Billion Auto - Chrysler Jeep Dodge RAM Service

Dec 07, 2024

Professional and friendly staff

Nov 07, 2024

If you have problems with your Dodge or any other vehicles they sell, you might as well save yourself the time and money and just go here first. Well worth what you get in return. Good team of folks

May 07, 2024

Salesman, Jeff was kind but that’s where it stops…. Not sure if I’d ever trust Billion auto ever again to buy a vehicle because of what we found down the road they gave us a bad tire which had an awful patch job in it with no plug so therefore the tire was cracking and leaking and completely unsafe for my 14-year-old son to drive I made sure that they knew we were looking for a car for my son for his first and it needed to be safe and reliable. This isn’t making it sure it’s safe and reliable. They also told me that it was detailed. It was disgusting. It was definitely not detailed so then someone called me from there, Promising me a detail which they never delivered on… I also noticed when I popped the hood that the windshield washer fluid cap was missing good thing I ordered one from Amazon because they said that they shipped one to my house which they did not. I never received it. Word means nothing to them they and dont take it seriously and don’t follow through. They’re trying to pump out as many cars as possible to get the most commission possible. It makes me sick that we drove five hours from Sioux Falls to Rapid City with a bad tire with my son in the vehicle. . I’m literally sitting at discount tire right now who found this horrific error on ion autos part and I am putting all four new tires on my son’s vehicle which is $700. Just to make sure that my son is safe. Thank you, Billion Auto for breaking my trust and risking my son’s life to make a buck… so much for your so called amazing point inspection. Huge shout out for discount tire in Rapid City for finding this and protecting my son and gaining a customer for life!

Feb 07, 2024

3 trucks in 3 years. Very happy

Feb 07, 2024

A second fault/bad part was missed during a diagnostic. Once they learned of it they got us back in and fixed up within days. Great hand off experience using online appointment system.

Feb 07, 2024

Called for service appointment. They never returned my call.

Feb 07, 2024

Grate work

Feb 07, 2024

Hacen lo minimo, almenos deberian de darle una limpiadita en la entrega del carro,solo te dan las llaves y debes salir a buscar tu carro...

Feb 07, 2024

In and out in less than 30 minutes. The staff were pleasant and helpful.

Feb 07, 2024

Never returned my very detailed voice mail message. Not the first time this has happened in their parts area.

Feb 07, 2023

Don't go here if you have a choice. Had recall service that was needed. When made appointment was told it would take half a day. Only have the one car and live over an hour away. When checking in was told it would take two days. Wasted gas, wasted time. I called to talk to someone about my complaint to see if it could get resolved and was put on hold for an advisor who would "hopefully" pick up. They never did. HORRIBLE customer service. Would give it ZERO stars if I could.

Feb 07, 2023

The mechanics are good at what they do

Feb 07, 2023

Double check their service recommendation. The service department doesn't take the time to diagnose the specific issue and and instead suggest the most expensive fix. I was recently quoted a repair of over $6,800 when it was a $1,000 part that needed to be replaced.

Feb 07, 2023

I had a bad experience with my local RAM dealership in Michigan not fixing two recalls. I called billion and said I'd be in town for one day and would like to get these issues taken care of. Even though I'm not their customer, they fit me in and got the job done faster than expected. Jacob at the service desk kept me informed throughout the day.

Feb 07, 2022

Maybe the best Billion Auto Company has great Service Center and great people

Feb 07, 2022

Still waiting

Feb 07, 2021

Was quoted for $250 and ended up paying around $500 because "it took longer than expected". Was just trying to fix a little rattle in my door and the part for it was $30.. $460 for labor..