Big O Tires

Nov 19, 2024

Came in 10min before closing on a Monday, desperate with a nail in our tire. The team fixed it quickly and professionally, Paul up front was super helpful. Great service and great work. Thank you!!!

Nov 17, 2024

I've been their customer for more than 10 years and have always been satisfied with their products and service.

Nov 13, 2024

Filled up my tires free of charge (without having to prove evidence previous service). Solid team, and I was approached immediately by an employee. In and out within minutes. Thank you so much!!!

Nov 06, 2024

Purchased my tires at a different Big O but came to this location to have a tire repaired. The customer service here was great from the minute I walked in. This will be my go to tire shop moving forward.

Nov 06, 2024

Store Manager Jon made my day! Very kind and helpful. I called multiple shops that said it was too late to closing to be able to do any work on my car but when I called here 30 minutes before they closed he said they could still change my flat tire last minute. I got it towed to the shop and they gave me honest options in my price range. I couldn’t be more grateful for management who cares about their customers. 10/10 recommend, thank you again

Nov 06, 2024

Unbeknownst to me, Big O sold me tires in 2022 that were actually manufactured in 2017. It was pointed out to me by a Toyota technician. Tires should only be sold within 12-18 mos. after production. I had spoken to the manager who asked me to bring it in the next morning, which I did at 10 a.m. I told the associate the situation and she asked if he (the manager) planned on swapping out all four - I said I didn't know and she informed me he would be in later. We picked out tires, I left my keys and that was that. At 3:30, the manager John called me to tell me the vehicle was ready. I was already on my way since they close at 4. He then asked what my expectations were and offered me some $ off each tire or their roadside warranty. I replied that I thought he was swapping out the tires - for the reason that if anything happened to me, they would be liable and that they sold me tires and I paid for them as if they were new. He proceeded to raise his voice and yell at me. At which point I told him that we would discuss it in person. We continued to disagree when I arrived, and I expressed that he was being aggressive, and I didn't appreciate it. He asked what I thought was fair, I stated the same and he said that my request wasn't justified. He asked if we could "start over" and wanted to keep me as a customer. Unfortunately, we made no progress. According to him, the tires were within their manufacturer limits and since I have used them (which I acknowledge is true), he felt he really didn't need to do anything. So, I asked to have my old tires put back on...originally, he wasn't going to because of their age, but then he did it anyway because I wasn't going to be persuaded to buy 4 new tires - from them. And after they did, he told me 1. they stayed late because of me (mind you, my car was dropped off at 10 a.m.) and 2. he should have charged me for essentially installing two sets of tires - since I had authorized it. Thing is - I had not, no one had me sign or authorize anything. I also read my customer file and took a screenshot, which inaccurately stated that I had requested a new set of tires and then changed my mind. I asked him for the District Manager's name and number - he said he didn't know it and only had met him once. I find that surprising - most people know who their upline/boss is. I'm sure they'll find that fascinating as well. I've called Big O Corporate and will continue to share this story to anyone who will listen.

Oct 30, 2024

They do great work for me. The techs are great and very friendly and informative. Keep up the good work.

Oct 20, 2024

Friendly staff, excellent service!

Oct 20, 2024

Great customer service! Jon and his team took care of me right before closing without complaints!

Sep 20, 2024

Great service this morning for a flat tire. Jon and the staff were friendly and efficient. I will continue to be a return customer!

Sep 20, 2024

Had the best experience here, thank to John. He got me in, diagnosed & out in the same day. Honest & affordable!

Sep 20, 2024

I had a Les Schwab tire place much closer to me but went to Big O expecting great service. They wanted $80 just to check two tires 4 leaks. I went to 5701 Folsom boulevard for better service and 20% less. I bought two tires and left happy with 5701 Folsom Big O

Sep 20, 2024

John at big O tires really helped me out! I knew my car was in good hands. Service was quick and I was back on the road! Thanks John!

Sep 20, 2024

Not a trustworthy business We unfortunately got a flat tire heading back home and since we bought brand new run flat tires less than a year ago from big O we decided to go to the nearest one which is the L street location in Sac. Jon who was at the front told us Big O locations are not the same (not very friendly), he sounded like he did not want to deal with us and we need to pay to get our tire patched up. Feeling scammed, definitely didn’t sound right but they were closing soon so we just paid and got the tire patched. A day later we took the car to another Big O where the guy told use we didn’t have to pay to patch the tire up and we should go back and get our money back. Definitely not trust worthy!

Aug 20, 2024

Excellent customer service and very knowledgeable.

Aug 20, 2024

John has been so wonderful to me in a world where i didnt know who to trust with my car! I will never go anywhere else (unless its a service they dont do-rare) and if i have to I always ask for John’s recommendation on where to go. Thank you to John and your awesome team.

