Big O Tires

Nov 13, 2024

I think everyone can agree that all they want from a review is to be heard and keep others from feeling upset or frustrated the way they did. I honestly wrote a very harsh review on this page out of anger and frustration after a service wasn’t complete up to standard while forgetting what it’s like to work in customer service. As far as customer service these men are amazing and kind and very helpful. The communication from them was lacking but after thinking about the circumstances that we came in under (late on a cold snowy, busy Election Day) it is unfair to judge this branch based on a few things I would have preferred they do differently. After my review the owner called me himself and made sure I was happy with their service and attempted to make everything right to the best of his abilities. Everyone deserves a second chance and this place has clearly done right by many customers and this owner is clearly working as hard as he can to make sure his team is up to standard. Overall the men here and the owner were very friendly and helpful and I would come back for service in the future.

Nov 13, 2024

I went in for an oil change and ended up having some additional things needed. All of the guys in the shop were nice and explained what they were recommending and were great about telling me what was urgent and what could wait. They weren’t pushy at all. This will be my new go-to place.

Oct 27, 2024

Big o tires was very helpful in selecting new tires for my vehicle, and was able to get it done within a couple hours. Jeff was very informative and helpful with the selection of tires and working with my price range. The only downside to this experience was the selection of tires in my range was 2,but otherwise Jess was able to get it done and was very good about breaking down the report after the work was done.

Oct 27, 2024

Found a screw in one of my tires. I was able to book a next day appointment online. Super convenient. The service rep did a fast check in and within 30 minutes the tire had been repaired and all the other tires had been checked and filled. Folks were courteous and knowledgeable. Communication was excellent. Plus, no charge for the repair! Can’t beat that. Highly recommend!

Oct 27, 2024

I made an appointment a week ago for Tire Install and Wheel Alignment. Tony P sold me the SRT Replicas Sep 2023 and he helped me today. Great guy and professional service.

Oct 27, 2024

I want to thank the team at Big O Tires for helping me in a bit of emergency- my tire started to go flat on the way home from work. This is my only car to get my family and I around so this was particularly dire. Even though the shop was supposed to close within a half hour, Antwon was able to get my car in - find the leak and patch it. The staff was also incredibly friendly. I would recommend this business to anyone, and definitely return for my tire needs!

Oct 27, 2024

Thank you Tony P and your awesome team for helping me get the leaks on my truck fixed! The communication was great and the repairs were excellent! I can finally park my old truck in the driveway again without worrying about having a huge stain. I'm excited get my Silverado back to being the dependable truck it used to be, so I can pass it down to my son. I'll definitely be back for maintenance and tires when it's time.

Oct 27, 2024

Thought I had a nail in my tire while in the area on vacation. They took great care of me. Luckily, no tire damage. The service was really good and without an appointment.

Sep 27, 2024

I had a nail in my tire and brought it in to get fixed. We dropped the tire off and not even 30 minutes later we got a call saying they already fixed it! Fast, friendly, and quick service! We’ll definitely be back if we have any other tire issues!

Sep 27, 2024

I had a nail in my tire and took it here to get it pached. The customer service was amazing! The tech even showed us the nail. We will definitely be back to see them for all our vehicle needs.

Sep 27, 2024

Love the guys at this shop. They always go above and beyond to take care of me and never take advantage. Consider me a forever customer!

Sep 27, 2024

This morning we woke up with a flat tire and we were in a hurry. We brought our car to Big O Tires to see what they could do without an appointment. The team was very professional, even if the shop was busy and was able to fix our tire at no cost. We will go again for all our car needs.

Aug 27, 2024

Been seeing Scott since he worked at the Falcon location, and he’s always gone above and beyond to make sure my car is taken care of and running right! He is always kind, patient and extremely helpful- if you stop by this location and Scott is there, I always suggest asking for him!

Aug 27, 2024

Great service, professional customer care.

Aug 27, 2024

I picked up a screw in my tire and called Big O to check the wait time to get it plugged. It was noon on a Saturday so I expected a long wait time. They estimated 1.5-2 hrs so I brought it right in. At drop off, they estimated only 1-1.5 hrs and were very respectful and polite. About an hour later, Matt called to let me know it was done already. We'll definitely be back and I'm thrilled they can work on our travel trailer if we need that, too.

