Big O Tires

Dec 04, 2024

Went by Big O on Baseline in Phoenix and got excellent customer service from Jeff!! Nice young gentleman and friendly smile!! Thank you!! 😊

Nov 21, 2024

Associate James was amazing! Great customer service! Above and beyond. Also was in and out within an hour

Nov 05, 2024

10/21/24 Beware!!! Stay away from this place!!! BAD Management specifically from Dave. Stay away from this place manager. Dave has no idea how install a wheel on a car. Complete car Care lol come on guys!! Tech's will will drive your lug nuts in with a Big O Milwaukee impact, full blast and ruin your lug nuts and threads. Absolute incompetence. These people have no business changing tires. They likely broke my wheel sensor. Unfortunately, I can't prove it. Of course they were glad to sell me a replacement at full price.. Nothing but inexperienced high School looking kids working in the shop. Kind of scary. They look just like what you'd expect over at Walmart. The manager (Dave) full of excuses defense their crappy service. And says that's the way they do it . I saw at least five different people working on my car so accountability is zero . They don't use torque sticks.. And only got the torque wrench out after I complained. Of course. Dave came out and told the guys to be careful cuz I was watching. By that point they had stripped out a lug nut luckily the threads were still fine on the stud so they scrambled find a replacement lug nut. Absolutely clueless! I wish I would have read the bad reviews before coming to this place. I can't believe people trust big O tires to work under the hood of their car.. I wouldn't even trust them to change the light bulb. Wish I could give zero stars.

Nov 05, 2024

Customer service here is superb!! Awesome job guys! Thankful for all your car expertise!!

Nov 05, 2024

Great service. Professional and very transparent. James was a pleasure to work with. Their Diagnostic Needs Analysis kit is very useful

Nov 05, 2024

I just went in because over the phone. I got a quote for $65 tire, install and balanced. When I arrived, they gave me a quote of $135. Big difference

Nov 05, 2024

Stay away from this place. Terrible service.

Nov 05, 2024

They're very good. They check everything and offer repairs.

Nov 05, 2024

Top notch, great people and great service!

Nov 05, 2024

Update on service and warranty from my 5 star review from approximately a year ago. *BUYER BEWARE* I am writing to express my deep frustration regarding the ongoing issues with the tires I purchased (approximately $3k) from Big O Tires (Laveen) on June 17, 2023. After experiencing problems with my tires, I brought my vehicle to Big O tires Laveen, where I was informed that my shocks were the cause of the issue. I took my vehicle to the dealership for an inspection, only to find out that there was nothing wrong with the shocks. I then returned to Big O tires Laveen, for the same tire issues and was told that my alignment was off. Again, after having the alignment checked at the dealership and Big O tires Laveen, I was informed that there were no issues with the vehicle, and I would have to “just continue to drive on the tries until they wear out”. Since these visits to Big O tire Laveen, they have refused to rotate and balance my tires. I am extremely disappointed with the service and the lack of service I have received. I have also been informed that all four of my tires now have “tire edging-tire cupping” due to my vehicle which has no mechanical issues (ss of today three tires). I have consistently brought my vehicle to Big O tires Laveen for maintenance and service, my concerns with the tires have not been addressed, continue to be ignored and I only receive excuses. I believe that the refusal to repair or replace my tires is completely unacceptable. Today, I am brought my vehicle in for the fourth time due to a slow leak in my left rear tire along the edge of my tire. It was replaced under warranty only I had to pay approximately $183.00 out of pocket. They staff is super nice when you spend money and buy tires but make you feel like a burden when you bring it your vehicle back for concerns. Another thing, what is the point to make an appointment online when your appointments are NEVER met. You still have to wait hours as if the appointment scheduled online was never made. I will never purchase Nitto tires, nor will I ever recommend Big O tires to family/friends, and I hope never to return to Big O tires Laveen if I don’t have to (based on my purchase location). Horrible service along with horrible tires. NEVER AGAIN!

Oct 05, 2024

After waiting for over one hour and a half in their lobby (I did mention to the guy that I was going to wait in their lobby)they didn’t have the decency to let me know that they were done working on my car, the way I noticed that they were done was because I saw it parked… thank you for making me wait unnecessary time, I have nothing else to do…great customer service 👎🏽👎🏽👎🏽👎🏽 👎🏽

Oct 05, 2024

They always do good work on both mine and my wife's vehicles.

Aug 05, 2024

Came in for a tire repair, got it fixed with no charge and great customer service 👍🏽

Aug 05, 2024

Great service, always friendly and professional. They always make sure you're satisfied with the service and provide you with any recommendations, and any further information on service they provide.

Aug 05, 2024

They always do my oil change, and they do a very good job.

Aug 05, 2024

Very nice staff. I needed a tire repair. Got me in quickly and got me back on the road with no charge. Thanks

Jul 05, 2024

It was a great experience dealing with Jose Mendoza, manager. He was instrumental in getting the tire fixed and had the tech. put it back on and put the spare back into the trunk. I will recommend this location for any tire needs.

Jul 05, 2024

This team never disappnts me. They do a great

Jul 05, 2024

had a slow leak and they were able to get me in within 30 mins and found I had a screw in the tire. Fixed it for no cost! great job!!

Jun 05, 2024

A BIG THANK YOU to Big O Tires in Laveen! Ever since I started taking my business there, the service has been Exceptional! I bought my tires there, oil changes, alignment and balancing. All service was prompt with super knowledgeable and friendly personnel lead by Jose Mendoza, General Manager! Jose was the first person I met and still greets me every time I come in! Thank you for being a breath of fresh air and doing business like it should be, not just another number!!! Adolph Lehman

Jun 05, 2024

Came into Big O in a panic that my tire was punctured and I had my 5 month old son with me. The guys at Big O took care of us, were so kind and got the tire patched up in no time.

Jun 05, 2024

Full service auto. Flexible payment methods, balance staff, better than average lounge, food in the area & solid communication.

Jun 05, 2024

I had a slow leak in a 5 month old vehicle's tire, the tire isn't under "bumper to bumper" warranty so the manufacturer wanted 350 bucks for a new tire. I called this Big O location at 4:30 and talked to Patrick Roth who said he could squeeze me in today. By 6 I had a repaired tire at no charge!!! Thanks for saving me 350 bucks!!

Jun 05, 2024

It's rare that service and good will are put over cost. For this, I am providing 5 stars. While the wait was a bit longer than desired, the job was done on the tire patch I needed. Thank you!

Jun 05, 2024

Their customer service doesn’t even rate a one star. Zero plus, plus plus! Tried to charge me for a job they couldn’t complete. I was told to come back later when they had time to do a more “thorough” inspection. After I was told I’d be there for only 30 minutes. Ended up being there an hour and a half. I’ve been in the service industry for over 35 years and I have never experienced such poor service. The icing on The cake was when the young man who pulled my car out of the service bay didn’t put my car in park before shutting it off. He walked by me saying, “I can’t get the key out of the ignition.” So that’s how a mechanic treats your car? After I expressed my deep regret for using their fabulous Big O tire center, the manager and one of his service desk guys argued with me out in the parking lot for standing up for myself. If you wanna hear conversations about shooting at people by management, counter people who greet you with “what’s up” when you walk through the door. Then try to rob you of your hard earned money when they can’t complete a job, this tire center is for you. One of Laveens hidden gems.