Aug 20, 2024

The worst place I have ever meet I didn’t even changed my oil the manager a white big fat guy very rude I called them i need an oil change they told Me yeah can do that I asked for the price the lady told me On the phone that the semi santatic is $40 and full santatic is $77 I said I want semi she said come in when I went there she said your car has to get full santatic I said I changed it in other big o tire they gave me semi santatic she said no it’s our policy i said no she said let me ask my manager too I said okay she went and after sometime that big fat guy came and started rude accent and I was agree to get full santatic but he was a little angry and said the price is gonna be $100 bucks I said the lady told me $77 he said that her price and this is my price I said no thank you let me get my car he said okay I was waiting for my car he told me to get out of here and wait in the street for my car so anyway I drove 15 miles for nothing rude people never gonna go again I always go to big o tire but they were nice this place was the worst I have ever been there and luckily after I checked the reviews a lot of people’s cars got damaged from them so good for me that they didn’t served for me

Aug 20, 2024

Tire shopping lead me to this location. Was entirely 100% happy from beginning to end. Jon, Mgr, made everything easy. Was able to price match to keep my business. Highly recommend.

Aug 20, 2024

John and Bob are awesome!!! The whole staff is awesome!!! Thank you so much for your kindness!!!

Feb 20, 2024

Great people, prices and location ! Recommended!!

Jan 20, 2024

DONT EVER COME HERE THEYRE DESPERATE AND SCANDALOUS. STORY: I took my car for an oil change and inspection on 12/26/23; same day apparently there was a nail in my tire so I had to get my tire replaced because they were not able to get it up on a lift (so I decided to get just that tire replaced). After that day my brake sensor would go off once I put my electric e-brake on while the car is on, and it would never show my brake and brake system light flashing after starting my car. Results from inspection came back with me having to: - change spark plugs, - change shocks, and - change brake fluid. I thought my sensors were acting up because of my cars need to have its brake fluid changed and from the inspection. Until yesterday (1/9/23) where my drivers side rear electric parking brake came hanging off. Big O Tires were charging me somewhere around 500 dollars to get everything fixed from 12/26/23 inspection, but I took my car back because I called Nicole Miller yesterday letting her know what was happening so she told me to bring it by tomorrow around 8am because we both thought it was an accident. I get charged with 490 for replacing the electric e-brake plus labor. Thankfully I canceled their offer for suspicion! Because look at the reviews!

Jan 20, 2024

I needed air in the car tire before traveling out of the city. They were professional and polite. Thanks Midtown pros.

Nov 20, 2023

Awesome service!!

Nov 20, 2023

Big O got me in and out for an emergency tire repair while we were on the road and away from home. Thanks for the great service!

Nov 20, 2023

Don't trust them if you're a woman. I went in for an oil change on my sister's car because I found a coupon on Groupon. They performed the oil change as expected, however, they gave me a list of things that they said needed to be done on my care totalling over $1700. I said I was doing a favor for my sister and would pass the message along. Brought the car to my best friend, a master tech Honda mechanic. They looked at the list and my car and looked and said none of the "recommended" repairs were needed. My guess is they saw a young woman, assumed I knew nothing about cars, and tried to scam me out of as much money as possible. Don't get repairs done except exactly what you came in for, especially if you're a woman.

Nov 20, 2023

Faster than quoted!!! Great service. Fast and professional. I had a flat and they repaired it under warranty for free

Nov 20, 2023

Great staff and plenty of things to walk to while you wait! I will return.

Nov 20, 2023

I have experience with Freddie Montes For many years! He is always professional, truthful,with upmost integrity and a dynamic representation OF the integrity of the BIG O TIRE COMPANY

Nov 20, 2023

This is the most trusted and safest place to go when you have tire trouble in Sacramento! Lawrence always gives the best service each time I have been in an unfortunate tire situation and his amazing team of skilled mechanics are dedicated to keeping customers happy, safe and valued at all times!! The manager has speedy and sincere customer service and anytime there has been a problem their staff has been thorough with explaining it in full detail and providing accurate and fair estimates! This is a Sacramento Gem!! Thank you so much for having a family style staff full of people who truly have a passion for what they do and make a REAL difference in the lives of others! Thanks to Anthony doing a super quick tire change on our family Lexus Truck and getting me back on the road so I can pick up my son from school on a rainy day, we appreciate you!! BIG HUGS AND LOTS OF LOVE TO Lawrence, Anthony, Popo, Bob, Bryan and Bryan!! YOU ARE ESSENTIAL WORKERS AND MIDTOWN NEEDS HEROES LIKE YOU

Nov 20, 2023

Bryan is the best! Love going here, they treat you right!

Nov 20, 2023

Came in with a very flat. They were very quick to get us back on the road. Everyone was friendly.

Nov 20, 2023

Friendly staff and quick service. Would highly recommend.

Nov 20, 2023

Great and friendly service, VERY quick in and out

Nov 20, 2023

I have been coming here for years. They are knowledgeable, thorough, and communicative. The technicians do quality work.

Nov 20, 2023

I just do basic oil changes here every couple months and they always take care of me. Thanks for your help every time.

Nov 20, 2023

Very attentive and professional.