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Big O Tires

5

4

3

2

1

4.4
(426 reviews)
Review highlights

"… a flat tire/ valve replacements. Peggy was great, super friendly customer service is a rarity nowadays. Free wifi, cell charging station, coffee/tea, water and snacks."

"Waiting area has water, coffee, hot chocolate, TV 3 lounge chairs and bathrooms."

"Great service, great staff, family owned."


Overview

Categories

Auto repair shop, Auto air conditioning service, Auto electrical service


Hours

Sunday

Closed

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM


Description

Welcome to Big O Tires, The Team You Trust®! Our legendary friendly service here in Tucson, AZ keeps our customers coming back for more! Early, late & weekend appointments available. Free alignment checks. Home to our namesake brand, Big O Tires, & the major brands you count on like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama. We bring you straight talk about tires, oil changes, brakes & suspension, A/C service, wipers, belt & hose replacements, new batteries, headlights, taillights. Don’t let the check engine light or a flat tire slow you down! Visit Big O Tucson for honest, worry-free tire & auto service.


Reviews

Dec 04, 2024

They got me in and out in under 30 minutes- the techs were amazing and the sales rep was so helpful


Nov 29, 2024

The service was excellent, quick and at very reasonable price. Quality of the work was great as well as the communications.Highly recommend!


Nov 28, 2024

This is the ONLY tire shop I found that I trust. On 2 occasions I thought I was going to need tires & brakes. These guys were honest enough to let me know that I didn't neither either at the time. Today we got a whole set of tires from them because of their honesty in the past. We still don't need brakes. Being a female and having them be honest with me goes a VERY long way.


Nov 21, 2024

Alicia, Peggy, Stephen and everyone that works here is so AMAZING! They are always so helpful and so understanding and they make you feel so comfortable and relieved knowing that they will take excellent care of your car and what it needs. 😊


Nov 21, 2024

Good people, great prices


Nov 14, 2024

Excellent service and prices.


Nov 14, 2024

Two and a half hours to get one tire fixed


Nov 05, 2024

I came here on Monday 10/14 to do oil change and tire rotation for two cars. I was told to come back in two hours. I came back two hours after and was told that they hadn’t even started working on either of the cars. They didn’t call to notify me. I wasn’t able to stay any longer so I left very frustrated and still needing two oil changes. I received a call later the next evening from a representative from the store saying I can bring both cars back in on Wednesday 10/16 or whenever time I was available for complimentary oil change and tire rotation for both cars. I went back and they did both cars complimentary and were extremely apologetic over what had happened Monday. I received excellent customer care and a genuine apology. Kudos for taking care of your customers in this way. Five stars from me!


Nov 05, 2024

It shouldn't take 2 n half hours to change 4 tires at 730 in the morning. Then charge for things like nitrogen that i didnt ask for. Then nickel n dime u with over priced fees . In the past id take my car for a oil change. An the price would fluctuate from high $30 to $60 + an it would be the same type of oil etc . Ill find another shop from now on


Oct 05, 2024

Big o always comes through. If they can't fix it on the spot they will surely give you honest solutions to your problem. I will be returning.


Oct 05, 2024

My initial appointment was for a four wheel alignment after a minor accident. I was told that both inner tie rods were damaged and needed to be replaced. After a couple hours waiting for my vehicle to be finished, I was then told that the steering knuckle was also damaged, but a part could not be obtained the same day. Rescheduled for the following week. My follow up visit had a three hour repair window, so I waited for it. It turned into six hours overall. My truck set idle in the parking lot for 90 minutes before it was moved into a service bay. That was a lot of wasted. Once it was moved into the bay, another three hours spent on the steering knuckle, and then my truck returned to the parking lot. I got excited, thinking it was ready to go, but learned that it still needed an alignment and was in the queue as another vehicle was on the alignment rack. Another 45 minutes with my truck, setting idle in the parking lot. At no time were any apologies or considerations offered to me. Just six hours of my day…wasted. I have been a Discount Tire customer for 20 years, but gave Big O Tires a try initially for tires for my daughters car and then my alignment. I don't believe I will return for any future business. While the repair on my vehicle seems satisfactory, the customer service was anything but, and that is very important to me.


