Billion Collision Repair - Sioux Falls

Feb 04, 2025

Do a good job

Feb 01, 2025

The ladies at the front desk were so nice and welcoming! Ryan the estimator was very rude and had terrible service. The quote was way above my second quote. Got a better quote at Abra and they were friendly and professional. Won’t work with Billion ever again.

Jan 07, 2025

10/10 would NEVER recommend I wish I could rave about how amazing billion collision was to work with and how they got our family vehicle back to its original state after a minor sideswipe that only affected the driver side door. But I just can't. I want to start with a positive, Allie the recep is the sweetest little thing. She was the best part of this process. As far as the rest of the crew, very disappointed. It started by getting our car in and was quoted about 3 weeks, not a worry. It ended up being done a week ahead of schedule! That was awesome. But that's where it all went down hill. They replaced the shell of the door and leaving the insides. We get the car back and with the weather we hadn't used the window, not thinking about it because it worked just fine before we took it in, but a couple days after bringing it home we discover the window is janky. We take it in and are told the window regulator is broken and we need to call insurance to see if they will replace it. First red flag, something happened when you put the guts of the door back in, as stated, it was fine before this. Get that fixed, then discover now the back window buttons don't want to push down, have to apply force. Take it back in. Told it's another part of 140 bucks and insurance probably won't cover it. Again, wasn't an issue till they put their hands on it. Dan or Dave or something like that just kept saying I don't know what to tell you when asking why they are charging for things clearly done on their time. He said he would work with us and take care of us, that was 2 weeks ago and not a word back from anyone. And I'm done wasting my time. What was supposed to be a smooth stress free experience on their part, they sure made a mess of the situation.

Jan 07, 2025

Awful customer service

Jan 07, 2025

That Dillon in there is lazy and don't do his job and gives the worst estimate took my car to 3 other shops he was $4200 under them and says what he wants do not I repeat do not go here worse mess ever he started

Nov 07, 2024

Billion Collision doesn't stand behind their work - In 2010 after hitting a deer I brought my 2005 Nissan Titan truck in for repairs. I worked with Dave Ling who was responsible for the repairs. When I left the shop it was pouring down rain and I proceeded to drive the vehicle some 90 miles home. As I was driving the vehicle began to shift hard and surge ultimately the truck was unable to move when in gear. I called Nissan to get a tow to the nearest Nissan Dealer, Sioux City IA, and the Sioux City location informed me that the transmission cooler was not connected after the repair which resulted in all the fluid draining and causing the transmission to fail. I contacted Dave Ling and he essentially said that they should add some fluid and will be fine. It was not fine the vehicle would not move and needed to be towed back to Sioux Falls. Dave told me it would be $6,000 to replace the transmission that they failed to connect hoses to after replacing the transmission cooler. I contacted Nissan Corporate and they said that this is clearly the Collision centers fault and that they would replace it at no charge. I called Dave Ling and he said that they would only pay half of the cost. I called Nissan Corporate again and then Dave agreed to cover the full cost. After the transmission was replaced a couple months had passed and the clear coat paint began to peel. I took it in for repair and Dave Ling claimed that they had a server crash and had no proof that they repaired my vehicle. When I produced the paperwork he agreed to fix the paint issue. About two years later it peeled again and in another location, again he claimed that he had no proof that they had done the work and again I produced the documentation. Approximately two years later the clear coat peeled again in another location and it was painted again but Dave Ling said that he wouldn't fix it again. I told him that if it peels again I would bring it back. Well the paint has peeled again and fading badly on the hood and on 9/23/20 I brought it in again, this time Dave Ling is claiming that it is the Nissan Factory paint that is peeling and not his problem. I took the truck to a Nissan certified paint shop and they verified that it is not a Nissan paint issue but rather from the Billion Collision center repair. I am now taking Billion to small claims court and filed a complaint with Attorney General's office and the BBB. I had only asked that Billion stand behind their work and fix the issues and gave them the opportunity to make it right and they refuse. I have written statements from certified paint professionals and Nissan, have contacted Billion customer service and no one is willing to help, only trying to get out of fixing it. I would not recommend working with Billion Collision center and specifically Dave Ling. Update: 8/23/22: a year later after there response below and no one has ever reached out to correct the issue. Paint is still peeled and faded and not one person has taken responsibility for this. Their response was disingenuous and I would not recommend Billion Collision center to anyone.....ever! Latest update 8/24/24: After Billion posted their response they still did nothing to resolve the issue, I took them to small claims court and got a cash payment and they said they will no longer honor the "Life-Time" warranty, which they didn't in the first place. I still drive the truck with the paint peeling off and am considering putting a sign on the truck, "paint job done by Billion Collision Center" just to make sure people know how bad their work is.

