Belle Tire

Dec 04, 2024

First, the good: they did the job. 3 tire replaced, a fluid flush, and a air filter replacement. Now the Bad: It took almost 4 hours to finish. And I was the first customer in the door that morning. And look, I get it. There’s a triage of which vehicles you work on. I am assuming they start with the automobiles that were dropped off the previous day/night. That said, I would’ve at least expected a 1 and a half to 2 hour wait. But almost 4 hours for a standard job without any major repair issues? Come on, guys. To top it off, I watched another customer (who came in shortly after myself) watch his truck get fixed, leave with it, and then came back complaining of more issues that either weren’t fixed or ignored by the crew. What the hell is happening at this location?

Dec 03, 2024

Great service. They are always willing to help

Nov 30, 2024

Black people this place is racist. They do not go by order of arrival. They go by skin color White people go 1st even if you are 1 hour ahead of them. 11/24/2024

Nov 09, 2024

Great service.

Nov 07, 2024

Asked to get vehicle inspected and was told i was going to be next one up. 2 and a half hours later and still wasn’t checked and decided to leave. No honesty

Nov 07, 2024

Came in for a simple patch Was quoted 1.5 hrs After 2 hrs was told they ruined the tire trying to fix it Then was quoted for 3 tires $936.00 To replace everything ( they did offer to replace the damaged 1 no charge) But I asked if that was the best deal he changed it to $1100.00 Said they couldn't do the $936.00 as quoted So I agreed but now I been here all day they haven't even taken my car back Could of least pulled off the other tires while waiting for the tires to get here from Plainfield again was told 45 minutes 1.5hrs later the car is still sitting where I brought it in at.

Nov 07, 2024

EXCELLENT SERVICE!!! I had suspension parts installed at another store incorrectly. From the recommendation of a friend I contacted Alex with Belle tire. I made an appointment and they were able to quickly identify the problem and fix it correctly!! HUGE Thank you to Alex, Kendrick, Angelica, Zack & Dylan!!

Nov 07, 2024

Hand down the best customer service. The gentleman with the dreads or braids is awesome. Alex is cool, too. Just the two that helped me. But everyone is nice and professional. Btw FREE plugs!

Nov 07, 2024

If I could give it 0 stars I would. Waited 2hours and 45min to get a REPAIR on my work van tire. Called ahead and said “would only take 30min”. They could care less about their customers. Horrible service and horrific wait time. Go somewhere else!!

Nov 07, 2024

I’m not a “car person”, but had to replace two tires and get the tire rods fixed and I was on the struggle bus! The team here totally took care of me and went above and beyond to stand by their company values and made sure I was safe in the road. Huge thank you to Alex, Kendrick and Justin up front and to whomever did the magic in the back! I cannot thank everyone enough!!!!!

Nov 07, 2024

We highly recommend Belle Tire for auto repair. They did a great job fixing the MANY things that needed done for our car: brakes, suspension and alignment. Thank you to Alex Nommay and his team for a job well done!

Oct 06, 2024

Obviously customer service is foreign to this location. Besides taking longer than quoted. When they were finished with my vehicle. They parked it in the lot , but never told me it was done. They also left it unlocked. Once I noticed it out there I went and stood at the desk. No one in front of me. The employee didn’t even acknowledge I was standing there. Another employee came walking by and asked the guy behind the desk if he was trying to get me out of there and he responded yes. Still not say a word to me. Once he gave me the receipt he didn’t apologize for going over time. I get out to my vehicle I opened the back door to see if they put the spare when it should go. Only to realize they didn’t even put the panels back in place that they took off to do the work, and trashed out the back of my work truck. I went back in to see why they wouldn’t put the panel back in place and why they would trash out the back. So he sent a tech out to replace the panel and I mentioned to him and the disarray that was made. He only put the panel back and left the other stuff looking like a mess.

Sep 06, 2024

Great customer service

Sep 06, 2024

I've had some pretty good experiences with the folks here. Had trouble with a car once, and there was an issue with a battery I had. And I had to go elsewhere to get a new battery, and the guys from Belle tires got on the phone with them and made sure that I wasn't charged for the battery. Then later, I had a flat, brought it to them and they fixed it at no charge. They've always been very friendly and their customer service is amazing.

