Big O Tires

Dec 01, 2024

Always a good experience and when I did have one small hiccup Jackie as helpful and handled it! They also always have a snacks and drinks 👍🏽

Nov 15, 2024

I have a Turo fleet of cars and they always take very good care of me when I have to come in for tire patches. They are very kind and always make time to patch my tires. 🛞 I will always get my tires and work done on them here!

Nov 15, 2024

Wow! Went into get a new battery for my car, found out, it was actually the starter. Jackie Alvarez and Juan Jimenez, took extra very good care of me and my car needs. Jordan was incredible too! This is a five star facility! They just won me over. And that’s not easy to do!

Nov 06, 2024

Came from Oregon and moved to AZ. Needed a oil change, tire rotation, all new TPMS sensors. They took care of it all. Wait times maybe long but they do have a shuttle service for the inpatient people. They do everything pretty much and at more affordable price.

Nov 06, 2024

Came to big o with car trouble. Jackie and her staff were amazing help I really appreciate there help. The team was easy to work with and friendly.

Nov 06, 2024

Horrible, called and asked for an oil change. The guy said yea come in." I got there and went to the counter waited. One tech came in and saw me and didn't say anything. Went by the office, there was another tech sitting in the chair on his phone..then the first tech came out leaned on the counter started Messing with his phone..finally I asked for help..guy said he was booked..I will never come to this place again.

Nov 06, 2024

I've been bringing my car here since I moved to the area in 2016 and the service has been spotty until Jackie took over and now I don't hesitate to bring my car in. She is doing a great job with this location 👍

Nov 06, 2024

NEVER AGAIN ON MY DEAD SON 😡😡😡Horrible services, waited to long for just an oil change and tire rotation. I brought my truck back a month later to tell them that it felt funny and they just blame me on how I brought my truck to them the and my truck was not running like it should and unsafe for not only me but also my kids. My tires wear severely messed up and wore out on the in side of my tires, oil was heavenly leaking, and much more of other things. I only wanted an oil changed , wheel alignment, and my tires rotated they did more to my truck that I did not asked for to get more money out of me. Not cool.👎🏿👎🏿👎🏿

Nov 06, 2024

Very poor performance I called to get a front end alignment done on my GMC dually truck. They said no problem and to bring it on down. When I got there the guy said that he had to talk to his manager and then told me that it would not fit on the rack and that they would have to take it to another location to get it done. I was very upset and disappointed, and did express it. I got in my truck to leave and the manager was outside. I told her that she should have told me that they would have to take it to another location because it would not fit on the rack. She said that she could and that I would have to go inside and that she would be right in. She was smoking a cigarette and on her personal phone. I asked her another question. Which she again said that she was on a phone call and that she would be with me when she was done. She was the manager. Very poor customer service. She should have gotten off her phone and taken care of an upset customer.

Nov 06, 2024

Mal servicio

Oct 06, 2024

Everyone that works at this place cares. They will give you the best price, best service, and treat you like a friend the whole time. They always do right by you.

Oct 06, 2024

I had a surprisingly amazing experience here! I say 'surprisingly' only because of the nature of mechanic shops & how I feel they usually treat customers, but, I have been to this shop before & it's been great. No complaints. However, this time was def review worthy. I was having trouble with my Audi S5 giving me false notifications on the dash & Isaiah advised me to drive it just a bit longer that day close by to see if it happened again before he charged me for work. The problem stopped. He gave me peace of mind & wasn't trying to make a quick buck. Then, several weeks later I was being notified my coolant was low & based on what I was seeing on the level dropping, I was worried there was a leak. Isaiah asked me several questions & advised that based on the age of the car & mileage, it may be the water pump. I asked for a quite idea of cost & he said he could ballpark but didn't want to mislead me, "let us check it out first, it could be a lesser problem". After informing me it would be about $1,300 for the water pump replacement, knowing mechanic shops, I figured there was no way it would come in lower than that or at least not be that problem now. After researching myself, it seemed that was going to clearly be the problem & how would I be able to know otherwise? Made sense & I was betting it would be that problem & they would find more work that needed to be done. I asked how long & he said it would be bout 30 mins until he could get the car in a bay & another 30 to get the coolant pressure tested for leaks. The car was in the bay in 15 mins & the shuttle driver that took me home was SUPER nice. I arrived home (I live about two blocks away) & Isaiah was already calling to advise that there were no leaks at all, this was merely a need for a flush of fluids. They couldn't see any other issues with the coolant or the car itself. They checked brakes, pads, rotors & didn't try to sell me on anything. He simply advised that I allow them to do the flush to be sure it's clean, cycled & refilled. They then ran the car & tested it again. No problems. Out the door for a FRACTION of what I would have guaranteed they would try to charge me. Jackie, the store Manager, was also heavily involved in the communication as they were slammed that day & she was super pleasant, quick & they work well together to handle customers. I don't often write reviews but mechanics can be shady, car work can be expensive & customers can be scammed. This shop & these two people do it right! I will be back & trust them going forward. Thank God they are close to my house & I can feel like I am not being taken advantage of. Thank you, Isaiah, Jackie, the mechanic who worked on my car & the two shuttle drivers. All around excellent experience!!

