Big O Tires

Nov 18, 2024

John and Jesus are great - highly knowledgable, communicative, and friendly. Ive been going to the shop the last 13 years and have always gotten great service.

Nov 16, 2024

Top notch customer service. So helpful!

Nov 05, 2024

This Big O Tire location was a godsend. We recently just returned to the United States from being in Italy for 4 years and our SUV needed a lot of care. I originally took it to a GM dealership and they dropped the ball big time. I was not happy with their service so I contacted BIG O TIRE and they hit a home run on the first swing. John, at the front desk went above and beyond finding everything that the dealership missed and corrected the things I had originally paid the GM dealership to fix. John and the Big O Tire technicians deserve every praise that I can muster up. If it was not for them, I would surely be on the side of the highway with my hazard lights on asking for help. Once again, THANKS TO JOHN AND HIS TEAM OF TECHNICIANS FOR KEEPING ME ROLLING!

Oct 29, 2024

Bought a tire. Ripped two days later…

Oct 22, 2024

Had a flat tire because of a near accident right before my mom came to town. Talked with John and he was awesome. Had to drop my mom off with a super quick turnaround time and John was so friendly and got us in and out so I could drop her off in time for the train. Great experience! Thanks again John☺️

Oct 19, 2024

Big O did a good job. John the manager was helpful. They were able to help out when I lost a caliper bolt traveling. Service completed in one day (Sunday). For that I am grateful.

Oct 19, 2024

Picked up a nail in my tire and was able to get over to this Big O Tires location in PB. I have never been to this location before but I needed to see if my tire could be fixed. The staff were helpful and polite and they fixed my tire. I appreciated how they did not try to up-sell me on something. I will consider this shop when it comes time for new tires because my experience today reflects well on their professionalism and honesty. Thank you as well to Shaun C for the assistance today with the tire repair!!

Oct 19, 2024

Quick and friendly. Gave me the large nail that was in my tire. Didn’t mind me watching. Friendly staff and decent prices. Just what I needed!

Sep 19, 2024

Good service

Sep 19, 2024

I had a positive experience at this Big O Tires. They open 30 minutes earlier than the competition, which got them my business. Jesus worked with me to get the right tires at a fair price. Angel is a wealth of information and was helpful. I was out of there with new tires - in less than an hour. I'll return.

Sep 19, 2024

So my husband and I have been there twice, each time the guys took amazing care of us. We won't go any where else for our car needs. They are fair and fast! Highly recommend this establishment. We live in our van and they were very respectful to our cat Bubba as well. Thank you guys so much!!

Sep 19, 2024

This Big O is awesome! Thank you team, real honest hardworking men. You guys really helped me out with a simple flat tire and went the extra mile. I always done business with Big O and I have never been disappointed. Thank you Garnet team!

Aug 19, 2024

I am from Arizona and was on a Bucket list trip that I won from work and I was with my wife and 3 kids and ended up needing what I thought was 1 tire replaced and I normally shop at discount but I was not able to get an appointment and Thank God because the universe wanted me to go to Big O and the service rep John that helped me out was soooo professional and over the top courteous to me from the jump. I had a pre existing shock and motor mount issue that I knew needed to get fixed but the quote I got from the mechanic in AZ was to much for me at the time so I was delaying.😕 Thanks to John and the Big O team My wife's truck was taken into these professionals hands and I never felt pressured or like they wanted me to get more services than I needed.. which is refreshing! . John took the time to inform me about the details of the services needed and the options available and offered any discounts that he could to help me get in the road ASAP. It was refreshing to not have the bad feeling of getting ripped off and instead to see customer service at its best. John paid for my Lyfts while they serviced my family vehicle and made sure me and my family were able to make it to our scheduled jet boat event on time and made haste while fixing the vehicle and putting new life into our families day and vehicle. Will now be a Big O fan and customer for life. I can only hope that the Big O in AZ is as Amazing as the pros that helped my family in a pinch and made the biggest difference in our family trip. The truck drives like new and my family is safe and secure to travel now thanks to our visit and the truck road smooth as butter back to our home in AZ.. Thanks John and Big O 👍 🙏 🙌 😀

Aug 19, 2024

This Big O leaves a stain on the company's reputation as a whole. Service is sleazy and lazy. My car began leaking oil after my oil change. Thinking something was wrong with my engine, I went to the shop to have them check it out immediately to prevent any damage. I had to Uber to work and leave my car overnight because my shift ended after their business hours. After being assured that my car would be taken care of, I was heavily pressured with a $65 "storage fee" the next day when I called about pickup details and timing. Turns out, the reason my oil was leaking was because the mechanic tightened the bolt with his hand instead of a wrench (which was told to me by the manager). Essentially, their negligence caused the oil leak that led to the urgent fix and then threatened extra charges when I couldn't immediately pick the car back up (charged $100 for the oil change, which is ridiculous on its own). Customer service from the manager is terrible and I highly advise against giving them your business.

Jul 19, 2024

This is the best Big O Tires in San Diego. Shaun, Jesus, and the rest of their crew always deliver top notch customer service. They went the extra mile to service my vehicle, thank you Big O Tires on Garnet Ave, I'll be recommending you!

