Best Auto Repair

Nov 16, 2024

Fair honest and kind people working here

Nov 07, 2024

Fair prices and very helpful service

Jul 07, 2024

Fast and prepaired, good prices.

May 07, 2024

My car is a bit of a mess. It's got leaks. It started vibrating randomly while it was on a few days ago. Just always something every new year. These guys are so kind and took it in last minute for me. I was barely out for 2 days and can pick it up tomorrow. I appreciate their patience with me. Not to mention the fact that another mechanic would have taken advantage of my lack of knowledge and asked for more (which has happened many times with other mechanics). I'll give these guys my business as long as I'm in Portland.

Mar 07, 2024

Love the work they do. I trust them with my vehicle. They will work with you. I would give 10 stars if I could

Mar 07, 2024

Okay, people, Performance 💯 Customer service 💯 Service 💯 Scheduling 💯 Diagnostic- recommended and is credited to repair cost 💯 Location and parking, ( work it out ) 💯 Communication 💯 Pricing 💯 Now that I've told you, it's up to you to take your sick buggy to the Doctor of performance and quality... Smile, smile, smile, From the Chocolate Englishman 👊🏾

Feb 07, 2024

TO BE HONEST IF I CAN GIVE THEM LESS THAN A STAR I WOULD!!! When I arrived to my appointment, everything seemed to be in order, I was even allowed to stay in my car which I love the most. My Chevy equinox had cap fittings over the lug nuts which started to strip a little bit not enough to wear it was in manageable cuz I did myself with home tools. After about a good 7 to 12 minutes of them banging on tool to get around my look note which was still a testimony tire at the time he shows the lug nut cap and asked if he was able to do away with it in order to get the job done I agreed, as I'm driving off of the lot I realize my limit is now out of order call them immediately and ask if they could fix it for me or send me to a shop where they can pay for it. they strung me along over the course of the new year weekend this year and then on the 4th day of me calling he reluctantly declined to even know what I was speaking about and I spoke to the same mechanic the entire 4 days I was calling and tried to say that I was the one that messed up my alignment!! IF YOU CHERISH YOUR VEHICLE I REPEAT DO NOT DO NOT BRING YOUR VEHICLE TO THIS PLACE THEY ARE HORRIBLE WITH BUSINESS AND COMMUNICATIONING

Feb 07, 2024

They speak English they speak Spanish they are good everything on time

Jan 07, 2024

Alejandro is awesome! He was able to get me in and out within a few hours on the same day. I was quoted more than two times the price for the same job to fix broken studs. Best auto repair was able to save me $300-$400.

Dec 07, 2023

A friend got work on his vehicle done here. He seems to like their business and says it's a good auto shop.

Dec 07, 2023

Awesome awesome shop!! Got me in same day and charged wayyyyy less than other quotes! Other shops were wanting to do all this other stuff and these guys were able to replace the parts needed without the 2-300$ extra labor costs of removing intake and such. Great communication and friendly!! Rare to find shops like this these days!

Dec 07, 2023

Great service, thanks

Dec 07, 2023

Hands down the best auto shop in the city. They’ve been my mechs for the last 13 years and even when they make a mistake, they correct it.. 3 bimmers, 2 lincoln ls’s, a dodge intrepid brought back to life.. Give these guys their props!!! Thanks Eduardo and Family

Dec 07, 2023

I can’t say enough good things about Best Auto. Alejandro, Eduardo and the rest of the crew did a careful analysis of my old (but beloved) SUV, patiently explained what was going on in clear terms, and worked tirelessly to find a solution. It is so difficult to find an honest repair shop with fair prices, and Best Auto Repair is a that rare example of an honest business that does their job very well, and recognizes that a happy customer will keep coming back. I am certainly one of them, and I have now recommended Best Auto to multiple friends and family. They are now my go-go repair shop for all of my vehicle needs in Portland, and I can’t recommend Best Auto Repair enough.

Dec 07, 2023

Surprised me with almost $1000 extra from the quote because they "forgot something" classic bate and switch

Dec 07, 2023

These guys do a great job 👍

Dec 07, 2023

Thought they were a nice shop that helped fix my car when my cv axel went out. Come to find out they only half fixed it and caused more problems than before that I had to go spend more money on to fix at another shop because they wouldn't fix their mistake or return my calls. Their fixes here are definitely short term do not go here for proper repair on your vehicle

Dec 07, 2023

Took my car in because of the engine misfiring, wasn't sure of the cause. They had it fixed up the next day and were super easy about the whole thing!

