BJ's Tire Center

Feb 07, 2024

Horrible. Don’t go here. Switched to Costco.

Feb 07, 2024

Will special order any tire you need. Good overall service.

Feb 07, 2024

Worst customer service. It took 2 hours to fix flat. Also, they can’t fix flat tire if you don’t have appointment. How do you make appointments if you don’t know when you will get flat tire. Also, they don’t want to store back donut tire…. Giving excuse that in past customer complaint that donut tire was not properly installed…. Instead of learning from mistake or taking responsibility, they don’t want to put donut tire back…..Bj’s really need to take action as tire center customer service are going down the drain…..

Feb 07, 2023

TIRE CARE MANAGER ON 12/6/22 WAS WORST Worst customer care and poor attitude. An older man was at the desk today 12/6/2022. I had come there with a flat tire and asked him if he can fit me in. He looked up the system and said he could not. When I told him i had to go to work and if there were any other center near by he responds with an unintelligent smile that he 'could not suggest other areas due to competitor recommendation "Rules" and because he was an "investor" in the place. I walked out to Walmart and found they had a tire center and they fixed it in 30 min. Such people should not be hired.

Feb 07, 2023

They got me in to buy tires on a busy day but tell me I need and appointment for a flat repair , poor business practice. It's also 927am and the tire center which opens at 9am is still closed .

Feb 07, 2022

Needed tires put on after dealing with a roundabout with other locations. My wheels would unfortunately not come off through no fault of the tire center employees and they were more than accommodating in dealing with my needs and correcting the problem the best they could. Excellent customer service from the tire center all the way to the main customer service center.

Feb 07, 2020

Pathetic customer service. I would give 0 stars if possible. The technician was super rude. Has no patience to answer any questions. For every question his response is "if you want, get it done here else go somewhere else" . Save you time and energy by getting this done somewhere else , may be at Costco. .

Feb 07, 2020

The tech did a great job repairing a slow leak I had around the bread of my tire. He was very thorough and made sure I was aware of any issues with the other tires. He provided me with a great quote on new tires and made sure my lug nuts met tongue specifications. He didn't try to upsell me and was very thorough and informative he was friendly as well. My only complaint is that wait times were a bit long because he was the only tech working. I feel they need to hire more employees so there are at least 2 people in the shop at all times...it's a safety issue for him to be working alone.

Feb 07, 2020

Worst customer service! I’m from MD and I caught a flat on my evening drive to NYC to meet friends. Thought it was my lucky day because BJ’s wasn’t too far off the turnpike....WRONG! Service tech was incredibly rude. After telling me there was a malfunction with the valve stem on my spare and he couldn’t mount my regular tire because my car was a sport Benz, the service tech continued to close like a normal day. However, I was stranded alone outside as it got dark HOURS from my destination. Glad they don’t have this franchise back home so I never have to worry about giving them my business!