Aug 27, 2024

I walked in and asked if they could just swap wheels out for me. I was in and out and they didn’t charge me a dime!! Good guys, would highly recommend.

Aug 27, 2024

Such quick work! My tire was patched up in record time. Thanks Scott W for you and your teams professionalism, work and expertise!!! Highly recommend!!!

Aug 27, 2024

We’ve been taking our vehicle here for quite some time now and are very disappointed. Quoted me 3 1/2 hours to do a job that I ended up doing myself in 30min. Told us multiple things were wrong and after taking my car apart myself to fix those problems came to find out that was falsified. Missed or lied to me about bolts on the back sway bar missing, saying they weren’t the ones that loosened them when they were the only ones to work on my car until I did the work this last time myself.

Jul 27, 2024

Bad experience all around. In June went online and booked appointment. They called the next day and said I couldn't get my oil changed because they were "full". I said I made an appointment online. He said no, that's not an appointment, that a request for an appointment. Went to other business to get oil changed. Called on July 22nd and made appointment for 23rd at 11:00. They called at around 9:00 on the 23rd to inform me they had a technician who didn't show up so had to reschedule for 24th. When I called, I told the associate the exact Make, Model, Year, Engine size and was quoted $89.99. I had a coupon for $20 off any oil change so was expecting the bill to be around $70. When I went to pick up my truck the bill was $124. I asked how that could be. Associate said well you needed 6 quarts of oil instead of 5 so that's an extra $12. Then they added $24 in labor. When I argued, the total bill was "adjusted" to $93.63. So my $70 oil change cost 25% more than they quoted. Not to mention without my $20 off coupon an oil change at Big O costs $144. Seems a bit expensive. Recommend you avoid doing business here.

Jul 27, 2024

I have had a good experience at this store… they fixed a tire with a puncture for me a year ago, which I think was free (or at least very cheap) and everyone I dealt with was friendly, and they had free cookies. After that experience and because of their convenient location, I decided to use them when it was time for a rotation for our two vehicles. Now, once again, the people I worked with were friendly - no problem there. The issue I have and the reason for only three stars is that they tried to tell me my tires were as low as 2/32nds on one vehicle and even one spot down to 0/32nd’s on the other one (completely bald??). They couldn’t do a rotation because of this. I’m not sure if the individual measuring the tires isn’t familiar with how to use the thread gauge correctly or how this error was made… I had checked my tires with the tried and true quarter method, and while some are down to 4/32nds and are due for replacing fairly soon, none of them were as low as Big O claimed. After my visit I even ordered my own tread gauge and verified that my tires indeed are only down to 4/32nds (closer to 5/32nds really - included a picture). And yes, I checked across the tires, not just one spot… I didn’t feel like the workers I dealt with were too pushy about getting me to buy new tires with them, and I’m hopeful they aren’t purposefully lying to customers about the state of their tires. Hopefully there is some other reason for this error. The individual I talked with on my second visit responded to my questioning their measurements by saying that the quarter method was from the 70’s (have quarters changed?) and that there’s been changes in regulations and such, but really it felt like he didn’t know how to respond and was surprised at me questioning the measurements. (He was not the one who actually measured them). Not sure what’s going on there, but I would advise they make sure their employees understand how to properly measure tire tread (it’s very simple, but I can only hope its user error and not purposeful deception). Also, in shopping for new tires, free installation is fairly common, so I was a little shocked by the prices I was quoted with installation at +$300. I’m not saying you shouldn’t give them a try - the workers are friendly and not pushy - but do your homework first and if they do come to you with surprising news that your tires are extremely low or even bald, maybe get a second opinion somewhere else before diving into a new set.

Jul 27, 2024

There's a guy who works here named Matt. He was one of the kindest people I've ever met! The man deserves a raise!! I hope management sees this, you have an amazing employee working for your company. I won't go anywhere else due to the kindness of this one employee. He was honest, he made me feel like he really, really cared about my brake problems. I've never felt more 'put first' at any other company ever. The overwhelming kindness and respect that this individual named Matt showed will forever be in my heart. Thank you Matt!

