Big O Tires
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Review highlights
"The best customer service and techs are at this location. Don't miss the manager Karen's specials she has going on."
"Great service.....manager Karen is super friendly and always take care off you."
"The staff was amazing and they have gained a customer for life!"
Overview
Categories
Auto repair shop, Auto air conditioning service, Auto electrical service
Phone number
Call: (865) 329-7012Website
View websiteHours
Sunday
Closed
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 5:00 PM
Description
Welcome to Big O Tires, The Team You Trust®! Our legendary friendly service here in Knoxville, TN keeps our customers coming back for more! Early, late & weekend appointments available. Free alignment checks. Home to our namesake brand, Big O Tires, & the major brands you count on like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama. We bring you straight talk about tires, oil changes, brakes & suspension, A/C service, wipers, belt & hose replacements, new batteries, headlights, taillights. Don’t let the check engine light or a flat tire slow you down! Visit Big O Knoxville for honest, worry-free tire & auto service.
Reviews
Nov 23, 2024
These guys take customer service to new heights. They are extremely helpful, friendly, and kind. I can't say enough great things about the staff and service. Thank you!
Nov 16, 2024
Took my car in after the dealership tried to patch my tire. The guys showed me the damage the dealership did in their attempt to patch the leak. They made an attempt, but due to the damage done by the dealership, the patch did not hold. There was no charge for their efforts. Would trust them over the dealership. Appreciated them.
Nov 07, 2024
These are the people to trust! Fantastic value for excellent auto service.
Sep 07, 2024
Come see us on the 31st and get alot more for alot less!!
Sep 07, 2024
Wonderful and very helpful employees thank you Cassandra, Preston and Matt and all the guys in the back for your hard work . They can do so much more than tire work to get you back to traveling . Only thing the owners need to put a sign 40 ft higher so others coming down middlebrook pike or all the traffic on cedar bluff can see they are here in this location . Many lived here for years and don't even know it is here....... Bring more bussiness to this location if folks see a sign high enough to know it's even located here.. Thank Yall my ride is driving good from the upper arms being old and replaced and I finally got cold air I'm Loving the work yall all do. Thank You
Aug 07, 2024
Only had to wait 15 minutes for my alignment and even got hooked up with a discount. Excellent service all the way around.
Aug 07, 2024
This place is great!! Took good care of me and my family vehicle.
Jul 07, 2024
I have had previous positive experiences here in the past. My rear driver tire went flat on the family car that mostly sits in the garage. I brought it here for repair. A patch was done very quickly and I was on my way again. A month later when we finally drove the car the same rear driver tire went flat again. Brought it back and was told the patch was bad. A new patch was installed. However, the person who did the first patch striped the screws on my tire. So now I have a repatched tire with mismatched lug nuts. Another month goes by and the same tire goes flat. I'm now told I need a new tire and it should never have been patched. Staff ordered the tire and the wrong nuts. I'm now still waiting going on 3 hours for the correct parts to arrive. I will NEVER come back here again. Staff are just sitting in the back with their feet propped up smoking cigarettes. Since they have so much free time they should go get the parts for my vehicle that they incorrectly ordered. Absolutely ridiculous. At this point I wouldn't be upset to drive my flat tire back home.
Jul 07, 2024
I was very pleased with the service I received. They fit me in on a busy day and answered all my questions. New tires and alignment, we are now vacation ready!!
Jul 07, 2024
We had the best experience here after blowing our trailer tires and needing to replace them with a full set. The team was so helpful and considerate! They took great care of us!
Jun 07, 2024
Big O tire is the best tire store. I’ve used them for all my vehicles in 3 states over the past 20 years. Experts in tires and top mechanics. Fair prices and excellent service. Highly recommended.
Jun 07, 2024
The people here are nice. You will have to continuously take your car in over and over to keep getting the next repair done on it. We have had nothing but problems with them on one of our vehicles. Every time we get it back there is something new that pops up.
Jun 07, 2024
These folks were lifesavers at the end of a 2000 mile trip when I had a tire blow out on the highway. Quick service, friendly and helpful, and nice to my dog. Got back on my way in under an hour!
Apr 07, 2024
I had a great experience with the Big O tires and would recommend them to others as well
Mar 07, 2024
Awesome place to take your oversize tires when everyone said no they said yes and price was excellent thanks guys!!!