Oct 07, 2024

Billion collision center did an amazing job getting my pickup to look better than it did before the accident. To top it off they got it done a week early. They communicated everything with me all throughout the whole process. They handled all my insurance paperwork and made it such an easy process.

Sep 07, 2024

Ryan and his team did an amazing job on fixing my Hyundai Sonata. It looks like a just bought the car. Ryan kept me updated with the process of the repair and helping me with the insurance and rental car dealings.

Jun 07, 2024

Billion Collision was great!! Ryan and his team are a wonderful group to deal with. Absolute transparency from day one!

Jun 07, 2024

Fast & great service, we choose Billion because of the services offered and weren't back logged like everyone locally. They may of been 2 hours away, but we got a quick knowledgeable professional response to our vehicle situation.

Mar 07, 2024

Always good seevice

Mar 07, 2024

I had an extremely great experience once again!! The entire staff was very kind and helpful!! Dillon went out of his way to assist me and get my vehicle repaired on a timely basis so it was available as I was needing to go out of town!!!

Feb 07, 2024

My car was wrecked and I took it to these guys. I'm back on the road today and my car looks like it's brand new! Thanks a lot everyone at Billion Collision!.

Feb 07, 2024

Quick windshield repair is cheaper than replacement...thx!!

Feb 07, 2024

Terrible service. Avoid this place if you can. I brought a vehicle here for a fairly simple repair. I was told I needed a part and it'd take about a week. I called each week asking for an update and was told "we can't track it but it's not here yet." A month in, someone else looked into it and the part had never been ordered (despite assurances it just wasn't here yet). After the part was finally ordered/received, I brought the car in for the repair, only to be explained they had the wrong part. After another week to get the right part, then the schedule was blocked for weeks, and they wouldn't move to accommodate their own screw-up(s). Finally, at the repair date, it was a few hundred dollars more than expected, and they did the work without asking/checking first. Aside from the courtesy of the girls at the front desk and the shuttle driver, every other aspect of this interaction was a customer service disaster. ***Note: If you read other poor reviews here and the business notes "someone will be reaching out," this is months later -- they do not and will not reach out. This business is not interested in providing good service nor any type of service recovery even if they've knowingly screwed up.

Feb 07, 2024

Very terrible service. I heard so much good things about this place so when my car was vandalized I decided to go through these guys to repair my window and steering column shroud. It ended up taking them a week and lots of calling before I got an estimate I decided to go through with it and wanted to make an appointment and they said they would call me back. I waited 2 weeks and once again more calling before they finally answered and I was told they were ordering parts waited another 2 weeks and was told they ordered the wrong parts and were currently ordering the correct ones. And finally waited one more week before I got fed up of waiting and went to a different body shop and the new body shop got all the parts in 2 days and fixed it in 45 minutes it took billion 1 month and 2 weeks to order parts for my vehicle I waited way too long before I decided to go elsewhere but I really wanted to give them a chance definitely do not recommend.

Feb 07, 2024

We could not be happier then we are with the professional customer service done in a timely manner. The repair work was as good as new.

