Big O Tires

Nov 10, 2024

Mecánico Daniel nadas se tardó 2 horas alineando mi Troka comiendo Maru Chan y caminando de un lado a otro

Nov 03, 2024

Sus precios y su mano de obra son un robo fui por tres llantas y me cobraron 155 la pura mano de obra solo por cambiar las llantas, les pregunté porque tanto, no supieron darme una explicación y solo me dijeron que asi cobraban, es un robo y, pésimo lugar

Nov 03, 2024

This people will overcharge you, especially if you are a woman. They overcharged me, they do not know how to do their job right, and they went through my glove box so don’t leave anything valuable in there. I feel violated.

Oct 20, 2024

Great Service

Oct 17, 2024

I have been getting my tires here for many years with no issues. They have good prices on their brand tires, and they seem to last well. I got an oil change and rotation. Zach was very helpful.

Sep 17, 2024

Dishonest and misleading when it's time to sign the agreement.

Sep 17, 2024

Great customer service. Took care of my services my vehicle needed will definitely go back. Thank you Tony

Sep 17, 2024

Took them 3 days to do ball joints and tires and alignment and when we picked up alignment was still off. They are a joke. They’re just trying to get your money. Do not recommend going to this place at all.

Sep 17, 2024

Went to get my tires there, decent pricing and Tony was great. He gave me an alignment free of charge. Will be going back to them foe future purchases.

Aug 17, 2024

Got a last minute oil change here cuz its my only day off and carmax wouldnt answer as i get a deal there. informed the people up front of the battery short but the lack of communication to the mechanics resulted in a dead battery, and now my check engine light is on and its been fine for at least two years now mechanically. Might be due to the oil cap be left unscrewed. Mightve noticed it when the worker gave me a quick jump but its like he noticed and shut the hood quickly just so i could leave and drive on it with the cap unscrewed as he gave a clear look at the engine before closing the hood but did so while i was headed to look. Went from no problems when i came in to leaving with not one issue but two. Lazy team at the ming location!

Aug 17, 2024

I went to replace my rack and pinion and when I got my car back I still had a leak. Took it back again and they tightened the hoses, but my car was still leaking. Then I took my car to another place, Pena's Auto Repair on Chester, and they said that two of my power steering fluid lines were bent and looked like it was bent from the rack and pinion being forced in. Big O has lazy people.

Aug 17, 2024

Terrible customer service the men up front act like it’s a bother just to walk in like I’m disturbing there peace

May 17, 2024

Buen servicio

May 17, 2024

I noticed team work. Everything went so quickly and the knowledge that everyone showed was awesome.

May 17, 2024

Upsides outweigh the downsides...Uspsides: Great service, terrific customer service and abundantly fair pricing. I definitely recommend! Downsides: Best to leave your vehicle if you're having extended services. Don't wash your car before visit, I had to do a little exterior clean up when I got home (granted with a completely and professionally repaired car). I'll definitely go back and absolutely intend this to be a positive review but wouldn't be completely honest if I didn't include the extensive time in the (comfortable) customer lounge and need to do a little post-visit exterior cleaning. UPDATE 04/18/2024: JUST DON'T GO!! With my original review I chose not to edit and bring up mistakes that were made because they were corrected before any real damage was done (and using the wrong type of antifreeze can be deadly to the engine I'm told). That being said...everytime I've gone for services I've had to return for "little problems" that have occurred immediately after dropping a bundle on the initial visit. Today I returned after having front tires, brakes installed and the air filter replaced 2 weeks ago to report a leak underneath and the "change air filter" display on my dashboard display. I was given a "it's not related" explanation. I was worried going in when I had to show the guy doing the inspection how to open the door (really!!). I've had friends say they had poor service there and now feel like a fool for defending them. I won't be fooled again.

Apr 17, 2024

I came in 2/27/24 with a complete flat, I barely made it here. It was the closest shop to prevent me being stranded on the side of the road. I showed up parked and my tire was to the rim, I pulled my baby out of the car and with no hesitation the worker assisted me right away. I immediately thought the worst (new tire $$) praying for the best. ERNESTO helped me out told me it was patchable, the wait was a little long but worth it. Once I was all complete, he told me the charge. I was not ready for it (previous big brand customer) I was scavenging my change to pay the fee. Ernesto handed me the receipt and told me it was on him. I cried, I was already emotional from being pregnant, with a toddler, and my flat tire. Going from an overwhelming day just to this simple gesture ill remember for a lifetime. Ill be back with my car needs! Thank you again Ernesto, I don't think you know how much you helped that day!

Apr 17, 2024

I took my car there for an oil change it was very pricey also unfortunately they didn’t put enough oil it was low of 2 quarts thanks god to my i Oil gauge light alert me otherwise I would have frozen my entire engine….. they’re rude, they damages people cars for extra work and money.. very 😔

Mar 17, 2024

I went to Big O Tires in coffee Road Bakersfield. Hands down to the efficiency & friendly attitude of the staff. Jaycob, Jose, Omar & Francisco delivered exemplary service. I passed my smog test today & these gentlemen made my experience with this shop A+++.