Aug 06, 2024

Brad was incredible. As a single old woman, I hesitate to go by myself to get car maintenance alone but had to get new tires. Brad went over and above to make such I got the best tires for my car even though I was $20 short he found a way to make it work and get me the better tires for what I had to spend. Thank you Brad at the Rockville rd location. Patricia Marlowe

Aug 06, 2024

I was on a work trip nearby & for a flat tire right as I was heading out for a long drive back home. I came to Belle Tire for help without an appointment; not only did they take the nail out of my tire & patch it, but they did it FOR FREE so I could make it home safely. The whole team was so kind & helpful- I highly recommend! THANK YOU for helping me out while in a pinch! ☺️

Aug 06, 2024

I went in to get a oil change they did a awesome job I love how they put a a floor mat on the ground and a plastic on the seat and a plastic thing around the steering wheel so they didn't get it dirty or greasy. I will definitely get my old change their again and get new tires I'll give them my business

Jul 06, 2024

Good tire spot

Jul 06, 2024

Justin was professional, courteous and the reason I'll be back. I made an appointment for an alignment.

Jun 06, 2024

Terrible customer service will never go back to that one again

Jun 06, 2024

Bad costumer service ever. Do not go there. They took forever and there is a guy that work in front that's rude as F .

Jun 06, 2024

I had all pads and rotors replaced at another Belle Tire location roughly 2 months ago, and they were not done correctly. I had issues from the moment I left their location and they either couldn’t or wouldn’t fix the issues after returning on multiple occasions. I decided to take my truck to THIS location instead to have them figure out the issue and perform the warranty work. This location was able to get my truck in and out in under a couple of hours, with the correct type of pads (ceramic instead of semi-metallic) and fixed the issues I was having (excessive noise and metal shavings being stuck between pads and rotors causing premature pad failure). I will definitely be sure to use this location rather than the other location I initially used.

Jun 06, 2024

I intended to leave a negative review about the establishment, but the primary issue lies with the manager on duty. It is concerning that despite scheduling an appointment, customers are made to wait for an unreasonable duration of three hours for their vehicle servicing. Upon inquiring about the reason for the delay, the manager responded in an unprofessional manner, questioning why customers would presume to dictate how a doctor's office should be run. This analogy is inappropriate and does not address the core issue of poor time management and lack of customer consideration. Furthermore, despite having empty service bays and idle employees, the management team was observed engaging in non-productive conversations during work hours. This demonstrates a lack of care for customers' time and a failure to provide adequate compensation for the inconvenience caused.

Jun 06, 2024

Wasn't impressed.. waited almost 2hrs for them to tell me they couldn't help besides selling me new tires. But the older guy that looked at my car did give me some good advice!

May 06, 2024

Great customer service, go above and beyond

May 06, 2024

I love the people who work at this Belle Tire. They are always friendly and personable. They don't try to get you to spend more than is needed and they even plugged my tire for free when I got an oil change and an alignment. I went in initially because I got a screw in my tire and in a few hours, they'd gotten my tire fixed, an oil change, and an alignment. I was actually going this weekend for the oil change so the screw just pushed me to go sooner. I have never had a bad experience at this location.

May 06, 2024

If I could put no stars I would. Brought my car in for a slow leak in a tire, turned out to be a cracked wheel (not sure I believe this) they send the wheel off to be repaired and when they get it back they call to tell me the tire now needs to be replaced because it's got a bulge in the sidewall. I said that bulge wasn't there when I dropped it off nor was it there or brought up when you diagnosed the wheel damage. They call me back 20 minutes late and said the tech was wrong the bead just wasn't set correctly. Wait there's more.... They tell me it's ready to be picked up so I go to pick it up and it's still sitting on jack stands. Wait an hour for them to finish it. What a joke will not be back!

May 06, 2024

No, I Don't trust i got my car oil change then in a week the car requires oil maintenance so i do have sespect