Oct 05, 2024

This place has treated me very well. I took my Camaro in for two separate issues on two different occasions and both times Alisha was fantastic, took care of everything and in a timely manner. She is welcome to drive my vehicle anytime. Great service, great staff, family owned.


Sep 05, 2024

I typically only leave a review when something outside of what I expect happens, either good or bad. We'll I came in and had my oil changed, and later noticed oil leaking all over my driveway. I called Big O and spoke to Stephen to see what could be done. Stephen went above and beyond my expectations to care of this problem. He came to my house to look at the vehicle, and noticed the plug was a little bit loose. He addressed the issue and then offered to take my car back to the shop to clean it off, and top off the oil. But thats not all! While I thought Stephen was still gone, my wife got home and called me to ask me to come outside, and there was Stephen, cleaning the big oil puddle off of my driveway! I usually take my vehicle here to be worked on, but now I know even if they make a mistake, they will do whatever necessary to correct it. Thank you, and Job well done to Stephen, and the Big O Team!


Sep 05, 2024

Went there with a flat tire and asked them to plug it. I was told that they couldn’t plug the tire so what they did was get me a used tire from the back and gave it to me free of charge. Then they offered me a ride back to my vehicle. Shawn is the one to see.


Aug 05, 2024

Alway great experience at this location, best customer service. Stop by and see Connor Ammons


Aug 05, 2024

As a woman it can be really intimidating to go to any mechanic or auto body shop to service your vehicle (in my personal experience) but that was not the case at all at this location. I was able to book the same day, was welcomed with friendly faces and the waiting area was great to sit and hang out. There was a mix up, or a delay, and I ended up being there a bit longer than expected but the staff were awesome and more than made up for the wait. This was our second time visiting this location and we will absolutely be back!


Aug 05, 2024

Compassion Equates to Greatness! I had a blow out on my RV coming from Texas, and found the first tire shop off I could find. The young gentleman behind the counter, sensing my frustration, told me that they unfortunately couldn’t exchange the RV spare tire because of the weight. He then referred me to another reputable tire shop down the street. But instead of sending me off, he fixed my tire at no charge, so I at least have another spare in case I decided to continue my trip to CA. Lastly, he bid us, safe travels! This, folks, is humanity! AZ has some outstanding people!


Aug 05, 2024

Fixed husband's tire and wasn't pushy about him getting tires now.


Aug 05, 2024

Great place to bring your car


Aug 05, 2024

Had an emergency on a Friday afternoon on the freeway, heading home to Sierra Vista. Big-O got me right in and replaced the tire. Thanks for the great service and getting me back on the road!


Aug 05, 2024

I come here for my oil changes. They usually honor their online coupons. It's always fast and friendly.


Jul 05, 2024

First time I bought my tires here So far is going good Just got a flat tire and they fixed it no problem very professional


Jul 05, 2024

Girl that works at the desk likes to ignore people when she feels that they aren't there for tires, made eye contact twice and nothing


Jul 05, 2024

Girl there left me in uncontrollable car. It was so bad I had to stop and have it towed. She didn't charge me, but I fell cheated. At list she could have left alone. Then I would have it fixed correctly. Shameful business practice at my expense.


Jul 05, 2024

Good service. I'll be back. Update: I can't say enough about this store. They are truly honest and look out for their customers. I highly recommend this Big O store.


Jul 05, 2024

I asked them to check my battery to see if I should get a new one. they could have tried to sell me one but instead said mine was ok.


Jul 05, 2024

They worked with me when I had a couple of tires cupping and unusable due to my worn out suspension. Were able to find a couple of discounted replacement tires and got me on my way. Friendly and professional service!


Jun 05, 2024

If I could give them zero stars I would. I came here because I moved to this side of town and I have never waited almost 2 hours for my car to still be sitting where I parked it and people kept getting out in front of me although they state they honor appointments first I get it was a Saturday and it was busy but the service sucks! To the response below i did have an appointment hints the issue and that stars given!


Jun 05, 2024

Steven is THE BEST. He is very professional... they all are very nice. Explain everything and are Helpful with the explanation of cost and what needs to be done. Love the area its in. Friendly. Good service


Jun 05, 2024

Very friendly and took care of my tire pressure without a charge.