Dec 07, 2023

We set up an appt at 9am when they opened. The employees did not show until 9:22am. We stood out in the cold. We finally spoke to the employee and the manager and we’re told they would not be able to get a diagnostic on our car until 2 days later. This mechanic thinks diagnostics are hard and “take a long time”. They were untrustworthy and I knowledgeable. We took our business elsewhere.

Dec 07, 2023

I’ve taken my Honda element to Best Auto a few times this year and I’ve appreciated the level of communication and transparency with price and service. Recently my family and I got in the Element to start a road trip and discovered the battery was dead and wouldn’t jump. I called Best at 5:30pm and Eduardo went out of his way to pick up a battery after closing the shop, brought it by our place and installed it. He really saved our trip and was generous and kind. Exceptional service.

Dec 07, 2022

Excelente servicio. Los felicito.

Dec 07, 2022

Good place honest people

Dec 07, 2022

Great prices, great work, and the most attentive customer service anywhere. Eduardo and crew have kept me on the road for almost ten years and it's no exaggeration to say they're a godsend. Eduardo has always taken the time to listen to my concerns and will always explain what's needed, what he's going to be ordering/replacing and why. Also very important to me is that when i do have concerns, he will tell me when they're just baseless worries, that i'm in good shape and have no need for repairs instead of taking advantage of my anxiety. I trust him. Great shop, great crew, great neighbors. Thanks guys!!

Dec 07, 2022

They don't know what are they doing, and this expensive

Dec 07, 2022

A million star review My car broke down 10 miles outside of Portland on a road trip from the Bay Area. It was a Friday night so nothing was open Saturday except here. I coordinated a tow the next morning and was given full transparency on the issues with the truck. At the time I thought it was something minor but beyond inspection I blew my head gasket. So long story I had to fly back to the bay all while they worked on my truck. Throughout the process they were great at keeping me informed and keeping deadlines. Flew back to Portland 2 weeks later and drove my truck back without issues can’t say thanks enough! Def recommend them without hesitation!

Dec 07, 2022

Honest and decent, I'll go back for sure. Quick service too. My catalytic converter was stolen. They fixed it the same day, but my truck still sounded bad so I took it back and asked them to have another look. The guy was very pleasant to deal with, they has a 2nd look and reinstalled the CC at no charge -- honest, decent, and competent.

Dec 07, 2021

Amazing customer service. Quality repairs without that gross feeling like you’re getting scammed! They beat the price from the other guys by a mile!

Dec 07, 2021

Had a terrible experience here. Eduardo installed an expensive part without my permission. He apologized for this and said “it’s good business to move the process along. I needed to save time so I installed without your permission.. sorry. So sorry.” He had also emptied my engine oil to push an oil change. He stole a fuse out of my car which started multiple electrical problems. He kept my car for 4 days with almost no communication and zero phone calls. He tried to double the labor of the part being replaced and did the job 2 days prior to me calling for the diagnostic! After I got my car out of his shop with more issues then when I started, I took it to another shop who fixed it in less than 2 hours. They found the missing fuse and gave me a free one because it had been obviously stolen. They gave me the synthetic oil my car runs on for a discounted price. Eduardo didn’t realize I stay up on my oil changes. I don’t have an oil leak. So when he showed me my oil was literally gone, I knew immediately he’d emptied it for more money. Then embarrassed and in a hurry he put regular oil in my car to further damage the situation. This shop seems nice and I see some nice reviews but honestly this is a dangerous place. You never know where they cut corners, the parts they break on purpose and whether you’ll get your car back in 4 days or 3 weeks. I hate accusing people because I try to give the benefit of the doubt almost to a fault but I have to write this review on principle for others to know what’s really going on. Eduardo and his mechanics are not honest and do not communicate. I ended up spending $200 extra to fix the issues they caused. I’ll let you decide whether you want them to work on your car but my advice is to stay away. Far away.

Dec 07, 2021

I cannot say enough about this wonderful shop. Get us in in only a few days ? They are super courteous treated us like family. The price was soon reasonable. Eduardo explained everything fixed it quickly and really stressed I should come right back if there were any problems. I had such a great experience I would give them a thousand stars! Thank you to all in that shop top quality

Dec 07, 2021

I had my oil change and diagnostics for my brakes and tire sensors done here. They were fantastic and quick. They even charged me less than what was originally quoted in the estimate. This repair shop will be my go to now.

Dec 07, 2021

If you're looking to save money on car repairs ( and who isn't) this shop absolutely should be your first call. They do excellent fast work, come in right at the estimate, and don't upsell and try to nickel and dime more money out of you like other shops. They were timely, did the repairs well , and stayed in communication. My only gripe is with the parking situation. You have to leave your car parked on the street due to little parking at the shop itself. But a small inconvenience for saving hundreds of dollars. Thanks best auto I'll definitely be back.