Bill Nelson Automotive

Nov 22, 2024

Great service, fair prices and friendly folks - the best repair shop in town!

Nov 22, 2024

They damaged my classic car twice, charged me for trying but not being able to install parts, made incorrect diagnosis of problems, damaged parts I brought to install and then lied to me/tried to hide damage to my vehicle and now it looks like I have to take them to small claims court. Do not take your car here unless you want to pay someone to not fix problems and cause new ones.

Nov 15, 2024

Great service,

Oct 06, 2024

Took my 72 Chevy C10 for a simple tune up. Dropped off my truck at 7AM!, Gave them a call to see how my truck was coming along, they hadn't even started, this was around 1pm. Went back at 4pm, my truck was still parked in the same spot, other NEWER VEHICLES were parked behind my truck. Maybe my truck wasn't a priority to them. Not even a courtesy call from them to let me know my truck wasn't going to be ready!! One last thing, train the youngster in customer service! Needless to say, I took my truck to Ray Scott's........ CAN'T GO WRONG THERE HUGE DISAPPOINTMENT!!!

Sep 06, 2024

Amazing customer service, great prices, and a go to spot or any repairs and questions

Sep 06, 2024

Well, it used to be the best repair shop in town. It used to be a challenge to get in, parking lot was packed all the time, waiting room was full. Now its a ghost town. Here is why. They appear to have run off all the competent techs who were probably well paid. My store is simple. I had my entire AC system rebuilt last year. 10 months and three weeks later it fails. Should be warranty work right? Wrong. I took it in and the said "the one part that wasn't replaced last year" the schrader valves had both simultaneously failed. But their price was $89 to replace two $5 valves and recharge the system. BUT the "44 point vehicle safety check" revealed my battery was bad and they could replace it for only $219. I refused the battery service as I do my own and the one under the hood was from Costco and had 36 months free replacement and was less than 24 months old. I picked up the truck and 12 hours later no AC. Not willing to drink the Kool aid again, I got it to another place that does AC and guess what! They didn't replace the high pressure schrader valve! Its old and tarnished. In fact it was backed out about half a turn so when you take off the cap you get oil and dye all over the place. Mistake? Sabotage? I don't know. To add insult to injury, during the "44 point" check they took off the battery cover and lost it. Last time we talked, they were going to look for it. This is how it goes when a shop falls apart. First problem: you replace an entire system but leave something behind to fail. Second problem: Inattentive or incompetent executor of a simple valve replacement. Third problem: Hunting a vehicle for high profit work.

Aug 06, 2024

Bill Nelson automotive used to be so awesome now no communication with customers and not like the company used to be I would not recommend them to anyone because of their no communication to their customers

Aug 06, 2024

I had referal from a mobile mechanic to have these guys fux my car not only was my car not running well at all when it was previously it needed to be towed back to there location and was just a coolant leak now im having major issues come up and Christmas trees lights on dash wouldn't recommend that u come there. For anything you want done or need on ur car

Aug 06, 2024

It was the first time I've ever used this repair shop they kept me informed they took my calls explaining everything to me along the way and answering all my questions I pick my car up yesterday and I'm very pleased with them I definitely will use them again Derek Jr was awesome with me and my car is running great thank you guys so much

Aug 06, 2024

Professionalism

Aug 06, 2024

Wonderful customer service, very satisfied with my oil change and new brakes! Kyle is easy to talk to and knows his stuff. No matter what questions I had, he had the perfect answers. Service is on point, and when they say it will be done, it's done in that time frame! Will always go back here for all of my vehicles needs. Their prices are very reasonable as well!

Jul 06, 2024

Brought our car In for routine maintenance and after a thorough inspection were told we needed to have some repairs made, Kyle helped us out through the process and made it very easy for us to get our car back up and running.... will definitely be coming back for any future work definitely had another good experience with the Bill Nelson's team

Jul 06, 2024

Front desk customer service is on a whole other level.

Jul 06, 2024

Good experience. Was given a quote and a time frame and they were on point with both. Great personnel & great environment.

Jul 06, 2024

So where do I start took my 2015 f250 in to do a simple ac diag 2 days later have no explanation besides a fack answer that my dash temp runs my ac witch it doesn't only the evap temp sensor does then I tell them I'll just go get my truck because the lack of knowledge then try to charge me for a diag that never happened so upon getting my truck passanger mirror off glove box dropped down all my stuff spilled out battery holder missing bolts off and I did say to them on the phone I will come get it if you value your time money and car do not bring it here these are the old mpg guys that have a horrible rap chow

Jul 06, 2024

They were absolutely great. Very professional and courteous. Quote was descent and they got the repairs done in a timely manner. They also texted me after I got my car back to make sure everything was good. I will recommend them to everyone. Thank you Derek.

