Bill Knight Ford Service

Nov 07, 2024

Anselmo and Mitchell were amazing! Service was fast and well done! Thanks yall!

Nov 07, 2024

I was totally shocked! Being a lady, going into a repair shop, to me it's worse than a yearly doctors appointment 😉. Ya just know it's going to be a crazy list of things you don't need.... NOPE NOT AT ALL. Marco, was very honest with me the entire time. Gears shifting when I would take off and slow down....I thought new transmission....I thought $1000.00's of dollars.... It had been a couple of hours and I was getting concerned....so, I called technician, Marco who checked me in.... when he said they couldn't find anything but a weak battery...I almost fainted! That was it, no high pressure replace this or that.... just the battery. Ladies, I recommend Bill Knight Ford Service Shop for car repairs....and ask for Marco! Thank you!!!!

Jul 07, 2024

The “Quick Lane” at Bill Knight is great if you need an oil change & tire rotation or any other quick service. The waiting area is clean and quiet and the staff is friendly. Our Ford advisor, Anselmo is knowledgeable and attentive to our needs. Highly recommend!

May 07, 2024

Don't take your 2020 F-150 here, for a ford dealer they no nothin about fords. They can handle replacing a mirror or changing oil that's about it. Oh yeah or an air filter. Anything more and your gonna get the run around.

Feb 07, 2024

Sad when the dealership a mile from your house is this horrible. The worst part is they DO NOT CARE that they have horrible service. Vehicle has been there several times, weeks each time, and nothing. Even when escalating to the "customer service" manager she was even less helpful. Avoid this service facility.

Feb 07, 2024

Drew is always very helpful and professional. Keeps me updated and always makes sure my truck gets taken care of.

Feb 07, 2024

Poor customer service.

Dec 07, 2023

Awesome experience with salesman, but when got home had someone else's contract information on scan drive.

Dec 07, 2023

Best service dept in town

Dec 07, 2023

Customer Service ( Cody Cox ) was amazing! Out of town an they made sure I could get in and out quickly. Now that being said it was quite pricey!!! $276$ just to do a diagnostic was OUTRAGEOUS! That being said, I paid an at least felt safe to drive home.

Dec 07, 2023

Got my sister's truck in and out with a warranty fix on a 2018 Kung Ranch NOX Sensor issue and they don't even live in OK.

Dec 07, 2023

Great customer service. Thanks for delivering my vehicle to my home too

Dec 07, 2023

I will never go back to this place for service . They had my vehicle all day and was supposed to fix a warranty part and oil change . I get a notice that my vehicle was ready and viewed the invoice. The only thing that was done was the oil change . I had no notification that they couldnt to get to my vehicle or fix it . Don’t go here … these people do not care about you just them

Dec 07, 2023

I’ve had my diesel F250 there for brakes and shocks for 10 days now. When I scheduled my appointment I specifically stated what I needed done. They have had my truck now for 10 days and it still has not been “looked at”. While I understand being busy and possibly understaffed I have contacted my service advisor and the manager trying to obtain additional information as to when they might be able to look at my truck but have not received any response. This is very frustrating and disappointing

Dec 07, 2023

Kaitlyn and Jamie in the collision center are phenomenal!! Can be a bit of a delay on the work, but everyone is swamped right now. Cut them a break, as they can't get parts sometimes, either. Also, turn in at the light, DO NOT ATTEMPT CROSSING MEMORIAL!!

Dec 07, 2023

Miranda was my service rep, she was amazing. They sent me a video of the mechanic working on my Bronco. Price was less than going to any quick-oil change. I waited for my vehicle, no hard sell for added services. I highly recommend taking your Ford here for service.

Dec 07, 2023

Ok we had our car serviced last year but they forgot windshield fluid and we were traveling by car in a time when we really needed that and had to hunt different stores in unknown cities for washer fluid at freezing tolerance. Car is currently there now and we’re going on day 3. It’s our only car and they are completely overbooked. Why do you over book??!

Dec 07, 2023

Quick lane was awesome. Took my truck in to have the oil changed on a Saturday and it was a pleasant experience. Nice clean waiting room.

Dec 07, 2023

Super friendly people

Dec 07, 2022

Did a great job on my vehicle.

Dec 07, 2022

Everything went great and they provided a loaner vehicle. Also, very pleasant folks to work with. We were very happy.

Dec 07, 2022

Good help

Dec 07, 2022

I left my Truck for “quick lane” oil change and tire rotation. After 4 1/2 hours they had not touched my vehicle.

Dec 07, 2022

Super busy. Be prepared for a lengthy wait if you're getting an oil change. Fair prices in parts department

Dec 07, 2022

They are trash!!!

Dec 07, 2022

Received notice of recall repair needed for 2022 Superduty. Called and scheduled appointment months in advance. Left vehicle on a Tuesday for a few hour repair. We were notified another issue we had reported at time of scheduling was not recorded. Heard via text @ 4PM on Friday that they would be in touch early the next week... Unsat that any dealer would "assume" a customer could be without their vehicle for that duration of time without prior notice... as someone wh0 is also in the customer service business let me say I am not impressed and any of my customers would be taking their business elsewhere next time.

Dec 07, 2021

Bill Knight Ford service department is the busiest service department in Tulsa for a reason. They do things the right way. I’m grateful for the service I receive when I bring my Explorer and Edge in. Grateful for the expertise that not only Jeff Lee has there, but by everyone else employed there. Remember, if it’s busy and a couple days to a week to get your vehicle in, there’s a good reason they’re busy and none of the other stores in town are. It’s worth the wait to have your vehicle taken care of by the Bill Knight Ford team.

Dec 07, 2021

Got to love Bill Knight Ford. They go over the top to take care of there customers. If there is a problem Mr. Bill has the man in charge that will help you.. Thank you Mr Kelly you Run a tight ship...

Dec 07, 2021

I recently had my 2016 Ford Explorer in for service when the power liftgate would not open. While the repair took several days, Curtis the service writer kept me updated daily on repair progress which i appreciated very much. The professionalism and attention to customer service has always been outstanding every time i visit Bill Knight Ford!

Dec 07, 2021

If you order 3 keys from Bill Knight Ford Service, they will need 11 days to make your keys and charge you $590. After you pay they might need 20 minutes and two employees to find your car. When they bring your car to you, they may forget to include the keys you ordered. If you have a problem with having too much money and too much time, they can fix that for you. I wouldn't trust this place for anything important. Plenty of other Ford dealerships in town.

Dec 07, 2021

There pretty good so far. There extremely busy! hey that's good.