Jun 27, 2024

My wife was told her car was unsafe to drive because brakes were worn out. When I looked at brakes the next day, they were not even to the wear indicator. Also, the rotors were perfect, no reason to replace them.. She was also told that whoever rotated the tires left off 3 lugs on one tire. Well, Big O was the last shop to rotate the tires. They didn't even put new lugs on. We had to go to autzone and buy the lugs. We have had a few other problems in the past. They tried to sell my wife a new tire because it had been plugged. We purchased the tires at Big O and have the hazard warranty. Tire should have been covered at no cost. Another time, we bought new tires and they didn't replace the rubber stems. The tires went flat a few days later. I had to bring car back and they said they should have replaced the stems and we're sorry. They fixed it but cost me a 1/2 day of work. Scaring customers to get a sale is wrong. Sorry, but this Big O should be avoided.

May 27, 2024

Fantastic service and vary helpful came back about a year later and i won’t go to any other tire shop these guys are very friendly and helpful super quick and do good work 10/10

May 27, 2024

Great customer service

May 27, 2024

Great customer service! I came in after running over a screw and my tire was loosing air quick. I had no scheduled appointment just walked in frantic and without a beat they came out to my truck and had it on the lift in minutes. I was in and out in 10 minutes. The staff was super nice(shoutout to Joe!), quick service, and very clean facility.

May 27, 2024

Scott was phenomenal- he did a great job explaining the process and what needed to be done for my car. Service was fast, efficient, and thorough. Scott was patient with me and answered all my questions. 10/10 will be back if I have other car issues, thanks to Scott!

May 27, 2024

Thank you so much to Scott and the team at this location! I had a nail in my truck tire that would’ve left me stranded and they got me in right away and fixed it free of charge. I’ll be back when it’s time for new tires. Thank you Scott!!

May 27, 2024

Great spot to charge your car! easy to use.

May 27, 2024

Walked up and I was the ONLY customer in the lobby. One rep was on the phone for a long time and another walked in and proceeded to work on the computer and answer phone calls. Answering new random inbound calls versus helping a customer who drove there and is physically waiting for service is a strange business practice. Needless to say, both employees watched me look at the wall for about 10 mins before I just left b/c apparently everyone was too busy to help and I guess they didn't need my business. Took my car to Brakes Plus across the street and received prompt service.

May 27, 2024

We took in a friend's car in to have her front tires checked and rebalanced. We were greeted by a friendly employee, and he explained what they would do. We received notification about an hour later that the car was ready. The employee who helped us when we picked up the car was also very polite and courteous. Car drove with no shaking. Thank you for helping us make sure our friend's car was safe for her to drive. We will be back and highly recommend this Big O location!

Apr 27, 2024

Big O is one of the worst places I have ever been!! I was on vacation in Colorado Springs and the front hub in my 08 Chevy Avalanche went out. The service writer tried to sell me a new set of 4 tires and wheels when I only needed 1 wheel. He also wanted to sell me new brakes on both axles. I ended up get 2 wheels so I could get home. It took them 4 days to get them from Denver. Then the tire that went flat needed to be replaced. Found that out on day 4 had to wait for the next day so the warehouse could deliver it. Every time they would say I will call you later with what is happening with the truck, it didn’t happen. I ended up calling them. When this ordeal was almost over and I was ready to go, they ended up doing an alignment on the truck. That I did not ask for nor did I want. I am including pictures of one of my tires and the steering wheel. I am going to have to take it and get an alignment so the steering wheel is strait. The service writers are there to sell you stuff you do not need! The cost of the things they do are 3 times as much as it cost at other shops. If you value your car and your money do not go to Big O!!

Apr 27, 2024

Five stars for this Big O Tires location! Our recent visit was nothing short of fantastic. Matthew provided top-notch service, going above and beyond to ensure we were taken care of. Not only did he expertly handle our tire needs, but he also welcomed our furry friend, Spaghetti, inside and even treated him to some snacks! Despite our late arrival, the staff remained courteous and attentive, never once making us feel rushed. Their commitment to customer satisfaction is truly commendable. Highly recommended for anyone in need of exceptional service and care. We'll certainly be returning for all our tire needs in the future!

Apr 27, 2024

Great experience! Matthew H. made the experience super smooth. He is personable and an awesome employee. I will definitely be returning to Big O Tires for future oil changes. Ask for Matthew next time you go in!

Apr 27, 2024

Matt is really kind and friendly. Quick to help, like the rest of the team here. Thanks guys!

Apr 27, 2024

Won't go anywhere else. Tire prices and availability was better than Costco. They delivered my car once it was finished. Also had a patch job done on another vehicle with quick service and no rim scratches.