Big Brand Tire & Service

Dec 06, 2024

Awesome service. Thoroughly explained issues and expeditiously remedied the problem. Chris is a awesome person with the calm and cool personality you need when being helped. I left assured my car was good to go and it was. Taking my other car back there.

Dec 02, 2024

I took my vehicle in for a tire rotation and oil change. I only brought it in because I couldn't get my bolt off. My neighbor recommended this place. So I brought it in. Needless to say, they never changed my oil. Had to take my car in to get the oil change. Caused my car to start leaking due to their lies and fraud. I brought in my oil and filter, and they charged me for an oil change and never changed it. I also had to call them after their so called serivce and was told they don't put the oil change stickers in your windows anymore because most cars tell you. I will be reporting them to corporate and the BBB. They could have blown my engine. I want my money back. I should have in no way had to pay for their laziness and deceit..

Dec 02, 2024

I will highly recommend Big brand tires to family and friends alike. They did awesome work on finding me new tires for my car and at a reasonable price the guys there were all very helpful and knowledgeable: Michael, Christian, Jesse, Josh just to name a few.

Nov 30, 2024

Chris is ALWAYS helpful & very informative

Nov 30, 2024

Great customer service, reasonable rate overall great experience

Nov 30, 2024

The staff was very Curtis and was fast but doing the job correctly so thanks to the service

Nov 23, 2024

Great customer service and quick oil change! I didn’t have to wait longer than 30 mins. Christian was the one that helped me through the step by step process. Highly recommend this place if you’re looking for a quick and easy oil change.

Nov 16, 2024

Wonderful customer service

Nov 07, 2024

A few weeks ago my family experienced a serious issue with our vehicle, we smelled gasoline very strong. We went to the nearest shop and got a incorrect diagnosis with a insane bill. We went here and Christian and his guys told us our fuel pump seals were bad, they quoted us a fair price and fixed the issue. I almost paid thousands for parts I didn't need. Thank you guys

Nov 07, 2024

New Owners taking over Match. 1st

Nov 07, 2024

4/5 only cus they told me 35 mins on the oil change and i was actually able to watch almost the entire John Carter movie.

Nov 07, 2024

By far the best tire and repair shop in Vegas! They are honest and do not try to upsell you! Atmosphere is welcoming! I recommend this place to all my friends!

Nov 07, 2024

Chris did a very great customer service, would definitely recommend to friends and family

Nov 07, 2024

Great service & they do free fluid checks & tire checks....love this place

Nov 07, 2024

Great service 👍 Christian was such a great help for my wife and I to get the best deal. He was very kind. Service was fast and very efficient. We appreciate the cost effective discounts to help us out even further before our long trip across country. 5 stars to Christian

Nov 07, 2024

Helped me fixed my tires fast. Professional staff, excellent customer service!

Nov 07, 2024

They did a great job!!! Thanks

Nov 07, 2024

Very professional Exellent work

Oct 07, 2024

Excellent Service everytime I need anything repaired. Great place for tires and any service needs.

Oct 07, 2024

Fantastic service!! Had to return for another issue and they took great care of me and my car.

Oct 07, 2024

Great service will definitely be back & recommend them! Thank you

Oct 07, 2024

I went to this location to have my tire repaired. It was on a Sunday that I went there. I made an appointment for Saturday. I was notified that they couldn’t do it because they over rescheduled, but they assured me that if you come in at 10 o’clock Sunday, we will have it taken care of for you. I was like OK fine this was my first time going to this establishment and it will be my last. I got there at 9:50 AM. My car wasn’t even checked out till at least 1045 10:50 AM and then by 11 o’clock I was told you’re going to need a new tire. I told the guy no never mind. I don’t have the time I have an appointment I need to get He said I can get you in and out in 20 to 30 minutes. I’m like fine let’s do it. I went ahead and had a tire replaced on the vehicle. The price was fair for a tire. So approximately 11:25 AM I was told come up and pay your vehicles done I went and paid. I asked for the keys. He said oh they have to bring out the vehicle. The keys will be right there when you go out the door. I went out no vehicle 20 minutes later my vehicle comes out. I don’t really pay attention to anything I leave to get to my appointment then I come home and I noticed that a hubcaps missing I went in with four hubcaps. I left with either four or I left the three because someone did not install one or they installed I did not do it correctly or they broke it and it flew I called the business after going through automated hell to get to a live person at the location and I was told come on down will locate your hubcap I I show up the service advisor is pretty friendly. He comes out and says well. My guy said you came in without a hubcap. I’m gonna check the video cameras and make sure that there was one on there. I said no I came in with four I had to lay into him and he did offer to replace my hubcap and he did but I would never use this place. If the text are incompetent on putting on hubcaps. How can we trust them to repair a vehicle? I would suggest if you get your vehicle service here for an oil change, it would be like taking your vehicle to Walmart. You better hope that they know what they’re doing and they’re going to stand behind the work that they do I didn’t get the hubcap replaced. They did put it on, but I will never use this establishment again. I wouldn’t trust you to put windshield washer fluid in my vehicle Number one. You make a customer wait almost an hour for a simple tire inspection number two you either forget to put the hub cap on or you don’t put it on correctly because it took you 20 minutes after paying for you to get the vehicle out to me number three you instantly accuse me with a tone that sounds like you don’t believe what I’m saying I could care less about the cost of the hubcap. I could buy 10 of those and it wouldn’t phase me. It’s the fact of how you guys handle the situation if I could give you zero stars if I could give you negative I would, but I am definitely going to make sure that everyone I speak to her work with knows do not use this company maybe other establishments owned by this company is good but definitely not this location. You need to hire more competent employees

Oct 07, 2024

If Chris is not at that front register I would not recommend going here. I took my car in to get one thing fixed and ended up finding out about several different issues from Marvin. and when I expressed I didn’t have the funds to pay what they were asking for, he recommended a financing option with little to no information. of course if you’re being told that there is an option to pay everything for you now and you pay later you’re going to take it, but the problem was I didn’t find out what the terms and conditions of the financing was until after I tried to make an initial payment through the financing business and found out they didn’t take the bank that I use. now I have to go 2 weeks without my car and also have lost my home and my job. So just be mindful that if you come here please ask for Chris and if he isn’t available then turn around and go somewhere else.