Feb 17, 2024

After calling to see if they honored a oil change coupon, they said yes on the phone then changed their mind in the store. Then tacked on 4 additional parts that weren't needed. THEY DO TAKE ADVANTAGE OF YOU!!!

Feb 17, 2024

Quick service , on line appointment, finished ahead of estimated time. I appreciated that especially if you're on a time frame.Thanks Big O Tires great staff!

Feb 17, 2024

great and quick service.. free flat repair!!

Jan 17, 2024

I came in today (Tuesday 12:00) as a walk in, I brought two vehicles for an oil change, they found a deal they were running $33 each with taxes out the door, they stated it would be 45 minutes for each vehicle they finished both vehicles in 45 minutes, this included the oil change, new filter, tire rotation and DOT vehicle safety inspection, they gave me a print out on what needed to be fixed on one of my vehicles. They also gave me some very helpful information on the smog for one of my vehicles. They were very knowledgeable, kind, courteous and respectful. Great customer service, great pricing, and fast. I would highly recommend coming here, I will definitely be back.

Nov 17, 2023

Amazing service, very helpful and kind. Very understanding.

Nov 17, 2023

Drove out to Bakersfield from LA in my bf’s little 2004 Scion which I use all the time. When I went to drive back home the car wouldn’t start. Lights come on but engine won’t turn over. Called AAA for a jump. It wouldn’t jump. AAA guy was even nice enough to put a brand new battery in that he had in his truck and try to jump it then to see if it was a battery issue and it still wouldn’t start with a new battery. So probably a starter or alternator problem, not battery he said. Had it towed to my friends house, asked the AAA tow guy to recommend a reasonable local place to take my car tomorrow morn to while we were driving he said maybe Big O Tires? I call first thing the next day to see if my issue was something they could deal with. Talked to a Tony, he said, yep, bring the car in ASAP. Towed it to Big O. $165 they say just to see what’s wrong. Then he calls me and tells me they need to put a new battery in and it still wouldn’t start so it’s probably a new starter I need. So with diagnostics, new battery, starter, parts/labor $762. That seems crazy. I asked him how much it would be without a new battery and he says “car won’t work without a new battery too, it’s dead.” Hmmm. I call my bf to discuss the repairs and he comes to the same conclusion I do, I’m pretty much hostage to this place. What am I supposed to do, get it towed somewhere else, again? After already getting charged $165 for diagnostics, which I’ll probably get charged again at a new place? I called back to authorize the work and get someone else on the phone who I explain the situation to and this new dude seems incredulous that the AAA guy from the night before just happened to have a new battery on his truck to test mine out when he came to jumpstart my car. But. True story bro. Why is that so hard to believe? They jumpstart cars for a living. But anyway I tell Tony to go ahead and fix it all at the $763 because I felt like he wasn’t going to let me drive out of there otherwise. Remember he told me “car won’t drive without a new battery.” Hour or two later they say my car is ready. I get there there’s no one at the front desk. I wait a few minutes before signaling someone in the repair part of the shop. Tony comes up, I get charged the $763, I tell him I want the old battery. Sure, no problem but that’ll be an additional $19 for “core charge.” I call my bf to see if he wants the ADDITIONAL charge on top of everything else and we’re so broke from medical debt already he’s like screw it, just leave the battery and come home. I google the cost of the parts of what was replaced for a 2004 Scion. Big O Tires charges 2-3x the going rate. So, all in all, here is the breakdown: 3.5 hour wait. Diagnostic: $82.50 Battery replacement labor: $65.99 New battery: $190 New starter labor: $115.50 New starter: $269 (!!) Tax: $37.86 Total: $762.83 Whether it was absolutely necessary to get a new battery (despite AAA saying no) aside, feeling bullied into it and held hostage over a barrel, the cost of the parts alone is outrageous. Looks like mechanics make about $25 an hour on average so all of that extra $ is more than likely going to their corporate overlords, (although maybe they get commission.) There’s running a good business with fair work for a fair price then there’s upcharging 3x the cost of things and taking advantage of desperate people. Good ol’ American capitalism I guess. But don’t come here if you’re not looking to get ripped off. :/

Nov 17, 2023

Eeeee les falta ablar más español para poder atender a los clientes hispanos bien

Nov 17, 2023

Good customer

Nov 17, 2023

Really good service fixed the issue with my car that was shaking

Nov 17, 2023

Repaired my tires in a timely fashion.

Nov 17, 2023

Service was amazing! Staff was nice and professional. It was very clean inside and definitely coming back!

Nov 17, 2023

Went in for an Oil change ( Full synthetic )special! Great service by Otoniel! Helped me and answer all my questions thoroughly. Even suggested other free services available at the time with my service. Overall great customer services and fast service.