Oct 06, 2024

I had got a nail in my tire and needed it to be replaced asap it was going flat so I was at told by the guy at the front counter at store on 7s and camelback that they had no tires for that size and that they ended up having the tires and that I need to go back to the store where I got the tires from so i had to go back to the store on 7st and baseline wasted my time at that store for 2 hrs so i came to Isaiah who addressed the issue and got me in asap if you need to come in to this store I recommend to go see this guy thank you Isaiah your the best 👍

Oct 06, 2024

I needed 2 tires and a alignment they took care of it while I waited and were far cheaper than the shop I came from thanks isaiah

Oct 06, 2024

I think everything that was requested for my car was done. However they scratched my car and didn’t tell me. I was cleaning it after I got back from the shop and a DARK, deep gash was found in the front of my car. It’s now a dark circle because I had to sand it out so it’s smooth before painting over it. They aren’t careful with your vehicle. Please beware.

Oct 06, 2024

Slow service, worker's standing around Lolly gagging. After work is completed. They'll make you wait, if you don't press them you'll be their all day

Oct 06, 2024

They forgot 2 of my lug nuts. When I went back to have them put it on they striped one so now I can’t even take my tire off. They made me wait three hours before they would help me. If you value your life at all you will not take your car here.

Sep 06, 2024

8/26/24 0700hrs Toyota Camry. I stopped to get flat tire repaired. They were able to get my car back and fixed right away at no charge. Excellent experience and will definitely be coming back! Thank you Jackie!

Sep 06, 2024

Best Big O Tires Location in all of Phoenix! I’ve been coming to this location since I moved here from the East Coast 2 years ago. From day one the Manager Jackie has been on point, top notch customer service and she never lets anything go unnoticed. First place ever where I’ve ever gotten my car serviced and I can trust the work has been done right without feeling scammed or lied to. Even after moving across town, I would still drive all the way just to get my car serviced here!

Sep 06, 2024

Do not trust this location with your car’s AC needs! Took my car in for blowing hot air and was given an estimated time for pick up. Always way off. There was no way for me to pick my car up after it’s been serviced so manager Jackie promised me it would be delivered to my work place, never happened. I didn’t receive a call all day long and was placed on 30+ min holds trying to get updates. At pick up, I was told there was zero issues with my AC, that the whole system was checked/fixed. After I got my car, AC went out a couple days later, check engine light came on and the AC filter they supposedly replaced a previous time was never even put in. Do not recommend this location!!

Sep 06, 2024

Great service all around from Jackie and the team!

Sep 06, 2024

Jackie and Isaiah were amazing! Walked in and Jackie was running around shaking everyone’s hands, while Isaiah was offering everyone walking through the door a bottle of water! Got me in and out in 45 mins as a walk in! I do not understand why so many bad reviews because they killed it! Loved my experience!

Sep 06, 2024

Jackie and her staff go above and beyond for all of the customers. I have seen her in action in where she would jump in and make it right. Always have donuts and coffee and waters the best big o ever thanks to her and her staff

Sep 06, 2024

Needed my daughter’s tire repaired and was worried given that the day I brought it in was a holiday. From the minute I entered I was greeted professionally and all steps in the process were above my expectations. Well done all around and great team at this location.

Sep 06, 2024

No cap the best Big O in the state you gotta come here

Sep 06, 2024

Thank you Jackie!

Sep 06, 2024

This shop is amazing. I have big trust issues when it come to car shops but this location is amazing. Staff is always kind and welcoming. Service never takes too long and my car always works the right way after. This shop is legit.

Aug 06, 2024

Isaiah and Jackie gave me the most amazing service at Big O Tires! They were professional, personable, and overly accommodating! I will definitely choose them as my tire providers at my next service!

Aug 06, 2024

Juan and Isaiah are really professional, Kind, and good for the buisness!

Aug 06, 2024

Made an appointment to have "1" tire patched that had a nail, appointment was at 3 and didn't start working on it til 540, drove out at 6:30!

Aug 06, 2024

Once a month, I come in to get my tires on my bike checked by Isaiah. He has been nothing but wonderful and has a positive attitude. Today I needed new tires for my car, he remembered everything about my bike and asked how I was doing. He is very knowledgeable about tires and what was best for my car. Awesome service from both Isaiah and Jacky. The waiting area is very clean. They offer a variety of snacks and drinks. Very professional. Best tire shop in the neighborhood. Looking forward to doing more business with these two amazing individuals.

Jul 06, 2024

Big O Tires are second to no one, if you want quality work done by professionals that have locations nationwide then look no more than here. Great service and friendly people here.

Jul 06, 2024

Great customer service!! Had a little issue, but Isaiah took care of it really quick. I appreciate that hard to find good customer service these days!!

Jul 06, 2024

Horrible. Took 2 hours for an oil change with an appointment. Told them not to mess with anything else and as soon as I left now there’s something rattling under my car and my breaks are making noise. Will never go back there.

Jul 06, 2024

I can definitely "TRUST" Big O.

Jul 06, 2024

Juan Jimenez cistomer service advisor provided HORRIBLE customer service. I called in and requested price for oil change on a 2020 VW jetta Juan quoted $49. And up on phone with 30 to 45 min to complete job. I informed I was in route. Once I got there price changed to $62.87 with no $49 option as quoted. Time frame was still same. One hour 30 min later I asked about my car he stated it would be out in 15 min. 30 min later I asked again he said they where having issues with my car. I said for an oil chang we are talking a plug oil and a filter not rocket science. He had an attitude all through out interaction, I asked what is the "Issue" he said he didn't know. I requested he ask. He then asked me to check "how I talk to him" I told him to check himself. Keep in mind this is all in front of Store manager Jackie Alvarez whom did 0. Two hours 30 min latter the so called issue was that they had problems placing filter on car... hope I do not have issue with the oil change. Not coming back to this location...