Feb 07, 2024

We had extensive Hail Damage on our Santa Fe this past summer. We took it to Billion Collision & had excellent Customer Service from the Front Desk Clerks & Ryan Jirsa who handled our Claim. Ryan worked directly with our Insurance & handled all the paperwork for us. The technicians did an excellent job on repairing our Santa Fe too. We would highly recommend Billion Collision if you need repairs to your vehicle. We feel like we have a new car & the employees couldn't have been nicer. Thank you to all who worked on our car, especially Ryan for keeping us informed on the progress. We really appreciate your attention to detail. Greg & Mary Ann Holden

Feb 07, 2023

I bought the Valpro package for my 2018 Hyundai Santa Fe sport. With this package, I was told that any scratches dents, anything that would take away from the value of the car at the end of the lease would be fixed. They fixed it all right! However it looks way worse when they were done than when I brought it in. The rep I spoke to about my concerns was anything but helpful. I found him dismissive and rude. The touch-up jobs look like a four year old with a bottle of nail polish dabbing on the color, just blobs of color. The rep said the color was too hard to match and they weren't going to spend 3 hours trying to match the paint. For what I paid for that valpro package, they should have taken the time. Update: Jeremy with Valpro/Manager called me and personally saw to it that the car was fixed to my satisfaction. His customer service went above and beyond.

Feb 07, 2023

Quite poor service. They forgot to put some pieces in my car besides they ruined the passenger seat so I had to go to a different place to fix it. 0/10, if you have the opportunity to go to a different place go for it. There are better places to fix your car

Feb 07, 2023

Very quick and accommodating.

Feb 07, 2023

After this I will bad mouth billion for the rest of my life . I have never felf more like a number in my life. Empty promises ,horrible customer services besides the girls that answer the phone and I work in the parts industry. But its ok its only one customer billion just a number.

Feb 07, 2023

Fast good service

Feb 07, 2023

Great detail amazing

Feb 07, 2023

I am extremely happy with the service that John Thomas provided me at Billion Collision Repair Centre (Hyundai) Sioux Falls. I had an accident with a dead dear and my car suffered damage to the bumper and underneath of the vehicle. John went out of the way to order parts and get it repaired for me and my car looks brand new again. The attention to detail was commendable. The paint for bumper exactly matches the car so I am quite happy with it. John patiently listened to all my requests and was very polite. I was depressed after the accident but John helped me with each and everything. When I got my car back, my mood really elevated. I will definitely recommend him to everyone who needs their car repaired. I also want to thank the front desk as well as the the entire team that helped with the repair.

Feb 07, 2023

I bought a new traverse from Billion Chevy and it was a horrible experience. Two weeks after buying the vehicle I was hit in the front drivers side corner. I was very upset. I took it to the collision center and Eric was great to work with. I had state Farm insurance ad he worked with them to get the repairs paid for. I was able to get a rental vehicle to use. The front office staff was very friendly and helpful also. When I got my vehicle back it was just like new. I would definitely recommend Eric and the collision center. He was great to work with

Feb 07, 2023

I will never use any Billion Body Shop!! So my Dad was in an accident on Saturday 9-17-22. Not knowing what body shop to take it and because the insurance company is not open on weekends he told the tow company to take it to Billion Chevrolet. He had to go to the Emergency Room to get checked out. Well somehow it ended up ant Billion Collision Center behind Hyundai. State Farm insurance sent a tow truck to get in on Monday because that don’t deal with Billion. That’s a red flag right away. By today my dad was wondering what was going on. He called State Farm. Turns out Billion charges storage fees. Billion would not release the vehicle till storage fees were paid. It would have been less on Monday had Billion informed the tow company. My folks were so taken back that Billion could be so petty. They could release the vehicle and send a bill? Is that to difficult?

Feb 07, 2023

Very friendly and they do excellent work Very easy to work with

Feb 07, 2023

Went above and beyond to facilitate a quick resolution to my situation. Very impressive.

Feb 07, 2023

Wonderful service. Exceptional customer service!