Jun 06, 2024

I couldn't be more pleased with the customer service I received here! I brought my 2016 Hyundai Accent in for an oil change a year ago. It was suggested then that I get some routine maintenance done and I was given a quote. It was time for an oil change and I called to set up an appointment. To my surprise, the business had been sold. I explained that I had a quote on some maintenance that I needed and I wondered if they could honer it. Well, they did! In fact, they went above and beyond to work with me to honor it. I had to wait there while my car was being serviced. The manager took time out of his busy schedule, trying to figure out why the internet wasn't working. Just for me! They took very good care of me. I couldn't be more grateful!

Jun 06, 2024

Now owned by mpg auto. That should tell you everything.

May 06, 2024

They did find the problem with my car when the other mechanics could not. So far I like them. But I'm a female, and don't trust any of them

Feb 06, 2024

Very busy long wait but good and friendly

Dec 06, 2023

Friendly and helpful staff. Recommend.

Dec 06, 2023

I wouldnt take my car anywhere else, I always feel confident and have peace of mind afterwards, super helpful, honest and reliable

Dec 06, 2023

Ive Been a customer with Bill Nelson for 17 years and never had a issue with the work or Communication! ***NOW UNDER NEW OWNERS*** I brought my 04 silverado in Monday for a check engine light and A/C check. A week later There has been no communication, the following Tuesday I called to check on the truck and to ask for Bill Nelson and Derek had informed me bill sold it to MPG auto motive . I told Derek there has been no communication and I need my Vehicle for work asap so we proceeded with the work I Got my truck back the following day Wensday, Derek tells me all it needed was an oil change, I take it home changed the oil and the Check engine light did not clear. I called Derek and informed him that my Check engine light was still on. Derek said bring it back in and he'll take care of it. 2 weeks go by and they said they couldn't find what's wrong with it . Derek Insisted it was the knock sensors then said it was a short. Next thing you know he calls telling me they blew my computer and wanted to install a new one . The next day Derek calls me and said their having trouble and blew 2 more computers. At this point I don't think I should be charged for the computer, but Derek Insisted that it needed a computer, he only mentioned that the knock sensors where the problem so I had a choice to put my old computer back in and keep my truck or pay the $700 for their mistake . After about $2800 plus 3 weeks of not working because they had my Vehicle i will not return to this shop

Dec 06, 2023

These guys really came through for me when the pulley for my water pump decided it wanted to quit the band and go solo. I was stranded and had little money. They were able to source the part and get me back on the road in less than a day! I highly recommend these guys. They may be busy, but trust me, it's for good reason!

Dec 06, 2023

They didn't call and let me know that they had changed the time of appointment and asked for me to leave car there then called mpg dollership and they said they had no room for my car till the fallowing week so what would have been the point of leaving my car there I think this is vary unprofessional and manger was rude bout the situation

Dec 06, 2023

Very helpful polite and knowledgeable

Dec 06, 2023

We are former Bill Nelson's customers. Not anymore. The business has been sold and is not anywhere close to Bill Nelson quality. This started Aug.21st, 2023 - We brought our 66 Barracuda in to have 2 tires mounted and installed and a front end alignment. They called and said it was done. My husband went to pick it up and they said, " We got it as close as we could ". They said it needs new ball joints and lower control arm bushings. My husband asked why they didn't call to tell him while they had it apart, ( Any tire and front end shop would have ) and all he got was a funny look. He told them he would bring it back next week and get that done. We took it back on Aug.25th. We called to check on it after not hearing anything for 5 or 6 days. They said it has a crack in the frame and they couldn't safely put it back together. Never bothered to call to tell us that! We had to call them. After discussing it, we said if they can fix it we would sign off on them being liable for that part of the job. They agreed to that. They kept stalling on it knowing we needed it back for a car show commitment we have in New Mexico in Sept. We told them to put it back together so we can do the show and get the rest of it done when we get back. Went to pick it up on Sept. 11th and they had a note on it saying not to drive it. My husband asked why and Derek ( the owner ) said they didn't put the upper control arm bushings in. My husband asked why, and Derek said, " I don't know. We have them here. They knew full well that we would be driving it a small distance at the show. Derek said to give him another day. He said he would have them do it first thing in the morning. They called the next day Sept. 12th and said it was done. That bill was over $1900.00. We decided they were not dependable and acted like they didn't care. My husband decided he was going to do the job himself. We did the show in New Mexico ( trailered the car there ). Got home and settled and he started to take the car apart so he could do the repair - thinking he only had the frame issue to do. What we found was, the new ball joints were put in with no dust boots so now we had to buy new ball joints and do them. Also, they had cross threaded 6 of the wheels studs so we had to replace them and the lug nuts. We are very disgusted to say the least! The ball joints they had put in were so dirty, they didn't even look new. So all this being said, we will never be back to do business with them. Very poor workmanship and very poor customer service! If you don't call them they don't call and keep you informed. Beware!