Bexley Automotive

Sep 06, 2024

This place is top notch. The customer service I received can not be beat. As an extremely busy medical professional, my time is so limited and everyone I dealt with at Bexley Automotive respected this and found a way to work with me including bringing a loaner car to my work and taking my car in for service. The key drop off is so easy and secure. My car was given the star treatment and when something was not working correctly after the initial round of repairs, they insisted on taking the car back, giving me the loaner for another day and making it right. I told them I was about to leave on vacation with my sons to the Eastern Shore of Maryland and they went over my car with an eye on safety specifically for my trip. It ran like a dream the whole way there and back and still is. I will bring all of my automotive business here from now on and tell my friends and family to do the same.

Aug 06, 2024

Friendly, Knowledgeable, Great people they listen to you!

Aug 06, 2024

Kyle and his team are professional and ethical! You don't often hear those words together in a business review!

Jun 06, 2024

Very Informative and clear what needed to be fixed now and what can wait for the near future.

Apr 06, 2024

Very trustworthy mechanics who, upon finding problems, have always presented solutions as choices without any pressure to choose the higher priced repair. They have earned my trust.

Apr 06, 2024

Way cheaper than the big name location for my brakes. Plus, exceptionally friendly service and fine workmanship. Big thank you to Kyle.

Mar 06, 2024

I love this shop. I feel they are honest and are always talk me through everything. The oil change is affordable and I feel they always go one step further to make sure everything is working safely. If I need repairs they will call or text, depending your preference and will let you know what you should take care of now and what is safe to wait on. It feels caring and if your car takes longer than expected they will loan you a vehicle until yours is finished. We will always use Bexley Automotive until we can’t.

Mar 06, 2024

Very professional workers and they are very kind people

Feb 06, 2024

Called twice regarding a quote on changing motor mounts, different days and they said both times they would call back and they never did ! Either way, 1 star well deserved !

Jan 06, 2024

The mechanics and staff here were so nice and accommodating. They managed to fix all the problems with my car and now it runs smooth and much quieter. And they did it in a reasonable time frame. I will definitely be a repeat customer and recommend this shop to all my friends and family in central Ohio!

Jan 06, 2024

Very good people and kind I had my car told to them thinking they worked with my warranting company from where I understood they did not work with my warranty people anymore but recommended me to a very good shop that does and work let me work on getting my car out of there for the roadside would pick it up until it's in the next spot very good people all around very recommended and from what I've seen very well rewarded and respected from all the rewards they've had over the years

Dec 06, 2023

Best shop in the city.

Dec 06, 2023

Excellent customer service! Extremely knowledgeable staff, quick service and reasonable prices! THE BEST!

Dec 06, 2023

Excellent local automotive repair shop. Able to schedule service quickly, receive excellent care and get my vehicle back quickly. Prices are very competitive but what sets it apart is the customer service. Much friendlier and hospitable than any other in the area, would absolutely recommend.

Dec 06, 2023

Excellent service super fast on my oil change highly recommend

Dec 06, 2023

Great place in and out in a timely manner, I was helped by Austin and I appreciate the service provided we are on the road!

Dec 06, 2023

Independent garage with fair prices. They explain any service needed. They do stay busy so it isn’t always easy to get in with less than a weeks notice. I have a 2002 ford that always needs some extra maintenance.

Dec 06, 2023

It was my first time going to this car shop today, and I must say it was my best experience at one! Kyle was super nice and respectful to me, and he also gave me a ride home and back to the shop so I didn't have to get an Uber. It was super above and beyond what I would expect from a car shop experience, I will be certainly be taking my car back for any other issues I have.

Dec 06, 2023

These folks take such good care of my car. Great work and I always feel confident and safe with what they have done.

Dec 06, 2022

I would be happy to speak to someone that is okay with questions considering I’m coming out of pocket. I am very kind, just a curious customer, if anyone wants to work I’m still interested… just a bit more respect please.Called in to try and book and was kind of bummed because you guys have nice reviews.

Dec 06, 2022

Always great service at a reasonable price.

Dec 06, 2022

Family needed repairs...took it to dealer but bexley auto offered more for the money but also a better rate than the dealer.

Dec 06, 2022

I cannot recommend this shop enough!!! I was in town for a 4 day workshop, after a 12 hour drive my car was making scary noises so we knew we should not drive it home without getting it checked out. After spending $1800 a different shop, the noises were still there. We decided we needed a second opinion. The people at Bexley were amazing! They checked the previous work and found the actual problem. The repair service and the staff were wonderful. More importantly, the owner (Kyle), went above and beyond for the comfort of my mother. She was dealing with the car for me and does not like to drive in the city. On the first day that they had the car Kyle called her and told her he wanted to show her the issue, when she said she would grab an Uber, he insisted on picking her up! After he walked her through the issues with the car, he drove her back! During their time in the car together he asked how she was liking Columbus. She said she had not had much time to explore since she had been dealing with the car. She had really wanted to check out the Conservatory but didn't think she would make it after all. The next day Kyle drove her there and bought her the ticket! Then after she had spent the day, he brought her my repaired car! Thank you Kyle for treating my mom (and my car) so well!

Dec 06, 2022

I have sent numerous friends and family to Bexley Automotive. Just last week, I sent an out of town client to the shop as well. Kyle treated them like family, providing excellent information, service, and the necessary repairs to get them back home safely. I would recommend this shop to anyone!

Dec 06, 2022

Thank you.

Dec 06, 2022

They told me my car was in great shape and needed only one repair but after service the problems aren't any better and haven't gone away. Some weird handling and jerkyness are intermittent now instead of all the time but it's like bolts are super loose under there or something. I'm afraid to drive my car. I brought the car back and the mechanics laughed and said they see the problem but can't do anything for me. Disappointed.

Dec 06, 2022

Trust these guys! I don't go anywhere else but here for the last 20+ years. Old owner was awesome. New owner is awesome. Would recommend them to anyone that needs their vehicle repaired. Terrific place to go.

Dec 06, 2022

We have been customers for 22 years. They always do their best to accommodate us. Friendly and knowledgeable. Highly recommend.

Dec 06, 2022

When driving down to Columbus from Minnesota, the air conditioning stopped working but on top of that, the car was making horrific noises. My daughter was at a conference all day all week, so I was stuck trying to find a repair. The first place we went to misdiagnosed the problem and fixed lots of other things to the tune of almost $2000, but as soon as I got in the "repaired" car, I could tell it hadn't been repaired! That's when I contacted Bexley, and they were able to figure out it was the compressor in the air conditioner that was causing all the problems. When the owner, Kyle, found out I hadn't had the chance to do anything in Columbus and I had really looked forward to seeing the Franklin Park Conservatory, he picked me up the next morning and delivered me there, paid my admittance and picked me up later in the day with my daughter's repaired car! What an amazing guy. He did not have to be so kind! I left Columbus feeling like the people there are the nicest people in the world. If I could rate Bexley Automotive 100 stars, I would!