Mar 07, 2024
I found out my truck had 2 nails in the front tire the day before an emergency trip. Big O Tires got the job done asap, same day, very nice and knowledgeable folks!! They were great! My truck was safe for the trip! Highly recommend!!
Mar 07, 2024
Knowledge and very helpful staff, who worked very patiently to search for the tires I was looking for. Fast service. Professional.
Mar 07, 2024
We had a good experience repairing my husband’s tire here. They were timely and fair with their recommendation. We would go back.
Feb 07, 2024
Brought my car in for a tire rotation. Nut was seized and they said I would need to take it to another shop. When reinstalling the wheel, they seized another nut on the same wheel, making my car inoperable where as before, the manager Ron, told me that driving on 4 lugs would be safe, his incompetent mechanic failed to properly install the 4 lugs that were perfectly fine and seized another. This caused my car to now be disabled. They then had to fix my car with a job they said they couldn't do originally and attempted to charge me for work that was their own fault. Ron and Karen also did not inform me of their mechanic breaking my car, and instead made it seem like they were going to change their mind and do it anyways. I only found out the real reason when I overheard Ron talking about firing the mechanic that broke my 2nd wheel stud. But Ron and Karen never told this to my face. Then when I called them out on it, Karen tried to deny her responsibility despite being the ear in this conversation. Ron only budged once I called him out as well Untrustworthy liars. Never again. I needed new tires soon and this was a convenient location to me, but I will be taking my business elsewhere to a shop with actual honest people running it. Edit: 01/2024 just had to get the same repair done at a different tire shop in Knoxville. I was only charged $150 for the same repair from another shop. It's absolutely absurd that this place wanted almost $600 for a wheel stud repair.
Feb 07, 2024
Clean and well treated lobby. Great prices honest service they even went out of their way by having one of their employees take our family to Crackle Barrel down the road since we weren’t prepared and didn’t bring a second car for some service we were having done. Nice job and thank you
Feb 07, 2024
Great service, above and beyond thank you.
Feb 07, 2024
I needed new Cooper tires on PeggySue, my Outback. From the website to everybody at the shop, it was a painless, easy, and great experience! Karen, the manager, even checked in a few days later to make sure the new tires were working out. I'll be going back the next time I need a new set. And on the plus, my husband was impressed that their shop van was reminiscient of the A-Team's. That got brownie points with him. ;-)
Jan 07, 2024
I got new tires put on my car and an alignment. Mack at the front desk was really kind and educated. He provided me with all the information I needed to make a strong decision on which tires to purchase as well as his own genuine opinions. My car was ready quickly and is driving great! Would recommend.
Jan 07, 2024
Two days prior to a 3,000 mile drive, I had a flat tire due to a large screw. I saw the great reviews for this Big O tires and gave them a try. It was a great decision!! Everyone was polite and professional and they were able to match the tire and replace it in a short amount of time. ( it was not repairable). The manager Karen is awesome! I definitely recommend them!
Jan 07, 2024
Amazing customer service and quality car care! Highly recommend!
Jan 07, 2024
Big O’Tire took care of my son’s vehicle. They did a great job and the final invoice was lower than what was originally quoted. Great service!
Jan 07, 2024
Friendly, helpful folks who are not out to see how much money they can get from you.
Jan 07, 2024
Great service great price great crew! My new goto tire store!
Jan 07, 2024
Quick, professional, and very reasonably priced.
Jan 07, 2024
They were friendly and very helpful.
Dec 07, 2023
Had a screw in my tire They removed it Balanced and rotated all in under an hour Very friendly and helpful people
Dec 07, 2023
I’ve been coming to this location over 6 yrs and I stopped coming for over a year bc the new manager was so rude and a LIAR AND CON ARTIST…I happen to ride by last year and seen they were under new management so I came back and it has been the best experience ever MS.KAREN(the new manager) is the sweetest most kindest and honest lady I have ever met she really turned that place around and everyone respects he.This is the best location bc of her imo and I’ve been to 4 different ones in the Knoxville area
Dec 07, 2023
The best customer service and techs are at this location. Don't miss the manager Karen's specials she has going on.
Dec 07, 2023
The staff is friendly and they finished my vehicle very quickly. Also the rotation and balance was well priced. I will definitely come back here for anything tire related!