING BUT PROBLEMS. DO NOT PURCHASE A VEHICLE THAT IS NOT A FORD FROM THIS DEALER.

Dec 07, 2023

No problems...great crew of guys

Dec 07, 2022

Disappointed. Had to be sent to Beechmont to get a piece fixed on the vehicle that Mt. Orab (where I bought it) couldn't fix it. Scheduled oil change and body work to be completed in one day. They called when the part came in. Set appointment based on that. I had to call them to see if my car was complete only to be told I now have to take the vehicle back up there because the part was damaged. Nothing was checked prior to making the original appointment.

Dec 07, 2022

Such a fiasco if you have any other name brand car but a ford in the service department, Even though you purchased the non ford vehicle at ford

Dec 07, 2022

Excellent costumer service!

Dec 07, 2022

Excellent service, quickly got me back on the road.

Dec 07, 2022

Friendly, timely, great customer lounge, free wifi and popcorn!

Dec 07, 2022

I took my car in to the Beechmont Ford Service Center mid May to have a check engine light diagnosed and fixed. They quoted me $1000 which was no problem, I understand labor and prices for parts and all. I was told the parts had a two year warranty and if I had the same issue to return to the dealership and they would take care of it. A couple weeks go by and the check engine light comes back so I schedule an appointment at the dealership to get it looked at. Took my car in on Tuesday June 7. I was quoted an additional $750 after being in the dealership not even a month ago for the same problem. They told me that because it was a malfunction with a different part, the warranty would not cover the repairs. This made me wonder why this issue was not found the first time around. I reluctantly agreed to do the repair. I was told my vehicle would be ready for pickup on Thursday June 9 but I did not receive a call or notification saying it was ready so I decided to give it a day. I tried calling the service center 5-10 times throughout the day and did not receive a call back so I went to the dealership in person only for them to tell me the vehicle was not ready and to come back Monday June 13. Come June 13 the vehicle is still not ready and pickup date is extended to Tuesday June 14. Now would be a good time to add I was never offered a loaner vehicle while the repairs were being done to my car. UPDATE : Today is June 14th, pickup has been pushed back once again. Fingers crossed I can get my car back sometime in the next few days. UPDATE 2 : Today is June 15th. Pickup is pushed back for the 6th time. Day 8 and still no loaner car. Spoke with someone today and he said it could be in the shop for another few days. I just wish I was told all this in the beginning I may have gone another route especially for the price that I am paying for them to fix something that should have been fixed my previous time at the dealership.

Dec 07, 2022

I took my truck in to get tires balanced. Turns out it needs special balancing called "road force". They kept my truck all day without calling me. Finally I called them after dropping the truck off 9 hours earlier. They had an emergency that prevented them from balancing my tires and were just going to keep it and work on it the next day without even calling me. I complained to get my truck back that night and they said they would send a guy to my house to pick it up the next day and get it done. Haven't heard from them, it's been a week. First attempt to get service for the new truck. Off to a bad start.