BJ's Tire Center
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Review highlights
"The service was horrible in the morning!"
"I typically don’t leave bad reviews but man this place is bad."
"People mention there’s only 1 competent person here."
Overview
Categories
Tire shop
Directions
400 Jay Scutti Blvd
Rochester, NY, 14623
Phone number
Call: (844) 700-8473Website
View websiteHours
Sunday
9:00 AM - 6:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM
Reviews (16)
Jan 24, 2025
Made five separate calls on different days and left multiple messages. They do not answer the phone or return calls.
Feb 07, 2024
Don't waste your time with these idiots. Since they never pick up the phone, I placed an order for tires and installation online. When I showed up for the appointment, they told me they don't have the tires yet. So they rebooked me for a week and a half out. When I came back the second time, they said they still didn't have the tires. And they never bothered to reach out to me via phone and give me a heads up. Seriously, don't go there. I'm sure it's a long shot, let's try to put their tire centers out of business.
Feb 07, 2023
BJ’s has great prices for tires and the free install adds to the value but the service has gone downhill. Took 3 hours to have winter tires put on and they were so terribly balanced that the car is barely driveable at highway speeds. They need more staff in order to provide an adequate tire service for their members.
Feb 07, 2023
Can’t get through via calling. Going in no one is ever at the front desk. Computers are always down. Seems very mismanaged or not managed at all! If you have all day to sit there and have them get their act together - visit them!
Feb 07, 2023
Made me wait an hour and a half just to be told he wouldn't rotate my tires.
Feb 07, 2021
Terrible service. Needed propane tank filled as I was out, waited for 30 minutes, knowing I would have to wait and I was OK with that. Then the worker rudely told me he was not going to fill my tank - no apology, he actually seemed angry at me! Useless, will drive an extra 10 min to get my tanks filled elsewhere from now on.
Feb 07, 2021
The prices were much cheaper than the other stores, and everyone was very friendly. The only problem is they rarely answer the phone.
Feb 07, 2020
Better prices than Walmart actually, and you can use coupons so it's better than Costco.
Feb 07, 2020
An out-of-town driving my sister's car tire lights came on they check the tires for free checked all four of them deflated and inflated the tires didn't charge me a dime these places don't exist anymore!
Feb 07, 2020
Everything you need in bulk at an affordable price
Feb 07, 2020
Great price for grill propane tank refills
Feb 07, 2020
The shop got me some quality tires at a good price. Took a little while to install, but they were pretty busy at the time, so that's to be expected.
Feb 07, 2020
The workers and they're not very friendly when it comes to minorities and they take their time to do the work on your car then move very slow I just went for a balance and rotation of my tires and he tells me it's going to take 45 minutes which it should only take about at least 15 to 20 minutes to do a tire rotation and a balance BJ needs to step up their game at the tire department really bad customer service
Feb 07, 2019
Good pricing, and they completed our tire installation when they said they would.
Feb 07, 2019
Had to call 3 times before someone even answered the phone. Set an appointment finally. When I showed up to the appointment, there was no record of it and they said they couldn't help me out since I did not have an appointment.
Feb 07, 2019
I tried so hard to do business with them but they always found an excuse. You would be better off taking your business elsewhere.