Black Forest Werkshop

Nov 21, 2024

I wish there were more businesses that operated like this. I couldn't be more thankful. I had reserved a rental car.. to drop off my Mini Cooper Countryman to be repaired. The owner, Lee took me to the rental car place and they didn't have a rental car that I reserved. So he drove me back to the shop and they immediately worked on my car so I wasn't just left sitting and stranded. It's just really nice and refreshing to know you're dealing with an honest mechanic. Lee will discuss your vehicle with you... And give you the details. It's reassuring. I highly recommend if you have a foreign car and you get in a predicament. Take it to Black Forest! Thanks again Lee! 😀😀😀 Jerry Gissiner

Jul 27, 2024

The team at Werkshop is capable, timely and helpful. We’ve been taking our cars there for years and won’t go anywhere else!

May 27, 2024

Honest and straightforward. Lee is a great guy. He takes the time to explain what's going on with your vehicle and repairs are reasonable

May 27, 2024

Nothing but good things to say about Lee and his business, Black Forest Werkshop. I was referred to him, and it was the best referral ever. Incredibly knowledgeable about all years of BMWs. Great staff, great mechanics and a great owner. Warning: he will talk your ear off if you start a conversation.

Mar 27, 2024

Check out Lee and the gang! They'll take care of you 🔥

Feb 27, 2024

Definitely a gem! Unfortunately now a days it’s not often you come across such genuine, authentic and honest people like Lee. Lee is the owner and I sat with him most of my time there with such pleasure hearing his stories. I enjoyed every moment! I had to get a diagnosis on my BMW and it was such a quick minor fix as I waited less than an hour! I truly appreciate him and Sydney! Definitely a customer for life! Thank you so much for a stress free Valentines Day! Blessings to you all! ❤️😊✝️

Jan 27, 2024

My maintenance warranty ran out at BMW and I needed to get the parking brake clip repaired. Apparently this is an infamous beemer problem that could be fixed by the manufacturer by making this $1 piece with aluminum rather than plastic. This vehicle has 18K miles on it, so you can decide for yourself why BMW doesn't remedy this issue. Anyway, the dealer wanted $980 to fix this. It does require moving the exhaust pipes and other chassis stuff to get to it, and they say it takes 4 hours. Today I met Lee. His shop has fabricated an aluminum part that "will last the life of the car" and he charged me $350 to do the job. It took his crew about an hour to do it. This was a refreshing respite from mechanic paranoia and dealer deceipt. It's like some of the reviews here were at some different shop. This was friendly, with a cozy waiting room, nothing but professional all the way.

Dec 27, 2023

Highly recommend Black Forest! My son Jack’s Mini had major engine issues. Black Forest has been transparent, professional, educational and respectful towards my college aged son. I am truly appreciative of how they have handled him and his repair situation.

Nov 27, 2023

Great work, reasonable prices, and great staff. The only downside was that they didn't wash my BMW before I picked it up.

Nov 27, 2023

I love this shop, an experienced and professional business with a personal touch. Great work on our BMR's

Nov 27, 2023

I've had multiple issues arise that come with owning an older/ higher mileage BMW 135i and the people at Black Forest always do the best professional work that I've ever experienced, and at an honest price. They are not only very accommodating, but are also very pleasant to speak with. Every issue has been laid out in extreme detail in a typically digestible manner for the complexity that some cars have. I'm unsure what all makes that they operate on, but I know they work with quite a lot of Minis and BMWs. I would easily recommend them to anyone in need of quality or specific care for the more 'delicate' and complex luxury cars models.

Nov 27, 2023

Knowledgeable and fair, very good at communicating and explaining things, and the work is always done timely. L

Nov 27, 2023

Lee and his team at Black Forest Werkshop are excellent and highly trustworthy. I'd been seeing him for repairs on my 2011 BMW 3 Series and could always trust that his diagnosis was accurate and that he wasn't trying to nickel and dime me to get me to spend more money at his shop. I felt confident that he and his team would recommend the repairs they would do to their own personal vehicles. Very glad to have found this shop.

Nov 27, 2023

Lee, the owner, has been nothing but professional, kind, truthful and respectful. His shop is the perfect place to have car work performed. He’s really an honest mechanic!

Nov 27, 2023

Very fast turnaround! Highly recommend. Lee is very knowledgeable and happy to share pro tips

Nov 27, 2023

🚩🚩🚩 Should've known it was a red flag when I saw other customers coming in because their check engine light turned back on AGAIN... Came in to diagonse and fix my check engine light. Charged me $95 when they only reset the light and said it will turn back on when it feels like it so they can better diagnose the vague reading.... or maybe it won't Light turned back on at 100 miles and they said that only half of the $95 charged as credit will be applied if I come back and get it diagonsed and fixed again. Waste of time and money.

Nov 27, 2022

I've been going to Black Forest for more than a decade now and have never had a single bad experience. The owner and staff are friendly, knowledgeable, and fair with both labor and equipment costs. By and far one of the best import shops in the greater Austin area.

Nov 27, 2022

Lee is a great guy!

Nov 27, 2022

Lee, Josh and Jhon are Awesome.. I brought my car twice and they were excellent and will keep coming to this shop.

Nov 27, 2022

The level of customer service was extraordinary. Josh, the service advisor, Lee, the business owner and John, the technician all provided wonderful care to my vehicle. They will be my go to whenever I'm in the Austin area and need work done on my car. Great job gentlemen, I'm one happy customer.

Nov 27, 2022

These guys are awesome! I really appreciate the honest and thoroughness of their work. I trust this place with my BMW so much more than the dealership. My transmission was leaking and they fixed it for less than a fourth of the cost of repairs at the dealer and didn't try to upsell me to an unnecessary replacement.

Nov 27, 2022

They got the work done fast and even a bit under budget. They're professionals and trust worthy. Doesn't get much better than this!

Nov 27, 2022

They have done me right for the past seven years!

Nov 27, 2022

They know bmws!

Nov 27, 2021

Best BMW shop in Austin, in my opinion.

Nov 27, 2021

Great service. Had a big electrical problem and they fixed it. Thanks for your help!

Nov 27, 2021

In town for a long weekend and our BMW started overheating. The owner went out of his way to get the car fixed so we could get home. He was also great about explaining what was wrong and what he wanted to do. Can't say enough about how knowledge and helpful they were here.

Nov 27, 2021

lee was very knowledgeable and gave me great price