Sep 07, 2024

Best prices in town. My sales person was Christain and he was amazing.

Sep 07, 2024

Chris, thank you and your mechanics for the service that I received for my vehicle! I wasn't familiar with Big Brand but you are now my go to for my repair needs. Again, thank you for your prompt service and for identifying other issues with my cars.

Sep 07, 2024

Great experience. The staff was courteous, very informative, friendly and honest. (being honest is the best part in my opinion) The manager Chris, Marvin and one of the service mechanics...forgive me but I can't recall his name....they ALL were very, very nice. I would recommend BIG BRAND TIRE & SERVICE to anyone wanting great service and a fair price. Yep. ⭐🌟⭐🌟⭐

Sep 07, 2024

Great service,fast and affordable. Make sure you ask for Chris.

Sep 07, 2024

This is my second visit to this place and honestly I will be coming back here as long as I live here in Vegas. Chris is such a great person and they are lucky to have someone like him working in this establishment. My car gets taken good care of every time I come here. 10/10 recommend :)

Sep 07, 2024

This place always takes care of my vehicles and the service and prices are really good

Aug 07, 2024

Always on time with scheduled appts, been going here for a few years and never disappoints with quick service and awesome experienced service team!

Aug 07, 2024

Another update: I was told that my spare tire was good but it didn't even make it a quarter mile before falling apart. This shop did not only waste my time and money but they also put my safety at risk. I would not recommend going to this mechanic if you value your time. I have never been to a more sketchy place. I gave them the benefit of the doubt too many times in a short period of time. It all started when I brought my car in for a transmission flush. After waiting for hours, they told me they didn't have time to do it. However, they made it up to me by providing the service for free. When I picked up my car later that evening, it was running terribly, so I had to leave it overnight. The mechanic had failed to reconnect a vacuum hose, which caused the car to throw multiple engine misfire codes that were never cleared out. As a result, I ended up having to do an unnecessary tune-up myself at a later date. After this issue was fixed, I picked up my car, and the coolant light was on. I brought it up to the mechanic, who told me it was just low and would go off on its own soon. However, the light didn't go off, and my car was showing symptoms of a broken thermostat, which was later confirmed that it wasn't. It was showing those symptoms to protect itself. Further diagnosing revealed that the wiring to the coolant reservoir was disconnected, which I brought up to management. Their response was that sometimes wiring just comes loose on its own and it's a good time I did a tune-up and switched out the thermostat, as I would have eventually needed to. They offered me a free oil change to make up for the inconvenience. Months later, I went for the free oil change, but thee manager on site told me he could not honor it because the manager who had offered it was not there. To me, this was a sign that a higher power to pay for my oil change at a different shop. It's no telling what issues I would have leaving. Wiring doesn't just come loose on its own after years. If the clip wasn't secured properly, the light would have remained on before bringing the car to the shop. The timing of the issue doesn't help their case. The car was functioning fine before they fixed a hose that they had forgotten to reconnect. I'm sorry, but I find it hard to believe that a wire disconnected because it wasn't secure. It literally slides right off if it is not clicked in. Not to mention the first time I came in, I gave them a laundry list of everything I wanted done. I had to repeat this list multiple times and most of the issues I mentioned wasn't touched. This was overall an very frustrating experience. I would have love to go back in for my free oil change but I just got a heavy feeling that I shouldn't go back.

Aug 07, 2024

Do not go here straight scam I paid for a lineup. My car has been gone. Left right since I’ve been there and my steering column shakes since I’ve been there.

Aug 07, 2024

Muy buen servicio estoy muy contento con su trabajo, instalando mi dash cam se los recomiendo a todos 👍👍👍👍👍👍

Aug 07, 2024

Well done. Little pricey. It took 3 weeks to get tires.not happy it took so long.

Aug 07, 2024

Bad customer service I was checking out by the lady in the front desk and I asking one question about my three engine leaks and then a rude man at the front conter told me to read what was written and what ever it is it is on both pages and then asked the lady did I pay 🤬 I will not be going back until I know that rude man is gone!!!!!!! How do I have three leaks and you can’t tell me where????🤯 I have transmission leak where??????🤯 Two 🌟 because the Lady tried to explain to me until she was Rudely interrupted and I dont have another leak that I can't see 🤣

Jul 07, 2024

Called the day before to make an appointment for the next day. We were there when they opened, Lee took the information immediately then the car was taken in immediately. He gave us a ride home, and we're just waiting on the verdict for what is wrong, and repair time. A VERY efficient shop. Update: Back yesterday for an ac recharge, and had a great experience again. Moderately priced, and quick service. They also did a check over and gave me an estimate of what may become a problem down the road. It's nice to deal with a business that actually cares, and has quality techs doing the work.