Bell Road Automotive

Nov 28, 2024

This place is really unprofessional. I took my car in & the same day I was given a diagnosis of a thermostat. (Exactly what I assumed it was) I was told it would be fixed the next day & ready to be picked up. I got a call the next day & they were telling me that several things were wrong. My radiator had “stop & leak” was pouring liquid. My head gasket was more than likely blown. & I was told that it was 8,000 to fix. When initially was quoted 700. Anyways, I towed my car out as I felt they were being dishonest. Stop & leak was never poured into my car & it is really unfortunate they just make things up. I took it to a reliable mechanic & an entire diagnostic was done. All that was wrong was the thermostat. They were trying to replace the entire cooling system even though there was no issue with it. I believe they saw a female & thought they could get money. So disgusting, and I am sure they will have some excuse. But when my boyfriend picked the car up he told them no stop & leak was poured. And they had no response. Just seems so ignorant & dishonest! Bell Auto is misdiagnosing for extra profit, and they should not be doing service if this is their morals. Also are manipulating women who seem incompetent! Which a google search can answer most of your questions. But I am in schooling for automotive. So jokes aside you messed with the wrong person. Hope people like me can read this & choose a better shop!!!

Nov 05, 2024

Good spot. Had a water pump die on a Friday. They got me in end Saturday and fixed by Monday. A bit more expensive than the other place I go, but I would have waited til Thursday. Good folks.

Nov 05, 2024

My experience here was awesome. They quickly diagnosed the issue, explained everything and got me an estimate fast. They were also very transparent on the pricing. They told me they could get it done by the end of the day even though they were closing soon and it was a multiple-part replacement (alternator and battery). They even drove me home while the car was being worked on and picked me up when it was ready. They ended up having to stay about 15 minutes after closing to finalize things. They were extremely friendly throughout the entire process. They were very knowledgeable and did a great job. Almost all parts come with a 3 year/36000 mile warranty. Highly recommend!

Oct 05, 2024

Bell Road Auto. A fantastic knowledgeable team. Reinette, Andre, Robert, Liz, Laura, and a host of Master Technicians make up the heart of this crew. My family and I take all our autos including SUVs and big trucks to Bell Road Auto where we are treated like gold. Nice strong work. Keep it up. My kudos to this fine family business.

Sep 05, 2024

Great service, great price, very fast! Finally someone we can trust, will go again when needed. Update. Nice people, however. With their latest finance option I feel lime they use this to overcharge. After the estimate, to which you are shocked it’s so high, they offer the payment plan to make it bearable. Sure that’s a great option but my last 3 visits have been higher than typical online averages. A lot higher.

Sep 05, 2024

Last year I brought my truck to this shop to make repairs that was covered under and extended warranty. The time chain needed to be replaced as well as the camshaft. The amount of repairs were so great that I had to pay an additional $12,000.00. I was stupid and ignorant enough to pay the $12,000.00 because I was convinced that the work would be under a 36 month warranty. Last week my timing chain and camshaft broke again and the shop refused to honor their warranty and make the repairs. They just gave me excuses why the repairs are not under warranty. If you value your wallet and your vehicle at all I would stay away from this place.

Aug 05, 2024

I had a pretty unique repair needed on my Mazda and the folks at Bell Road Auto took care of it so promptly and efficiently. Everyone that works here is super friendly and will do everything they can to assist you with any car troubles. If anything goes wrong with my vehicle in the future (knock on wood that it doesn't), I know where I'll be going.

Jun 05, 2024

I've thrown different issues at them, and they've solved every one of them. Very knowledgeable, honest, and nice to talk to. I won't be going anywhere else, that's for sure.

Jun 05, 2024

Love this place. Have an older car and they have no problems fixing it. Great customer service.

May 05, 2024

Professional,Honest,Polite Great place to take your vehicle for Repairs!

Apr 05, 2024

They will help ASAP very versatile experience with all automobiles

Mar 05, 2024

One of the very few American Mom and Pop shops left. This review is long overdue 88 Jeep Comanche-Difficult diagnosis and the owner himself test drove it with instruments attached onto the truck to diagnose the shutdown issue-SOLVED Brothers Toyota Solara-Diagnosed elsewhere as clutch-replaced for small fortune-not the issue-they didn't want to hear it-took Solara here-Correctly diagnosed as broken bracket in the clutch pedal itself-Solved-Should have went here first Former Boss-2012 Ram 1500 crank no start-Correctly diagnosed as fuel pump relay inside tpm-Owner suggested to do a full bypass with an oem bypass kit-SOLVED-Not an issue since-Dealer wanted to install new fuse box with new relay inside-would have been an issue again Brother in law-Honda Accord from California- Wouldn't pass emissions-SOLVED-with practical solution making it AZ compliant and getting rid of the extra junk that fails $$$$$$$$ This is the shop guys. Owners have the knowledge and experience. Very pleased, all those vehicles still running years later with no issues

Mar 05, 2024

Thought it was a good shop but the service writer Andy is always drunk if you look around the shop you'll always find his shooters dude likes to drive customer cars drunk to only a matter of time before he wrecks someone's car

Jan 05, 2024

Came with break issue, they fixed it precisely. They also found an issue with the engine belt before it running down. Thanks for extending the life of my old Nissan. Andre and their team are honest mechanic. The price is fair. They did the job in the correct way rather than the easy way.

Jan 05, 2024

Cool folks

Jan 05, 2024

I took my 2007 Saturn Vue to Bell Road Auto before and they got me right that’s why I took my 2011 Juke there they fix my little bug 🚘 in two days and she running smoothly. The customer service is great and I love they work with Snap and they even drove me home.❤️ Thank you guys for saving my car.