Jun 19, 2024

I feel i was overpriced them knowing i was from out of town and had no choice but to pay what they charged. Was not happy with the manager was not nice and they were almost closing so they just wanted me out so they could go home, it was very obvious

Jun 19, 2024

Illegal bait and switch operation. Buyer beware. It is illegal to give a price over the phone and then say that that price is no longer available when the customer shows up

Jun 19, 2024

Thank u Jesus Carvajal & Bryan Gonzalez for servicing my oil changed today and making it as painless as possible.

Jun 19, 2024

These people in Pacific Beach are the best at Big o tire.

May 19, 2024

Go to discount tire Save yourself the drama

May 19, 2024

I brought my Corolla in for a warranty on a flat tire. They ordered the tire because it wasn't in stock, told me to return the next day for installation. The quote for installation was around 75$. The attendant, who was actually the manager, slid the oage towards me to sign. I asked about the price. His answer was, "Labor and Gavin Newsome..." I signed, ready to return. Upon review of the estimate, I noticed several charges... a TPS kit, road hazard warranty and other things. I called the shop first thing in the morning asking if the had started to mount my tire yet. Shaun, who answered said, "No." I informed him that I didn't want the TPS kit. He said, "No problem, the tire hasn't even been delivered yet." I returned to the shop two days later. When I arrived to pick up my tire and have it installed back on my car, I was presented with a bill for the TPS and road hazard warranty abd other items. I said, "I called, talked to Shaun, he said,'No problem, we wouldn't install it'". The manager told me it was already done... He then called Shaun, who wasn't there, while I stood by. Thinking I couldn't hear him, he reprimanded Shaun for not canceling that, and hung up the phone. Then, he started typing notes into the system. Instead of putting the truth in the documentation, he wrote that I refused to pay even though I ordered the work. He was covering his butt, and misrepresenting me. I don't appreciate that kind of characterization of my integrity. Then, as I was leaving, my TPS light were on. He told me it was because I had faulty ones. I asked if they checked the pressure on my other tires... I was told, "Yes, but if I want, I could have them checked again." Turns out, the oressures weren't checked, tires were low, and my sensors work just fine. Big O is a tire shop. They didn't treat me honestly, didn't check my tires, lied to me about the billing, misrepresented me on documentation and laugh about it. I wouldn't do business here if they paid me. Choose an honest establishment, not one that tries to nickel and dime you and then try to make you seem like you're victimizing them for their predatory actions. Shame on you Big O Pacific Beach.

May 19, 2024

John is awesome! Super knowledgeable. Reliable. Helpful. And honest. Go to big o and ask for John!

Apr 19, 2024

Terrible customer service! With another 40 minutes left before closing the store and they said they couldn't do a simple oil change, with the store empty and the employees sitting around!

Apr 19, 2024

This is my second experience with Big O Tires on Garnet after experiencing a flat tire. Each time they were so helpful, willing to go above and beyond, and made me feel like the only customer they had to help. Jesus and John were upbeat and excited to be able to solve my problem and they were so efficient and quick which really helped me out. I highly recommend this business to everyone.

Apr 19, 2024

Hey, these guys know how to get it done. There’s one thing in Mechanics that’s true they are not all created equally. However, the ones that can get you back on the road and make good repairs along the way is hard to find these days. If I needed someone to give me back on the road at the best price in San Diego I would contact these guys over here at big o tires off garnet. They just know how to get it done.

Apr 19, 2024

I’ve gone here a couple times to get work done and had no issues, but recently called about having a water pump replaced. They quoted me a price that I didn’t find out until later didn’t include the cost of hooking it back up properly and adding the coolant they would have drained. A necessary part of the work. This added up to several hundred dollars more than the price I was quoted. Super misleading and shady. When I called him out the guy didn’t say anything. He knew what he was doing. I will never come back here.

Apr 19, 2024

They were very friendly on the phone and clear about the time my service would take. We talked about price beforehand as well. They were very accurate with their timing, gave me a rundown on my vehicle after which was all good. Weren’t trying to push any unnecessary services. They made one suggestion. It was a very comfortable and good experience. I would definitely go back for oil change and tire needs.

Mar 19, 2024

Amazing staff and service! They won my business!!!!

Mar 19, 2024

If you only use Interstate™ batteries and need one on a Sunday.. this is basically the only place you might be able to find one. Thanks for having my back after a long and frustrating morning.

Mar 19, 2024

Jesus has great customer service. Great attitude and full of big o tires knowledge! Thank you

Feb 19, 2024

Fixed my tired so quickly!!!

Feb 19, 2024

Full synthetic Oil Change - Did a thorough job... all at a good price with the $30 off coupon. I recommend Big-O Pacific Beach.

Feb 19, 2024

Went today because I noticed a leak in my tire last night so I went online, saw a 1pm appt and booked it. Went it today to be told that that time was just to get your car in and not actually an appt time. I didn’t expect them to immediately get to my car, but at least prioritize reservations a little bit, but fine. I get it, you don’t know how long these things take sometimes. Although… it is a tire shop, not an auto repair shop. Anyway, that’s not why they are getting the one star. They are getting the one star because they tried charging me 170 dollars to change one tire. I went in thinking I could patch my tire, I couldn’t so I had to buy a new one. Fine. It’s a run flat so it’s expensive. 230. I get that. Tell me why the total was coming out to over 400? Discount tires is doing the same job for 300 per tire and that includes a lifetime warranty. Front desk dude wasn’t the nicest either. They definitely don’t care about you as a customer