Jan 05, 2024

I've been in here several times. They are great people to deal with. Very knowledgeable, fair prices, excellent work and they put up with my silly questions.

Dec 05, 2023

Always friendly, fair, and informative. Can’t recommend Bell Road Automotive enough.

Dec 05, 2023

I have come to Bell Rd Automotive a number of times. I started coming here simply due to it being a mile away from home. I come back because they are honest and do good quality work. I have an old car that has constant issues so things have added up. I get really frustrated and even when I’m heated they are able to simplify things for me to understand what is going on and what they will be doing from there. They aren’t cheap. But for the work they do, they are fair. You shouldn’t aim for cheap anyways when it’s your car. I appreciate the honesty. And I genuinely am impressed with how quick they get things done with how extensive some of the work can be. I have joined their car care club and even got a NAPA credit card through them for the benefits when I end up needing costly service. I will always keep coming back.

Dec 05, 2023

Nice people and quick service, only thing is that I brought it in to get my A/C fixed and after I brought it home, the blower stopped working. I’m not sure how cars work and it could totally be a coincidence but it is a little suspicious that my heat stopped working the day I brought it home 🤷🏼‍♀️. Especially since I saw another review saying their heat stopped working after bringing it in for their A/C. They did repair the blower, though, and had good service so I appreciate that! Even though it was $550. They even gave me a ride to pick up my car which was awesome.

Dec 05, 2023

The Best place for your car or truck

Dec 05, 2023

The staff here was extremely knowledgeable and friendly! Looked up the reviews and decided to take a chance, I'll forever be a Bell Road Automotive customer. Thank you for being so kind and not breaking the bank with your extremely reasonable pricing.

Dec 05, 2023

Andy is an honest mechanic. Not the cheapest, but is honest. I purchased the car care club option. It is the way to go. Discounts on work and 4 oil changes. It saves so much in the long run.

Dec 05, 2023

Bell rd automotive is awesome they diagnosed and repaired a electrical problem that nobody else could repair on my 2011 chevy silverado!!!

Dec 05, 2023

Fast, efficient, responsive, excellent job.

Dec 05, 2023

Great people. Affordable and great work.

Dec 05, 2023

Great service at a great price, family owned and operated and such nice people

Dec 05, 2023

Great service great prices...friendly, very knowledgeable...and most importantly HONEST....

Dec 05, 2023

I had an unexpected emergency of 3 lug bolts needing to be fixed ASAP on my tire. Not only did they fit me in but I got a ride home. The service was great and very reasonable.

Dec 05, 2023

I highly recommend this business to friends and family. Very honest and fair! 6 Star business! It's almost time for a oil change I better give them a call

Dec 05, 2023

I was referred to Bell automotive by trusted friends and family members. I needed an oil change and belt replacement done before a last minute trip. Reinette at the front and Andre the mechanic were extremely kind, helpful, and attentive. They were so patient with me and were also able to finish my car the same day. I am so appreciative of their help and the excellent quality of their work.

Dec 05, 2023

Quote for brake pad replacement on 2017 dodge ram was 1057$ hahaha that's NOT replacing rotars either. That 700$ more than everywhere else I've called. Over 300% higher than everywhere else is INSANE. DO NOT RECOMMEND!

Dec 05, 2023

Rayna and Andy are very good people. Andy is knowledgeable and what he does not know he looks up. It's done right and he takes pride in making sure it's right.

Dec 05, 2023

Searching for an honest and dependable auto repair shop can often feel more daunting than the car issue itself. However, at this family-owned establishment, you'll immediately feel the warmth and genuine care from the moment you walk through their doors. While your car might still be in need of repair, the one thing you won't have to worry about is being taken advantage of. What truly stood out to me was their genuine love for animals, a clear reflection of the compassionate individuals who run this business. With no hassles or second-guessing, you'll leave with the confidence that your vehicle was correctly diagnosed and fixed, all backed by a reassuring 3-year warranty.

Dec 05, 2023

Simply terrible.

Dec 05, 2023

They ripped us off for a lot of money. I don't recommend taking your vehicle here, there's other shops that are honest.

Dec 05, 2023

This is going to be somewhat difficult since the owners are seemingly nice people. I brought my Wrangler JK to this shop for a general inspection and possible radiator leak as i was slowly losing coolant fluid. The Jeep overheated on my trip to Heber, i found out my coolant reserve was low, after replenishing the coolant the jeep was fine. Their inspection found a radiator leak and so it was recommended to replace it along with a cooling system flush. After this work was done, the Jeep is overheating past 2000RPM. They recommend replacing the thermostat. And then they replaced the thermostat again due to issues. Jeep is still overheating past 2000RPM. They recommend replacing the water pump. Same issue still. At this point, there was not much else to replace on the cooling system, so they recommend hooking up the computer and get some reading to find out what's going on. Clearly they didn't know what the problem was as they were replacing cooling components hoping to fix the issue. I lost faith in their ability, so i took my Jeep to a different mechanic. Same day, the other shop knew exactly what was going on. Bell Road Automotive had replaced my radiator and thermostat with after market parts, and so the jeep was overheating when load is applied to the engine as the after market parts couldn't keep up. Upon replacing the radiator and thermostat with genuine OEM parts by the new mechanic, the jeep is running perfectly. Bell road does not want to refund me this money as they say, they used OEM parts, and I didn't use them to fix the issue under their warranty. The new mechanic gave me the after market radiator and thermostat they replaced, i looked up the part #s and guess what i found... After market parts. In fact, the thermostat they used, says 'China' on it. And the radiator is made by Agility after market. What do you think?